Belong Newcastle-under-Lyme

Lower Street, Newcastle-under-Lyme ST5 2RS
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9.8 67 Reviews
  • Belong Newcastle-under-Lyme, Newcastle-under-Lyme
Belong Newcastle-under-Lyme provides 24-hour nursing and dementia care facilities for 72 residents in six households and 28 apartments for independent living, along with a range of community facilities.

It boasts an extensive village centre including bistro, exercise studio and therapy room and also a unique Heritage Gallery housed in the historic Grade II listed building that has been distinguished throughout the years as Samuel Bell's Pottery, The Old Pomona Inn and most recently the iconic Maxims nightclub, which closed in 2006.

The gallery is integrated within the village centre and links the past and present through shared memories, experiences and reminiscence and forms the base for Belong's Experience Days service, specialist day care for older people.

Featuring Samuel Bell's tea room, a recreated Old Pomona Inn with licensed bar, a reminiscence room, craft and activities room and hair salon with nail bar, the gallery offers a range of activities and opportunities for people to engage with local heritage.

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Care Provided by Belong Newcastle-under-Lyme

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 74 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Josephine Mollison (General Manager)
  • Admission Criteria
    • Subject to assessment
    • Ages 55+
  • Room Information
    • Single Rooms (74)
    • Single Rooms with ensuite Wet Room (74)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2018
    • Last Refurbishment: 2018
    • Number of floors: 3

Funding & Fees Guide for Belong Newcastle-under-Lyme

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,540 – £1,690
    • Self-Funded Residential Dementia Care £1,540 – £1,690
    • Self-Funded Nursing Care £1,540 – £1,690
    • Self-Funded Nursing Dementia Care £1,540 – £1,690
    • RESPITE Self-Funded Residential Care £1,640 – £1,790
    • RESPITE Self-Funded Residential Dementia Care £1,640 – £1,790
    • RESPITE Self-Funded Nursing Care £1,640 – £1,790
    • RESPITE Self-Funded Nursing Dementia Care £1,640 – £1,790

  • See key facts and pricing information on our website.
  • (these prices are only a guideline, please contact Belong Newcastle-under-Lyme to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Enjoying a central location in the town, Belong Newcastle-under-Lyme is located opposite St Giles’ church on the site of the former Samuel Bell’s pottery, later to become the iconic Maxims nightclub. The restored grade II listed building is now home to the Belong Heritage Gallery, placing the village firmly on the town’s heritage trail in its own right. It houses Samuel Bell’s Tea Room, a recreation of the Old Pomona Trail, a timeline and children’s trail, reminiscence lounge and a range of exhibition spaces.


  • Parking

  • On site parking available.


Belong Newcastle-under-Lyme Reviews (67)

Total of 67, showing 41-60
9.8

Belong Newcastle-under-Lyme has a Review Score of 9.8 (9.840) out of 10, based on 23 reviews in the last 2 years. Over all time Belong Newcastle-under-Lyme has 67 reviews.

Overall Experience

  • 53
  • 12
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Date Published

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Review from Christine P (Wife of Resident) published on 2 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the way in which my husband is looked after. During Covid, I did not see him for six months. Visits have recommenced recently and the circumstances of these are challenging to my husband as he gets restless and cannot understand why I can't go into his household. I have been
able to telephone him daily, something facilitated by the excellent staff. I did see him in the household when he had a life-threatening event.

Reply from Peter Norman, General Manager at Belong Newcastle-under-Lyme

Thank you for taking the time to submit your review of Belong Newcastle-under-Lyme. We are so touched by your kind words and will make sure your comments are shared with the village team.


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Review from J W (Daughter of Resident) published on 26 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Friarswood after a stroke, her recovery has been fantastic due to the care of the staff who spend time encouraging her to help herself. During this difficult time, they are all still working very hard to ensure the residents are being kept in a happy state of mind with various activities.

Reply from Peter Norman, General Manager at Belong Newcastle-under-Lyme

Thank you very much for taking the time to provide us with this feedback. We are delighted that you are finding our service a valuable way of helping to support your mother. Thanks again for choosing Belong Newcastle-under-Lyme; it’s a pleasure to have your mother with us.


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Review from Lynne M (Daughter of Resident) published on 9 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not speak highly enough about the care and compassion provided to my father.
Throughout his stay in Brampton, he was always well looked after and his needs met. The COVID virus has made the situation difficult for everyone, but all the staff did their utmost to look after him. At the end you
would have thought they were part of his close family, providing comfort to us all. I thank you for making my father's last few months as good as they possibly could have been.

Reply from Peter Norman, General Manager at Belong Newcastle-under-Lyme

Please accept our condolences; it was a privilege to care for your dad and we are pleased to know he was happy during his time here. Thank you for taking the time to submit your review and we will ensure your kind words are shared with the team at the village.


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Review from Philip B (Son of Resident) published on 9 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident at Belong since February last year and he has been very well looked after. The carers are indeed very caring and my dad has grown very fond of some of them. This has really helped him settle into his new home. Belong as an organisation has a real charitable ethos, as befits
its status, and, when dealing with the staff at any level, the focus on people rather than profit is very evident.

Reply from Peter Norman, General Manager at Belong Newcastle-under-Lyme

Thank you for submitting such a kind review. We are delighted to hear your experience with Belong Newcastle-under-Lyme has been a good one. Thanks again for choosing Belong; it’s a pleasure to have your dad with us.


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Review from Donna K (Daughter of Resident) published on 8 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is currently a resident in Belong at Friarswood and is receiving excellent care from all of the staff. Due to his illness, his behaviour is challenging at times but he has formed a bond with one of his care workers, and she has gone above and beyond to help him to adjust to being in a care facility.
We understand the rules on visiting due to Covid-19 but again the staff at Belong have done everything they can to accommodate our visits. We wanted somewhere that my dad could treat as his home for the last few weeks of his life and Belong are giving him this. He often washes the dishes and is outside in the garden when the weather permits. We have even been able to take my dad's dog in for a visit.

Reply from Peter Norman, General Manager at Belong Newcastle-under-Lyme

Thank you so much for taking the time to post this incredibly moving feedback. It is a privilege to support your dad and it is crucial to us that we make people’s time with us as special and positive as possible. It will mean a great deal to our village teams to read your comments and I will ensure they are shared with everyone. Thanks again.


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Review from Anne T (Daughter of Resident) published on 8 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was welcomed into Belong this year and from day one he has been treated with kindness and respect. The care staff are amazing, they really do care about every person living there, it's not just a job to them, they care about us and the family as well. Each service user has their own private space,
which can be furnished however they want it to be so that settling in is made as easy as possible. The communal areas are home from home, the space is calm and comfortable, with much laughter. The peace of mind we have as a family knowing that Dad is well looked after, safe and cared for is priceless. I can't say praise to Belong enough, all I can say is it enables me to sleep at night knowing Dad is there.

Reply from Peter Norman, General Manager at Belong Newcastle-under-Lyme

Thank you for such lovely feedback. We are overjoyed to hear your dad is happy and settled with us and enjoying our services. I will make sure your review is passed on to the village team. Thank you for choosing Belong Newcastle-under-Lyme.


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Review from Sarah W (Daughter of Resident) published on 8 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I could not fault the current care staff and nurses for the care they provide at Belong. Their knowledge and understanding of Dad's physical emotional and social changing needs ensure he is kept comfortable, smiling, and as independent as possible. During the many months of the COVID 19 lockdown period,
the carers recognised how difficult it was not being able to visit and they went out of their way to provide support, communication with Dad, reassurance and updates. It’s the little things they all have done which means so much.

Reply from Peter Norman, General Manager at Belong Newcastle-under-Lyme

Thank you for your positive feedback on the support provided at Belong Newcastle-under-Lyme. We do our best to understand every customer and it is a pleasure to have your dad living with us. Thank you for choosing Belong Newcastle-under-Lyme.


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Review from Sue A (Wife of Resident) published on 6 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

When my husband went into Belong I was apprehensive but my fears soon became clear he was been well looked after with the amazing staff, can't fault them with all that’s going on at the moment with Covid-19. They keep in touch via FaceTime and put my mind at ease. Thank you to each and every one of
you. They all need recognition during this horrible time (Guildhall) also all the staff are always pleasant, nurses, reception, domestics, kitchen, activities

Reply from Peter Norman, General Manager at Belong Newcastle-under-Lyme

Thank you very much for taking the time to provide this lovely feedback. It means a great deal to the team here and we are so pleased to hear you are happy with Belong Newcastle-under-Lyme.


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Review from Jennifer C (Daughter of Resident) published on 28 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been a difficult time due to the pandemic and restrictions on visiting. However, the staff have gone out of their way to keep us informed of events affecting mum's care. Their efforts to continue to motivate residents is much appreciated.

Reply from Peter Norman, General Manager at Belong Newcastle-under-Lyme

Thank you very much for taking the time to provide this feedback, which is valued by all the team. We are delighted to hear that your relative’s experience at Belong Newcastle-under-Lyme has been so positive, and trust that it will continue to be so. Thank you for choosing Belong Newcastle-under-Lyme.


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Review from Denise H (Daughter of Resident) published on 28 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father came into one of the households at the height of the Covid-19 pandemic. He celebrated his birthday not long after his admission, and the staff made it a magical day for him. All the staff seem very friendly and caring, and he tells me he often has a laugh with them. He’s even been encouraged
to use the gym and is enjoying completing the exercises. The areas designated for family/friends visits are set up in a safe environment. I am happy that he has got such a good team of people looking after him.

Reply from Peter Norman, General Manager at Belong Newcastle-under-Lyme

Thank you for leaving such a kind review of Belong Newcastle-under-Lyme. We are so happy to hear that your dad is enjoying his time here; we aim to make his time with us as enjoyable and comfortable as possible.


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Review from D E (Sister of Resident) published on 28 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found that staff appear to be so very genuine in their role as carers. It has given me great confidence that my sister is in good hands during the Covid-19 close-down.

Reply from Peter Norman, General Manager at Belong Newcastle-under-Lyme

Thank you very much for taking the time to provide this feedback, which is valued by all the team. We are delighted to hear that your sister’s experience at Belong Newcastle-under-Lyme has been so positive, and trust that it will continue to be so. Thank you for choosing Belong Newcastle-under-Lyme.


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Review from Bob F (Next of Kin) published on 22 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

To all the staff at Belong Newcastle under Lyme, especially on the iron market floor.
Although our father was only at belong for a short while the care he received was second to none. We only wished he could have been placed under their care sooner.
The dignity, compassion and understanding that you
showed my father and ourselves was incredible. You not only looked after our father but made sure we were cared for also, from food and drink, to discussing Dad's treatment, we never felt out of the loop.
When Dad finally passed away you were there to support us and in my opinion, the staff went above and beyond. We will be forever grateful for the kindness that you showed us.
Thank you.

Reply from Peter Norman, General Manager at Belong Newcastle-under-Lyme

Thank you so much for taking the time to post this incredibly moving feedback. It was a privilege to support your dad and it is crucial to us that we make people’s time with us as special and positive as possible. It will mean a great deal to our village teams to read your comments and I will ensure they are shared with everyone. Thanks again.


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Review from A G (Daughter of Resident) published on 1 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father received exceptional care on Hempstalls Household from day one, when he moved there in April 2019. The staff, with their outstanding Lead, were simply wonderful and they made my mum, myself and all of our family, feel as though we were a real part of life on the household. The compassion,
love and care shown to Dad was unwavering; we felt so confident in every decision that was made on his behalf; we trusted them completely. Dad joined in with a host of activities, arranged by a great team who understood his limitations and yet still managed to find ways of helping him to achieve some wonderful results, not least in our highlight activity - baking! We genuinely felt as though we were good friends with staff, other residents and their families which was so important, as supporting the staff in Dad's care was a huge part of our life for such a long time. We were concerned for the team when they had to rely on a number of agency staff and we hope that can be resolved for them.

Reply from Peter Norman, General Manager at Belong Newcastle-under-Lyme

Thank you for taking the time to submit such wonderful feedback about Belong Newcastle-under-Lyme. We aim to maintain high standards at Belong; we are so delighted to hear this has been your experience and I will make sure your kind words are passed to the village team. Thank you for choosing Belong Newcastle-under-Lyme.


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Review from J R (Wife of Resident) published on 27 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband resided at Belong from August 2019 until his death in May 2020. He received amazing attention and care. I cannot praise the staff of Friarswood too highly. He was also involved and enjoyed, the various activities and games. Nothing seemed to be too much trouble and after, at the end, he felt
the staff part of his family.

Reply from Peter Norman, General Manager at Belong Newcastle-under-Lyme

Please accept our condolences; it was a privilege to care for your husband and we are pleased to know he was happy during his time here. Thank you for taking the time to submit your review and we will ensure your kind words are shared with the team at the village.


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Review from T T (Son of Resident) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A safe, caring environment for my frail elderly mother.

Reply from Peter Norman, General Manager at Belong Newcastle-under-Lyme

Thank you so much for your positive feedback on the support provided at Belong Newcastle-under-Lyme. We are delighted to hear your mum is happy and feels safe with us. Thank you for choosing Belong Newcastle.


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Review from I H (Wife of Resident) published on 29 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is a resident in Brampton Household and has a lovely pleasant ensuite bedroom adjacent to the lounge/dining room with a view onto an enclosed garden. He enjoys the various activities and interaction with other residents and staff.
The care provided is outstanding, particularly during the
current Covid-19 pandemic. The dedicated staff work tirelessly and compassionately to give excellent care in very difficult unprecedented circumstances. It is a great comfort to myself and my family to know that my husband has such wonderful care and is made to feel so happy and contented.

Reply from Peter Norman, General Manager at Belong Newcastle-under-Lyme

Thank you very much for taking the time to provide this lovely feedback, which is valued by all the team. We are delighted to hear that your husband’s experience at Belong Newcastle-under-Lyme has been so positive, and trust that it will continue to be so. Thank you for choosing Belong Newcastle-under-Lyme.


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Review from Lynda B (Daughter of Resident) published on 19 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father only had a short stay at Belong, but both he and I quickly felt part of a family.
The warmth and care were outstanding. He had a beautiful room, overlooking the garden and his own ensuite. I also liked the community approach of the home. You can have your lunch in the cafe on site and even
join a church service once a month.

Reply from Alison Peake, General Manager at Belong Newcastle-under-Lyme

Thank you for taking the time to submit your review of Belong Newcastle-under-Lyme. We are so touched by your kind words, and will aim to keep our services to such high standards. Thank you for choosing Belong Newcastle.


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Review from S H (Wife of Resident) published on 3 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Husband into the household (care home) following broken pelvis. Management arranged for me to join my husband for meals and entertainment. We played memory games and sang songs. There was always a jigsaw on the go plus a range of books to read, knitted lap "play" items for Alzheimer residents to "play"
with. In house meals with the opportunity for residents to help with preparation of them under supervision. Nice garden to wander about in. Poor parking for residents and family.

Reply from Alison Peake, General Manager at Belong Newcastle-under-Lyme

Thank you for taking the time to submit your review of Belong Newcastle-under-Lyme. We aim to maintain high standards at Belong; we are so delighted to hear this has been your experience and I will make sure your kind words are passed to the village team. Thank you for choosing Belong Newcastle-under-Lyme.


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Review from J P (Friend of Resident) published on 9 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Each time I have visited my friend at Belong I have been most impressed with the professionalism of the staff. They are always very polite and welcoming. I can tell my friend is safe and feels comfortable in his surroundings. Whenever we have taken my friend for tea and cakes it has always been delicious.

Reply from Alison Peake, General Manager at Belong Newcastle-under-Lyme

Thank you for your positive feedback on the support provided by Belong Newcastle-under-Lyme. We do our best to understand every customer and it is a pleasure to have your friend living with us. Thank you for supporting Belong Newcastle-under-Lyme.


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Review from C W (Daughter of Resident) published on 16 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

When Belong first opened the facility, was OK, despite the cost as peace of mind was provided for my parents. I wanted my Dad to be supported as he looked after my Mum who has Alzheimer's. This is his only opportunity to socialise and get support, which is why we wanted them to move here. However, all
extra activities must be paid for. Dine at 6 has become a bit of a joke as, despite you providing a healthy well-balanced course, The Bistro does not support this. I come every week and I know it is now very poorly managed.

Reply from Alison Peake, General Manager at Belong Newcastle-under-Lyme

Thank you for taking the time to submit your review of Belong Newcastle-under-Lyme and for bringing these matters to my attention. I am extremely disappointed to hear that you have not had a satisfactory experience and would like to assure you that I will be investigating your feedback further to review areas for improvement.


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Current Review Score: 9.8 (9.840)

Overview of Review Score

The Review Score of 9.8 (9.840) out of 10 for Belong Newcastle-under-Lyme is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.840 for Belong Newcastle-under-Lyme is calculated as follows: ( (230 Excellents x 5) + (33 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 268 Ratings = 4.84

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Belong Newcastle-under-Lyme is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Mar 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (16)

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Meet the Team (5)

Josephine

Josephine Mollison

Job Title: General Manager

Josephine started her career at working at our Belong Crewe village. Her expertise in leadership and mentoring meant she quickly developed to the role of Senior Support Worker and then Lead Senior Support worker.


Her passion for caring and support for people living with Dementia, resulted in her contribution to the village's success in achieving the rating of ‘Outstanding’ by the Care Quality Commission.


Josephine has supported at various Belong villages, in Lead Support roles, over the past couple of years before being appointed to the role of Support Manager at Belong Newcastle-under-Lyme, before transferring to Belong Warrington in 2022.


She holds a Level 5 qualification in Leadership and Management in Health and Social Care and was also awarded the Dementia Champion Award at Belong's 2020 Champion Awards ceremony.


Josephine strives to continue to champion person-centred care, high standards of quality care, and positive wellbeing.


Lisa

Lisa Wild

Job Title: Support Manager

Lisa was previously the Lead Senior Support Worker, joining the organisation with a wealth of skills and knowledge acquired during her career in domiciliary care.


Demonstrating Belong’s values in her work, as well as a full understanding of the regulatory elements of the role, Lisa was promoted to the Assistant Support Manager position and has successfully completed her level 5 diploma to support her in the next stage of her Belong journey.


Tracey

Tracey Boulton

Job Title: Front of House Manager

Following twenty-eight years working in the Education and Training Sector, with qualifications including Leadership Management and Mental Health in the Workplace, Tracey brings her considerable operational skills and experience to this crucial role in the village.


Emma

Emma Palin

Job Title: Experience & Heritage Gallery Coordinator

Emma leads the village’s programme of activities, both for residents and members of the wider community, including customers visiting the village on Experience Days.


She has a great track record organising the events and activities programmes at the village, as well as extensive experience working with heritage partners in the
wider community.


Jane

Jane Furze

Job Title: Belong at Home Team Leader

Detail to follow.