Mercia Grange

538 Lichfield Road, Four Oaks, Sutton Coldfield B74 4EH
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9.9 110 Reviews
  • Mercia Grange, Sutton Coldfield
Mercia Grange in Sutton Coldfield provides a full range of round-the-clock care for older people. The dedicated team offers residential, nursing and dementia care on a short-term or permanent basis.

Residents can enjoy a superb lifestyle thanks to the in-house café, hair salon and cinema room. Outside there are beautiful landscaped gardens to explore or relax in. The lifestyle team plans activities tailored to residents’ interests and hobbies, as well as regular outings and events.

With a focus on personalised care, the team at Mercia Grange work with each resident and their family to get to know everything they can about their life, needs, likes and dislikes. Then they design care and activity plans tailored to their unique needs and preferences.

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Care Provided by Mercia Grange

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 67 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Michael McNelis (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (67)
    • Single Rooms with ensuite Wet Room (67)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Mercia Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,688
    • Self-Funded Residential Dementia Care from £1,778
    • Self-Funded Nursing Care from £1,928
    • RESPITE Self-Funded Residential Care from £1,898
    • RESPITE Self-Funded Residential Dementia Care from £1,988
    • RESPITE Self-Funded Nursing Care from £2,138

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Mercia Grange to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on-site


Mercia Grange Reviews (110)

Total of 110, showing 41-60
9.9

Mercia Grange has a Review Score of 9.9 (9.926) out of 10, based on 25 reviews in the last 2 years. Over all time Mercia Grange has 110 reviews.

Overall Experience

  • 106
  • 4
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Date Published

110
4
9
25
85

Review from R T (Son of Resident) published on 23 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very pleased with how Mum got on during a two week respite stay at Mercia Grange. She was well looked after and enjoyed mixing with other residents and getting involved in some of the activities. Many thanks to all involved.

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Review from Karen E (Daughter of Resident) published on 28 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Needing end of life care for our mother, with no space at local hospices we started to seek out nursing homes, only prepared to consider those with 'outstanding' status as defined by the QCC. Mercia Grange is one of only around 3 in our area to achieve this.


The customer relations manager was helpful

and understanding. The home is immaculate and beautifully designed. Excuse me speaking frankly, it doesn't stink like so many nursing homes do. My mother was attended to promptly when she used her buzzer. The carers and nursing staff also continually checked in on her. Every detail of internal decor and functionality is considered. The designers of this building have gone to great trouble to disguise institutional functionality. All this means that Mercia Grange feels more like a charming hotel.


My mother very, unfortunately, took a turn for the worst and had to be readmitted to hospital. We had paid our fee and signed our contract agreement. To my astonishment these lovely people refunded us. They did not have to do this.


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Review from Janet K (Niece of Resident) published on 10 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my sisters and I found ourselves in a position whereby we needed to find a care home for our aunt, we found that online reviews contributed massively to our thought processes. It is for that reason that I feel it so important to share our wonderful experience of Mercia Grange.
From the moment
that we saw this outstanding care facility, we knew that this was our number one choice and that our aunt would be very happy here. We found the building itself to be of the highest standard - with clean, spacious rooms and communal areas that were very inviting. Upon arrival, we were made to feel incredibly welcome by the caring and friendly staff. In particular, we must mention the customer relations manager, who went above and beyond to make the moving process as seamless as possible. She made all necessary arrangements extremely quickly and was wonderfully supportive throughout what can be a difficult time for families. We cannot thank her enough.

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Review from Gareth H (Friend of Resident) published on 15 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 94-year-old friend, who has no family, recently contacted covid and ended up in hospital. When she was deemed medically fit she was unable to look after herself and decided to spend 28 days of respite care in Mercia Grange.
Before the 28 days were up she decided that the care and facilities were
what she needed on an ongoing basis. She has made Mercia Grange her home and is happier now than at any time in the last ten years.


Although the facilities are excellent at Mercia Grange the staff are too and it is they who turn excellent premises into an excellent home.


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Review from Jane K (Niece of Resident) published on 12 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I had spent most of the summer months looking at various homes for our aunt. We found the whole experience quite distressing until we visited Mercia Grange. From our very first visit, we were welcomed by every member of staff we met with a friendly smile and attitude towards everyone.
We were so impressed. We felt that every question was answered with a high standard of knowledge and expertise and there was not a silly question. The home itself provides everything to a very high standard indeed, something that was lacking in other places that we visited. Initially, we placed our aunt in their care for two weeks respite, she is now a full resident. The day that we took her to the home we could not have asked for more, we were obviously upset at leaving her, but the staff made our task easy and without distress to our aunt. We cannot praise the staff enough, we can call any time, day or night, and speak to the staff on my aunt's wing, they are amazing.

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Review from Susan S (Resident) published on 12 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I were very upset at the thought of our relative going into a home. But circumstances meant she could no longer live on her own. We visited many homes and we realised that Covid restrictions were in place. However, this was the only home that welcomed our enquiry.
On a tour around the
home (Covid safe) every member of staff we encountered said hello. This did not happen in all but one of the others we visited.
Another bonus is that you can contact the home at any time. This is helpful when you yourselves are working. Someone has always answered the telephone. Any appointments to sort paperwork have been at our convenience. The customer service manager tries to make the process run smoothly.
All the staff are well trained in Dementia care something we felt was essential.
Our relative has settled very quickly. She is brighter when we visit and holding a conversation that she couldn't do before. It is not all plain sailing but we can not thank the staff enough.

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Review from Joseph O (Husband of Resident) published on 18 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was distraught when I realised I could no longer care for my wife at home and needed to find residential care for her. Personal recommendations led me to Mercia Grange where I found the staff as concerned for me as for my wife. I was particularly impressed by the warmth of the welcome of all the staff
and the relaxed but safe and efficient atmosphere. The facilities are excellent and the standards of cleanliness and maintenance extremely high. Since her admission my wife has enjoyed the best imaginable care and attention and I am made to feel both welcome and cared for. The staff are prepared to go beyond the limits that can be expected of them in their care giving and their compassion. Over the two months of her stay to date I have found nothing at fault or to give any cause for concern and friends that have visited her all say the same.

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Review from R W (Daughter of Resident) published on 19 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents have resided at Marcia Grange, now sadly deceased. My father was on the nursing floor and my mother was on the dementia floor then nursing. The care and compassion during the 2 and a half years has been wonderful. The care and devotion to the residents is heartwarming and the kindness
and understanding to me, as a family member, is truly priceless. All the staff are so genuine and the nursing care, faultless.

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Review from Amanda H (Daughter of Resident) published on 6 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although it is difficult to give a broad and balanced review under the current restrictions, I have been impressed with the way my mum has been welcomed into the home under traumatic circumstances, when we had to find a new home very suddenly. I can't praise the customer relations manager highly enough.
She has been amazing, getting things sorted very quickly and checking that everything was okay, making us all feel valued. I feel able to telephone at any time and am met with a cheerful response. Which is very important while we are only able to visit for very short times. The carers listen, taking on board and responding to whatever is said either by Mum or me. The reception staff are also helpful and welcoming. Since moving to Mercia Grange, my Mum has started to eat and enjoy her food again and seems particularly impressed by the puddings! So thank you Chef!

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Review from Jilly C (Friend of Resident) published on 4 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Covid has been an absolute nightmare for any care home but from the day I first visited Mercia Grange back in April I felt a warmth and feel good factor immediately and this hasn't changed. Everyone from the nurses to the admin team take a positive interest in every resident and you can talk to anyone
and they will know how they are getting on. The staff prepare the residents to welcome their visitors so that they look nice. It's difficult enough visiting in these times but to see that someone has made the effort to shave and put nice clothes on is a lovely surprise and quite touching given people's circumstances. I touched the hand of my friend and instantly knew that he had been moisturised and it felt so lovely and this must feel good too for him, especially being bedbound. He had a smile on his face and the visiting time just flies by. I can't believe the difference in him in the month that he has been there and I leave him knowing that he is well fed and in safe hands.

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Review from Jan Y (Respite Resident) published on 10 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very warm and welcoming care home with excellent facilities. Staff are friendly and very helpful in dealing with any concerns regarding Mom’s health and well-being in a caring and professional way. We have extended the respite care and wouldn’t hesitate in making this more permanent if required.

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Review from Jane C (Daughter of Resident) published on 6 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has only been at Mercia Grange a short while but has received some excellent care so far. The carers are very attentive to him and he seems settled in his room which is clean and homely. I think we made a good decision when we chose Mercia Grange.

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Review from Anne G (Daughter of Resident) published on 9 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my mother and father spent a period of time at Mercia Grange in respite care due to a deterioration in my mum's general health and following a nasty gastric virus. They came away from Mercia fighting fit again and were able to return to their own home to carry on with their day to day lives supported
by me. This was a huge relief period of time for me and I cannot thank the staff at Mercia enough for making their time there so special despite the first week being spent in isolation due to COVID regulations.

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Review from S B (Daughter of Resident) published on 20 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother settled in extremely well from hospital. The staff are exceptionally friendly and helpful.

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Review from Robert T (Son of Resident) published on 11 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first contact, I found that Mercia Grange was extremely professional and helpful. They explained about the covid protocols and what services and care they would offer my Dad.
When he entered, he was missing the reclining chair he had at home. The staff immediately located and placed a recliner
in his room to make him more comfortable.
Even after his discharge, one lady made several calls to me to check how he was doing. This was much appreciated by me, and not something I expected or they were obliged to do.

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Review from G P (Son-in-law of Resident) published on 15 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a very friendly and clean home. The staff is fantastic. Very kind to residents and family. The cleanliness is excellent. The food is very good too. The activities provided are so varied and lots of fun for those that attend. I feel very confident that my Father in Law is getting the best care
and is treated as a real person and with respect. Myself and my wife want to say a very big thank you to all of the staff in every department. You are all doing a fabulous job.

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Review from L J (Niece of Resident) published on 17 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The quality of care is exceptional at Mercia. I cannot praise the staff highly enough from the cleaners, carers, office staff and management. I know my aunt is not always an easy person to deal with, but the staff soon have her laughing again and joining in with activities. Mercia does not only care
for my aunt; they offer a great deal of help and advice to the family. Staff always treat my aunt with affection and dignity.

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Review from J J (Friend of Resident) published on 13 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff very friendly and helpful.
My friend seemed happy and well cared for.

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Review from K J (Niece of Resident) published on 12 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All my family love Mercia Grange and feel very happy about the care my aunt gets. We have no concerns regarding Mercia Grange, but we have to say that the carers as so special that our expectations were and are more than fulfiled.

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Review from S P (Daughter of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a beautiful, clean and happy home. I am extremely happy with the wonderful care provided by a lovely team of staff. It's a real home from home environment and nothing is too much trouble. All the carers, nurses, activitiy staff, office staff, cooks, laundry, cleaning, maintenance staff are all
golden and I very much appreciate each and every one of them. Thank you to all of you.

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Current Review Score: 9.9 (9.926)

Overview of Review Score

The Review Score of 9.9 (9.926) out of 10 for Mercia Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.926 for Mercia Grange is calculated as follows: ( (278 Excellents x 5) + (20 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 299 Ratings = 4.926

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mercia Grange is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (88)

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Meet the Team (1)

Michael

Michael McNelis

Job Title: Home Manager

Joined: 2024

I love being part of Care UK as they value people and have a total focus on delivering outstanding-quality care.


Mercia Grange is a stunning care home with a great team.


I joined Care UK after working as an interim manager at a not-for-profit organisation. I received a post-graduate degree in Business Management from Leeds University Business School and a Certificate in Management from Leicester University.


As a Home Manager, you must be totally focused on providing a quality living experience for the residents who we are entrusted to care for. You need to be positive and value the team that delivers care in the home, as well as ensuring any concerns of residents and their families are addressed immediately.


My favourite part of the day is being on the floor with residents and team members when they are enjoying their time together. It’s wonderful to have laughter and smiling faces in the home. The most important part of my role is ensuring all aspects of residents’ daily living experiences are centred around their wishes.


Outside of work, family is my number one priority. As I live in a livery yard, horses are a big part of my interests outside of work. I do the maintenance and leave the horse riding to my wife and daughters. I’m also an animal lover: we have dogs, a cat, five ducks and chickens.