Belong Newcastle-under-Lyme

Lower Street, Newcastle-under-Lyme ST5 2RS
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9.8 67 Reviews
  • Belong Newcastle-under-Lyme, Newcastle-under-Lyme
Belong Newcastle-under-Lyme provides 24-hour nursing and dementia care facilities for 72 residents in six households and 28 apartments for independent living, along with a range of community facilities.

It boasts an extensive village centre including bistro, exercise studio and therapy room and also a unique Heritage Gallery housed in the historic Grade II listed building that has been distinguished throughout the years as Samuel Bell's Pottery, The Old Pomona Inn and most recently the iconic Maxims nightclub, which closed in 2006.

The gallery is integrated within the village centre and links the past and present through shared memories, experiences and reminiscence and forms the base for Belong's Experience Days service, specialist day care for older people.

Featuring Samuel Bell's tea room, a recreated Old Pomona Inn with licensed bar, a reminiscence room, craft and activities room and hair salon with nail bar, the gallery offers a range of activities and opportunities for people to engage with local heritage.

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Care Provided by Belong Newcastle-under-Lyme

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 74 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Josephine Mollison (General Manager)
  • Admission Criteria
    • Subject to assessment
    • Ages 55+
  • Room Information
    • Single Rooms (74)
    • Single Rooms with ensuite Wet Room (74)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2018
    • Last Refurbishment: 2018
    • Number of floors: 3

Funding & Fees Guide for Belong Newcastle-under-Lyme

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,540 – £1,690
    • Self-Funded Residential Dementia Care £1,540 – £1,690
    • Self-Funded Nursing Care £1,540 – £1,690
    • Self-Funded Nursing Dementia Care £1,540 – £1,690
    • RESPITE Self-Funded Residential Care £1,640 – £1,790
    • RESPITE Self-Funded Residential Dementia Care £1,640 – £1,790
    • RESPITE Self-Funded Nursing Care £1,640 – £1,790
    • RESPITE Self-Funded Nursing Dementia Care £1,640 – £1,790

  • See key facts and pricing information on our website.
  • (these prices are only a guideline, please contact Belong Newcastle-under-Lyme to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Enjoying a central location in the town, Belong Newcastle-under-Lyme is located opposite St Giles’ church on the site of the former Samuel Bell’s pottery, later to become the iconic Maxims nightclub. The restored grade II listed building is now home to the Belong Heritage Gallery, placing the village firmly on the town’s heritage trail in its own right. It houses Samuel Bell’s Tea Room, a recreation of the Old Pomona Trail, a timeline and children’s trail, reminiscence lounge and a range of exhibition spaces.


  • Parking

  • On site parking available.


Belong Newcastle-under-Lyme Reviews (67)

Total of 67, showing 21-40
9.8

Belong Newcastle-under-Lyme has a Review Score of 9.8 (9.840) out of 10, based on 23 reviews in the last 2 years. Over all time Belong Newcastle-under-Lyme has 67 reviews.

Overall Experience

  • 53
  • 12
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Date Published

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Review from Jack C (Grandson of Resident) published on 19 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to say I'm delighted and happy my grandad is in such a friendly and welcoming establishment. I cannot thank the staff enough for what they've done and I would recommend anyone in need of 24-hour care assistance to come here.

Reply from Peter Norman, General Manager at Belong Newcastle-under-Lyme

Thank you so much for taking the time to post this feedback. Our team will be most touched to read this. It is a privilege to care for your grandad and we are delighted to hear that your experience of Belong Newcastle-under-Lyme has been so positive.


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Review from David B (Son of Resident) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided to my dad was absolutely incredible. Amazing staff at Belong and wonderful people.
Also the support and advice regarding my mum who also has dementia. I now have much peace of mind knowing my mum is safe and most importantly very happy.

Reply from Peter Norman, General Manager at Belong Newcastle-under-Lyme

Thank you so much for taking the time to post this incredibly moving feedback. It was a privilege to support your dad and it is crucial to us that we make people's time with us as special and positive as possible. It will mean a great deal to our village and experience day teams to read your comments and I will ensure they are shared with everyone. Thanks again.


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Review from Joanne B (Granddaughter of Resident) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan receives excellent care and attention from the staff at Belong village. They understand her individual needs and know when she needs help or prompting. We have complete faith in the care that my nan receives.

Reply from Peter Norman, General Manager at Belong Newcastle-under-Lyme

Thank you very much for taking the time to provide this feedback, which is valued by all the team. We are delighted to hear that your relative’s experience at Belong Newcastle-under-Lyme has been so positive, and trust that it will continue to be so.


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Review from D T (Friend of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Would recommend to others with reservations:-


- Communication between the provider and outside agencies and
friends/relatives 'poor'
- No hot water in washbasins/showers in some of the households without
wasting litres of cold water in order to achieve tepid water (a long-standing

issue of regularly employed staff, but no improvement).
- A reliance on agency staff who do not have the skill set to deal with immobile
residents (brief training not obviously given)

Reply from Peter Norman, General Manager at Belong Newcastle-under-Lyme

Thank you for taking the time to post this review, all feedback is taken extremely seriously. We will be in touch with you directly to explore your experience of communication with the village and ways of improving this. We deeply regret that we do at times have occasion to use agency workers and we are working hard to eliminate this through a number of proactive recruitment campaigns. Our goal is to ensure we are fully recruited with our own fully trained team and this is a key priority.


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Review from Andrea H (Daughter of Resident) published on 27 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From enquiring about the experience days for my Dad to him attending the experience days one a week I have found the management and all the staff very friendly, helpful and efficient in all aspects. Nothing is too much trouble and my Dad is enjoying his time at the centre.

Reply from Peter Norman, General Manager at Belong Newcastle-under-Lyme

Thank you so much for taking the time to post this feedback. Our Experience Day team will be most touched to read this. We are delighted to hear that your Dad's experience of Belong is so positive. We are particularly delighted that you have found everyone helpful and friendly.


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Review from Judy C (Wife of Resident) published on 7 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband attends the activity days and although unsettled at first, he seems to enjoy going now. So much so that l was able to book him in for a week's respite without him making a fuss. The rooms are exceptionally good and the staff very friendly. He enjoys the food there, especially the puddings.
One very small niggle is getting through on the telephone, but l assume everything is ok or they would have rung me.

Reply from Peter Norman, General Manager at Belong Newcastle-under-Lyme

Thank you very much for this lovely review. We really appreciate you taking the time to provide it and our experience day team will be delighted to hear that your husband is settled and happy. We appreciate your feedback regarding call response times and we will investigate this further with our team.


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Review from W P (Resident) published on 4 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The best home in Britain.

Reply from Peter Norman, General Manager at Belong Newcastle-under-Lyme

Thank you very much for taking the time to provide us with this feedback. Our team work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our village teams to know that this is appreciated and that you think we are the best home in Britain!


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Review from K H (Daughter of Resident) published on 8 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident of Belong Newcastle-under-Lyme for just 6-weeks. We visited before the outbreak of the pandemic; he was very impressed, "just like a hotel" he said. It was 2-years until he was able to move from domiciliary care in the community into his final home. Covid restrictions have
now been lifted, and the home and its broader community facilities will be open to all in time for the Jubilee. My dad has settled well and says it couldn't be better; he says he is well looked after and cared for. He loves his room and the outside space, and he spends most of his day in the communal area. I think the staff here got the balance right, encouraging his independence and recognising his needs to help with personal care and remembering things. I really like the ethos of Belong. Its households and their relationship to the local community. The site is celebrated as a landmark in the history of the Potteries with Heritage Lottery to provide a new community facility.
Well done, Belong, and all your staff for providing such a good service in hard times.
When my time comes, I hope there is a Belong for me.

Reply from Peter Norman, General Manager at Belong Newcastle-under-Lyme

Thank you for taking the time to submit your review of Belong Newcastle-under-Lyme. We are so touched by your kind words and will aim to keep our services to such high standards. We are delighted your dad is settled and happy, and you find him well looked after and cared for. Thank you for choosing Belong Newcastle.


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Review from O C (Wife of Resident) published on 20 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the care on the day care to be excellent and the staff very helpful.
The activities are great for the older person.

Reply from Peter Norman, General Manager at Belong Newcastle-under-Lyme

Thank you very much for taking the time to provide us with this feedback. We are delighted that you are finding our day care service a valuable way of helping to support your husband and that you find the care and activities to be excellent. Thanks again for choosing Belong Newcastle-under-Lyme; it’s a pleasure to have your husband with us.


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Review from Jacqueline S (Daughter of Resident) published on 4 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a resident on Hempstalls Household where she has a lovely, bright, comfortable room. The open plan living area is fantastic: no residents need ever be on their own and there are often activities which everyone is encouraged to take part in. Nutritious, freshly cooked meals are prepared
on the household. Everything is well organised, enabling residents to live in a warm, calm environment. My mum is looked after by a professional team of extremely kind and compassionate staff. In such difficult times with lockdowns, it has been such a comfort knowing that Mum is receiving such excellent care.

Reply from Peter Norman, General Manager at Belong Newcastle-under-Lyme

Thank you for such lovely feedback. We are overjoyed to hear your mum is happy with us and enjoying our services and receiving such excellent care. I will make sure your review is passed on to the village and Experience day teams.


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Review from Val M (Daughter of Resident) published on 29 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Last year my Dad moved into Pool Dam household, having lived in an independent living apartment there since 2018. With the difficulties of covid lockdowns and health and care requirements, he was welcomed into the family that is Belong households. He made friends and was lovingly encouraged to take
part in anything going on. Sometimes he just wanted the peace and quiet of his own room and that was fine. Someone would pop in with a cup of tea and say hello. All his medical needs were dealt with and I knew he was being well cared for because the access to medical professionals was better than anything I could do. The physio encouraged him to use the cycle machines and he loved it and it was great for his strength and mobility. He passed away in September after a short illness and the care he received was amazing. Staff went out of their way to be with him and provide anything to make him comfortable. They obviously cared deeply for him and I can’t thank them enough.

Reply from Peter Norman, General Manager at Belong Newcastle-under-Lyme

Thank you for taking the time to submit your review of Belong Newcastle-under-Lyme. It was our privilege to know and to support your Dad. The team will be touched to read your lovely feedback. Our thoughts are with you and your family at this difficult time.


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Review from Janet K (Daughter of Resident) published on 7 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident in the Pool Dam Household of Belong Newcastle from June 2020 until 21st September 2021, the day he passed away. He had the most amazing care during that period, a difficult time during the pandemic. During the last week of his life, he was given the most wonderful care, and
his passing was as good as it could possibly have been. Not only did the staff care for him, but they also took care of us, making sure that we had as much support as they could give us. Moving there was the best decision that he ever made.

Reply from Peter Norman, General Manager at Belong Newcastle-under-Lyme

Please accept our condolences; it was a privilege to care for your father and we are pleased to know he was happy during her time here. Thank you for taking the time to submit your review and we will ensure your kind words are shared with the team at the village.


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Review from Ruth F (Daughter of Resident) published on 8 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot stress enough how grateful I am to the Belong staff for every single thing they do each and every day. Both my parents are in Hempstalls: the care they receive is exemplary. Given the pandemic, staff are working under very difficult circumstances. This makes the care Mum and Dad receive even
more remarkable. Care is person-centered, every need has been attended to be it physical, emotional, spiritual. Every effort is made to support my parents in every aspect of their daily life. Staff are incredibly caring and compassionate and staff are professional to the highest degree. The ability of the staff to meet needs that change rapidly is also extremely reassuring. Thank you a thousand times.

Reply from Peter Norman, General Manager at Belong Newcastle-under-Lyme

Thank you for taking the time to provide this lovely feedback. We are delighted to know that your mum and dad are happy at Belong Newcastle and that the dedication of our village team
is making a difference. Thank you for choosing Belong Newcastle-under-Lyme.


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Review from Jill C (Daughter of Resident) published on 1 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support Dad receives are second to none. The team at Pool Dam have embraced Dad into their care. He has been quite poorly lately and the team have been fantastic and nursed and encouraged Dad to get him participating again in household life. Dad was so pleased to be back at Belong after
being in hospital he is very comfortable and happy there.

Reply from Peter Norman, General Manager at Belong Newcastle-under-Lyme

Thank you for taking the time to submit such wonderful feedback. We aim to maintain high standards at Belong Newcastle; we are so delighted to hear this has been your experience and I will make sure your kind words are passed to the village team.


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Review from Janet S (Daughter of Resident) published on 18 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience to date is that the staff supporting my mother are friendly, caring and patient-centred in their approach.
They are alert to changes both medical and physical in my mother's health and respond rapidly with appropriate interventions that keep her safe and well, including all professionals
in her care. The home keeps us up to date with all changes in my mothers health and wellbeing. They care deeply for her. Thank You.

Reply from Peter Norman, General Manager at Belong Newcastle-under-Lyme

Thank you very much for taking the time to provide us with this feedback. Our team work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our village to know that this is appreciated. Thank you for choosing Belong Newcastle-under-Lyme.


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Review from B T (Husband of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having experienced life and experience in two care homes, compromise and balance are key features. At Belong, the philosophy and aims are first class and aim to achieve the best possible balance for residents. As a "not for profit" company, they try to provide the best possible environment for elderly
and dementia residents and provide the best facilities and care. The caring staff are outstanding given their difficult and varied charges.

Reply from Peter Norman, General Manager at Belong Newcastle-under-Lyme

Thank you so much for taking the time to post this feedback. We aim to maintain high standards at Belong Newcastle-under-Lyme; we are so delighted to hear this has been your experience. Thank you for choosing Belong Newcastle.


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Review from Christine A E (Daughter-in-law of Resident) published on 15 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fantastic place, modern, well organised with professional staff in all departments. Residents live as a family with kind and considerate carers tending to their needs. After visiting a few other care homes in the area (older properties) Belong demonstrated what a care home should be like
and how elderly residents should be treated ie in a family-style environment.
Sadly my mother in law passed away in November and even in that sad time the staff were impeccable, respectful and frankly brilliant, we cannot stress how happy we were when she was in there in a safe and secure environment.
Thanks.

Reply from Peter Norman, General Manager at Belong Newcastle-under-Lyme

Thank you for your review and the positive experience of the home as a family. It was a privilege to care for your mother. We strive to meet the needs of all our residents. The wonderful relationships we build with all our visitors helps to create an inclusive and warm atmosphere for our residents. I will pass on your kind words to the team.


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Review from A E (Son of Resident) published on 4 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent place, well run, all modern facilities, well trained and professional staff with caring personal attitude.

Reply from Peter Norman, General Manager at Belong Newcastle-under-Lyme

Thank you for your lovely review, the team will really appreciate the lovely feedback! Best Wishes and thank you for choosing Belong Newcastle-under-Lyme.


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Review from J H (Friend of Resident) published on 16 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My review relates to Guildhall Household, during lockdown 2. The staff have dealt with this difficult time exceptionally well, both with the physical needs (PPE etc) and mental well-being of the residents. It is a shame that I cannot mention names as I do think the lead carer and one of the nursing
staff, in particular, go "above and beyond" every day. It is always noticeable when they are in the household.

Reply from Peter Norman, General Manager at Belong Newcastle-under-Lyme

It is a pleasure to look after your friend and thank you so much for your kind comments, especially at this time. We really appreciate your support.


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Review from Rhona B (Daughter of Resident) published on 18 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During the time my Mum has been a resident on the Ironmarket household, her care has been wonderful. The staff, without exception, have gone above and beyond to ensure that she was comfortable and well cared for. The household setting is very well designed and my Mum’s room was clean and bright.
When
my Mum passed away recently, her end of life care was exemplary. I am so thankful that she was able to pass away in familiar surroundings, being looked after by compassionate staff who knew her well. We as a family were also very well looked after during my Mum’s final hours. On behalf of all of my Mum's family, I would like to say a huge thank you to everyone involved in her care during her time on the Ironmarket.

Reply from Peter Norman, General Manager at Belong Newcastle-under-Lyme

Thank you so much for taking the time to post this incredibly moving feedback. Please accept our condolences. It was a privilege to support your mum and it is crucial to us that we make people’s time with us as special and positive as possible. It will mean a great deal to our village teams to read your comments and I will ensure they are shared with everyone. Thanks again.


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Current Review Score: 9.8 (9.840)

Overview of Review Score

The Review Score of 9.8 (9.840) out of 10 for Belong Newcastle-under-Lyme is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.840 for Belong Newcastle-under-Lyme is calculated as follows: ( (230 Excellents x 5) + (33 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 268 Ratings = 4.84

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Belong Newcastle-under-Lyme is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Mar 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (16)

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Meet the Team (5)

Josephine

Josephine Mollison

Job Title: General Manager

Josephine started her career at working at our Belong Crewe village. Her expertise in leadership and mentoring meant she quickly developed to the role of Senior Support Worker and then Lead Senior Support worker.


Her passion for caring and support for people living with Dementia, resulted in her contribution to the village's success in achieving the rating of ‘Outstanding’ by the Care Quality Commission.


Josephine has supported at various Belong villages, in Lead Support roles, over the past couple of years before being appointed to the role of Support Manager at Belong Newcastle-under-Lyme, before transferring to Belong Warrington in 2022.


She holds a Level 5 qualification in Leadership and Management in Health and Social Care and was also awarded the Dementia Champion Award at Belong's 2020 Champion Awards ceremony.


Josephine strives to continue to champion person-centred care, high standards of quality care, and positive wellbeing.


Lisa

Lisa Wild

Job Title: Support Manager

Lisa was previously the Lead Senior Support Worker, joining the organisation with a wealth of skills and knowledge acquired during her career in domiciliary care.


Demonstrating Belong’s values in her work, as well as a full understanding of the regulatory elements of the role, Lisa was promoted to the Assistant Support Manager position and has successfully completed her level 5 diploma to support her in the next stage of her Belong journey.


Tracey

Tracey Boulton

Job Title: Front of House Manager

Following twenty-eight years working in the Education and Training Sector, with qualifications including Leadership Management and Mental Health in the Workplace, Tracey brings her considerable operational skills and experience to this crucial role in the village.


Emma

Emma Palin

Job Title: Experience & Heritage Gallery Coordinator

Emma leads the village’s programme of activities, both for residents and members of the wider community, including customers visiting the village on Experience Days.


She has a great track record organising the events and activities programmes at the village, as well as extensive experience working with heritage partners in the
wider community.


Jane

Jane Furze

Job Title: Belong at Home Team Leader

Detail to follow.