Barchester The Spires Care Home

Stafford Road, Lichfield WS13 8JD
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9.8 107 Reviews
  • Barchester The Spires Care Home, Lichfield
The Spire Care Home in Lichfield, Staffordshire and has been specifically designed to provide high-quality residential care to the elderly, including those individuals living with dementia including Alzheimer's disease.

This 70 bed home is close to Lichfield City, which hosts many community events and festivals throughout the year. The home provides residential care in a warm, homely and friendly environment. The team of qualified and dedicated staff focus on the individual needs of residents and are committed to providing professional and respectful care with the resident at the heart of everything they do.

The home has a dedicated area called Memory Lane Community which provides high-quality care for people with dementia.

The luxurious facilities combined with highly trained staff ensure each and every individual is given superior attention. 24-hour care is provided in a warm, welcoming environment, with delicious meals and daily activities, including a choice of therapeutic approaches. Together with a lively social calendar, this helps to stimulate people’s minds, and empower them to approach their future in a positive way.  

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Care Provided by Barchester The Spires Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Amy Doyle (General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (70)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018

Funding & Fees Guide for Barchester The Spires Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,628

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester The Spires Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Barchester The Spires Care Home Reviews (107)

Total of 107, showing 21-40
9.8

Barchester The Spires Care Home has a Review Score of 9.8 (9.796) out of 10, based on 23 reviews in the last 2 years. Over all time Barchester The Spires Care Home has 107 reviews.

Overall Experience

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Review from Deborah G (Daughter of Resident) published on 10 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you from all of our family to everyone at the Spires for the care, respect and support you gave to Mom during her 16-month stay. We are especially grateful Mom did not have to spend her final days in hospital. The staff were very caring, friendly, compassionate and helpful nothing was too much
trouble.

Reply from Amy Doyle, General Manager at Barchester The Spires Care Home

Thank you so much for your kind review. It was a pleasure to care for your mom for the time she was with us. We are very proud of our compassionate staff team and will pass your compliments on to the team.


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Review from T D (Daughter of Resident) published on 4 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful caring, friendly staff. My mother stayed a week here for respite care. She was encouraged to take part in the great stimulating activities available to residents. The food was very good.
The home is extremely clean and the decor is more like a boutique hotel. The manager is also always available
if you need to speak to her.
A faultless home for respite care.

Reply from Amy Doyle, General Manager at Barchester The Spires Care Home

Thank you so much for your kind review. It was a delight to have your mother stay with us and we hope she will visit us again soon! We are very proud of our varied activities schedule and are pleased your mother enjoyed herself!


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Review from Carole P (Cousin of Resident) published on 15 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Reassuring and confident care for a reluctant relative. Professional team with lots of patience. Lovely surroundings with subtle decor.
From home assessment to admission I felt very reassured. The manager is outstanding in her approach. All supporting staff from nursing to reception were very friendly
and helpful.

Reply from Amy Doyle, General Manager at Barchester The Spires Care Home

Thank you so much for your lovely review. We are very proud of our friendly and helpful team here at The Spires and we so enjoyed caring for your relative.


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Review from Theresa P (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother had a lovely, spacious room upstairs which overlooked the well-kept garden. The staff are caring and encouraging creating a calm, friendly environment.
The quality of the food was very good and freshly baked goodies were available every day for both residents and guests.
We always got
a friendly welcome whenever we visited.
I would highly recommend The Spires to anyone looking for care for a loved one.

Reply from Amy Doyle, General Manager at Barchester The Spires Care Home

Thank you for your kind review. It was a privilege to care for your mother, and we are so pleased that you enjoyed your visits.


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Review from J S (Respite Resident) published on 6 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found my experience of staying in The Spires Care Home very enjoyable. All the staff were pleasant and very helpful, the impression I was given was that nothing was too much trouble. The only concern I have is there does not seem to be medical help available for some health problems, not major health
problems but little ones. Altogether the experience of living in the care home was very good.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester The Spires Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Pamela G (Daughter of Resident) published on 15 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am writing on behalf of my mother. She never wanted to be in a care home and initially it was for respite care. A year on, and she is happy, looks well, feels safe and enjoys her time in The Spires. She feels the staff work very hard and are very supportive. So thank you for making a very difficult
decision and time easy and absolutely the right decision.

Reply from Amy Doyle, General Manager at Barchester The Spires Care Home

Thank you for your lovely review. We are so pleased that your mother has settled in well with us, and she is happy here. We are very proud of our staff team, and I will pass your kind words on to them.


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Review from J C (Respite Resident) published on 6 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely place. The staff were all very kind and helpful. I shall certainly recommend it for respite care. Not at The Spires Care Home long, so can't comment on the various organised activities but they looked good on the notice board. It was a very lovely place where people were well looked after.

Reply from Amy Doyle, General Manager at Barchester The Spires Care Home

Thank you for your lovely review. We were so pleased to have you stay with us and look forward to welcoming you back in the new year!


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Review from Denise H (Daughter of Resident) published on 28 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We would as a family like to say a big thank you for all everyone did for mum during the whole of her stay at The Spires and especially during her final days and when she passed. The respect, care and feelings shown to her and her family were second to none and it made her passing something special
and calm. Nothing was too much trouble. They gave their all.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester The Spires Care Home

Condolences to you and the family at this difficult time. Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from S B (Daughter of Resident) published on 26 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'll be honest, having looked after my mother myself for 5 and a half years I was both anxious and experiencing huge guilt when we went to look at The Spires as a possible 'new home' for my mother. From our very first visit, we knew this was going to be the place for Mum. Late-stage vascular dementia
is not an easy condition to care for and the team on The Spires Memory Lane gives each and every one of their residents' respect, care, and attention and it's no exaggeration to say, love.
Mum was only with them for a few months before she passed away, but she was always clean, comfortable, calm and felt secure, right to the end. We knew Mum was extremely distressed by her admissions to hospital and The Spires totally supported our desire for her to be cared for by them wherever it was possible, including her end-of-life care. As their manager told us "this is her home".

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester The Spires Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Jane B (Daughter of Resident) published on 29 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father stayed at Barchester for respite care, and the staff were absolutely marvellous. Lovely building and surroundings, light and airy rooms. Lots of activities to do if you want and lovely, friendly staff. We will definitely return again, hopefully.

Reply from Amy Doyle, General Manager at Barchester The Spires Care Home

Thank you so much for your kind review. We are very proud of the fabulous staff we have working with us and our varied activities plan. We are so pleased that your father was able to make the most of his time with us and get involved! We look forward to welcoming your father back to stay with us.


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Review from A G (Daughter-in-law of Resident) published on 21 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Spires is an absolutely wonderful care home.
My father-in-law has settled in really well, and everyone is so kind and friendly. His room is bright and airy, and he says he’s never slept so well; the bed is so comfortable.

Reply from Amy Doyle, General Manager at Barchester The Spires Care Home

Thank you so much for your lovely review! We are so pleased that your father-in-law has settled in and that he is enjoying his time with us!


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Review from B G (Son of Resident) published on 21 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went to The Spires for respite after a short time in hospital; he was, unfortunately, unable to return home and has now become a full-time resident.
Managers have been so helpful with the transition to full-time care; nothing was too much trouble.
He has settled in well. The staff are
amazing, very attentive, caring and respectful to my father.
He thinks the food is excellent and always says he is very comfortable there.

Reply from Amy Doyle, General Manager at Barchester The Spires Care Home

Thank you for your kind review. We are so pleased that your father has settled in so well with us here. We are very proud of all our staff and so pleased that you agree they are amazing!


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Review from G C (Resident) assisted by family/friend published on 31 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

First-class.

Reply from Amy Doyle, General Manager at Barchester The Spires Care Home

We are so pleased that you enjoyed your stay with us, and we look forward to welcoming you back soon!


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Review from S H (Daughter of Resident) published on 31 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The manager was very helpful in my initial contact, and when she came to visit my father before his respite stay, she put him at his ease and happily answered all questions. When Dad was first shown to his room, all the staff were very helpful and friendly and showed him where everything was. He enjoyed
his respite stay and said it felt like a holiday, especially the food in the restaurant.

Reply from Amy Doyle, General Manager at Barchester The Spires Care Home

Thank you so much for your kind review. I am pleased your dad enjoyed his stay, and we look forward to welcoming him back soon!


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Review from Libby C (Daughter of Resident) published on 31 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was admitted to The Spires with late-stage dementia. He was treated with respect and kindness, and during visits, I always felt welcomed and listened to.
When Dad passed away, the staff were incredibly supportive and helped me through a very difficult time.
A huge thank you to The Spires.

Reply from Amy Doyle, General Manager at Barchester The Spires Care Home

Thank you for your kind review. It was our privilege to look after your dad and to support you and your family. We have a fantastic staff team who we are very proud of.


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Review from J W (Daughter of Resident) published on 9 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my mother-in-law and father-in-law have resided at The Spires, my mother-in-law until she passed away and my father-in-law until he needed to go to a nursing home.
They have both loved living at The Spires, the building and facilities are beautiful and the care and staff have been wonderful. They
treated both with dignity and love and genuine care. The manager has gone out of her way to help us the family well above and beyond. Don't send your loved ones anywhere else, this is the best place.

Reply from Amy Doyle, General Manager at Barchester The Spires Care Home

Thank you so much for your kind review. It has been a pleasure to support your family, and we have been privileged to care for your father and mother-in-law. We are very proud of our facilities and particularly our staff.


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Review from A W (Husband of Resident) published on 4 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Individual care by staff is excellent and cheerful.
However, liaison between shifts seems uncertain, needs addressed by staff on duty not continued subsequently.

Reply from Amy Doyle, General Manager at Barchester The Spires Care Home

Thank you for your review, I am pleased that you have found the staff cheerful and individual care to be excellent. It is a privilege to care for your wife! We will action your concerns regarding liaison between shifts.


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Review from Barbi L (Respite Resident) published on 12 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was in this home on respite for ten days in December 2021. The staff and care are exemplary, as is the food! I felt welcomed and looked after. I should have no hesitation in choosing this home if I ever need one.
I rate The Spires 4.9/5 and want to thank them for their care.

Reply from Amy Doyle, General Manager at Barchester The Spires Care Home

It is always a pleasure to have you with us! We are so pleased you have again enjoyed your stay, and we look forward to welcoming you back soon!


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Review from Julie B (Daughter of Resident) published on 9 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has just returned from another lovely respite stay - I can't recommend The Spires enough. The staff are always warm and welcoming and they put us at ease straight away.
The ensuite rooms are of a high standard and the lounges feel very homely and comfortable. My mother-in-law has
dementia and enjoys music, craft and puzzles, so the daily programme of activities is great for her and she has plenty of things that she can join in with.

Reply from Amy Doyle, General Manager at Barchester The Spires Care Home

Thank you so much for your lovely review. We always look forward to your mother-in-law staying with us and are so pleased that she enjoys her time with us.


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Review from Garry C (Power of Attorney of Resident) published on 24 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have recently had dealings with The Spires at Lichfield. The lady I act with Power of Attorney for, needed much more care than she could get in her own home. After an inspection visit to this home, and after hearing other good verbal comments, we quickly decided to take advantage of the trial (respite)
offer. She almost immediately decided that this was the place for her. All further arrangements have been facilitated very easily with help from the very approachable management team. I have had many questions and need for guidance, which have all been dealt with in a friendly and efficient manner. Thank you to the staff. After my visit yesterday with her, she was over a month into her stay, she confirmed that to move here was a decision she wished she had made earlier and had glowing reports of all staff members. I know that being there will be excellent for her and make my role much easier.

Reply from Amy Doyle, General Manager at Barchester The Spires Care Home

Thank you so much for your kind review. We are so pleased that we have been able to help and that she has settled so well. It is always a pleasure to see people flourishing with us, and we are so pleased that this move has been so positive.


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Current Review Score: 9.8 (9.796)

Overview of Review Score

The Review Score of 9.8 (9.796) out of 10 for Barchester The Spires Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.796 for Barchester The Spires Care Home is calculated as follows: ( (229 Excellents x 5) + (28 Goods x 4) + (9 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 269 Ratings = 4.796

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester The Spires Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Dec 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (7)

Amy

Amy Doyle

Job Title: General Manager

Joined: 2019

Hi, my name is Amy and I am General Manager here at The Spires.


I have worked in the care sector since I was 18, initially with young adults with learning disabilities, before specialising in elderly care.


I am passionate about improving the lives of our residents and making sure they live life to the fullest.


We are very lucky at The Spires to have a fantastic team of people who are dedicated to our residents. We value training and developing our staff to help our residents have a full and exciting life.


Please do pop in and meet the team.


Lisa

Lisa Fiddler

Job Title: Deputy Manager

Joined: 2023

Hello, I'm Lisa, the Deputy Manager at The Spires. I bring over 35 years care experience as well as bags of mischief!


I joined Barchester in May 23 as a Peripatetic Senior Carer supporting multiple homes across the Midlands region, and then in September 23 was thrilled to be appointed as Deputy Manager at The Spires.


I have worked in care since the age of 17, fulfilling my passion for caring for others, understanding their needs and providing first class care. I am L5 qualified in Healthcare Leadership & Management and I love nothing more than a good challenge.


I am definitely a people person and you'll see me bobbing around the home with a smile on my face.


Outside of work I am married with grown up children and house a naughty dog!


Please come and visit us at The Spires and be a part of our wonderful home community.


Polly

Polly Holmes

Job Title: Head Chef

Joined: 2022

I started working at The Spires in 2022 and I absolutely love spending time with our residents putting our menus together, it is such a privilege to speak with our residents about their favourites and then recreate them! Individual nutrition and dietary needs are very important to me and my team, we take great pride in knowing the food we serve helps to improve residents' well-being here at the home. I also love catering for parties and special occasions.


Andrew

Andrew Brumwell

Job Title: Head of Maintenance

Joined: 2020

Hello I’m Andy, Head of Maintenance here at The Spires. I have worked in the heating & engineering trade for many years visiting care homes. I love chatting to our residents as I go about my day and spending time with them is one of the privileges of my role.


Joy

Joy Reece

Job Title: Head Housekeeper

Joined: 2018

I enjoy working at The Spires, the residents feel like part of my family, I take great pride in making sure their home and rooms are spotlessly clean. Taking a pride in their home is important for the residents and all my team feel passionate about this too. The lovely part of the role is that we get to know each resident and the ways we can make them happy by the little touches that can lighten their day including having a chat as we work.


Angie

Angie Smith

Job Title: Activities Co-ordinator

Joined: 2022

Hi, my name is Angie and I am an activities coordinator here at The Spires. We all know that keeping active is important. We have created a wonderful culture within the home and we work together to give residents the best possible experience. We are here to ensure that residents enjoy an environment that is both stimulating and socially active.


We ensure the team knows each residents' preferences, so that we can deliver a person-centered program of events and activities. Essential to our homely feel is the strong relationships of trust we build with residents and their families and friends


Suzanne

Suzanne Millington

Job Title: Hairdresser

Joined: 2023

Hello, I'm Suzanne one of the Hairdressers at The Spires.


I have over 25 years hairdressing experience and I visit the home once a week to work my magic. Whether it's a perm, a colour or a simple trim, Residents can join me for a pamper and a friendly chat in the salon.


I am so lucky to do what I do, it is a real pleasure to work at the home and to build relationships with the Residents - we have fantastic conversations during their time in the salon and its nice to see them leave with a smile.