Elton House Care Home - Avery Collection

Elton Way, Bushey, Watford WD25 8HA
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9.9 112 Reviews
  • Elton House Care Home - Avery Collection, Watford
Situated in Bushey on the outskirts of Watford, Elton House Care Home is a distinguished residential and dementia care facility offering respite and nursing care. Easily accessible from the M25, it holds a respected status throughout Hertfordshire.

Established in 2018, this opulent residential care home adheres to Avery's highest standards. Featuring 95 spacious private apartments, ranging from studios to one-bedroom deluxe suites, each unit is equipped with a personal phone line, kitchenette, and en-suite shower rooms. This accommodation is ideal for couples or individuals seeking independence while residing at the home.

The Watford care home presents an array of facilities for residents to enjoy, including a cinema room, hair salon, and therapy room. The lounges serve as vibrant social settings for residents to relish an aperitif, engage in friendly conversations, or savour the chef's freshly baked cakes. These spaces genuinely bring the Watford care home to life. Additionally, tranquil lounges are available for those desiring a moment away from social interactions or immersing themselves in a good book from the well-stocked library. The residence is also equipped with a state-of-the-art cinema room.

For individuals seeking dementia care homes in Watford, Elton House could be the ideal choice. The expert team is trained to cater to residents with various care requirements. The staff's meticulous selection and thorough training ensure that residents living with dementia receive the highest quality of care.

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Care Provided by Elton House Care Home - Avery Collection

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 95 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Motor Neurone Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Aaron Peck (General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (95)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Elton House Care Home - Avery Collection

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Welcoming and open to residents from 10th September 2018


  • Parking

  • Visitor and resident parking available on site


Elton House Care Home - Avery Collection Reviews (112)

Total of 112, showing 61-80
9.9

Elton House Care Home - Avery Collection has a Review Score of 9.9 (9.898) out of 10, based on 38 reviews in the last 2 years. Over all time Elton House Care Home - Avery Collection has 112 reviews.

Overall Experience

  • 92
  • 18
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Review from A S (Friend of Resident) published on 2 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Delightful place, very friendly and caring, nothing is too much trouble. My friend was very well cared for and improved greatly from the attention of the staff.

Reply from Jackie Chicken, Client Liaison Manager at Elton House Care Home - Avery Collection

Thank you very much for taking the time to leave a review; it is very much appreciated and hopefully will help other friends and family during their future decision-making process. We treat every one of our residents with care and attention, and we are so pleased to see the wonderful progress that your friend continues to make now she is being well looked after.


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Review from David F (Son of Resident) published on 26 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has now been in Elton House for two months. I am hugely impressed by the care she has received, the patience of the staff of who look after her and the quality of communication with me and my brother both from the care staff and the management.

Reply from Karen Fleming, CLM at Elton House Care Home - Avery Collection

Thank you for your kind words, David; we are delighted that you are happy with the care and support shown to both you and your mother. At Elton House, we pride ourselves on giving the individual support and care that each of our residents needs and deserves; I know this will help other families that are looking into care options for their loved ones, so thank you again.


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Review from A W (Respite Resident) assisted by family/friend published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very well looked after. The staff were extremely kind and caring. I enjoyed all the activities.

Reply from Karen Fleming, CLM at Elton House Care Home - Avery Collection

Thank you for your kind words. We all miss you terribly and hope you will come back and visit us all soon.


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Review from M H (Daughter of Resident) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was very well looked after. The staff were kind and caring. They encouraged her to join in all the activities and helped her to make friends with the residents.

Reply from Karen Fleming, CLM at Elton House Care Home - Avery Collection

Thank you for your kind words. We will be sure to pass them on to the rest of the team.
We also appreciate you taking the time to give us feedback. We do find that this helps others who are also looking for care for their loved ones.


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Review from H P (Resident) published on 15 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good all-round - thanks.

Reply from Karen Fleming, CLM at Elton House Care Home - Avery Collection

Thank you for taking the time to send in your review card, we are happy that you are enjoying your stay with us here at Elton House and we look forward to seeing you again in the future.


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Review from Claude B (Son of Resident) published on 25 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Elton for 6-months now, and with all the Covid challenges the staff has endured, they always made Mum and us feel wanted. Mum had an episode where she was admitted to the hospital twice in a month, and every staff member did their utmost to make sure Mum's care was paramount, as well
as keeping my sister and I informed as best as possible. The staff (this includes the initial contact with the liaison manager and her team) always make an exception to try and accommodate all of Mum's needs, and I have no doubt this is the best care home you can choose probably in the country if you want competent 1-2-1 care.

Reply from Karen Fleming, CLM at Elton House Care Home - Avery Collection

Thank you, Claude, for your kind words.
Your mum is an integral part of our community, Mum lights up the whole place with her smile and her infectious laugh makes us all smile.
We are so happy that Mum has made Elton House her forever home, and it is our pleasure to be able to assist with Mums daily needs as well as being able to support you and the rest of the family when needed.
Your mum is an inspirational and wise lady.


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Review from Adam D (Grandson of Resident) published on 6 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan recently stayed for respite care after having a fall at home. The staff gave Nan brilliant care and full support throughout her stay; the facilities on offer are hotel quality, and I would definitely recommend.

Reply from Karen Fleming, CLM at Elton House Care Home - Avery Collection

We are so happy that nan had a great stay here with us at Elton House. Please feel free to call or email us should you need any further help or support. We would love to have nan stay with us again.


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Review from C D (Daughter of Resident) published on 20 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is staying at Elton House for respite care. The staff have all been doing a wonderful job looking after her so well. She looks very relaxed and comfortable. Food looks very tasty - and they have done everything to get to know her likes and dislikes. I'm not sure she'll want to leave!

Reply from Karen Fleming, CLM at Elton House Care Home - Avery Collection

We are so pleased that mum is enjoying her stay with us at Elton House, she is an absolute sweetheart, and we will miss her when she returns home, however, we are happy that mum is going to be extending her stay for a few more weeks yet.


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Review from A J (Resident) published on 20 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my second 2-week respite following knee and hip replacement in the last two years. Many of the staff remembered me, and all the staff were very welcoming. The premises are very modern and furnishings very contemporary with many "nice tonalities" and thoughtful alcove rooms for those who prefer
peace and quiet to need etc.

Reply from Jan Marples, Client Liaison Manager at Elton House Care Home - Avery Collection

Thank you for your lovely review. It was a delight to welcome you back to Elton House for your second respite stay. We are so pleased that you enjoyed the experience and that we were able to help during your rehabilitation. We look forward to your next visit.


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Review from J F (Resident) published on 8 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Respite June 2019 - extremely pleased with all aspects of Elton House when here on respite care.
Resident June 2020 - having decided to return to Elton House if left alone after my husband passed away in Jan 2020, I returned in June. I am most content.

Reply from Jan Marples, Client Liaison Manager at Elton House Care Home - Avery Collection

Many thanks for your complimentary feedback and comment. We are delighted that you chose to return to Elton House following your respite stay in 2019. Welcome back to Signature!


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Review from Pamela A (Daughter of Resident) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Elton House has been limited due to Covid. However, what I've seen so far, is very satisfactory, and look forward to the easing of Covid rules to get the full experience.

Reply from Karen Fleming, CLM at Elton House Care Home - Avery Collection

Thank you for taking the time to send your review. I would just like to say that with the recent news of the further lifting of restrictions that we hope you will soon be able to embody the full experience of Elton House.


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Review from Jill B (Daughter of Resident) published on 2 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum attended Elton House for two weeks for respite care in June 2021. Wow-what a fabulous place, more like a 5 Star cruise ship than a care home! She absolutely loved it and came out with a spring in her step. Mum has dementia and she was really well cared for by all the staff. She joined in with the
many activities and quickly made friends. Staff were very attentive to all her needs in line with the agreed detailed care plan set up in advance of her stay. I (her daughter) was well briefed in advance of her stay and kept informed of her progress as requested. Mum is booked in for another stay in September and is really looking forward to it. A fantastic place and highly recommended. Oh, and her clothes were all laundered and ironed prior to coming home, which was a welcome surprise for me.

Reply from Jan Marples, Client Liaison Manager at Elton House Care Home - Avery Collection

Many thanks for your kind words, Jill. It was lovely to see your mum's smiling face throughout her stay here at Elton House. We are looking forward to her return in September.


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Review from Sky L (Friend of Resident) published on 25 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited Elton House a few weeks ago. The staff are so welcoming and polite and really care for the residents. Thorough Covid measures in place and testing. Lovely environment! Would definitely recommend it.

Reply from Karen Fleming, CLM at Elton House Care Home - Avery Collection

Thank you for your review, Sky. I am glad that your experience of Elton House was not only enjoyable but memorable as well.


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Review from S B (Husband of Resident) published on 24 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very prompt initial contact followed by kindly and efficient service. The rooms are comfortable and well-appointed. The staff are friendly.

Reply from Karen Fleming, CLM at Elton House Care Home - Avery Collection

Many thanks for taking the time to send such a lovely review; it has been and continues to be a pleasure to help you both.


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Review from Rex E (Respite Resident) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was recommended to come here to recover after a hip replacement at a local hospital. My stay was for a week. All staff friendly and helpful. Excellent attention to my needs at any time of day or night. Support for my first doddering footsteps. Attractive well kept gardens and walkways. High-quality
communal facilities and decorations.

Reply from Karen Fleming, CLM at Elton House Care Home - Avery Collection

Thank you for your wonderful review. I am so glad that you enjoyed your time with us here at Elton House. We hope you came back to stay with us in the future. We would welcome you back with open arms.


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Review from F L (Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I live in London. A housekeeper lives in the home with me. I do not walk well and cannot carry very much. As she went to visit her mother in the country for Xmas, I came here. It was for three weeks. The virus interrupted everything, so we both stayed away. So I remained here for almost 5-months until
the "shut down" is over. Here, I was looked after well and kept safe and had the two necessary vaccinations. We now return home together, on the same day. It was all very good here.

Reply from Karen Fleming, CLM at Elton House Care Home - Avery Collection

Thank you for your review. It was an absolute pleasure having you stay with us here at Elton House, and we look forward to welcoming you back in the near future.


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Review from Marianne O (Daughter of Resident) published on 1 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother recently began a stay in Elton House care home for a period of much-needed respite care. All the staff welcomed my mother when she arrived and made her feel instantly at ease. The staff are very caring and helpful, providing for my mother's needs which are quite tricky as she has complex Parkinson's
Disease. The respite stay was very easy to organise, and the team at Elton House were outstanding. All the admin arrangements were taken care of in advance of the stay, making the settling in process much easier.


Given the restrictions in visiting care homes due to the pandemic, the staff have gone above and beyond to keep residents safe whilst maintaining much-needed contact with relatives and friends.


Reply from Karen Fleming, CLM at Elton House Care Home - Avery Collection

Thank you so much, Marianne, for your kind words; I will pass on your gratitude to the rest of the team, and we are sure your Mum will enjoy the rest of her stay here with us at Elton House.


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Review from Sheila D (Friend of Resident) published on 12 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In the position of having to find a care home for an elderly friend, who lived alone, with failing memory, and becoming unable to cope at home by herself, we took her to visit Elton House. She was totally against the idea of moving into care, but by the end of her visit, she was so impressed by both
the ambiance, cleanliness, and above all by the kindness and friendliness of all the care home staff that she met, she decided there and then that Elton House was definitely the place to be! The staff were very kind and helped us with so many arrangements, both before and on ‘Moving in’ day. Our friend was given such a lovely welcome and every effort was made to help her (and her little dog!) settle in and feel ‘at home’. (Her little dog even has his own care plan). All the staff are very professional, good-humoured and caring, and always ready to help.

Reply from Karen Fleming, CLM at Elton House Care Home - Avery Collection

Thank you, Sheila, for taking the time to send such a lovely review. We are so pleased that your friend and her little dog have become part of our Elton House Family. I must also thank The Cinnamon Trust, who are supporting us with daily dog walks.


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Review from Katrina S (Daughter of Resident) published on 26 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was diagnosed with Alzheimer's in February 2019 - though my sister and I had witnessed cognitive decline before that. We moved her out of her flat that summer and took care of her in our homes - also when Covid hit. In autumn 2020, after falls and increasing vulnerability, we decided rapidly
to move mum into Elton House as we couldn't keep her safe, nor stimulated enough. The team, with whom we'd done a detailed online assessment, responded instantly, and we moved Mum in three days later. The first five weeks, the end of December/the beginning of January were very hard - new place, big change, separation sadness, Mum didn't know anyone. The team were truly lovely, ensuring she always had company. In mid-January, she turned a corner and is just so happy! She has blossomed! Made friends, joined chat groups, danced, sung, attended birthdays, gone to the cinema, got moving etc. She tells me everyone is lovely; she 'has no complaints', feels safe and 'at home'. It's a joy and a huge relief. The care and kindness at Elton House really are wonderful.

Reply from Karen Fleming, CLM at Elton House Care Home - Avery Collection

Hi Katrina, thank you so much for your kind words, your mum has become part of the Elton House family, seeing her beaming smile reassures us all that she is settled and above all happy.
I will continue sending you photo's of mum enjoying the parties and activities at Elton House
Regards.


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Review from L P (Grandson of Resident) published on 4 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan stayed at Elton House to recover for a few weeks, they got her back on track with her eating and really boosted her confidence. She had a great time getting involved with yoga and afternoon tea. I would really recommend Elton for a piece of mind.

Reply from Karen Fleming, CLM at Elton House Care Home - Avery Collection

I am glad you nan enjoyed her stay with us here at Elton House, please feel free to contact us at any time should nan wish to come and stay with us again in the future.
Regards.


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Current Review Score: 9.9 (9.898)

Overview of Review Score

The Review Score of 9.9 (9.898) out of 10 for Elton House Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.898 for Elton House Care Home - Avery Collection is calculated as follows: ( (408 Excellents x 5) + (44 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 453 Ratings = 4.898

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Elton House Care Home - Avery Collection is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 95 registered maximum number of service users is 19, which has been reached with 38 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

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Meet the Team (3)

Aaron

Aaron Peck

Job Title: General Manager

Joined: 2023

I began my career in the health and social care sector in 2012, where I started as a kitchen assistant and am now proud to be a General Manager leading a dedicated team in a prestigious care home.


I take great pleasure in being able to lead the way for change, respect and compassion for residents in our care. I feel it is most important for us to remember we are working in their home, and empowering individuality.


My dedicated team and I strive to provide a compassionate, safe, warm and homely environment where your family members can feel proud to live.


Jenny

Jenny Bloomberg

Job Title: Client Liaison Manager

Joined: 2023

I have been in the care industry for over 5 years and I am the main contact for families who are looking for a Care Home. I love supporting people, showing prospective residents our stunning home and helping them make the best decision for their loved ones.


Thinking about moving a family member into a Care Home can be a confusing and disconcerting time. Deciding on when it is the right time to move is a big step, it can be daunting and an unsettling time for those involved. I am always available to have a conversation about individual care needs and answer any questions you may have.


Having been through a similar situation with a family member who lived with dementia, I can really understand and empathise with every step of the journey families are having to take. I am passionate about caring and helping people to live well as they grow old and recognise the huge benefits of being in a community filled with love and kindness.


Lisa

Lisa Pitchford

Job Title: Dementia Care Manager

Joined: 2022

Working as the Dementia Care Manager is the most rewarding role I could wish for, we are one big happy family! The staff have really pulled together, even more than usual over the last two challenging years. It really is a pleasure to supervise the Cheslyns community at Elton House and watch my team create such special bonds with the residents, we all truly care about the residents and their families.