Ravenna Lodge

East Anton Farm Road, Andover SP11 6RD
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8.5 3 Reviews
  • Ravenna Lodge, Andover
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Care Provided by Ravenna Lodge

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 11 Service Users
  • Primary Care Categories
  • Detention Under Mental Health Act
  • Mental Health Condition
  • Younger Adults
  • Care Offered
  • Anorexia/Bulimia/Self Harming
  • Autism/ASD
  • Challenging Behaviour/Psychosis
  • Drug Dependence (past or present)
  • Schizophrenia
  • Other Care Provided
  • Independent Living Training

Good to Know

  • Person in charge
  • Emma Wright (Manager)
  • Admission Criteria
    • Ages from 16 to 65
  • Room Information
    • Single Rooms (11)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
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Ravenna Lodge Reviews (3)

8.5

Ravenna Lodge has a Review Score of 8.5 (8.455) out of 10, based on 1 reviews in the last 2 years. Over all time Ravenna Lodge has 3 reviews.

Overall Experience

  • 1
  • 0
  • 0
  • 1
  • 1

Date Published

3
0
0
1
2

Review from Rachel C (Resident) published on 20 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a resident at Ravenna Lodge, I have been here for 5 years and all the staff have done since day one is support me to be independent, well since the new manager has come. She has pushed me to do my own medication, my own shopping, use public transport and now visit my sister a week at a time every
month. The staff have just always been there for me and helped me manage my behaviours and mental health. I feel Ravenna was the best place for me and is just amazing.

Facilities

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Treated with Dignity

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Management

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Value for Money

Review from Karen T (Mother of Resident) published on 10 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Ravenna Lodge is run by Choice Care. The building was new when my son moved in (February 2018). I had high expectations and was told that staff and son would have support from behaviour psychologist specialists and that my son's needs would come first. This was not the case, the needs of service and
their polices came above my son's needs. Many staff unqualified, although some very caring, huge turnover in staff. Staff very overworked and expected to work long shifts.
I was very surprised when CQC awarded them good.

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Review from Ayesha C (Resident) published on 8 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I am a resident here at Ravenna Lodge and have been since it opened in 2018. The home is very nice, big and spacious, close to a supermarket, a couple of takeaways, a park, and it is not far from the town so it's definitely good for people that want to get out into the community.


The care, however,

leaves a lot to be desired, with needs not being met, staff not being regular (they are constantly changing) and in my opinion a lack of professional conduct.

Facilities

Care / Support

Cleanliness

Treated with Dignity

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Current Review Score: 8.5 (8.455)

Overview of Review Score

The Review Score of 8.5 (8.455) out of 10 for Ravenna Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Ravenna Lodge is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.455 Points relating to the number of positive Reviews for Ravenna Lodge is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 11 registered maximum number of service users is 2.2. 1 Positive Reviews ÷ 2.2 = 0.455

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Ravenna Lodge

What types of Care is Ravenna Lodge registered for?

Mental Health Condition, Detention Under Mental Health Act & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ravenna Lodge provide?

Independent Living Training is an additional type of care provided.

How many Rooms does Ravenna Lodge have?

There are 11 Single Rooms.

What are the Facilities & Services at Ravenna Lodge?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Gardens, Phone Point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ravenna Lodge to the centre of Andover?

1.6 mile(s) as the crow flies, distance by road may be significantly further.