Elton House Care Home - Avery Collection

Elton Way, Bushey, Watford WD25 8HA
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9.9 112 Reviews
  • Elton House Care Home - Avery Collection, Watford
Situated in Bushey on the outskirts of Watford, Elton House Care Home is a distinguished residential and dementia care facility offering respite and nursing care. Easily accessible from the M25, it holds a respected status throughout Hertfordshire.

Established in 2018, this opulent residential care home adheres to Avery's highest standards. Featuring 95 spacious private apartments, ranging from studios to one-bedroom deluxe suites, each unit is equipped with a personal phone line, kitchenette, and en-suite shower rooms. This accommodation is ideal for couples or individuals seeking independence while residing at the home.

The Watford care home presents an array of facilities for residents to enjoy, including a cinema room, hair salon, and therapy room. The lounges serve as vibrant social settings for residents to relish an aperitif, engage in friendly conversations, or savour the chef's freshly baked cakes. These spaces genuinely bring the Watford care home to life. Additionally, tranquil lounges are available for those desiring a moment away from social interactions or immersing themselves in a good book from the well-stocked library. The residence is also equipped with a state-of-the-art cinema room.

For individuals seeking dementia care homes in Watford, Elton House could be the ideal choice. The expert team is trained to cater to residents with various care requirements. The staff's meticulous selection and thorough training ensure that residents living with dementia receive the highest quality of care.

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Care Provided by Elton House Care Home - Avery Collection

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 95 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Motor Neurone Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Aaron Peck (General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (95)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Elton House Care Home - Avery Collection

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Welcoming and open to residents from 10th September 2018


  • Parking

  • Visitor and resident parking available on site


Elton House Care Home - Avery Collection Reviews (112)

Total of 112, showing 81-100
9.9

Elton House Care Home - Avery Collection has a Review Score of 9.9 (9.898) out of 10, based on 38 reviews in the last 2 years. Over all time Elton House Care Home - Avery Collection has 112 reviews.

Overall Experience

  • 92
  • 18
  • 1
  • 0
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Date Published

112
8
19
38
74

Review from Ruth K (Daughter of Resident) published on 21 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in the care of Elton House for 2 years, until she passed away a few weeks ago. I cannot rate the care highly enough. She couldn't have been in better care during these extremely challenging and difficult times for all of us. The team of carers showed so much understanding and kindness
to my mother who suffered from Dementia.
Before Covid, we could go in at any time and be made very welcome. I saw first hand how each resident is treated as an individual and with respect. Every effort was made by the carers and entertainment committee to ensure that my mother was engaged with music and entertainment. The selfless devotion shown to my mother during these exceptional times was outstanding. I was unable to see my mother during her illness or before but I am confident that she was given the best of care and in the safest hands.

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Review from Paul F (Nephew of Resident) published on 10 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Further to the review, I left in July 2019, I am leaving a second review in order to give feedback about my aunts' longer-term residence and on how Elton House has handled the Covid19 crisis. My aunt always hated the idea of being in care and in an institution. Although Elton House is not the same as
her own home, she recognises that she now can't look after herself and the practical benefits of having cooking and washing done, and says that the staff are friendly and helpful and she is fortunate to be there during the pandemic. I want to particularly highlight the excellent care by Signature Care Homes to keep residents safe from CV19. From the start, before any government regulations for care homes, Signature Care Homes took risks seriously, and consequently, there has only been one case of CV19 and it was not allowed to spread - a big contrast to many other homes.

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Review from Beverley B (Daughter of Resident) published on 16 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to palliative care. Having spent 2 weeks respite here last year after her operation. She has a lovely one-bedroom apartment, the carers and nurses are wonderful. The meal selections are excellent with plenty of choices. My mother is being kept very comfortable. I would highly
recommend Elton House.

Reply from Emma Franklin, General Manager at Elton House Care Home - Avery Collection

Thank you for your glowing review! I am delighted your mother is pleased with her accommodation and care received at Elton House. We work with a well-known cooking show winner on developing our menu and I am so pleased with your feedback on our new Autumn menu meal choices being ‘excellent’.


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Review from Mark K (Son of Resident) published on 16 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I'm very happy with Elton House, however and of course there is always room for improvement (see below).
There has been a high turnover of staff particularly in senior management and kitchen/restaurant staff.
Care and general level of service during weekends is not as good as during the week.
Standard
of food is poor.

Reply from Emma Franklin, General Manager at Elton House Care Home - Avery Collection

Thank you for your review and I am so pleased you are overall happy with Elton House. We welcome all feedback and I will be in touch with you personally to understand more how we can work to improve your experience.


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Review from Tracy B (Son of Resident) published on 16 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been under the care of the wonderful staff at Elton House since June 2019. This is mum's home where she feels safe and cared for to the highest standard and expectation. It is easier to judge how a care home operates in "normal" times, but when you find yourself immersed in a global fight
against an unseen enemy that could harm you, you have to step up and react. Like all care homes, Elton House was in the firing line, but throughout the lockdown, all of the residents were protected against the virus with no cases COVID-19 reported, whilst the level of care remained at the highest standard. A huge thank you to all the staff who helped mum through this very difficult period and helped us celebrate our "queen's" 90th birthday in April whilst still having to socially distance and not being able to hold her. Tough times, but thankfully mum is stronger and more positive now we are out the other side.

Reply from Emma Franklin, General Manager at Elton House Care Home - Avery Collection

Thank you for your kind review and compliment of our dedicated staff team that have worked so hard to care for our residents during these unprecedented times. Residents' safety is our first priority and we invested heavily in PPE and whole-home testing, carried out bespoke risk assessments and introduced new protocols including temperature checking for visitors, restricted access and increased sanitisation. The team values your recognition of their high standards of care delivered.


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Review from Alison N (Daughter of Resident) published on 19 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional service in trying times. My mother is doing much better having been moved to this facility to start rehabilitation from a hip operation and illness. She is being treated as an individual with individual needs and may be able to make it back to independent living because of this. Nothing
is too much trouble and I only wish we had found this facility a few weeks ago when time was on our side. It is the perfect place to recuperate. I would recommend anyone recovering from an operation to opt for this service instead of home carers if finances allow.

Reply from Emma Franklin, General Manager at Elton House Care Home - Avery Collection

Thank you for your review and I am so pleased you are overall happy with Elton House. We welcome all feedback and I will be in touch with you personally to understand more how we can work to improve your experience.


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Review from S C (Respite Resident) published on 10 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the cleaners to the carers, nurses, kitchen staff you will never find a more caring, helpful group of people. Receptionists are delightful. However the serving staff at meal times are so short staffed that the abuse from some residents is awful. Makes you wonder why they stay.

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Review from L C (Respite Resident) published on 6 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff are fantastic. The care is really caring. But there is a distinct shortage. The restaurant staff are run off their feet by excessively demanding residents.
There are very few activities and badly attended (you can't do anything about that).
Whilst the food is adequate, there are few vegetables
in the evening, only peas. That's bad nutrition. The bathroom isn't cleaned daily ie toilet and washbasin.

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Review from M B (Resident) published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It would be unfair to single out any member of staff, as they are all excellent. From the housekeeping, kitchen, care staff, office staff and management, they all go beyond the call of duty to make your stay a memorable one. This also applies to your restaurant staff and nursing staff; whose services
I had to use during my stay.
If it ever comes to having permanent full-time care, I would have no hesitation in using Elton House (providing my bank manager agreed!).

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Review from V F (Daughter of Resident) published on 7 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really enjoy visiting my mother, very comfortable no feeling of a care home it's always enjoyable. There is plenty of coffee and tea etc. At hand.
A lovely display of fresh cakes one can help oneself. The staff are great and very caring.

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Review from M D (Son-in-law of Resident) published on 7 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After a difficult time in the first few days, my mother-in-law has settled in her new environment very well. Staff are kind, caring and courteous. Accommodation is of a high standard and well maintained.

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Review from J C (Husband of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything was good as it could be and my wife and I were very happy on all levels.

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Review from L Z (Niece of Resident) published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and helpful. The decor is exceptional as is all the staff and decor.

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Review from Josephine O (Respite Resident) assisted by family/friend published on 12 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Elton House is like a fantastic holiday in itself. Wonderful staff, exceptional food and overall very well catered for. I would recommend a respite stay here as a pure joy! Would like to return soon.

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Review from David K (Son of Resident) published on 8 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had to make the difficult decision to place my father, who is living with dementia, into the care of others and the fact that this was a daunting thought for both myself and the wider family, we tentatively approached the New Residence Team at Elton House. We needn't have worried, from the moment
of our first contact with Elton House the staff members have been helpful, caring and thoughtful.
My father is now into his second month and I can not fault anything, everyone is very attentive to my father's needs and the facilities on site are probably the best I have seen anywhere in the industry. We as the broader family can carry on with our lives with the comfort that my father's needs are being met and although he may struggle at times with his communication, I believe he is happy in his new surroundings.

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Review from Helen F (Resident) published on 20 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A lovely friendly place, wonderful staff, nursing excellent. I would recommend Elton House to anyone and if I needed it I would come again. The bathroom is the only criticism as it was not set up for special needs but it was sorted out.

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Review from B H (Son of Resident) published on 20 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had to move my mum in a bit of a hurry and the manager and the staff at Elton House were amazing. They have all been professional and caring throughout. Mum has settled in really well. Not surprising given that Elton House feels more like a five star hotel. That said care is never compromised. My
family all love visiting mum. Elton House makes everyone welcome, build a climbing frame in the garden and we may never leave.

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Review from Rebecca D (Relative of Resident) published on 13 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to the home to visit a relative a few weeks ago. It was such a warm and inviting care home. The staff were very friendly and approachable.
I enjoyed my visit very much and am so happy and feel my relative is happy living here.

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Review from Hilary I (Daughter of Resident) published on 9 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother went into Signatures at Elton House, Watford mid January 2019 until she passed
away on 25th April. She was 95 and had oral cancer which was getting progressively worse.
The staff looked after her wonderfully while she was there. They were kind, attentive and
treated our Mum with dignity.
We were told they would be able to look after Mum right up until end of life care was necessary and that’s exactly what they did. My brother and I cannot speak highly enough of all the staff who helped to look after our Mum until the very end.

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Review from Pauline D (Sister of Resident) published on 24 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wanted to express my sincere gratitude to the manager and her staff at this fantastic care home. It will blow your socks off in terms of the environment and furniture and furnishings but that's not half as stunning as the group of kind, caring and fun loving staff who have been assembled to deliver
the kind of care I could only have dreamed of for my sister.
Only last Saturday we were invited to join in on an Easter family fun day which they held to celebrate the Easter holiday and we were not disappointed. The activities manager put on a day that was quite simply amazing. The day was filled with fun and laughter for all the family and I truly felt that these amazing people had extended a real warmth and welcome to us as a family that I had not expected. I don't feel like a visitor, I feel like I have increased the number of people in our family by my sister moving in there.
The food is fabulous and I enjoy joining my sister for lunch whenever I can.

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Current Review Score: 9.9 (9.898)

Overview of Review Score

The Review Score of 9.9 (9.898) out of 10 for Elton House Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.898 for Elton House Care Home - Avery Collection is calculated as follows: ( (408 Excellents x 5) + (44 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 453 Ratings = 4.898

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Elton House Care Home - Avery Collection is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 95 registered maximum number of service users is 19, which has been reached with 38 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (3)

Aaron

Aaron Peck

Job Title: General Manager

Joined: 2023

I began my career in the health and social care sector in 2012, where I started as a kitchen assistant and am now proud to be a General Manager leading a dedicated team in a prestigious care home.


I take great pleasure in being able to lead the way for change, respect and compassion for residents in our care. I feel it is most important for us to remember we are working in their home, and empowering individuality.


My dedicated team and I strive to provide a compassionate, safe, warm and homely environment where your family members can feel proud to live.


Jenny

Jenny Bloomberg

Job Title: Client Liaison Manager

Joined: 2023

I have been in the care industry for over 5 years and I am the main contact for families who are looking for a Care Home. I love supporting people, showing prospective residents our stunning home and helping them make the best decision for their loved ones.


Thinking about moving a family member into a Care Home can be a confusing and disconcerting time. Deciding on when it is the right time to move is a big step, it can be daunting and an unsettling time for those involved. I am always available to have a conversation about individual care needs and answer any questions you may have.


Having been through a similar situation with a family member who lived with dementia, I can really understand and empathise with every step of the journey families are having to take. I am passionate about caring and helping people to live well as they grow old and recognise the huge benefits of being in a community filled with love and kindness.


Lisa

Lisa Pitchford

Job Title: Dementia Care Manager

Joined: 2022

Working as the Dementia Care Manager is the most rewarding role I could wish for, we are one big happy family! The staff have really pulled together, even more than usual over the last two challenging years. It really is a pleasure to supervise the Cheslyns community at Elton House and watch my team create such special bonds with the residents, we all truly care about the residents and their families.