Hartfield House Care Home

4 Hartfield Road, Leatherhead KT22 7GQ
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9.9 74 Reviews
  • Hartfield House Care Home, Leatherhead
Hartfield House is a beautiful care home conveniently located just moments from the M25 motorway that offers 24 hour residential, respite, nursing and dementia care.

Residents at Hartfield House each have their own spacious and uniquely decorated bedroom with an en suite wetroom as well as access to a variety of communal areas, including living and dining rooms, a dedicated activities and wellbeing room, a café for enjoying a catch up with loved ones, a hairdressing and nail salon, a cinema and a private dining room for celebrating special family occasions. Hartfield House also has a secure, landscaped garden where residents can enjoy a morning stroll, a spot of gardening or simply a cup of tea!

The professional and empathetic team at Hartfield House work hard to promote and support the independence and dignity of their residents, getting to know them as individuals to ensure the care they receive is tailored towards their needs and preferences.

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Care Provided by Hartfield House Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lukasz Bogusz (Home Manager)
  • Admission Criteria
    • Admission subject to needs and assessment.
    • Ages 50+
  • Room Information
    • Single Rooms (62)
    • Single Rooms with ensuite Wet Room (62)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Hartfield House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • "Our Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.
    This assessment helps us to fully understand the level of care and support required by each individual and to ensure that we are able to meet those care needs.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time.


  • Parking

  • Ample parking available on site.


Hartfield House Care Home Reviews (74)

Total of 74, showing 21-40
9.9

Hartfield House Care Home has a Review Score of 9.9 (9.927) out of 10, based on 29 reviews in the last 2 years. Over all time Hartfield House Care Home has 74 reviews.

Overall Experience

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Review from B H (Friend of Resident) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I attended the charity coffee morning and received a warm welcome from the staff and residents. I was very impressed with the facilities and the way everyone was treated as individuals, nothing was too much trouble. I know that when the time comes for me to look for a home this is where I would want
to live.

Reply from Maria, Home Manager at Hartfield House Care Home

Thank you for coming to join us at our coffee morning, and taking the time to share your wonderful impressions. We are absolutely delighted to hear about your experience. You words are humbling and we are honored that you would consider us for a future home should the time come. I will share your feedback with our team.


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Review from R H (Nephew of Resident) published on 28 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My two aunts came here when the home first opened, and were excited to be in a new location but still local. They were so well cared for, and made to feel part of the community.
We would like to thank all the staff for their loving care for both aunts.

Reply from Maria Stancu, Home Manager at Hartfield House Care Home

Thank you for your review, and taking the time to share your feedback. We are delighted that your aunts were well cared for and had such a positive experience. I will pass on your thanks to our staff team.


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Review from A S (Daughter of Resident) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum loves living at Hartfield House Care Home. She feels at home. The carers are sensitive and kind. They are endlessly patient they treat Mum with dignity and respect. Any concerns I express are dealt with promptly and efficiently by the management. I observe the staff being respectful and sensitive
to all the residents and visitors. The atmosphere is pleasant and Mum loves the music and the dancing. She loves the food too! Thank you.

Reply from Maria, Home Manager at Hartfield House Care Home

We are delighted that your mum enjoys living with us at Hartfield House, and is at home. Such positive feedback that I will be sure to share with our team. It is fantastic to get positive feedback about so many different areas. We certainly also enjoy the music and dancing!


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Review from Elizabeth H (Friend of Resident) published on 29 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited a very close friend who is currently receiving respite care at Hartfield House Care Home. There was a warm professional welcome from a staff member and she organised a taxi for me for later in the day. Lunch was good, hot and tasty. The facilities are excellent and, without exception, all
the staff I met were polite, kind and happy to help in any way. They know everyone's name and speak politely to the residents. My friend is receiving excellent care and both of us would recommend this spotlessly clean home to anyone requiring care.

Reply from Maria, Home Manager at Hartfield House Care Home

Thank you so much for taking the time to review our home. I am so pleased that you enjoyed your visit, and that your friend is also enjoying her stay with us. We are really proud of our home and it is great to read such feedback, which I will share with our team.


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Review from E M (Resident) published on 3 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel at home and have since arriving at New Year.

Reply from Maria, Home Manager at Hartfield House Care Home

Thank you so much for your review regarding your stay with us, we are so pleased you have settled in and are enjoying your time with us.


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Review from S K (Resident) published on 1 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I really am very happy here.

Reply from Maria, Home Manager at Hartfield House Care Home

Thank you for taking your time to review are home. We are delighted that you are really happy at Hartfield House.


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Review from Johnathon D (Resident) published on 28 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experiences are good - no complaints. I feel looked after and I enjoy the food very much.

Reply from Maria Stancu, Home Manager at Hartfield House Care Home

We are absolutely delighted you have chosen to stay with us at Hartfield House. I am so glad you are able to share such a glowing review of life here. I will be sure to pass on your wonderful comments to the wider team as I know they will be extremely grateful!


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Review from A C (Daughter of Resident) published on 24 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hartfield House Care Home is absolutely amazing! It’s nothing but a first class care home with wonderful people working there. The manager is outstanding and has transitioned my mother from the community into the care home with love and care. Also the staff member who’s often on the front desk is amazing
and nothing is ever too much trouble. It’s so very sad when a loved one has Alzheimer’s but this care home is faultless!

Reply from Maria Stancu, Home Manager at Hartfield House Care Home

Thank you for your incredible comments about the team at Hartfield House. We work hard to exceed all expectations and they will be thrilled to receive this feedback.
The care and well-being of every resident is our number one priority and it is rewarding to have such positive feedback. Thank you for entrusting us with the care of your mother and we're delighted you chose to be part of Hartfield House extended family.


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Review from P B (Respite Resident) published on 27 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Felt very happy and well looked after. The food and attendance of staff were very good and the public rooms inviting. My bedroom when occupied and attention to detail very good, particularly over night. This is my second visit to receive care as lonely at home when my daughter goes on holiday.

Reply from Maria Stancu, Home Manager at Hartfield House Care Home

Thank you for taking the time to review Hartfield House and we are delighted you chose to stay with us again. It's wonderful that you felt very happy and well looked after. We are extremely proud of our dedicated staff and will be sure to pass on your kind words.


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Review from G P (Resident) assisted by family/friend published on 9 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a new resident, I have been made to feel very welcomed by everybody and have a lovely room and overlooks the garden. The management team are approachable and supportive and have made sure I am comfortable and relaxed in my new surroundings. The care and support from the staff has been kind and friendly
and they go the extra mile to make sure that I am well cared for and take the time out for a chat. I have enjoyed the activities and being able to get together with other residents has helped me make new friends. The food has been lovely and the cakes are delicious!

Reply from Maria Stancu, Home Manager at Hartfield House Care Home

Thank you for your amazing comments and such high praise for the team. We work hard to exceed all expectations and the team will be thrilled to receive this feedback. It's wonderful that you have taken the time to acknowledge "The care and support from the staff has been kind and friendly and they go the extra mile to make sure that I am well cared for and take the time out for a chat". It's something everyone at Porthaven takes great pride in.


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Review from D G (Daughter of Resident) published on 26 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When you walk into Hartfield House you are immediately welcomed into a bright friendly environment. It is more like a boutique hotel than a care home. Residents congregate in the bistro area where activities are organised. My father enjoyed doing jigsaws with the other residents I always looked forward
to visiting, joining in with tea and delicious cake. The staff are very helpful and attentive. I was so comforted that my father passed away peacefully in their care.

Reply from Maria Stancu, Home Manager at Hartfield House Care Home

Thank you for your amazing comments and such high praise for the team, especially under such difficult circumstances. It was our pleasure to have been entrusted with the care of your father, he is missed by all of the team here at Hartfield House.


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Review from Valerie G (Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was welcomed to this care home after having spent a lot of time on my own in my home where my daughter had become my carer. I was given a very nice room but it was a bit of a long way from where things take place, however, I was moved to another room which was great. I am very happy in this care home
- everyone is very friendly, the food is great and I am being very well looked after.

Reply from Maria Stancu, Home Manager at Hartfield House Care Home

We are absolutely delighted you have chosen to stay with us at Hartfield House. I am so glad you are able to share such a comprehensive and glowing review of life here.
I will be sure to pass on your wonderful comments to the wider team as I know they will be extremely grateful!


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Review from K P (Daughter of Resident) published on 8 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I got a very good feeling as I walked in the door all the staff were professional and welcoming. I was worried about getting my mum to accept care as she was adamant that she wanted no care. She has dementia. I brought her in and she has not asked to go home and is very happy at Hartfield House Care
Home. I am surprised and delighted by that. I cannot say how pleased I am to have found this home having seen so many which are not good.

Reply from Maria Stancu, Home Manager at Hartfield House Care Home

Thank you so much for your glowing review. We were delighted that your mum has settled in at Hartfield House and we thoroughly enjoy spending time with her. I'll ensure I share the wonderful comments with the rest of the team. They will be delighted!


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Review from Roz H (Daughter of Resident) published on 13 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum arrived in July and, from the first day, has been met with friendly, helpful, caring and respectful staff. Everyone knows Mum (and all the residents). The atmosphere is friendly and welcoming, with the "Bistro" a central focus. Mum's room is spacious and comfortable, with doors opening onto a little
terrace - perfect in the summer. We are so happy that Mum is being so well cared for.

Reply from Maria Stancu, Deputy Manager at Hartfield House Care Home

Thank you for your incredible comments. We work hard to exceed all expectations, and the team will be thrilled to receive this feedback. The care and well-being of every resident are our number one priority, and it is rewarding to have such positive feedback.


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Review from Karen A (Niece of Resident) published on 22 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Family and I have been looking after my Aunt for many years, and it was a difficult decision to suggest to her that she consider respite care. We had looked at several care homes in her area, and Hartfield House was definitely the best for her in every way. So, in November my Aunt was warmly welcomed
by the team into the most beautiful courtyard room at Hartfield House. We feel that she settled in as quickly as she has because of the attention and compassion shown to her by everyone at the home. The Home Manager always meets us on our visits and regularly spends time chatting with my aunt, who felt so settled that she asked to stay longer, particularly as she enjoys her weekly visits to the hairdressing salon and is now looking forward to all the Christmas arrangements. Hartfield House is beautiful with superb facilities, but it is the care and consideration shown to her that makes it feel like a real home to my aunt. Thank you to the manager and your team for everything.

Reply from Maria Stancu, Deputy Manager at Hartfield House Care Home

Thank you for your amazing comments and such high praise for the team. It's wonderful that you have taken the time to acknowledge the attention and compassion shown to your aunt by everyone at Hartfield House. It's something everyone at Porthaven takes pride in.


We work hard to exceed all expectations and the team will be thrilled to receive this feedback.


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Review from Marion S (Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my opinion. The finest place for me to live in since January 15th 2022. This home has every facility for continue good health and happiness. This also includes comfortable sleeping facilities in a beautiful setting looking through my window daily, excellent. Food is provided. Beautiful gardens
in which safely i can "work" at leisure. This is a pleasure when family and friends are welcomed by wonderful, hardworking, patient staff.

Reply from Maria Stancu, Deputy Manager at Hartfield House Care Home

We are absolutely delighted you have chosen to stay with us at Hartfield House. I am so glad you are able to share such a comprehensive and glowing review of life here. I will be sure to pass on your wonderful comments to the wider team as I know they will be extremely grateful!


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Review from E C (Daughter of Resident) published on 6 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hartfield House is a lovely, cosy home which doesn't feel like a care home. Everyone seems very caring and concerned and genuinely worried about the residents.

Reply from Maria Stancu, Deputy Manager at Hartfield House Care Home

What wonderful praise - thank you so much! I will be sure to share your feedback with the team; they will be delighted.


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Review from John W (Husband of Resident) published on 22 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Before I chose Hartfield House, I consulted several church and other friends for advice and recommendations regarding an appropriate care home for my wife. (I know now this is the best way to choose one.)
Hartfield House was one of two recommended by friends on the basis of a lot of experience by several
individuals and families. I visited them both and immediately was sure Hartfield House was the right choice for us, even though I had not seen more than a fraction of the facilities there by that time. The welcome and evident competence and sympathetic understanding of the manager was completely reassuring, and typical of what I learned to expect from all the care staff I subsequently met.
Sadly, my wife was only able to benefit from the care provided at Hartfield House for a short time. But in that time I could easily make a sound judgement of the home and its facilities, having had considerable top quality care support for my wife at home over a long time.
Thank you.

Reply from Hannah Markland, Home Manager at Hartfield House Care Home

Thank you for your wonderful review and such lovely comments, especially under such difficult circumstances. It was our pleasure to have been entrusted with the care of your wife during the latter stage of her life, she is missed by all of the team here at Hartfield House. I will ensure your feedback is passed on to the wider team who will really appreciate your kind words.


Warmest regards,
Hannah


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Review from Murray O (Husband of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am writing to say an enormous thank you to you and all your team for the superb care you have given my wife over the last three and a half years. I distinctly remember the first day in January 2019 when I moved her into Hartfield and she was enveloped by a team who made sure she felt welcomed, safe
and secure. The inevitable deterioration in her condition as the early-onset Alzheimer’s took its toll was managed and dealt with by the team with genuine concern and care for her well-being. I cannot recall any point in the time she was at Hartfield, when I ever had any concern that she was getting anything but the best looking after. When it came to her final few days, again all the support and attention that she was given was unbelievable. The warmth and depth of feeling was visible on all the team's faces. I cannot express in words what will this has meant to me. You are a group of amazing people – thank you!

Reply from Hannah Markland, Home Manager at Hartfield House Care Home

Thank you for your wonderful review and such lovely comments, especially under such difficult circumstances. It was our pleasure to have been entrusted with the care of your amazing wife, she is deeply missed by all of the team here at Hartfield House.


I will be sure to pass on your wonderful comments to the wider team as I know they will be extremely grateful!


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Review from M G (Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been in Hartfield House Care Home for over 3 years and it is to me a home from home. I have nothing but praise for the management staff and dedicated team of workers who work tirelessly to provide the residents with excellent care. There is an extensive selection of facilities to enjoy, lots
of activities, outings by minibus, exceptional food prepared by expert chefs with a variety of menu options to suit individual medications and requirements. I would highly recommend Hartfield House Care Home for respite or permanent care.

Reply from Hannah Markland, Home Manager at Hartfield House Care Home

We are absolutely delighted you have chosen to stay with us at Hartfield House. I am so glad you are able to share such a comprehensive and glowing review of life here.
I will be sure to pass on your wonderful comments to the wider team as I know they will be extremely grateful!
Thank you again.


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Current Review Score: 9.9 (9.927)

Overview of Review Score

The Review Score of 9.9 (9.927) out of 10 for Hartfield House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.927 for Hartfield House Care Home is calculated as follows: ( (319 Excellents x 5) + (25 Goods x 4) ) ÷ 344 Ratings = 4.927

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hartfield House Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Apr 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

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Meet the Team (2)

Jenny

Jenny Robinson

Job Title: Client Services Manager

Joined: 2023

Hello, my name is Jenny Robinson, and I am the Client Services Manager here at Hartfield House.


Having worked in the retirement living sector for the past five years, I was thrilled to be given the opportunity to join the team at Hartfield House - I have never looked back and thoroughly enjoy my job as no two days are the same.


My role at Hartfield House involves helping, supporting and guiding people as they choose a home for themselves or a loved one. I am delighted to be able to show people around Hartfield House as everybody benefits from the emotional process of moving into a new home being made smoother with a helping hand. Hartfield House is a truly special home and has a unique atmosphere from the moment you come through our front doors.


If you'd like to find out more about our home please do not hesitate to give me a call, as I would be more than happy to help with any questions, whether it be for short-term or permanent care.


William

William Parker

Job Title: Head Chef

Joined: 2023

Hello, my name is William Parker, and I am the Head Chef here at Hartfield House.


I have worked as a chef in the senior care sector for 17 years and thoroughly enjoy doing so. I find being able to make a difference in the lives of our residents incredibly fulfilling. I have a GNVQ Level 2 and 3 in Professional Cookery.