Mercia Grange

538 Lichfield Road, Four Oaks, Sutton Coldfield B74 4EH
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9.9 110 Reviews
  • Mercia Grange, Sutton Coldfield
Mercia Grange in Sutton Coldfield provides a full range of round-the-clock care for older people. The dedicated team offers residential, nursing and dementia care on a short-term or permanent basis.

Residents can enjoy a superb lifestyle thanks to the in-house café, hair salon and cinema room. Outside there are beautiful landscaped gardens to explore or relax in. The lifestyle team plans activities tailored to residents’ interests and hobbies, as well as regular outings and events.

With a focus on personalised care, the team at Mercia Grange work with each resident and their family to get to know everything they can about their life, needs, likes and dislikes. Then they design care and activity plans tailored to their unique needs and preferences.

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Care Provided by Mercia Grange

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 67 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Michael McNelis (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (67)
    • Single Rooms with ensuite Wet Room (67)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Mercia Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,688
    • Self-Funded Residential Dementia Care from £1,778
    • Self-Funded Nursing Care from £1,928
    • RESPITE Self-Funded Residential Care from £1,898
    • RESPITE Self-Funded Residential Dementia Care from £1,988
    • RESPITE Self-Funded Nursing Care from £2,138

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Mercia Grange to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on-site


Mercia Grange Reviews (110)

Total of 110, showing 1-20
9.9

Mercia Grange has a Review Score of 9.9 (9.926) out of 10, based on 25 reviews in the last 2 years. Over all time Mercia Grange has 110 reviews.

Overall Experience

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Date Published

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Review from A B (Daughter of Resident) published on 20 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 99-year-old father moved into Mercia Grange 3 months ago and we've been very pleased. The care is very professional and personal, and we know that he is safe and being well looked after. The home is light and airy, very clean and tidy and feels more like a hotel than a care home - a feeling helped
by the lovely meals and the amazing coffee and cakes provided in the coffee lounge. There are lots of activities available with plenty of variety and Dad chooses to go to something almost every morning and afternoon. He is very happy and content, and everyone who sees him, or sees a photo of him, says how well he looks. We really feel that we couldn't have chosen a better place for Dad to be looked after, and what makes it even more special is the team of staff. Everyone, without exception, is so happy, helpful and attentive to Dad and his needs, and their smiling faces brighten his day, and ours, whenever we visit. Thank you to everyone.

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Review from J B (Daughter of Resident) published on 18 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed as a family to try and get my parents in the same room. As one has dementia, it causes heartache and difficulties. The home bent over backwards to make the arrangement for this to happen.

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Review from Susan M (Respite Resident) published on 3 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a very long time in hospital, I arrived at Mercia Grange and immediately felt very well cared for. I cannot fault the staff (that includes all staff). Nothing was too much trouble. The food was brilliant and the surroundings are beautiful, I couldn't ask for a better place to recuperate.

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Review from Emma M (Daughter of Resident) published on 24 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I say except THANK YOU.
My mum came to Mercia Grange after a horrendous prolonged period in hospital. From the minute I spoke to a particular staff member I knew we were at the right place.
As soon as my mum moved in we noticed a huge difference in her, I am convinced Mercia Grange and the
incredible staff there are the reason she went from being bedridden to walking in just a month.
The care was outstanding and we as a family felt truly safe in the knowledge she was being incredibly well looked after.
The whole team welcomed us all with open arms and we would never be able to thank them enough.
It really is an amazing place.

Reply from Rachel Mackay, Reviews Team at Mercia Grange

Thank you very much for taking the time to leave us such positive feedback about your experience of Mercia Grange. We are very pleased to hear your praise for the team and all that we provided to support you and your mum during her stay. We will share your wonderful comments with the team. As part of Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks from all the team at Mercia Grange.


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Review from Julie M (Daughter of Resident) published on 11 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother was cared for in the nursing suite at Mercia Grange, Sutton Coldfield, for just 5 weeks following a lengthy stay in hospital. The care that she received was exemplary and both her and my family were treated with warmth and kindness even before her admission and that gave us the confidence
to know that it was the right move for her.
We met some truly lovely staff and nothing was too much trouble. Always a smile too, makes such a difference. We will be forever grateful for that.
The room that she had was lovely and the building is light, airy and welcoming. The activities are numerous for those able to partake and all of the staff are so friendly and welcoming. The food was delicious and well-presented. There is a lovely area where residents and visitors can enjoy company and drinks, a really nice idea.
I would definitely recommend this lovely establishment. Our thanks to all.
The family of the resident.

Reply from Rachel Mackay, Reviews Team at Mercia Grange

Thank you very much for taking the time to leave us such lovely feedback following your Mum's stay with us. We were delighted that you had a good experience from the first meeting and admission welcome, through to the care and support that your Mum received during her stay. We will share your wonderful comments with the team. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks from all the team at Mercia Grange.


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Review from A R (Next of Kin) published on 7 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

There is a great team spirit at Mercia Grange, the staff are highly committed and professional, and they very genuinely do everything that they can to help. The activity programme is impressive, in particular the inter-generational opportunities such as bringing in a Parent and Toddler Group, school
children to sing and the sports with a very popular chap who is superb at getting everyone to join in.

Reply from Rachel Mackay, Reviews Team at Mercia Grange

Thank you very much for taking the time to leave us such lovely feedback. We were delighted that you had a good experience from the first meeting and admission welcome, through to the activities, care and support. At Mercia Grange, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks from all the team at Mercia Grange.


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Review from Katherine L (Granddaughter of Resident) published on 5 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very worried about Nan at home before she moved into Mercia Grange, and now we do not need to worry. Nan is very well cared for, and she is always very well-presented when we come to visit! She's included in all the activities, and it's so nice to see all the photos.
The most valuable part
of this home is that all the staff know Nan by her name and know what she likes. She is not just a number in this home, she truly has become a part of the community.

Reply from Caprice Geisha, Reviews Team at Mercia Grange

Thank you very much for taking the time to leave us feedback about your experience. At Mercia Grange Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Matt S (Friend of Resident) published on 5 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful care home and lovely staff who go above and beyond for the residents. They plan a variety of activities and day trips and encourage residents to engage and which creates a real community feel.

Reply from Caprice Geisha, Reviews Team at Mercia Grange

Thank you very much for taking the time to leave us feedback about your experience. At Mercia Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from S L (Daughter-in-law of Resident) published on 5 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The facilities are great but more importantly, the friendly and helpful staff immediately made us feel that the home had our relative's best interests at heart. From moving in the staff made sure our relative felt welcome and at home, treating her with kindness and dignity. The staff are fantastic and
make the home outstanding. With Alzheimer's, it has inevitably taken time to settle but with such a caring and safe community (and great food and cakes) our relative has flourished and we soon realised this should be her forever home. The staff are like family they know and care about everyone and not only take care of physical needs but also provide lots of fun activities we soon started to see participation from chair yoga to knitting and painting, smiles for the children and animals that visit, and clapping for the entertainment too. The open door policy for any concerns is reassuring and as we cannot visit daily the staff keep us updated with photos and check in with us regularly.

Reply from Caprice Geisha, Reviews Team at Mercia Grange

Thank you very much for taking the time to leave us feedback about your experience. At Mercia Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Nick P (Son of Resident) published on 19 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mercia Grange is a wonderful home. My mother was very unhappy when she first moved there in December 2023 as she was an extremely independent person. The facilities and staff helped her to begin to settle in and enjoy a different life when sadly she passed away. I am grateful to everyone who made her
final days a better experience.

Reply from Caprice Geisha, Reviews Team at Mercia Grange

Hi Nick, thank you very much for taking the time to leave us feedback about your experience. At Mercia Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from C M (Friend of Resident) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend came to Mercia Grange on December 22nd. Her family were made extremely welcome, and every extra effort was made by all staff to make her feel at home in her new surroundings. Christmas Day saw the family together. Her nursing care was excellent at all times. She commented on how the food was
delicious, and the kitchen staff prepared omelettes for her. Her personal care was exemplary. Her laundry was beautifully presented. All of you made her stay here a very happy one. Thank you.

Reply from Caprice Geisha, Reviews Team at Mercia Grange

Hi, thank you very much for taking the time to leave us feedback about your experience. At Mercia Grange Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Carolyn D (Friend of Resident) published on 25 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always find Mercia Grange to be very lovely with a friendly atmosphere. All of the staff are very friendly and I really enjoy visiting my friend who is a resident at the home. Love it when the singers come to entertain and really enjoy getting up for a dance.

Reply from Martha Piper, Reviews Team at Mercia Grange

Hi Carolyn, thank you very much for taking the time to leave us feedback about your experience.
At Mercia Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team


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Review from Emma Y (Daughter of Resident) published on 3 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad spent the last few weeks of his life at Mercia Grange. I was always greatly impressed with everything. The building, corridors, rooms and eating areas were always immaculate. The staff were always so kind, patient and helpful. Although I visited almost every day I was still updated by phone on
a regular basis when there was the slightest change in my Dad's condition. He was clearly expertly monitored. The staff were extremely knowledgeable and I was relaxed knowing he was receiving the best possible care 24/7. When my Dad passed away with myself by his side I was particularly grateful to the staff on the Nursing Floor. Their help, condolences plus the dignity and respect they showed for Dad really touched my heart. Little things make a big difference - I was especially touched by the rose that was placed on his body, it was such a beautiful gesture and went with him to be cremated. I received a beautiful sympathy card as well. I cannot thank Mercia enough.

Reply from Caprice Geisha, Reviews Team at Mercia Grange

Hi Emma, thank you very much for taking the time to leave us feedback about your experience you had at Mercia Grange even if it was for a small amount of time.
At Mercia Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us was a positive one.
The Mercia Grange family is always here for you.


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Review from Clare D (Daughter of Resident) published on 21 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been made so very welcome by lovely staff who have been patient, gentle and reassuring at a time of transition that could have been a painful adjustment. She seems healthier and happier and is enjoying building friendships with other residents. We are so grateful for the kindness shown to Mum
and to us. Mercia Grange is a lovely place to visit, it already feels like home.

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Review from Joyce M (Resident) published on 9 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been at Mercia Grange nearly 12 months. I am very happy here and if I have any issues they are dealt with quickly.
I enjoy the activities, there is always a good selection of things to do. The carers are lovely and work very hard and always make sure you have what you need.

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Review from J B (Friend of Resident) published on 25 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a warm welcome when calling the home or visiting in person.
Kept up to date with any concerns or accidents that have happened.
Fantastic environment and 5 star care experienced. Staff are wonderful and they provide lots of encouragement, engagement and activities for everyone.

Reply from Reviews Team, Reviews Team at Mercia Grange

Hi J B thank you very much for taking the time to leave us feedback about your experience.


At Mercia Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you in the future.


Many thanks, the Care UK team.


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Review from Paula L (Daughter of Resident) published on 11 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t thank Mercia Grange enough for the excellent care and support they have provided for my Dad during the last few months of his life. It was a very difficult decision to place my Dad into full-time care, but he could not have been in better hands. During his final days, I stayed all day and night
by his bedside and witnessed firsthand the total dedication of each and every team member. From the domestic and kitchen staff to the carers, nurses, reception, admin and management team, each and every one of them was truly magnificent. I really felt that each resident was treated with kindness, empathy and respect. I too was very well supported, at my lowest times, there was always someone willing to listen and a shoulder to cry on. Thank you to the manager and her team for looking after my dad so well.

Reply from Martha Piper, Reviews Team at Mercia Grange

Hi Paula, thank you very much for taking the time to leave us feedback about your experience.
At Mercia Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks, the Care UK team


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Review from Mel B (Daughter-in-law of Resident) published on 10 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much to the Mercia Grange team, special thanks to management and the wider care team for the support, help and compassion following my mother-in-law's admission. We are so grateful that we have found such a wonderful care team who were able to identify and support her care needs so that
the transition to a nursing home happened extremely smoothly. We receive regular updates and feedback for which we are extremely grateful to see she is settling in well. Thank you everyone for all that you do !!

Reply from Martha Piper, Reviews Team at Mercia Grange

Hi Mel, thank you very much for taking the time to leave us feedback about your experience.
At Mercia Grange Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time and we look forward to hearing from you.
Many thanks, the Care UK team.


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Review from Derek B (Son of Resident) published on 10 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Many thanks to the wonderful and caring wider multidisciplinary team at Mercia Grange, following my mum becoming a resident there in the past couple of weeks. The communication, high standards of compassionate care and support has been amazing and has made the process a lot easier than we anticipated
it to be. Thank you for everything.

Reply from Martha Piper, Reviews Team at Mercia Grange

Hi Derek, thank you very much for taking the time to leave us feedback about your experience.
At Mercia Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks, the Care UK team


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Review from Kate B (Daughter of Resident) published on 5 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has now been a resident in Mercia Grange for ten months and we are all - family and friends - delighted with how settled and well cared for she is. Her room is spacious with a wonderful view to the garden and the staff are extremely kind and friendly - not only to the residents but also to
her visitors!
There is a very caring and homely atmosphere at Mercia Grange, which is important and reassuring to us. We are impressed with the range of activities and entertainments laid on for the residents and the enthusiasm which the staff show in always coming up with something new.

Reply from Martha Piper, Reviews Team at Mercia Grange

Hi Kate, thank you very much for taking the time to leave us feedback about your experience.
At Mercia Grange Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time and we look forward to hearing from you.
Many thanks, the Care UK team.


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Current Review Score: 9.9 (9.926)

Overview of Review Score

The Review Score of 9.9 (9.926) out of 10 for Mercia Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.926 for Mercia Grange is calculated as follows: ( (278 Excellents x 5) + (20 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 299 Ratings = 4.926

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mercia Grange is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (88)

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Meet the Team (1)

Michael

Michael McNelis

Job Title: Home Manager

Joined: 2024

I love being part of Care UK as they value people and have a total focus on delivering outstanding-quality care.


Mercia Grange is a stunning care home with a great team.


I joined Care UK after working as an interim manager at a not-for-profit organisation. I received a post-graduate degree in Business Management from Leeds University Business School and a Certificate in Management from Leicester University.


As a Home Manager, you must be totally focused on providing a quality living experience for the residents who we are entrusted to care for. You need to be positive and value the team that delivers care in the home, as well as ensuring any concerns of residents and their families are addressed immediately.


My favourite part of the day is being on the floor with residents and team members when they are enjoying their time together. It’s wonderful to have laughter and smiling faces in the home. The most important part of my role is ensuring all aspects of residents’ daily living experiences are centred around their wishes.


Outside of work, family is my number one priority. As I live in a livery yard, horses are a big part of my interests outside of work. I do the maintenance and leave the horse riding to my wife and daughters. I’m also an animal lover: we have dogs, a cat, five ducks and chickens.


Frequently Asked Questions about Mercia Grange

What types of Care is Mercia Grange registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Mercia Grange provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Mercia Grange have?

There are 67 Single Rooms.

What are the Facilities & Services at Mercia Grange?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Mercia Grange to the centre of Sutton Coldfield?

2.6 mile(s) as the crow flies, distance by road may be significantly further.