Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.
The home includes dedicated parking spaces.
Chelmunds Court has a Review Score of 9.8 (9.769) out of 10, based on 22 reviews in the last 2 years. Over all time Chelmunds Court has 91 reviews.
Review from Debra S (Granddaughter of Resident) published on 4 July 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Geraldine Alfonso, Home Manager at Chelmunds Court
Hi Debra,
Thank you for your very touching words and kind review. It was a pleasure caring for your grandmother and supporting your family. I will be sure to share your comments with the rest of the team.
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Review from N H (Son of Resident) published on 26 April 2023
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4.0 out of 5
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Review from Lynn T (Daughter of Resident) published on 10 February 2023
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Overall Experience
5.0 out of 5
Reply from Geraldine Alfonso, Home Manager at Chelmunds Court
Hi Lynn,
Thank you so much for your kind words about our care home. It has been a pleasure caring for your mother. We're glad that we are meeting your expectations.
Kind regards,
Geraldine.
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Review from Robin P (Son of Resident) published on 6 December 2022
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5.0 out of 5
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Review from Ann N (Wife of Resident) published on 5 December 2022
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4.0 out of 5
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Review from Sandra T (Daughter of Resident) published on 1 December 2022
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4.0 out of 5
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Review from S P (Daughter of Resident) published on 1 December 2022
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4.0 out of 5
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Review from Glenys N (Daughter of Resident) published on 1 December 2022
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5.0 out of 5
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Review from Brian H (Son of Resident) published on 1 December 2022
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5.0 out of 5
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Review from P J (Sister of Resident) published on 2 September 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Geraldine Alfonso, Home Manager at Chelmunds Court
Hello, we are so thankful to hear how satisfied you are with your sister's care. Our team always strives to provide the best possible care and we appreciate your thoughtful feedback. Have a great day!
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Review from Angela W (Daughter of Resident) published on 2 August 2022
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5.0 out of 5
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Review from Ian T (Cousin of Resident) published on 24 April 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Geraldine Alfonso, Home Manager at Chelmunds Court
Hello Ian, we really appreciate how satisfied you are with your review. Our team are so grateful for your thoughtful feedback on the care and safety they provide.
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Review from Samantha M (Daughter of Resident) published on 24 April 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Geraldine Alfonso, Home Manager at Chelmunds Court
Hello Samantha, we are so thankful to hear how satisfied you and your mother are with her care. Our team always strives to provide the best possible care, and we appreciate your thoughtful feedback.
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Review from K P (Son of Resident) published on 24 April 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Geraldine Alfonso, Home Manager at Chelmunds Court
Hello, we are happy to read you send your full approval to Chelmunds. Our team always provides the best possible care to our residents, and we are grateful to hear how much you agree. Thanks again for your wonderful feedback.
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Review from Teresa D (Daughter of Resident) published on 22 April 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Geraldine Alfonso, Home Manager at Chelmunds Court
Hello Teresa, we are so touched that you send your full approval in your insightful review. Our team always strive to provide the best possible care and attention and we are so grateful to hear you have no complaints.
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Review from John A (Husband of Resident) published on 11 April 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Geraldine Alfonso, Home Manager at Chelmunds Court
Hello John, we really appreciate seeing you send your full approval for Chelmunds Court. Our team always provides the best possible care, and we are so pleased to receive your full confidence and satisfaction. Thanks again for the glowing review.
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Review from Roy M (Partner of Resident) published on 11 March 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Geraldine Alfonso, Home Manager at Chelmunds Court
Hello Roy, we appreciate reading your full recommendation for Chelmunds Court. We are happy to hear how satisfied you are with your partner's diet and wellbeing. Thanks again for the wonderful review.
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Review from A W (Son of Resident) published on 19 January 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Geraldine Alfonso, Home Manager at Chelmunds Court
Thank you for your wonderful review. We understand the tough circumstances that have been brought on by the pandemic, but we continue to pursue the best possible care we can for our residents. We are happy to hear you are satisfied with your mother's care. Thank you again for the review.
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Review from M S (Daughter of Resident) published on 14 December 2021
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1.0 out of 5
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Review from Suzanne P (Daughter of Resident) published on 29 November 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Geraldine Alfonso, Home Manager at Chelmunds Court
Hello Suzanne, thanks so much for your appreciative words. We are so grateful to hear you are giving our home your full recommendation and that you are satisfied with your parent's care. Have a good day.
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The Review Score of 9.8 (9.769) out of 10 for Chelmunds Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.769 for Chelmunds Court is calculated as follows: ( (202 Excellents x 5) + (56 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 260 Ratings = 4.769
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Chelmunds Court is based on 22 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 22 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 5 Oct 2022
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Job Title: Home Manager
Joined: 2005
Hello, my name is Geraldine and welcome to Chelmunds Court. I have over 16 years of experience in caring for older people, including those living with dementia. I have a passion for making a positive difference in the lives of our residents, their families, my staff and our multidisciplinary teams. At Chelmunds Court, you'll find that our residents live in a safe, homely environment, where there are lots of laughter and a friendly, caring and competent team.
Job Title: Home Administrator
Joined: 2021
I'm Glenda. The Home Administrator Chelmunds Court with 3 years of experience.
I am a dedicated and detail-orientated administrator with three years of professional experience in managing payroll processes with zero errors, adeptly handling multitasking responsibilities, and analysing challenges to implement effective solutions. I take pride in my ability to greet visitors warmly and make them feel welcome, always with a smile.
I hold a Bachelor of Science in Computer Science from the Philippines and previously served as an assistant manager at one of the largest banks in my home country. Transitioning to a new work environment here, I am proud of my achievements, including maintaining error-free payroll management, ensuring no staff complaints regarding wages or overbudgeting, achieving a consistent 99% score in e-learning initiatives, and managing service orders and self-funding contracts seamlessly without complaints.
Beyond my professional responsibilities, I bring humour and positivity to the workplace, often described as having a contagious laugh. In my personal time, I enjoy watching Korean dramas, gardening, and travelling. I am passionate about continuous growth and delivering excellence in every aspect of my role.
Job Title: Deputy Manager
Joined: 2018
I'm Adele. I'm the Deputy Manager at Chelmunds Court.
With six years of experience in care, I’m dedicated to making a difference in the lives of my residents. My journey began as a carer, where I discovered my passion for bringing joy and comfort to others. I advanced to CTL, pursued a degree in mental health nursing, and am now proud to serve as a Deputy Manager.
Every day, I strive to make my residents' days brighter with smiles, jokes, and plenty of cuddles. Outside of work, I love reading, gardening, and spending quality time with my daughter. Seeing my residents happy is the most rewarding part of my role, and I’m committed to ensuring they feel valued and cared for every day.
Job Title: Care Team Leader
Joined: 2021
Hi, I’m Shawn, the Care Team Leader at Chelmunds Court, where I’ve been proudly working for 3 years. I love uncovering fun facts about people and enjoy connecting with staff, residents, and their families. Problem-solving is one of my strengths, and I thrive in building a supportive community.
I hold a Bachelor of Science in Physical Therapy from the Philippines, and my ultimate life goal is to taste every cuisine the world has to offer. When I’m not at work, you’ll find me at the cinema, cooking up something delicious, or even tackling a satisfying pile of laundry.
Job Title: Chef
Joined: 2017
Hi, I'm Melanie! I've been the Cook at Chelmunds Court for the past 7 years, and I absolutely love it here. The best part of my job is spending time with our wonderful residents—they make every day special.
When I'm not in the kitchen, I enjoy travelling to new places and watching great films.
