Mercia Grange

538 Lichfield Road, Four Oaks, Sutton Coldfield B74 4EH
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9.9 110 Reviews
  • Mercia Grange, Sutton Coldfield
Mercia Grange in Sutton Coldfield provides a full range of round-the-clock care for older people. The dedicated team offers residential, nursing and dementia care on a short-term or permanent basis.

Residents can enjoy a superb lifestyle thanks to the in-house café, hair salon and cinema room. Outside there are beautiful landscaped gardens to explore or relax in. The lifestyle team plans activities tailored to residents’ interests and hobbies, as well as regular outings and events.

With a focus on personalised care, the team at Mercia Grange work with each resident and their family to get to know everything they can about their life, needs, likes and dislikes. Then they design care and activity plans tailored to their unique needs and preferences.

Care Provided by Mercia Grange

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 67 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Michael McNelis (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (67)
    • Single Rooms with ensuite Wet Room (67)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Mercia Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,688
    • Self-Funded Residential Dementia Care from £1,778
    • Self-Funded Nursing Care from £1,928
    • RESPITE Self-Funded Residential Care from £1,898
    • RESPITE Self-Funded Residential Dementia Care from £1,988
    • RESPITE Self-Funded Nursing Care from £2,138
  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.


  • (these prices are only a guideline, please contact Mercia Grange to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking
  • Parking on-site


Total of 110, showing 101-110
9.9

Mercia Grange has a Review Score of 9.9 (9.926) out of 10, based on 25 reviews in the last 2 years. Over all time Mercia Grange has 110 reviews.

Overall Experience

  • 106
  • 4
  • 0
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Date Published

110
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9
25
85
Overall Experience  Overall Experience 5.0 out of 5

We needed urgent care for Mum following a period in hospital and Mercia Grange had newly opened. We were told about the home by our district nurse and I visited the same day (a Friday). By Monday evening Mum was resident and comfortable. So comfortable and cared for that she decided to stay! I can now
look forward to visiting her again; feels like I have got my mum back!

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Overall Experience  Overall Experience 5.0 out of 5

I have never felt more welcomed and looked after on walking through doors, care/admin staff are fantastic - always ready to help in a professional kind way. The process of the home itself is very straightforward and every little detail is exchanged. My friend is looked after to no end and every member
of staff makes them feel at home as best they can. The activities are also great for the residents and the facilities, in general, are of such a wonderful standard.

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Overall Experience  Overall Experience 4.0 out of 5

I am really pleased my father-in-law went to stay in Mercia Grange.


He is really happy with the care and attention he receives. The staff are always cheerful and more than willing to help.


His new home has a good feeling about it the minute you enter the front door.


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Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the all round service from Mercia Grange. The home is newly opened but the care our friend has received has been excellent . Nothing is too much trouble. We are more like family to our friend and the communication we receive from the staff is very encouraging.

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Overall Experience  Overall Experience 5.0 out of 5

The entrance staff were all simply wonderful. The customer relations manager deserves a special mention. She was very professional and had a most caring attitude. She was simply the very best.

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Overall Experience  Overall Experience 5.0 out of 5

I think my scoring of the boxes below expresses my opinion of this care home - far better than I expected. Everyone always very pleasant. The design of the building and quality is excellent.

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Overall Experience  Overall Experience 5.0 out of 5

My Father in Law was the first resident at Mercia Grange. In fact, they opened a few days earlier to accommodate him when he was released early from hospital. Since then they have cared for him brilliantly and he has settled in very well. The staff are all, without exception, both caring and professional.
When the family visit they make us all feel very welcome and they address any worries we have immediately. I couldn't be more pleased and am so grateful that the staff are looking after Dad so well.

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Overall Experience  Overall Experience 5.0 out of 5

The care my father is receiving is second to none - truly excellent. The kindness, good humour and professionalism is obvious in the way he has improved in his general wellbeing. Add to that surroundings and his room - all that could be wished for. A great comfort and reassurance to his family.

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Overall Experience  Overall Experience 5.0 out of 5

My father was the first resident to be admitted to Mercia Grange care home. The staff and facilities are wonderful and has given me and the rest of the family peace of mind that my father is in expert caring hands.
The family has nothing but praise and complete faith in the way my father is being treated.
We are very impressed by the way he is being looked after.
Mercia Grange is an excellent facility. Well done to the management and staff at Mercia Grange.

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Overall Experience  Overall Experience 5.0 out of 5

My husband was all smiles when I picked him up and said that he would be more than happy to come and stay again. Can't say enough thanks to the staff that looked after him so well.
Thank you again :)

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Current Review Score: 9.9 (9.926)

Overview of Review Score

The Review Score of 9.9 (9.926) out of 10 for Mercia Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.926 for Mercia Grange is calculated as follows: ( (278 Excellents x 5) + (20 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 299 Ratings = 4.926

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mercia Grange is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Dec 2023

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (88)

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Meet the Team (1)

Michael

Michael McNelis

Job Title: Home Manager

Joined: 2024

I love being part of Care UK as they value people and have a total focus on delivering outstanding-quality care.


Mercia Grange is a stunning care home with a great team.


I joined Care UK after working as an interim manager at a not-for-profit organisation. I received a post-graduate degree in Business Management from Leeds University Business School and a Certificate in Management from Leicester University.


As a Home Manager, you must be totally focused on providing a quality living experience for the residents who we are entrusted to care for. You need to be positive and value the team that delivers care in the home, as well as ensuring any concerns of residents and their families are addressed immediately.


My favourite part of the day is being on the floor with residents and team members when they are enjoying their time together. It’s wonderful to have laughter and smiling faces in the home. The most important part of my role is ensuring all aspects of residents’ daily living experiences are centred around their wishes.


Outside of work, family is my number one priority. As I live in a livery yard, horses are a big part of my interests outside of work. I do the maintenance and leave the horse riding to my wife and daughters. I’m also an animal lover: we have dogs, a cat, five ducks and chickens.