Barchester The Spires Care Home

Stafford Road, Lichfield WS13 8JD
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9.8 107 Reviews
  • Barchester The Spires Care Home, Lichfield
The Spire Care Home in Lichfield, Staffordshire and has been specifically designed to provide high-quality residential care to the elderly, including those individuals living with dementia including Alzheimer's disease.

This 70 bed home is close to Lichfield City, which hosts many community events and festivals throughout the year. The home provides residential care in a warm, homely and friendly environment. The team of qualified and dedicated staff focus on the individual needs of residents and are committed to providing professional and respectful care with the resident at the heart of everything they do.

The home has a dedicated area called Memory Lane Community which provides high-quality care for people with dementia.

The luxurious facilities combined with highly trained staff ensure each and every individual is given superior attention. 24-hour care is provided in a warm, welcoming environment, with delicious meals and daily activities, including a choice of therapeutic approaches. Together with a lively social calendar, this helps to stimulate people’s minds, and empower them to approach their future in a positive way.  

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Care Provided by Barchester The Spires Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Amy Doyle (General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (70)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018

Funding & Fees Guide for Barchester The Spires Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,628

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester The Spires Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Barchester The Spires Care Home Reviews (107)

Total of 107, showing 1-20
9.8

Barchester The Spires Care Home has a Review Score of 9.8 (9.796) out of 10, based on 23 reviews in the last 2 years. Over all time Barchester The Spires Care Home has 107 reviews.

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Date Published

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Review from D M (Respite Resident) assisted by family/friend published on 17 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Food excellent, carers kind and caring, very hospitable.

Reply from Amy Doyle, General Manager at Barchester The Spires Care Home

Thank you for your review. We are very proud of our caring carers and the delicious food and we're glad to see you agree!


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Review from Sally H (Daughter of Resident) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad and his partner spent a week in respite care at The Spires. The room, facilities, food and staff were all A1. The anticipated respite was achieved and my Dad in particular had a fabulous time enjoying the activities and meeting new people.

Reply from Amy Doyle, General Manager at Barchester The Spires Care Home

Thank you for your lovely review, We are so pleased that your dad and his partner enjoyed their stay and we hope they will come back soon!


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Review from Janet H (Daughter of Resident) published on 28 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff on the reception desk are always so friendly, helpful and caring. We have been so pleased with the responsiveness of the nursing staff who have guided us through everything so kindly. The home is spotless, we always comment on how clean Mum's room is and how lovely and tidy the whole home
is. Mum has only lived there for five months but says she loves it and doesn't have to worry about anything!

Reply from Amy Doyle, General Manager at Barchester The Spires Care Home

Thank you so much for your review. I am so pleased that your mom has settled well with us, it is a pleasure having her with us! We have so enjoyed getting to know not only your mom but also you and your family.


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Review from Dennis E (Friend of Resident) published on 26 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Upon visiting to see my friend's mother (two weeks respite), I found it was a lovely place, friendly and a real pleasure to visit!

Reply from Amy Doyle, General Manager at Barchester The Spires Care Home

Thank you so much for your review. We are pleased you enjoyed your visit to us and hope your friend enjoyed their stay also. We hope to welcome you back to see us soon.


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Review from C B (Daughter of Resident) published on 20 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the fourth time my mother has stayed here for respite care. She has dementia (nine years) but it always happy to spend her time here. The food always looks so appetising, the surroundings so comfortable and accessing the outdoor balcony area is a treat for her. It looks and feels like a five-star
hotel with every detail taken care of. The last couple of times when it has been time to go home, she has cried as she has enjoyed it so much. We're always confident that she's comfortable and well cared for during her stays at Barchester The Spires Care Home.

Reply from Amy Doyle, General Manager at Barchester The Spires Care Home

Thank you so much for your kind review. We always look forward to your mom coming to visit us and look forward to welcoming her back!


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Review from Amelie B (Friend of Resident) published on 16 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Barchester The Spires Care Home is a wonderful place. The staff are very loving yet professional, highly compassionate and attentive. As a visitor of a resident, they made me feel very welcome and were extremely helpful whenever I needed information or support. The atmosphere in the home is warm and
peaceful. Additionally, management as well as staff are both very considerate and accommodating. It feels good to know my friend is being well looked after here. To everyone working at The Spires Care Home: thank you for everything that you do every day!

Reply from Amy Doyle, General Manager at Barchester The Spires Care Home

Thank you so much for your review. We are so pleased that you have enjoyed visiting your friend here and we look forward to your next visit! It is a privilege to care for your friend, and he is such a big part of our family here.


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Review from Helen-Lesley A (Respite Resident) published on 9 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoyed y respite week very much. The room ad its bathroom were lovely. All the staff were very kind and considerate. Drinks were always available and there were choices for meals. The food and drinks were excellent. I took part in two sessions of exercise which were good, also watched the streamed
Sunday service from the cathedral. I watched the Olympics on TV and listened to the radio, also did my own hobby of painting. My husband felt welcome when he came to visit me. The garden is kept very well, I wish it was more used by residents. My husband was very pleased with the care I received, at the end of the week, he knew I had benefitted from my stay.
Although I had said that I did not have sugar, no response! No puddings at first.

Reply from Amy Doyle, General Manager at Barchester The Spires Care Home

Dear Helen-Lesley, we are so pleased that you enjoyed your stay with us and that you were pleased with the care you received. It was a pleasure to have you and we were all so impressed by your painting! Thank you again, hopefully, we will see you soon.


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Review from S F (Daughter of Resident) published on 9 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Great environment for those needing very minimal care. Most carers are lovely. Management very poor and lacking in compassion and overall ethos seems to be more about what they can't do than what they can do. Repeatedly told 'we're not a nursing home, we can't do that' and felt like there was a disclaimer
on everything. Dad was only there for 6 weeks and had multiple falls. Injuries were not well cared for and some were ignored and not recorded. Several minor medical matters (which they could not treat) not escalated. When we chased we were promptly told they couldn't meet his needs so he had to move. This was only 5 weeks since their assessment. No discussion or warning. He had been accepted as a permanent resident and we were due to sign the contract in a few days time. Their 'requires improvement' CQC status is in part due to leadership and I agree. With hindsight, Dad should not have been accepted, they could not offer the required level of care, maybe a case of £££££ over care!

Reply from Amy Doyle, General Manager at Barchester The Spires Care Home

Thanks for your review and your kind words regarding our staff. We're sorry you're not fully satisfied with your experience at our home. I can see that you received a response to your concerns on 7 August as part of our complaints process. If you feel that your concerns haven't been fully addressed and would like to escalate them, please reach out to us at feedback@barchester.com and we'll see how best we can help you. Kind regards Barchester's Feedback Team.


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Review from Ian H (Son of Resident) published on 21 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We'd like to express our sincere thanks to all the team at The Spires for their care of Mum over her time there. It began during Covid so there were all kinds of restrictions in place, but you enabled us to have good regular contact with her, and in the time since then you could not have been more helpful
in the way you looked after her and always made the family feel welcome too. Mum was really contented at The Spires and often told me how pleased she was to be there. The friendliness and cheerfulness of the staff were always obvious and everyone seemed willing to go out of their way to help as much as possible. As the end of Mum's life approached, we were impressed with the care and sensitivity of everyone, and we're so grateful for all the ways in which you made Mum's passing so peaceful and stress-free, both for her and for the family.

Reply from Amy Doyle, General Manager at Barchester The Spires Care Home

Thank you so much for your kind words. I am so pleased that your mom was so happy here and it was a privilege to care for her. We are very proud of our wonderful staff team and will pass on your compliments.


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Review from Carol F (Daughter of Resident) published on 21 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum only lived at The Spires for a few months until her recent passing but in that time she was looked after so well, we could not fault her care. Staff went above and beyond their duties to keep her happy, safe and as comfortable as possible. For that, we will be eternally grateful.

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Review from Christine S (Daughter of Resident) published on 19 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has spent the last four years of her life at The Spires in Lichfield. Words can not adequately express our thanks and admiration for the staff. They have provided Mum with a safe and caring environment, which became home to her. Nothing was too much trouble for the brilliant staff, who became like
family to her. Regular visits were always such a pleasure for the family We were made so welcome and witnessing the dedicated work of all the staff gave us peace of mind that Mum could not have been better cared for. Thank you so much.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester The Spires Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Christopher B (Resident) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent atmosphere and ambiance. The residents are obviously treated with care, dignity and respect, with a smattering of good humour to get through the day!

Reply from Kirsty Burgess, CRM at Barchester The Spires Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Peter C (Son of Resident) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There are so many staff at The Spires who have been so wonderful in caring for my dad that it would feel disloyal to mention any specific individuals. As a team, they are quite simply magnificent. My family and I can only praise them for the way in which Dad, and all of us, were treated with care, respect
and dignity at all times. There is a real sense of community at the Spires and so many inclusive activities for all residents. Nothing was ever too much trouble. Dad's personal care was excellent and all his medication was administered correctly. We would 100% recommend the Spires to anyone looking for a care home and will be forever grateful that Dad was able to spend his final days in such a wonderful environment.

Reply from Kirsty Burgess, CRM at Barchester The Spires Care Home

Thank you for your kind review, it was our pleasure to care for your father and to support your family and thank you for your wonderful words about our staff team, they really do work hard every single day to deliver the highest quality of care. I will pass on your feedback to the team.


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Review from J S (Regular Volunteer) published on 12 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Made welcome from first entering the care home and all paperwork is completed very efficiently by all members of staff for me to volunteer.
Staff members spoke very respectfully and kindly to all residents, extremely clean and I felt a general feeling of well-being.
All members of staff were very
well trained and helpful.
Very well-run care home and a sense of community, for all the residents that I met, nice to see so many activities for those who want to join in but residents' health and well are a very important part of daily life.

Reply from Kirsty Burgess, Customer Relationship Manager at Barchester The Spires Care Home

Thank you for your review and for sharing your experience of being a volunteer with us, we really do value the time you give to our residents and the home and your feedback is gratefully appreciated. Your positive comments help new families searching for care to build a picture of the home and what we have to offer. Thank you for being part of our home community.


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Review from P C (Daughter of Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to The Spires very reluctantly, after a couple of falls. Staff have been patient, unfailingly kind, observant and won her over! She has made new friends, been able to get back to hobbies, like singing, and is thriving. I have found communication very good. My family and I feel like part
of the community. This is what care in old age can and should be like.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester The Spires Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Gemma R (Granddaughter of Resident) published on 20 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not thank everyone enough for all they have done for my nan over the last few weeks, she came for respite and hasn’t left since! The care she receives from each individual care worker/catering team/general manager is amazing and they always fulfil her needs. Nan has improved in ways I didn’t think
possible since being at The Spires and for the first time in many years I have the nan I grew up knowing back due to everyone who takes care of her! The team are so friendly and welcoming I couldn’t think of a better place for her to stay! Thank you again!

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester The Spires Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Bryn T (Son of Resident) published on 10 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father is safe and well looked after. It would be great if there were activities for men as the activities on offer seem to be focused on the female residents.
As his capacity deteriorates, I'd like to know what happens when he needs extra help with personal hygiene, and dressing, etc.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester The Spires Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from M H (Daughter of Resident) published on 9 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum enjoyed her time at Barchester The Spires Care Home. She enjoyed her room, facilities and food. The staff were caring and attentive. She felt safe. She enjoyed having the company of others. She enjoyed the activities provided to keep her physically and mentally active. The care staff made sure Mum
was clean and dressed nicely. Staff administered her medication and kept her safe. Mum was happy in company.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester The Spires Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from J P (Daughter of Resident) published on 16 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a resident at Barchester The Spires Care Home from March 2023 - September 2023.
From the moment she arrived everyone at the home made her feel welcome. Facilities at the home are great, particularly the Lounge/Cafe area where you can get drinks and cakes when you visit.
As Mum was declining
the staff were brilliant with their learned advice and care.
I would definitely recommend this care home to anyone looking for a care home.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester The Spires Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Elizabeth S (Daughter of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Considering Mum didn't want to go, she enjoyed her stay with you, the experience was much more pleasurable than Mum had thought and she learned a lot. If Mum had to go to a home again we would definitely choose The Spires. Thank you, everyone.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester The Spires Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Current Review Score: 9.8 (9.796)

Overview of Review Score

The Review Score of 9.8 (9.796) out of 10 for Barchester The Spires Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.796 for Barchester The Spires Care Home is calculated as follows: ( (229 Excellents x 5) + (28 Goods x 4) + (9 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 269 Ratings = 4.796

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester The Spires Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Dec 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (7)

Amy

Amy Doyle

Job Title: General Manager

Joined: 2019

Hi, my name is Amy and I am General Manager here at The Spires.


I have worked in the care sector since I was 18, initially with young adults with learning disabilities, before specialising in elderly care.


I am passionate about improving the lives of our residents and making sure they live life to the fullest.


We are very lucky at The Spires to have a fantastic team of people who are dedicated to our residents. We value training and developing our staff to help our residents have a full and exciting life.


Please do pop in and meet the team.


Lisa

Lisa Fiddler

Job Title: Deputy Manager

Joined: 2023

Hello, I'm Lisa, the Deputy Manager at The Spires. I bring over 35 years care experience as well as bags of mischief!


I joined Barchester in May 23 as a Peripatetic Senior Carer supporting multiple homes across the Midlands region, and then in September 23 was thrilled to be appointed as Deputy Manager at The Spires.


I have worked in care since the age of 17, fulfilling my passion for caring for others, understanding their needs and providing first class care. I am L5 qualified in Healthcare Leadership & Management and I love nothing more than a good challenge.


I am definitely a people person and you'll see me bobbing around the home with a smile on my face.


Outside of work I am married with grown up children and house a naughty dog!


Please come and visit us at The Spires and be a part of our wonderful home community.


Polly

Polly Holmes

Job Title: Head Chef

Joined: 2022

I started working at The Spires in 2022 and I absolutely love spending time with our residents putting our menus together, it is such a privilege to speak with our residents about their favourites and then recreate them! Individual nutrition and dietary needs are very important to me and my team, we take great pride in knowing the food we serve helps to improve residents' well-being here at the home. I also love catering for parties and special occasions.


Andrew

Andrew Brumwell

Job Title: Head of Maintenance

Joined: 2020

Hello I’m Andy, Head of Maintenance here at The Spires. I have worked in the heating & engineering trade for many years visiting care homes. I love chatting to our residents as I go about my day and spending time with them is one of the privileges of my role.


Joy

Joy Reece

Job Title: Head Housekeeper

Joined: 2018

I enjoy working at The Spires, the residents feel like part of my family, I take great pride in making sure their home and rooms are spotlessly clean. Taking a pride in their home is important for the residents and all my team feel passionate about this too. The lovely part of the role is that we get to know each resident and the ways we can make them happy by the little touches that can lighten their day including having a chat as we work.


Angie

Angie Smith

Job Title: Activities Co-ordinator

Joined: 2022

Hi, my name is Angie and I am an activities coordinator here at The Spires. We all know that keeping active is important. We have created a wonderful culture within the home and we work together to give residents the best possible experience. We are here to ensure that residents enjoy an environment that is both stimulating and socially active.


We ensure the team knows each residents' preferences, so that we can deliver a person-centered program of events and activities. Essential to our homely feel is the strong relationships of trust we build with residents and their families and friends


Suzanne

Suzanne Millington

Job Title: Hairdresser

Joined: 2023

Hello, I'm Suzanne one of the Hairdressers at The Spires.


I have over 25 years hairdressing experience and I visit the home once a week to work my magic. Whether it's a perm, a colour or a simple trim, Residents can join me for a pamper and a friendly chat in the salon.


I am so lucky to do what I do, it is a real pleasure to work at the home and to build relationships with the Residents - we have fantastic conversations during their time in the salon and its nice to see them leave with a smile.


Frequently Asked Questions about Barchester The Spires Care Home

What types of Care is Barchester The Spires Care Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Barchester The Spires Care Home provide?

Convalescent Care & Separate Specialist Dementia Care Unit are other types of care provided.

How many Rooms does Barchester The Spires Care Home have?

There are 70 Single Rooms.

What are the Facilities & Services at Barchester The Spires Care Home?

Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester The Spires Care Home to the centre of Lichfield?

1.1 mile(s) as the crow flies, distance by road may be significantly further.