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Review from M B (Son of Resident) published on 15 February 2024
Submitted via Website • Report

Overall Experience

My 77-year-old mother stayed here for 2 weeks of respite care after a fall had left her hospitalised with a fractured pelvis and pneumonia. It was a godsend and the perfect place on her journey from hospital back to home. The entire place is very high quality and in our opinion worth every penny. Honestly

can’t think of a bad thing to say!

Reply from William Burke, CLM at Wandsworth Common Care Home - Avery Collection

Thank you for your kind words. It has been great to hear that your mum has got home and is back to herself.

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Review from Anne B (Niece of Resident) published on 8 February 2024
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Overall Experience

Both my aunt and uncle are residents here and recently celebrated their 65th wedding anniversary. They were so pleased to be able to enjoy the day with a few close family and friends in the lovely setting of the sky Lounge which the home had decorated and provided a wonderful selection of food including

a very delicious cake. It was lovely to be able to see them enjoying this special milestone together in such a nice place.

Reply from William Burke, CLM at Wandsworth Common Care Home - Avery Collection

The photo card you made for them with the photos was so lovely. They both looked like they had such a great afternoon. 65 years, what a milestone!

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Review from H D (Niece of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience

My aunt is staying here for a few weeks. Her room is spacious, clean and comfortable. The staff were caring and friendly. She spoke of activities that she enjoyed. She seems very comfortable and happy.

Reply from William Burke, CLM at Wandsworth Common Care Home - Avery Collection

Thank you for taking the time to write a review, I'm so pleased she was happy and comfortable, it was great to see her improve physically and in herself and is now happy back at home.

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Review from S B (Son of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience

My mum spent two and a half weeks in Wandsworth Avery for respite care after a fall and a spell in hospital. The team at Wandsworth were amazing (both very helpful and extremely competent), the environment was lovely and the food was excellent. This has completely changed my perception of care homes.

It felt more like mum was staying at a luxury hotel than in a care home. She had her own suite with bedroom, living room, kitchenette and bathroom. And the facilities were incredible from the quality of the restaurant and cafe to the in house cinema!
I would thoroughly recommend Wandsworth Avery to anyone looking for a care home; I’ve never seen anything quite like it.

Reply from William Burke, CLM at Wandsworth Common Care Home - Avery Collection

Thank you for such a glowing review and I'm so pleased we have changed your perception of what care homes can be like. We take great pride in the environment for the residents as this is such an important part of their well-being. We wish your mum well on her move home.

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Review from K S (Daughter of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience

Avery provided a superb level of care for my mum who was in for respite care following a bad fall and severe pneumonia. The staff were caring and attentive, especially the client liaison manager who made sure that all her needs were met at very short notice.
The home is welcoming and more than comfortable.

Can't thank them enough.

Reply from William Burke, CLM at Wandsworth Common Care Home - Avery Collection

Thank you for your very kind words. The team absolutely loved your mum being here and we all hope she is doing well now back at home.

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Review from David B (Brother of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience

My sister is in your home for respite care following a fall at home. She can be stubborn and difficult to please. However, she is very happy there and is being well looked after. I have visited her twice and been extremely impressed with the quality of the home, and the courtesy and friendliness of

the staff. I would not hesitate to recommend Avery Wandsworth Common to anyone.

Reply from William Burke, CLM at Wandsworth Common Care Home - Avery Collection

Thank you for your kind words. She was a great personality to have around the home and it was great to see her improve so quickly and able to move home.

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Review from Sally B (Sister-in-law of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience

My sister-in-law is a resident for respite care having fractured her pelvis. She has been very well cared for and has commented on the high quality of the staff. She is very comfortable in a suite and is very impressed with the food.

Reply from William Burke, CLM at Wandsworth Common Care Home - Avery Collection

She has been such fun in the home and we have all just wished her well as she confidently walked to the car on her way home. Thank you for your review and thank you for visiting.

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Review from Adrian R (Brother of Resident) published on 23 January 2024
Submitted via Website • Report

Overall Experience

Again many thanks for the top-rate care that you provide to my brother and indeed the other residents that I often meet and speak to at Avery Wandsworth - again this week you provided a surprise on his birthday with a party, with residents attending as well, and on Sunday an excellent meal with the

family in the private dining room and with the coffees etc my brother was presented with a splendid birthday cake which must have taken some time to prepare - please pass on our thanks to all.

Reply from William Burke, CLM at Wandsworth Common Care Home - Avery Collection

How lovely of you to take the time to write to us. I am so pleased your brother had such a lovely birthday celebration and you enjoyed the meal. You are always a welcomed visitor, see you soon!

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Review from D B (Niece of Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience

My aunt and I spoke to the new senior commissioning. Manager today who I found extremely helpful and understanding and ingoing to sort out a problem with my aunt's hearing aids (she doesn't have any). I would give him 10 out of 10.

Reply from William Burke, CLM at Wandsworth Common Care Home - Avery Collection

Thank you for your kind words. We are very lucky to have the manager leading our team here at Wandsworth and I shall certainly pass on your message to him.

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Review from C J (Wife of Resident) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience

I always found during my husband's residency here that the staff have always been welcoming and helpful to me and my husband likes his time here and they are very helpful too. All in all it's an excellent place and I look forward to when I am more incapacitated to live here myself.

Reply from Daniel Bridges, Manager at Wandsworth Common Care Home - Avery Collection

We are so pleased that your husband enjoys living with us so much. Thank you for your kind feedback.

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Review from H B (Daughter of Resident) published on 2 January 2024
Submitted via Postal Card • Report

Overall Experience

My mother settled in very quickly largely due to the wonderful staff. They are welcoming and relaxed which made it an easy transition. The home is very comfortable with fantastic amenities, including a cinema, cafe and sitting rooms off the main area that residents can use with their visitors if they

want privacy. The rooms/flats are spacious and light, the food is excellent and the activities are "spot on". Art classes, history of art lectures, poetry readings and an eclectic array of musicians who come to play in the afternoons. The staff go above and beyond to ensure the residents feel included and that there is always something interesting to take part in should they choose. It's Christmas and the home looks beautifully festive. We could not be more grateful to have found somewhere where our mother is truly happy.

Reply from William Burke, CLM at Wandsworth Common Care Home - Avery Collection

Your mother is a pleasure to have living with us and really adds to the social life. It's always lovely to see you visit her so often as well, and I hope you had a lovely Christmas.

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Review from H R (Daughter of Resident) published on 19 December 2023
Submitted via Website • Report

Overall Experience

My mother came to Wandsworth Common Care Home for just under two weeks, while I travelled for work. She has no greater care needs than any other 92-year-old with a slow memory and a bag of pills! The care home is more like a hotel with beautifully appointed rooms and common areas, a cinema and a hairdresser.

The staff were amazing, kind, thoughtful and always on hand. The food was good, even for a picky eater, and the family were welcome to have meals with her too when they came to visit. Mum is from Yorkshire, so the compliments don't flow easily, but even she said she enjoyed it and would come back! My threats to put her in a care home, every time she dead heads my prize flowers will hold little sway now! Thank you to everyone for looking after her and giving me peace of mind.

Reply from William Burke, CLM at Wandsworth Common Care Home - Avery Collection

Thank you for your lovely review, it has been a pleasure to get to know you both. Your mother was always so happy and grateful for everything here, it was just a shame she was not here for longer but is always very welcome to come and stay again. We hope to see you again soon.

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Review from A D (Daughter of Resident) published on 8 December 2023
Submitted via Website • Report

Overall Experience

My father stayed for a two week respite in the dementia ward at Wandsworth Common Care Home. Arrangements and communication with management in organising the stay was seamless. Every time I visited my father seemed well cared for in a peaceful relaxed atmosphere on the 4th floor. All the carers are

lovely, interacting with kindness with the residents and they all knew of my father’s specific needs. It was a relief to know he was well cared for.

Reply from William Burke, CLM at Wandsworth Common Care Home - Avery Collection

Thank you for your kind words. Your father is such a lovely man and a pleasure to be around. The door is always open should you wish for him to have another stay here.

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Review from A R (Next of Kin) published on 27 November 2023
Submitted via Website • Report

Overall Experience

My mother has been a resident at this care home for just over two years now and I have to say we could not be happier. The care is second to none, the activities are just up her street and we always love the food every time we come to join her for a meal. The fact they have a driver to take her to appointments

really helps us out as a family, she could not be happier. Thank you all for everything you do.

Reply from William Burke, CLM at Wandsworth Common Care Home - Avery Collection

Thank you for taking the time to leave us this review. Your mother is such fun and so involved in everything we do here. It's also great that all your family spend so much time here, you are always welcome and so is your lovely doggy!

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Review from H B (Niece of Resident) published on 13 November 2023
Submitted via Website • Report

Overall Experience

What impresses me so much about this care home is that they actually care. This seems to be driven from the top by the leader of the team. Despite the fact that the home is immaculate, luxurious, attractive, well equipped and furnished - all that is not as important in my opinion as the attitude and

values of all the team members I have met. They truly value the individual in their care. They want them to be as independent and happy as they possibly can be and they are passionate about making the care home experience the best they can for sometimes very vulnerable residents. I especially valued their kindness and sensitivity in helping me, at very short notice, move my very elderly aunt into the home and they were so kind to her and to us. I’m so impressed and very grateful. Thank you to the manager and team.

Reply from William Burke, CLM at Wandsworth Common Care Home - Avery Collection

Thank you so much for leaving us such a lovely review. Care is at the core of what we do, and the whole team work hard to support our residents, allowing them to retain as much independence as they wish. Your aunt is such a lovely lady, we all fell for her immediately, and it's so lovely to see her making friends and getting involved already. I will make sure all the team see your kind words.

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Review from C B (Niece of Resident) published on 8 November 2023
Submitted via Postal Card • Report

Overall Experience

So pleased we moved my aunt to Wandsworth Common Care Home-Avery Collection with wonderful staff and facilities so has settled in nicely and has a new lease on life.

Reply from William Burke, CLM at Wandsworth Common Care Home - Avery Collection

Thank you for your kind words. Your aunt certainly does have a new lease of life, it's lovely she has made friends so quickly and is joining in with the activities. See you soon.

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Review from J J (Friend of Resident) published on 7 November 2023
Submitted via Postal Card • Report

Overall Experience

What a wonderful facility. The team are very supportive, the location is excellent and most importantly, my friend is settled and happy.

Reply from William Burke, CLM at Wandsworth Common Care Home - Avery Collection

Thank you for such a glowing review. We are all so pleased your friend has settled so quickly and look forward to seeing you soon.

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Review from Nicola B (Next of Kin) published on 6 November 2023
Submitted via Website • Report

Overall Experience

On the surface, it's fabulous - lovely interior spaces and rooms and nice staff but there are a number of issues. Firstly, Avery wants to fill it up but not increase carers so the wonderful carers are spread too thin and many of them have been given duties that should be done by nurses. Agency staff

are frequently used but not given basic training to do things to a certain standard.
Secondly, the home promises lots of extras all included in the price e.g. outings, a cinema, good food, but that's not the reality. The majority of residents say they are unhappy with the quality of the food, there is now only a part-time driver, so no one has been out for months. The movie subscription got suspended. They take a direct debit every month but, despite asking persistently, residents are not given itemised bills. There is no refund to the residents for not delivering on all the things they promise; everything the owners fail to deliver on simply helps their profit margin grow.

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Review from Walter D (Respite Resident) published on 20 October 2023
Submitted via Website • Report

Overall Experience

I thoroughly appreciated my stay at Avery's Very friendly staff., excellent atmosphere and well looked after throughout. With the exception of a few carers (mostly Temporary), all were most helpful and nothing was too much trouble

Reply from William Burke, CLM at Wandsworth Common Care Home - Avery Collection

It was a pleasure to meet you and have you stay here. I am so pleased you made such a good recovery and looking so much better when you left. I will tell the team of your kind words. Both of you take care of yourselves.

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Review from S G (Grandson of Resident) published on 17 October 2023
Submitted via Website • Report

Overall Experience

My grandfather moved in recently and is being very well looked after - wonderful services would certainly recommend it. The staff are friendly and the day-to-day operation looks well structured and is clearly well suited to all backgrounds and requirements.

Reply from William Burke, CLM at Wandsworth Common Care Home - Avery Collection

Thank you for your review. Your grandfather is settling in well here and has already made some friends through activities and use of our cinema. Looking forward to seeing you here again soon.

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Meet the Team (5)

Tom Holden

Job Title: General Manager

Joined: 2024

I am excited to join the exceptional and experienced team at Wandsworth Common Care Home and will bring my industry knowledge to support their outstanding levels of care, and personal touch and work with their teams striving for continued excellence.

I am a Registered Nurse with 16 years of experience in frontline healthcare and, having worked in a broad range of settings I have developed a passion for exceptional service in the care industry.

I started my career in A+E having previously worked as a multi-site quality assurance Matron at Bart’s Trust and as Site General Manager at St. Bartholomew’s Hospital. More recently I have managed many nursing and specialist dementia care homes.

I look forward to meeting everyone who comes through our doors.

Will Burke

Job Title: Client Liason Manager

Joined: 2019

Having worked for eleven years in similar roles for other luxury care providers, I am thrilled to represent Avery Collection at Wandsworth Common as a Customer Liaison Manager. I have a track record of success, having taken a challenged home to its highest-ever occupancy in a previous role. As a Dementia Champion, I am also committed to helping those living with memory loss, having previously helped set up a regional Dementia Action Alliance with a local church.

Avery Collection are known as the best in terms of quality of care and quality of design, and in these areas as well as many others they are always one step ahead of other care providers. This ethos is one I share, and I am delighted to be working for the best provider in the business.

In my role, I am the first point of contact for families seeking care. I am dedicated to using my knowledge and experience to act as a guide and to help families through what can be a difficult time of life.

Avery Collection at Wandsworth Common is a truly special home, as this level of care is not usually available in such a central, accessible location. Residents will have a great range of facilities and attractions available right on their doorstep. I’m also excited to be part of such a technologically advanced, stylishly designed and luxurious home.

Sue Morgan

Job Title: Residential Care Manager

Joined: 2019

I started my journey in to care six years ago when I joined as a care assistant. I loved my role there and put my heart and soul into ensuring the residents were happy and enjoyed the quality of life they deserved. I was then promoted to lead carer with the responsibility of a team of 14 carers, which I continued to do for the next four years.

I would drive past Wandsworth Common every day on my way to work and thought maybe one day I may end up working there as it was closer to home. When they opened I applied as a care supervisor and was overjoyed to get the role as many people had applied. Six months later I was promoted to my current role as residential care manager and I’m loving every minute! I have a fabulous and very experienced care team around me and I also feel very supported from the management team in the home who are always go that extra mile to help and get involved. I am the type of person who will roll up my sleeves and help wherever I’m needed and knowing that all my residents are well looked after gives me a massive sense of satisfaction.

I feel extremely proud and honoured to work in such a beautiful home with a friendly atmosphere and great people.

Out of work I love to spend time with my family and friends. I have three children who have all grown up now and have their own families of which I am very proud. I also have two beautiful granddaughters, one 10 years old and one of 8 months, my family are the most important things in my life. Outside of work I love meeting with friends over a glass or two of bubbly as the perfect way to relax!

Narcis Mihailescu

Job Title: Dementia Care Manager

Joined: 2019

Caring has always been a big part of my life, growing up I was the main carer for a member of my family which ignited my passion for the caring profession. This lead to me study nursing at university in Romania in 2009. After gaining my qualification and practicing in Romania for a few years I moved to England in 2015. I moved initially to Derbyshire where I worked as a carer for two years. After this I was promoted to the nurse’s assistant and subsequently lead all the training for dementia carers for that business. I am extremely passionate about giving residents the best care and most fulfilling lives. In my role as dementia care manager I am committed to continuous learning and also supporting my staff to be the very best they can be.

What I love most about my role is seeing how we are able to have such a positive impact on our residents’ day to day lives and seeing the smiles on their faces is the best feeling. Avery Collection is a fantastic company to work for and I feel very supported in my role and with any ideas I have to support our residents.

Outside of work I have a passion for sport with my biggest achievement is being Romania’s National Backstroke champion in the 100m.

Jeannie Ward

Job Title: Housekeeping Supervisor

Joined: 2019

I have worked in Housekeeping for over 10 years in private houses and nurseries. My whole life I have been looking after people from my mother to my own family. I really feel it is at the core of what I love to do and why I am so pleased to be working in the care industry. It’s a joy to come to work every day in such a family orientated home – my second family! There is always something different happening on a daily basis in the home. As housekeeping supervisor it gives me great pleasure to see how happy the extra little things we do makes the residents day and getting positive feedback about how the work my team does helps our residents daily lives.

When I’m not at work I enjoy spending time with and looking after Grandchildren, reading books, walking around London and fresh coffee!

Wandsworth Common Care Home - Avery Collection

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Wandsworth Common Care Home - Avery Collection Reviews (73)

Overview of Review Score

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Performance

Care Quality Commission (CQC) Rating

Overall
Good

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Awards / Recognitions (11)