Mercia Grange

538 Lichfield Road, Four Oaks, Sutton Coldfield B74 4EH
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9.9 110 Reviews
  • Mercia Grange, Sutton Coldfield
Mercia Grange in Sutton Coldfield provides a full range of round-the-clock care for older people. The dedicated team offers residential, nursing and dementia care on a short-term or permanent basis.

Residents can enjoy a superb lifestyle thanks to the in-house café, hair salon and cinema room. Outside there are beautiful landscaped gardens to explore or relax in. The lifestyle team plans activities tailored to residents’ interests and hobbies, as well as regular outings and events.

With a focus on personalised care, the team at Mercia Grange work with each resident and their family to get to know everything they can about their life, needs, likes and dislikes. Then they design care and activity plans tailored to their unique needs and preferences.

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Care Provided by Mercia Grange

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 67 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Michael McNelis (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (67)
    • Single Rooms with ensuite Wet Room (67)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Mercia Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,688
    • Self-Funded Residential Dementia Care from £1,778
    • Self-Funded Nursing Care from £1,928
    • RESPITE Self-Funded Residential Care from £1,898
    • RESPITE Self-Funded Residential Dementia Care from £1,988
    • RESPITE Self-Funded Nursing Care from £2,138

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Mercia Grange to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on-site


Mercia Grange Reviews (110)

Total of 110, showing 21-40
9.9

Mercia Grange has a Review Score of 9.9 (9.926) out of 10, based on 25 reviews in the last 2 years. Over all time Mercia Grange has 110 reviews.

Overall Experience

  • 106
  • 4
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Date Published

110
4
9
25
85

Review from Alison C (Daughter of Resident) published on 5 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been delighted with the care my mother has received in Mercia Grange since last December. She is warm, well fed, comfortable & has made a number of new friends. She regularly takes part in many of the activities organised by the home. She particularly enjoys the visiting animals & musical
entertainment.
She is generally a much happier, healthier lady since she moved to Mercia Grange. I really appreciate all the care she receives there.

Reply from Martha Piper, Reviews Team at Mercia Grange

Hi Alison, thank you very much for taking the time to leave us feedback about your experience.
At Mercia Grange Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time and we look forward to hearing from you.
Many thanks, the Care UK team.


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Review from Sue S (Wife of Resident) published on 31 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't even begin to describe how professional, kind and supportive all the staff are. So many thanks to all involved in my husband's care.

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Review from Alison C (Daughter of Resident) published on 20 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found my mother's care in Mercia Grange for the past four months to be everything we hoped for. She is well cared for, safe, well fed and warm. She joins in and really enjoys all the activities which are very well organised. The staff are all extremely pleasant and friendly.

Reply from Martha Piper, Reviews Team at Mercia Grange

Hi Alison, thank you very much for taking the time to leave us feedback about your experience.
At Mercia Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many thanks, the Care UK team


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Review from Michelle M (Friend of Resident) published on 11 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend came to Mercia Grange in December. Since moving here she has improved in her health and is very happy. The activities are very well planned and very enjoyable. She loves being involved with them all. The care staff are fabulous, very kind.

Reply from Holly Cole, Reviews Team at Mercia Grange

Hi Michelle, thank you very much for taking the time to leave us feedback about your experience. At Mercia Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. We're so glad your friend is enjoying living with us at Mercia Grange, and thank you again for your kind words about our wonderful staff.
Many thanks the Care UK team


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Review from Annemarie D (Relative of Resident) published on 6 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since we have been coming here to visit our relative we have been treated really well and made to feel really welcome. All of the residents look well and looked after and seem really happy. The staff here are amazing and really friendly and happy whenever we visit. I have two young children and they
are always greeted with a smile and the staff go above and beyond, finding toys or welcoming them. It is always spotless and clean and the food looks amazing.

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Review from Chris W (Son of Resident) published on 21 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum recently passed away, spending the last two months of her life being cared for at Mercia Grange. The standard of care she received during this time was exceptional. She was made comfortable at all times, and the support given to the wider family was amazing.

Reply from Holly Cole, Reviews Team at Mercia Grange

Hi Chris, thank you very much for taking the time to leave us feedback about your experience.
At Mercia Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
We're glad that your mum's care was exceptional and that she enjoyed being with us at Mercia Grange.
Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team


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Review from Malcolm T (Husband of Resident) published on 14 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife suffered from Parkinson's Disease and Dementia and was placed in care at Mercia Grange Care Home, Sutton Coldfield, years ago. During her time there, all of the staff were most caring, kind, considerate and thoughtful to my family and I. One can write long-flowing reviews, but the truth is that
my family and I will be forever grateful for the care and compassion shown to my wife, and it will remain in our memory forever.

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Review from J D (Grandson of Resident) published on 9 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team have worked extremely hard to make sure grandad is settled and content at Mercia Grange. As a family, it gives us peace of mind that grandad is receiving such a high standard of care in a friendly and safe environment. Highly recommended.

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Review from R D (Granddaughter of Resident) published on 25 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Grandad moved into Mercia Grange in Jan 2021. Due to Covid restrictions, it was not possible to view care homes at the time, however, we were greatly reassured by reviews of Mercia Grange. The communication and support received from Mercia Grange, throughout the process instilled us with every confidence
we had made the right choice.
The team at Mercia ensured Grandad's move went smoothly. He was made to feel very welcome and part of the Mercia family from day one. It greatly put our minds at rest to know that Grandad was being well cared for.
Grandad is now very settled, and Mercia Grange has exceeded our expectations. The level of care is second to none and he has built up an excellent rapport with staff, who treat him with kindness, dignity and respect. As regular visitors to Grandad now, we are always impressed with the excellent facilities and extremely high standards of cleanliness and maintenance.
We would not hesitate to recommend Mercia Grange.

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Review from B D (Son-in-law of Resident) published on 24 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law is very happy and extremely well looked after.

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Review from David G (Son-in-law of Resident) published on 24 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

the care provided is exceptional. All the services are delivered extremely well, but critically with genuine care and kindness. My father-in-law is content and we are so happy that he is in the right place.

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Review from Victoria G (Daughter of Resident) published on 23 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mercia Grange is a fabulous care home. The emphasis is on 'home'. My father is settled and content and very well cared for. As a family, we are always made to feel part of everything at Mercia and visits are a joy! Couldn't be happier that this is dad's home!

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Review from Christopher W (Husband of Resident) published on 16 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The environment at Mercia Grange Care Home is akin to a very good hotel plus, of course, a dedicated focus on the health and well-being of residents. The staff are professional, caring and kind. Residents' rooms are spacious, very well equipped and regularly cleaned. All in all, Mercia Grange provides
an excellent experience for its residents.

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Review from J C (Son of Resident) published on 14 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an extremely friendly, helpful and supportive place.
Mum got to the point where she could no longer live alone.
It was a daunting experience and a big, sudden change to her life and lifestyle.
Mum has settled in well, the staff are great and she is being looked after well.
Such a relief
for her and her family.
I highly recommend this place.
Great care and lovely to visit.
Thanks.

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Review from Elizabeth M (Daughter of Resident) published on 29 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad recently passed away but spent his last few weeks on end-of-life care at Mercia Grange. He had been in the hospital, and we were arranging respite care for him when we received the sad news that he would require a different type of care.
The staff at Mercia couldn't have been more helpful and
accommodating. Considering all Dad's children live overseas, they made the process so simple for us.
Although Dad wasn't well enough to enjoy all the facilities there, he was truly happy in the closing weeks of his life. The kindness and care shown by all the staff were amazing and brought peace of mind to us all. They did their utmost to engage with him and treated him with dignity and respect to the very end.
I would have no hesitation in recommending Mercia Grange and wish we could've got Dad in there much earlier. Thank you to all the staff; you provide exceptional service.

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Review from J O (Son of Resident) published on 31 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The customer relations manager and her colleagues organised care for my mum very quickly and efficiently, yet with many personal touches for her and her family - an initial enquiry on a Monday lunchtime led to moving into a lovely room on the Thursday. The care and support that she received was excellent
and the peace of mind this bought to the family was priceless. The division into different floors works well with each being a small community. The variety and quality of the food - including freshly baked goodies each day for the cafe was also appreciated by both my mum and her family.

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Review from Jane W (Daughter of Resident) published on 11 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom has recently passed away, but spent the last 2 years of her life at Mercia Grange. She couldn’t have been happier.
Mom had many needs, but nothing was ever too much trouble for her carers. She was never made to feel anything but valued, and her care was second to none. All of the carers were
like old friends, sharing a joke or a chat at every opportunity.
There was always an activity happening to join in with, or just to watch if that was all Mom felt that she wanted to do.
Mom loved the visits from guests, including singers, school children, ponies and dogs to mention a few, and also the special occasion days like ABBA tributes and “wartime singalongs”, along with Easter games in the garden that we as a family, were able to share with Mom.
No one wants to go into a care home, and it’s important that the choice is right. If Mom and I had to chose again, the choice would be the same.
I would like to thank everyone for making my mom's latter years happy, and allowing me peace of mind.

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Review from E F (Respite Resident) published on 14 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As I live alone, I decided to book a fortnight respite care to recover from a serious operation. I received a warm welcome with as much or as little assistance as I needed during my stay. I felt the care team were genuinely concerned for my recovery and readiness to return home. With another operation
on the card I shall be back afterwards for more TLC.

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Review from P H (Son of Resident) published on 9 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are a couple of months into our experience with Mercia Grange who are caring for my father, who sadly has Dementia. We are very pleased to say that Mercia Grange has met our expectations, it is clear that the residents are treated with the highest levels of care, dignity and respect. Probably most
reassuring of all is the kindness shown, it is evident that they all work very hard to establish a trustful relationship with the resident and the family. All of the staff at Mercia Grange that we have met, right from the reception, housekeeping, catering and the management deserve a mention. The overall standards of the home are very high and you can see this is something that they pride themselves on.

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Review from Sheila A (Daughter of Resident) published on 27 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Choosing a care home is the most difficult decision made on behalf of a loved one. However I knew Mercia Grange was the one for Mum as soon as I stepped through the doors. Wow! I thought the atmosphere felt amazing. Mum is settling in slowly but surely thanks to the amazing team of carers around her.
The encouragement, empathy but most of all the friendly attitude they show is outstanding. Always something going on every day to keep the residents active as best as possible. I feel at home when I visit, nothing is too much trouble. I know I have made the right choice and feel I can be at peace knowing Mum is safe and well cared for.

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Current Review Score: 9.9 (9.926)

Overview of Review Score

The Review Score of 9.9 (9.926) out of 10 for Mercia Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.926 for Mercia Grange is calculated as follows: ( (278 Excellents x 5) + (20 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 299 Ratings = 4.926

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mercia Grange is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (88)

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Meet the Team (1)

Michael

Michael McNelis

Job Title: Home Manager

Joined: 2024

I love being part of Care UK as they value people and have a total focus on delivering outstanding-quality care.


Mercia Grange is a stunning care home with a great team.


I joined Care UK after working as an interim manager at a not-for-profit organisation. I received a post-graduate degree in Business Management from Leeds University Business School and a Certificate in Management from Leicester University.


As a Home Manager, you must be totally focused on providing a quality living experience for the residents who we are entrusted to care for. You need to be positive and value the team that delivers care in the home, as well as ensuring any concerns of residents and their families are addressed immediately.


My favourite part of the day is being on the floor with residents and team members when they are enjoying their time together. It’s wonderful to have laughter and smiling faces in the home. The most important part of my role is ensuring all aspects of residents’ daily living experiences are centred around their wishes.


Outside of work, family is my number one priority. As I live in a livery yard, horses are a big part of my interests outside of work. I do the maintenance and leave the horse riding to my wife and daughters. I’m also an animal lover: we have dogs, a cat, five ducks and chickens.