Mercia Grange

538 Lichfield Road, Four Oaks, Sutton Coldfield B74 4EH
Submit a Review
9.9 110 Reviews
  • Mercia Grange, Sutton Coldfield
Mercia Grange in Sutton Coldfield provides a full range of round-the-clock care for older people. The dedicated team offers residential, nursing and dementia care on a short-term or permanent basis.

Residents can enjoy a superb lifestyle thanks to the in-house café, hair salon and cinema room. Outside there are beautiful landscaped gardens to explore or relax in. The lifestyle team plans activities tailored to residents’ interests and hobbies, as well as regular outings and events.

With a focus on personalised care, the team at Mercia Grange work with each resident and their family to get to know everything they can about their life, needs, likes and dislikes. Then they design care and activity plans tailored to their unique needs and preferences.

Show Mercia Grange on the Map

Care Provided by Mercia Grange

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 67 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Michael McNelis (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (67)
    • Single Rooms with ensuite Wet Room (67)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Mercia Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,688
    • Self-Funded Residential Dementia Care from £1,778
    • Self-Funded Nursing Care from £1,928
    • RESPITE Self-Funded Residential Care from £1,898
    • RESPITE Self-Funded Residential Dementia Care from £1,988
    • RESPITE Self-Funded Nursing Care from £2,138

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Mercia Grange to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on-site


Mercia Grange Reviews (110)

Total of 110, showing 61-80
9.9

Mercia Grange has a Review Score of 9.9 (9.926) out of 10, based on 25 reviews in the last 2 years. Over all time Mercia Grange has 110 reviews.

Overall Experience

  • 106
  • 4
  • 0
  • 0
  • 0

Date Published

110
4
9
25
85

Review from Perry S (Relative of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have met many care workers over the last few years, but none have been as caring and helpful as the staff here at Mercia Grange. My wife's stepfather is content, happy and safe and at 99 that's not bad! He is always smiling and happy to meet us. He looks smart and clean and well-fed but happy is the
most important and he is!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from W S (Daughter of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative was one of the first residents, having had a bad experience at another home. He is extremely happy and content and will be 99 on March 2nd this year. The staff all go out of their way to help both residents and family members.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jayne N (Daughter of Resident) published on 27 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Mercia Grange enough. It was the hardest decision to move Mum into a home, but all of the staff made it so much easier. Right from the beginning when I looked around, and then the day we moved, Mum in.
The staff are all wonderful and are lovely to Mum and visitors. Nothing is too
much trouble, and you can see they care and are happy.
Mum is settling in now and is happy. The design and layout of the room and suite she is in helps massively. It's a massive peace of mind knowing she is safe and being well looked after and I can enjoy being a daughter again when I visit mum.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Chris A (Friend of Resident) published on 15 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my first visit to Mercia Grange. This year I have visited a cousin in two other care homes in Lincolnshire and North Yorkshire and all three were of a similarly high standard. What impressed me most was the acknowledgement by all staff of the resident's husband and ourselves as visitors and
secondly, the acknowledgement, care and friendliness to the resident by all staff. The tea, coffee and drinks facility was superior to the other two homes that I visited.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sarah M (Daughter of Resident) published on 28 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Deborah M (Daughter of Resident) published on 7 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I never knew such peace of mind could exist when looking for a nursing home for my dad. His care has been exemplary, from the moment he arrived the staff couldn’t do enough to make him and us, his family feel at home. Since arriving a couple of months ago he has thrived and his health and well-being
have improved beyond all expectations. I cannot praise the staff enough, nothing is too much trouble and the second my dad asks for something it is there. Staff knock his door before entering his room and he is treated with such dignity and respect. The facilities are amazing, the place is more like a 5-star hotel than a care home. If you are looking for a fabulous residential/care/nursing home look no further as you will not find better.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J S (Respite Resident) published on 1 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I appreciated your help.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Russell B (Son of Resident) published on 1 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t praise Mercia Grange highly enough. The change in my father since taking up residence some months ago has been marked. The warm, attentive and extremely professional staff at Mercia have provided him with an environment where he feels safe, valued and able to be himself and for this we are eternally
grateful.
As a son or daughter choosing your parents care or residential home is one of your greatest responsibilities. Trust me when I say that Mercia makes this decision a very easy one to make indeed; a decision that we have not regretted in any way at all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Maurice D (Friend of Resident) published on 1 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, quick impressions I found the home very welcoming with a friendly atmosphere. The staff were helpful and accommodating.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from V J (Wife of Resident) published on 25 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is in the nursing unit and is treated with such a high standard of care. It makes his life much more comfortable. All our family and friends who visit are much impressed with the facilities, but it is his care that is most appreciated.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D M (Son of Resident) published on 25 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great place. The staff can't do enough for my mother and their care is second to none. It is just like a five-star hotel. I myself would not have a problem moving in! What a brilliant place, thank you all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T W (Grandson of Resident) published on 25 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are usually friendly and the facilities are clean. Grandma seems to be pleased with the activities provided and the day trips. It's a shame that the residents can only eat in dining rooms on the same floor as their room but I understand that there must be policies in place that do not allow
this. The coffee shop downstairs is a pleasant place to meet up with Grandma.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L R (Daughter of Resident) published on 25 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is looked after very well by the carers on the Wilson floor. She is safe, well dressed, clean and is eating well. Two particular members of staff are good at coming to look after Mum when I leave. I really enjoy volunteering every Wednesday.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sarah B (Daughter of Resident) published on 25 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mercia Grange is very impressive in so many ways. Welcome surroundings with very caring and professional carers and most obliging reception staff and management.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tomas J (Son of Resident) published on 25 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one, Mum has been treated with genuine care and concern. It has taken a while, but she is now settled and comfortable at Mercia Grange. During this period, the staff have shown tremendous patience and perseverance, ensuring she feels welcome and participated in the many activities. I can't
imagine her getting the same level of care and attention anywhere else. And the cakes are fantastic.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gail S (Daughter of Resident) published on 25 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has the best care possible. All staff are always friendly and have a smile on their face. Even though there are excellent activities, Mum will not join in many despite friendly encouragement.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pauline G (Daughter of Resident) published on 23 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mercia Grange provides excellent care for my increasingly frail mother. They provide peace of mind for our family knowing that she has 24/7 care and help. But care of her physical needs plays only a part as her brain and general optimism are enhanced by the fantastic outings and activities on offer
at the home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B L (Friend of Resident) published on 23 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming and friendly - the staff are extremely kind.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S W (Friend of Resident) published on 16 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A close friend of mine who did not have any family was in need of end of life care. Mercia Grange was very supportive in helping us to move him into the home and giving our friend all the quality care and support he needed. Although it was a short amount of time he was in Mercia Grange, the care was
outstanding and the environment helped to lift all out sprits at this very difficult time.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jennifer B (Friend of Resident) published on 10 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for making my friend's last week his most caring and comfortable for a long, long time. I can't say much as he wasn't active or eating, but thanks again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.926)

Overview of Review Score

The Review Score of 9.9 (9.926) out of 10 for Mercia Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.926 for Mercia Grange is calculated as follows: ( (278 Excellents x 5) + (20 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 299 Ratings = 4.926

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mercia Grange is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (88)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Michael

Michael McNelis

Job Title: Home Manager

Joined: 2024

I love being part of Care UK as they value people and have a total focus on delivering outstanding-quality care.


Mercia Grange is a stunning care home with a great team.


I joined Care UK after working as an interim manager at a not-for-profit organisation. I received a post-graduate degree in Business Management from Leeds University Business School and a Certificate in Management from Leicester University.


As a Home Manager, you must be totally focused on providing a quality living experience for the residents who we are entrusted to care for. You need to be positive and value the team that delivers care in the home, as well as ensuring any concerns of residents and their families are addressed immediately.


My favourite part of the day is being on the floor with residents and team members when they are enjoying their time together. It’s wonderful to have laughter and smiling faces in the home. The most important part of my role is ensuring all aspects of residents’ daily living experiences are centred around their wishes.


Outside of work, family is my number one priority. As I live in a livery yard, horses are a big part of my interests outside of work. I do the maintenance and leave the horse riding to my wife and daughters. I’m also an animal lover: we have dogs, a cat, five ducks and chickens.