St Brendans Care Home

44 Sandhurst Road, Crowthorne RG45 7HU
Submit a Review
9.2 47 Reviews
  • St Brendans Care Home, Crowthorne
St Brendans is an impressive, purpose-built home developed to a high specification across four levels. The home is within easy reach of local amenities and is situated at the end of Crowthorne’s charming High Street.

The home is within easy reach of the town centre and neighbours Crowthorne’s picturesque Chaucer Woodland.

St Brendans offers fully inclusive, 24-hour person-centred residential and dementia care, as well as a week-long 'lifestyle programme'.

Show St Brendans Care Home on the Map

Care Provided by St Brendans Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Miranda Smith (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (62)
    • Single Rooms with ensuite Wet Room (62)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for St Brendans Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
    • Self-Funded Residential Dementia Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,400
    • RESPITE Self-Funded Residential Dementia Care from £1,400
  • (these prices are only a guideline, please contact St Brendans Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

St Brendans Care Home Reviews (47)

Total of 47, showing 1-20
9.2

St Brendans Care Home has a Review Score of 9.2 (9.183) out of 10, based on 10 reviews in the last 2 years. Over all time St Brendans Care Home has 47 reviews.

Overall Experience

  • 29
  • 16
  • 0
  • 0
  • 2

Date Published

47
1
2
10
37

Review from Celia B (Wife of Resident) published on 7 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband cannot walk/stand. He has Alzheimer's plus many other problems. His care is immaculate. No worries at all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K P (Son of Resident) published on 10 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father had lived in his own house for 67 years when we had to finally submit to being cared for in a residential home at the age of 95 in December 2023. St Brendans was one of a number of homes we looked at and we were very reassured from the outset. Father was 'quite the challenge' being three
years suffering from Alzheimer's (Dementia) and still fighting it!
St Brendans' staff were very accommodating to father's less acceptable habits (borne of the illness) some of which were quite antisocial and perhaps regarded as offensive. The staff dealt with these issues thoroughly and professionally, with no blame on father, total understanding of the disease and with exceptional good humour.
We are unable to name names here due to the review policy but there was not a staff member we would not wish to single out for praise.
It was always a pleasure to visit Father at St Brendan's simply because the staff were always so genuinely cheerful, well informed and concerned.
Thank you to all!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kevin P (Nephew of Resident) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been living at St Brendan's Care Home in Crowthorne for five and a half years, where she has received excellent care and support throughout. At the age of 83, after two long stays in hospital, we realised that my aunt needed a level of care and support that couldn’t be provided in her own
home. So, her daughter looked at the local care homes and was impressed with the staff and facilities at St Brendan’s. My aunt soon settled at St Brendan’s and began to think of it as her home, appreciating the help and support from the friendly and kind staff members. As family members, we have always been welcomed and made to feel valued and supported by the outstanding staff in all areas of the home. But most importantly, my aunt receives kind and sympathetic care and great attention to detail from a dedicated team of caring and well-trained staff who provide high-quality care. It’s very reassuring that my aunt is at St Brendan’s where she is safe and well cared for, and very happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from I S (Daughter of Resident) published on 15 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

It’s hard enough going through this devastating illness. When you are thrown into the world of care, you want to be able to deal with supportive people who are helpful and maybe even a much-needed friend. I’m sure there are some staff here who do this and try their best. Sadly though we did not have
a good experience. Close supervision on day one appeared lacking which meant our relative was not kept safe. It was distressing to hear they were going to ‘put my elderly loved one into a taxi to my home’. Money appeared to be a priority over mental well-being and we were pushed to pay for 1:1 care. No one appeared to investigate our loved one’s mental health or well-being until they reached a crisis point. Most reputable care settings would encourage honest and open reviews/feedback and find ways to work with relatives. This one appeared to close it down and instructed us not to talk to staff. I’m not an expert but the lack of compassion felt abusive and negligent.

Reply from Angela Hunt, Marketing Manager at St Brendans Care Home

Thank you for taking the time to bring to our attention the negative experience that you had at St Brendans, for which we are deeply sorry and wish to offer our sincere apologies. We take all feedback seriously and endeavor to use this feedback to improve our service.
We are very sorry to hear that you felt there was a lack of empathy and compassion shown to your loved one, which was never our intention. There were failings and lessons to be learned from your experience, and I wish to assure you that your feedback will be used to improve the quality of service. We will always strive to provide an outstanding quality of care to everyone who uses our service and will always acknowledge where improvements can be made and work with the team to ensure that the improvements are made.
Once again, we are very sorry that your experience did not meet the high standards we aim to provide. We welcome the opportunity to discuss your concerns raised in more detail so please make contact.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan K (Daughter of Resident) published on 11 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at St Brendans for 5 weeks now, she has settled in marvellously, her mobility on arrival was not good but the excellent work the staff have done for her is so amazing. She is always smiling and loves the attention she is receiving. This gives us such a peace of mind.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P H (Daughter of Resident) published on 6 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother moved in during July this year. She will be 98 this month and has lived independently. She decided she needed more help so we viewed St Brendans. She is content with her move and we (the family) are pleased with her care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Maureen S (Sister-in-law of Resident) published on 8 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother-in-law resided here for approximately two weeks. He was extremely well cared for at all times and the staff went out of their way to assist both him and his visitors, even going so far as to make arrangements for me to return to Crowthorne station following my visits. Kindness and compassion
were exhibited by every member of staff I came into contact with. He was treated with the utmost dignity and respect throughout his time there and I would recommend this home without reservation. I would also like to thank all members of staff who came into contact with my brother-in-law - their care and attention really was second to none.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A P (Daughter of Resident) published on 20 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at St Brendans for over a year, having previously been in another care home following a stroke which affected her mobility. Throughout Mum’s time at St Brendans, she has been treated with the utmost respect, and her care has been first-class. The care home manager does an excellent job,
and my family and I only wish we had been aware of St Brendans sooner. I am kept well informed of Mum’s care, and admin matters are immediately addressed. The food is very good, and the menus offer a wide variety of choices. The home is always clean, tidy and welcoming. There are plenty of activities and services available to the residents. Very importantly, Mum is happy at St Brendans, and I can sleep at night knowing that she is well looked after and cared for. My family and I are always made welcome, and the staff are kind and friendly. I have no complaints whatsoever and highly recommend St Brendans to any family looking for a safe and well-run care home for their loved one.

Reply from Carlene Norman, Registered Manager at St Brendans Care Home

Thank you for taking the time to write such a thorough review. We are delighted to have your mother here with us at St Brendans and appreciate all the kind words about the team. As well as mum's safety, I very much agree that, above all, your mother's well-being and happiness are paramount. We will continue to drive up quality and ensure Mum continues to thrive.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nicholas C (Son of Resident) published on 12 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Mum joined as a full-time resident six months ago, we have been very happy with St Brendans. In particular, the friendliness and care shown by the staff have made the transition as smooth as possible for such a life-changing moment. Visitors are always made feel welcome, and the atmosphere is
always positive whenever I visit. The lead staff are very open to discussing any health or well-being issues that we may have regarding Mum's care. The regular activity programme led by a very enthusiastic coordinator provides opportunities for my mum to mix with other residents and try new things. I can recommend St Brendans without reserve.

Reply from Carlene Norman, Registered Manager at St Brendans Care Home

Thank you for your very detailed comments. We feel honoured that you have been so complimentary regarding the care that your mother receives here with us at St Brendans. I am particularly pleased that you have acknowledged the great work carried out by the activities team. The team are extremely passionate about ensuring that each and every resident has the opportunity to participate in meaningful activities.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S P (Daughter of Resident) published on 28 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with the way my relative is cared for. She has always been treated with dignity and respect.
The home is warm and comfortable, and my relative appears content.
I am kept well informed of matters concerning her.

Reply from Carlene Norman, Registered Manager at St Brendans Care Home

Thank you for your very kind response. We will continue to drive up quality and ensure mum, as well as all other residents are cared for to a high standard.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elizabeth G (Daughter of Resident) published on 30 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at St Brendans Care Home since she was discharged from hospital in October 2021. She has dementia and had started to wander outside at night and sometimes fall over. It has been a great relief to me that she is being cared for in such an excellent care home. St Brendans
looks after her incredibly well. She always seems very happy, calm, relaxed and well whenever I visit. She enjoys the food, the garden and the company of the lovely, friendly staff as well as being able to chat to the other residents. The care home staff are very welcoming to me and are always able to update me on my mother's daily life. If my mother has any health or behaviour problems I am always contacted by a senior member of the staff to discuss and agree any actions. I looked at several care homes locally before my mother was admitted and St Brendans, with its homely, welcoming atmosphere, was my first choice.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Chris P (Son of Resident) published on 23 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in St Brendan's since April 2022 with dementia. After a terrible experience at another care home, we were very cautious about St Brendan's. However, there was no need to be. The level of care for the residents is excellent, the facility is fantastic, and the provision of food, entertainment
and interaction is first class. The staff are very well led, and all get along not only with the residents but also with each other, which I'm sure can be difficult in the circumstances they sometimes find themselves in.
I am extremely happy that my mum is being well cared for by an excellent team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mike C (Son of Resident) published on 23 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident since November 2021. The care she has received in this superb facility has been outstanding. I know she is really happy there, and it has been great to see her come to life again in her twilight years. I am delighted that we have found such a happy, friendly, caring, professional
environment for her to live.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Russell F (Son of Resident) published on 5 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for taking such good care of my father during his recent stay with you until he passed away.


He settled in quickly, and it was heartening to hear that he was taking part in activities, was part of a social group, and that he remained the gentleman in his final weeks that he was throughout

his life.


It was reassuring that you took the Covid precautions so seriously, but that you didn't let this detract from making us feel welcome when we visited.


Moving a parent into a care home is never going to be easy, but from our initial visit, your care, consideration and thoughtfulness, left us in no doubt that we had made the right decision and that his final weeks were as stress-free as possible for both my father and the rest of his family.


Reply from Debbie Rapson, Manager at St Brendans Care Home

Thank you for your kind words. Your dad was always polite and kind to everyone, as were all his family who visited. Dad settled in well and quickly made friends. Thinking of you all at this very sad time.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Victor H (Husband of Resident) published on 6 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife was very well cared for as far as I could tell, given the conditions during the pandemic.

Reply from Debbie Rapson, Home Manager at St Brendans Care Home

Wishing you both all the best as you settle into your new surroundings.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jackie R (Daughter of Resident) published on 6 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been lovely and caring towards my mum. She went into St Brendans in September 2020 and will be joining my father at his home next week. It has been difficult for everyone during Covid. Staff have always been polite and willing to help when I have called despite all the pressures and measures
in place. As I haven't been able to come into the home I haven't been able to grade some of the options below.

Reply from Debbie Rapson, Home Manager at St Brendans Care Home

Thank you, Jackie, for your lovely comments. It was a shame we could not have met you. We wish mum and dad all the best.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nicola R (Daughter of Resident) published on 9 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel extremely grateful every day that my mother is in this amazing home. All the carers looked after my mother with kindness and dignity. Any queries I have, always promptly answered. All have worked so hard to allow visiting with PPE when home, not lockdown - I was so grateful for this.

Reply from Debbie Rapson, Manager at St Brendans Care Home

Thank you for your lovely words. The team are amazing and work extremely hard.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tim J (Son of Resident) published on 9 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care my mother is receiving is extremely good, although we've had some issues with her losing her hearing aid, which is a shame and the batteries not being replaced.

Reply from Debbie Rapson, Manager at St Brendans Care Home

Thank you for your kind words, Tim, I will pass this on to the team. We now have a process in place for mums hearing aids, which is working well.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael G (Son of Resident) published on 18 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Beware!
This is not a dementia care home provider.
My mother was knowingly submitted with dementia and had a urine infection.
She had a poor first night, being confused and pushed past a carer thinking someone was in her own property.
We were told the following morning that she hadn't settled in
and it was best if she was moved to another care home.
A week later I was contacted by the community nurse asking where my mother was living as she had been told when she arrived at the care home that I had removed her from the home - a complete fabrication!
The home hadn't informed the community nurse that my mother was no longer a resident.
The community nurse was shocked that mum was removed in less than 24 hours and advised us to put in a complaint to the ombudsman.

Reply from Debbie Rapson, Home Manager at St Brendans Care Home

Thank you for taking the trouble to leave us a review. I am sorry you felt that we did not meet the care needs of your mother. We would welcome the opportunity to discuss this in more detail with you. Please contact the home on 01344 779 318.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John W (Husband of Resident) published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife, who has dementia, spent her last 6-months at St Brendans. It really was the best place for her, with lovely surrounding and such lovely people. Unfortunately, the virus made things that bit more difficult, and I would have loved to get to know them all much better. In spite of the virus, I
was able to visit quite often, and I feel that I was welcomed and among friends. In fact, I felt that I was being cared for as well. In her last days, they always kept me inform and I was able to spend some time at her bedside, a few hours before she died;. thank you, St Brendans.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.2 (9.183)

Overview of Review Score

The Review Score of 9.2 (9.183) out of 10 for St Brendans Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.557 for St Brendans Care Home is calculated as follows: ( (84 Excellents x 5) + (23 Goods x 4) + (2 Satisfactorys x 3) + (6 Very Poors x 1) ) ÷ 115 Ratings = 4.557

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.626 Points relating to the number of positive Reviews for St Brendans Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4. 9 Positive Reviews ÷ 12.4 = 0.726

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Mar 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 14 Mar 2025

Single en-suite or Companion rooms


Awards / Recognitions (3)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Carlene

Carlene Norman

Job Title: Registered Manager

Joined: 2021

Carlene has a passion for working with older people and striving to improve outcomes, providing the best possible quality of care. She studied Health and Social Care at college and received a BA Hons degree in Management at the University of Gloucestershire. She achieved the level 5 Registered Managers Award, after working in the adult social care sector as a manager since university. During her career, she has worked for the Local Authority, and for Quality Assurance where she assessed the quality of a variety of care service providers including residential, nursing and supported living care. She is happiest working alongside others and meeting new people, which is why she decided to return to care home management.


Frequently Asked Questions about St Brendans Care Home

What types of Care is St Brendans Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does St Brendans Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does St Brendans Care Home have?

There are 62 Single Rooms.

What are the Facilities & Services at St Brendans Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is St Brendans Care Home to the centre of Crowthorne?

0.6 mile(s) as the crow flies, distance by road may be significantly further.