Elton House Care Home - Avery Collection

Elton Way, Bushey, Watford WD25 8HA
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9.9 112 Reviews
  • Elton House Care Home - Avery Collection, Watford
Situated in Bushey on the outskirts of Watford, Elton House Care Home is a distinguished residential and dementia care facility offering respite and nursing care. Easily accessible from the M25, it holds a respected status throughout Hertfordshire.

Established in 2018, this opulent residential care home adheres to Avery's highest standards. Featuring 95 spacious private apartments, ranging from studios to one-bedroom deluxe suites, each unit is equipped with a personal phone line, kitchenette, and en-suite shower rooms. This accommodation is ideal for couples or individuals seeking independence while residing at the home.

The Watford care home presents an array of facilities for residents to enjoy, including a cinema room, hair salon, and therapy room. The lounges serve as vibrant social settings for residents to relish an aperitif, engage in friendly conversations, or savour the chef's freshly baked cakes. These spaces genuinely bring the Watford care home to life. Additionally, tranquil lounges are available for those desiring a moment away from social interactions or immersing themselves in a good book from the well-stocked library. The residence is also equipped with a state-of-the-art cinema room.

For individuals seeking dementia care homes in Watford, Elton House could be the ideal choice. The expert team is trained to cater to residents with various care requirements. The staff's meticulous selection and thorough training ensure that residents living with dementia receive the highest quality of care.

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Care Provided by Elton House Care Home - Avery Collection

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 95 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Motor Neurone Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Aaron Peck (General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (95)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Elton House Care Home - Avery Collection

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Welcoming and open to residents from 10th September 2018


  • Parking

  • Visitor and resident parking available on site


Elton House Care Home - Avery Collection Reviews (112)

Total of 112, showing 41-60
9.9

Elton House Care Home - Avery Collection has a Review Score of 9.9 (9.898) out of 10, based on 38 reviews in the last 2 years. Over all time Elton House Care Home - Avery Collection has 112 reviews.

Overall Experience

  • 92
  • 18
  • 1
  • 0
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Date Published

112
8
19
38
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Review from Jocelyne B (Resident) published on 9 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Don't change a thing! First-class experience in all directions. Thank you so much for having kept its beauty untouched!

Reply from Jackie Chicken, Client Liaison Manager at Elton House Care Home - Avery Collection

Thank you very much for your wonderful review! I am glad you enjoy life at Elton House as much as we do!


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Review from K H (Friend of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home for my friend, she is wonderfully looked after. Thank you.

Reply from Jackie Chicken, Client Liaison Manager at Elton House Care Home - Avery Collection

Thanks so much for leaving a review for Elton House. Your friend is a little ray of sunshine, we love having her as part of our community and have enjoyed seeing her confidence grow over time.


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Review from G M (Son of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very pleasant environment with carers and communicative staff at all levels of the home. The environment is more akin to a hotel than a care home. I would happily live here when my time comes.

Reply from Jackie Chicken, Client Liaison Manager at Elton House Care Home - Avery Collection

Thanks for taking the time to write and submit a review for Elton House. We are so pleased that both you and your Dad are enjoying our beautiful home and the care and support we love to provide!


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Review from J S (Daughter of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum stayed for respite in January and I cannot fault Elton House at all! Fantastic care, wonderful menus, lovely ambience and impeccable service. She is already looking forward to her next stay.

Reply from Karen Fleming, CLM at Elton House Care Home - Avery Collection

Thank you for taking the time to write your review. We loved having your mum stay with us here at Elton House; it was heartwarming to see such an improvement after her respite stay with us. We are looking forward to her return later this year "for a short holiday" in your mum's words.


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Review from C R (Granddaughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A really lovely home, with wonderful staff and great facilities and activities. It is well-decorated and very clean. My grandmother is very happy at Signature at Elton House and I would highly recommend it to anyone!

Reply from Jackie Chicken, Client Liaison Manager at Elton House Care Home - Avery Collection

Thank you very much for taking the time to write a review, it helps enormously with new residents trying to decide where they will be happiest! It is so lovely to see how much your grandmother is enjoying her time here at Elton House.


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Review from R G (Niece of Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Top-notch. No complaints whatsoever. The staff are all fantastic.

Reply from Jackie Chicken, Client Liaison Manager at Elton House Care Home - Avery Collection

Thank you very much for taking the time to write and submit a review; it is very much appreciated. We are delighted to hear that you and your aunt are enjoying the services, care and experience of Elton House!


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Review from Georgia F (Granddaughter of Resident) published on 7 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Elton House is very welcoming and friendly. All of the staff are very helpful and care a lot about all of the residents. The home is very clean and well-decorated. My family and I are very glad that my grandmother has found a great home at Elton House.

Reply from Karen Fleming, CLM at Elton House Care Home - Avery Collection

Firstly, thank you for taking the time to leave your review; we know this helps other families when they are looking for care for their loved ones.
We are delighted that your grandmother has settled well into her new home here at Elton House, and she is enjoying being part of our family.


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Review from E F (Granddaughter of Resident) published on 7 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother moved into Elton House just before Christmas. Previously, she lived on her own and was very lonely. It is so lovely to see her happy, socialising, well looked after and eating much better! Thank you to all the staff at Elton House for giving her a new lease of life!

Reply from Jackie Chicken, Client Liaison Manager at Elton House Care Home - Avery Collection

Thank you so much for taking the time to write a review and share your experience with us! We are delighted to see how well your grandmother has settled in and how she really makes the most of each day; she is a pleasure to be around!


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Review from C G (Respite Resident) published on 27 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I came to Elton House directly from the hospital at the end of July 2022. In the beginning, I had nursing care which was very good. Gradually, nursing care was not needed, and I was able to look after myself. I was a very active person, and I tried to join in most of the activities, even helping in
the shop. This was a temporary stay as I was waiting for a particular care home. My stay was for four months, and during this time, the friendships with the residents and the care of all the staff from the bottom to the top were polite, caring, helpful and always polite.

Reply from Karen Fleming, CLM at Elton House Care Home - Avery Collection

Thank you so much for your kind words. We do miss you and hope you have settled well into your new environment. Please feel free to come back for a visit or stay at any time; we could always do with your help in our shop.


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Review from J H (Friend of Resident) published on 18 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Elton House to be warm and a welcoming environment. The staff are very helpful and care in an outstanding way. Myself and family are very happy with my friend living there and being cared for by excellent staff.

Reply from Jackie Chicken, Client Liaison Manager at Elton House Care Home - Avery Collection

Thank you so much for taking the time to write a review; the team at Elton House really appreciate it! We are delighted that your friend and her circle are so happy with the care she is receiving and the lifestyle she is living to the full!


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Review from A C (Daughter-in-law of Resident) published on 13 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Elton House is a beautiful and bright home where nothing is too much trouble. My mother-in-law moved in at the beginning of December and has quickly settled in. This is mainly thanks to the attentiveness and friendliness of all the staff. The care she has received so far has been excellent, and I can
honestly say that she is happier now than she has been for years!

Reply from Jackie Chicken, Client Liaison Manager at Elton House Care Home - Avery Collection

Thank you so much for taking the time to write a review for us and also for your lovely words! Your mother-in-law is an absolute joy to have, and we are delighted to see how well she has settled in and how happy she is!


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Review from Cynthia C (Resident) published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An outstanding and impressive experience. The friendliness, charm and assistance provided are beyond words, and I can only congratulate all concerned. This is an effort in very nearly a hundred years that I have never witnessed before.
Heartfelt congratulations to all concerned for my outstanding
performance.

Reply from Jackie Chicken, Client Liaison Manager at Elton House Care Home - Avery Collection

We are absolutely delighted that you are enjoying your experience at Elton House! We absolutely love having you as part of the Elton family, and we admire how you embrace life wholeheartedly!


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Review from R C (Daughter of Resident) published on 20 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother tells me that she feels contented living in Signature at Elton House.
All the staff are delightful. She feels well looked after.
Her only disappointment is the food. It's really hit-and-miss. Sometimes it is pleasant, but often it is not.

Reply from Karen Fleming, CLM at Elton House Care Home - Avery Collection

Thank you for taking the time to complete your review, we are happy to discuss any concerns over food, our award winning chef Tony, is always happy to talk to any resident or family member if they are unhappy with their food choices.


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Review from E P (Wife of Resident) published on 3 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband came here after a very harrowing five weeks in hospital, having been very ill. One lovely lady arranged everything so that the "move-in" went smoothly. He has a lovely room with a balcony which we have enjoyed during the last few sunny weeks.
Elton House itself is quite stunning; the amount
of detail that has gone into making this a really comfortable and restful place is amazing.
The staff are all so nice and have been really helpful to my husband. The improvement in his health and mobility since leaving the hospital has been very pleasing - which goes to show what good care can do.
The staff member who is in charge of care has done an excellent job and seems genuinely interested in how my husband is doing, for which we are very grateful.
If you have to find a care home, I don't think you can do better than Elton House.

Reply from Karen Fleming, CLM at Elton House Care Home - Avery Collection

Thank you for your kind words.
I am so pleased that you found the whole process of moving your husband into Elton House stress-free.
Our nurse care manager and the entire team are finding your husband an absolute pleasure to care for; we also love seeing you spend such quality time together in our lovely home.


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Review from J F (Daughter of Resident) published on 1 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Elton House is a really lovely home with a beautiful ambience. My mother is so happy here; she has found new friends and a new lease of life. Long gone are the dark, lonely days with no one to interact with. She also loves the choice of food in the restaurant and the range of activities on offer. Thanks
so much to the team for looking after her so well.

Reply from Karen Fleming, CLM at Elton House Care Home - Avery Collection

We are so happy that your mum has settled so well into her new home here at Elton House; to see the smiles on her face makes what we do here so rewarding.


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Review from M C (Son of Resident) published on 28 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum stayed at Elton House for respite following hip surgery. We were so happy with the care and attention she received. The staff were really lovely, so friendly and happy - nothing was too much trouble. She enjoys her meals in the restaurant, flower arranging and even managed the cinema a couple
of evenings.

Reply from Karen Fleming, CLM at Elton House Care Home - Avery Collection

Thank you for taking the time to write a review; we loved having your mum stay with us here at Elton House, and it was lovely seeing her embracing the whole experience we have to offer.


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Review from Lois P (Respite Resident) published on 19 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Absolutely awful. Begged my family to take me home one day after arriving. I came straight from 3 weeks in hospital following complex back surgery.
Beds not made daily, some staff unbelievably rude and unhelpful. Room/bathroom only cleaned once a week. Bed made once a week. Dirty but no one cared when
I complained. Often Unreasonable response time to pressing the call button.
The brochure states "room deep cleaned weekly". When I asked what about the rest of the week, after humming and having and being deliberately obtuse, they, the management finally admitted that nothing was cleaned or beds made the other six days. No hoovering or tidying. "Deep clean" meant hoovering. Felt unsafe and uncared for. The whole experience was very unsatisfactory and I told the manager that my mental health was severely affected. It was a scary experience. Often an unreasonable response time to pressing the call button. I could go on, but don't think it is necessary. This was my experience at Elton House, Watford.

Reply from Care Team, Signature at Elton House at Elton House Care Home - Avery Collection

Thank you for taking the time to share your experience. The standard of care and service described in your review falls far short of the empathetic, caring relationships we seek to build with each of our residents and their loved ones. We are truly sorry that this was your experience. When you first shared your concerns around your experience at the home, the Elton House team worked with you to address these with the aim of reaching an amicable conclusion.
In addition to the home-level support outlined above, and at the time of writing, a member of our Senior Team is working with you directly to address your feedback and to provide you a resolution.
Please be assured we operate an open and honest culture, and that we value all comments we receive to ensure the care team can support each resident with tailored care, which reflects their specific needs and desires. We continue to offer the option to contact senior team members, outside of the home.


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Review from Fiona G (Daughter of Resident) published on 8 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Elton House is a very well-run care home. The purpose-built facility makes everything much easier and more pleasant for residents. My father's apartment was spacious and well-designed. The staff are chosen to be caring, and the management is well organised and responsive. My father didn't really want
to be there, but he had as good a time as possible in the circumstances. I think it is the best care home in the area.

Reply from Jackie Chicken, Client Liaison Manager at Elton House Care Home - Avery Collection

Thank you so much for taking the time to complete a review for Elton House, it is much appreciated. We very much enjoyed having your father as a resident and also the visits and interaction with wider family members. Hopefully your response will help other families on their research journey.


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Review from M H (Friend of Resident) published on 22 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff were very good and helpful.

Reply from Signature at Elton House, Customer Team at Elton House Care Home - Avery Collection

We are so glad to hear about your positive experience of Signature at Elton House and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members.


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Review from D A (Daughter of Resident) published on 18 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mum has received has been excellent. Every member of the staff is friendly, helpful and caring, and nothing is too much trouble for my mum or my family visiting her. The rooms and facilities are beautiful, clean and of a very high standard. I have been very happy with the care my mum has
received.

Reply from Jackie Chicken, Client Liaison Manager at Elton House Care Home - Avery Collection

Thank you very much for submitting a review for Elton House. We are delighted that you have been so happy with all elements of the home. Your Mum has touched many of us in the short time she has stayed with us here at Elton House.


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Current Review Score: 9.9 (9.898)

Overview of Review Score

The Review Score of 9.9 (9.898) out of 10 for Elton House Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.898 for Elton House Care Home - Avery Collection is calculated as follows: ( (408 Excellents x 5) + (44 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 453 Ratings = 4.898

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Elton House Care Home - Avery Collection is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 95 registered maximum number of service users is 19, which has been reached with 38 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (3)

Aaron

Aaron Peck

Job Title: General Manager

Joined: 2023

I began my career in the health and social care sector in 2012, where I started as a kitchen assistant and am now proud to be a General Manager leading a dedicated team in a prestigious care home.


I take great pleasure in being able to lead the way for change, respect and compassion for residents in our care. I feel it is most important for us to remember we are working in their home, and empowering individuality.


My dedicated team and I strive to provide a compassionate, safe, warm and homely environment where your family members can feel proud to live.


Jenny

Jenny Bloomberg

Job Title: Client Liaison Manager

Joined: 2023

I have been in the care industry for over 5 years and I am the main contact for families who are looking for a Care Home. I love supporting people, showing prospective residents our stunning home and helping them make the best decision for their loved ones.


Thinking about moving a family member into a Care Home can be a confusing and disconcerting time. Deciding on when it is the right time to move is a big step, it can be daunting and an unsettling time for those involved. I am always available to have a conversation about individual care needs and answer any questions you may have.


Having been through a similar situation with a family member who lived with dementia, I can really understand and empathise with every step of the journey families are having to take. I am passionate about caring and helping people to live well as they grow old and recognise the huge benefits of being in a community filled with love and kindness.


Lisa

Lisa Pitchford

Job Title: Dementia Care Manager

Joined: 2022

Working as the Dementia Care Manager is the most rewarding role I could wish for, we are one big happy family! The staff have really pulled together, even more than usual over the last two challenging years. It really is a pleasure to supervise the Cheslyns community at Elton House and watch my team create such special bonds with the residents, we all truly care about the residents and their families.