Hartfield House Care Home

4 Hartfield Road, Leatherhead KT22 7GQ
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9.9 74 Reviews
  • Hartfield House Care Home, Leatherhead
Hartfield House is a beautiful care home conveniently located just moments from the M25 motorway that offers 24 hour residential, respite, nursing and dementia care.

Residents at Hartfield House each have their own spacious and uniquely decorated bedroom with an en suite wetroom as well as access to a variety of communal areas, including living and dining rooms, a dedicated activities and wellbeing room, a café for enjoying a catch up with loved ones, a hairdressing and nail salon, a cinema and a private dining room for celebrating special family occasions. Hartfield House also has a secure, landscaped garden where residents can enjoy a morning stroll, a spot of gardening or simply a cup of tea!

The professional and empathetic team at Hartfield House work hard to promote and support the independence and dignity of their residents, getting to know them as individuals to ensure the care they receive is tailored towards their needs and preferences.

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Care Provided by Hartfield House Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lukasz Bogusz (Home Manager)
  • Admission Criteria
    • Admission subject to needs and assessment.
    • Ages 50+
  • Room Information
    • Single Rooms (62)
    • Single Rooms with ensuite Wet Room (62)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Hartfield House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • "Our Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.
    This assessment helps us to fully understand the level of care and support required by each individual and to ensure that we are able to meet those care needs.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time.


  • Parking

  • Ample parking available on site.


Hartfield House Care Home Reviews (74)

Total of 74, showing 61-74
9.9

Hartfield House Care Home has a Review Score of 9.9 (9.927) out of 10, based on 29 reviews in the last 2 years. Over all time Hartfield House Care Home has 74 reviews.

Overall Experience

  • 68
  • 6
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Review from J W (Resident) published on 14 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happier here than at home.
Wonderfull carers - efficient, caring, even affectionate.
Very well managed.

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Review from Rachel B (Niece of Resident) published on 13 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with the care and management of Hartfield House Care Home. My aunts have settled quickly in to life at the home and feel very well cared for. The reception and management are welcoming and receptive. The nursing staff are friendly, professional and provide person-centered
care. The residents rooms and living areas are beautifully maintained and feels very much the residents home. I would highly recommend.

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Review from Geraldine L (Daughter of Resident) published on 8 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been in Hartfield House since February 2019, and I cannot fault the care she is given. The staff are so caring and deal amazingly and patiently with her fluctuating moods due to dementia. It is clear they understand it isn't really my mum being like she is, but the horrid condition she unfortunately
has. Special mention must go to the lady who is in charge of the nursing staff. The home has been fantastic during the Covid crisis, and I am so grateful they have kept my mum safe and well. One gripe is that a set of mum's teeth costing nearly £700 went missing after only about two months of being fitted, and I was told I was not entitled to any compensation. In view of the monthly cost, I was surprised and disappointed at this. Other than that, there is nowhere else I would want my mum to be as it gives me huge peace of mind to know she is so well cared for.

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Review from Christine T (Daughter of Resident) published on 8 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother arrived at Hartfield in early 2020, and from the very start, the staff were helpful, courteous and very caring, making sure that she settled in and felt welcome, and responding to any requests that we had about her care. The home itself is lovely. The rooms and communal areas are clean, bright
and beautifully furnished and decorated, and the ambience is always of a happy and busy place. The quality and variety of food served is amazing. Soon after my mother arrived lockdown started, but the staff have continued to provide an excellent service, always calm and efficient, and obviously working very hard to make day to day life pleasant for the residents. It has been extremely reassuring to know that during lockdown my mother has been so well looked after.

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Review from A K (Respite Resident) published on 5 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I spent two months in respite at Hartfield House in 2019. I was very impressed by the light, bright surroundings, big windows and restful decor enhanced by a beautiful mix of contrasting fabrics throughout the bedrooms and communal areas was very pleasant. The staff, including all the carers, were very
kind and helpful ensuring our comfort. The food was varied and tasty; the soups were especially good and the sponge cakes exceptional! Lovely gardens with seating surround Hartfield House. There was also a hairdresser and a cinema, activities included exercise classes, coach trips and art. Also crosswords in the bistro coffee bar. I came home feeling I'd had a holiday in a 5 star hotel!

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Review from Karen S (Daughter of Resident) published on 19 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved to Hartfield House 12 months ago. And since then I have been extremely pleased with the care that she has received.
The staff treat my mum with respect and dignity. They are personable and kind, and really do go the “extra mile” to try and make her as happy and comfortable as she can
be.
The facilities are excellent, what I particularly like is that all the rooms are light and bright. It is a really cheerful home, the bistro area has a good vibe and the communal lounge areas are homely but still chic.
I have built up a good rapport with the staff and this is very important as my mum has dementia. I am able to phone anytime to talk through my mum's needs and this has been incredibly helpful, especially in the last few weeks since the Coronavirus lockdown.
I am thrilled that I found Hartfield and couldn’t be happier that my mum is lucky enough to be a resident there. I recommend it without any hesitation whatsoever.

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Review from Sarah M (Daughter of Resident) published on 21 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has a lovely atmosphere but it is the quality of the staff that makes it excellent. My father is unwell and has needed a high level of care and a few doctor visits. The staff have all been very kind and patient and appear to have a genuine fondness for all their residents. Communication has
been excellent and both the organisational team and nursing care team have always found time to discuss all my queries. It’s a huge relief to see my Dad safe, happy and comfortable.

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Review from S R (Daughter of Resident) published on 20 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother joined Hartfield in late 2018. She had previously been resident at another home which had not suited her. She has settled very well at Hartfield and is beginning to thrive again physically.


As well as being caring and friendly, the staff provide excellent attention to detail and make a

lot of effort to understand the residents as individuals.


The management is responsive, for example, jellies and fruit are served each afternoon to improve hydration through a fun social activity.


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Review from Clive E (Son of Resident) published on 15 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident since December 2018. In that time, the staff and management have done everything to make him feel welcome and at home. They also assisted him greatly with a recent bereavement. Can't speak highly enough of all the team.

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Review from Lesley B (Daughter of Resident) published on 5 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful accommodation - the cinema room and library are very popular with my dad - he likes watching the cricket on the big screen! The staff are incredibly friendly and are really making an effort to get to know my father and to provide outings, food and activities that he will enjoy. The food is
delicious. It is a great comfort to know my father is safe and being well looked after.

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Review from Susan M (Resident) published on 31 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father could not have been made more welcome at this wonderful care home. He is very well looked after, giving great peace of mind to the rest of the family.

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Review from Tina T (Sister-in-law of Resident) published on 12 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From my very first visit I was totally smitten. The home (Hartfield House) was totally brand new. Stunning decor, wonderful atmosphere, incredible staff. So caring, helpful, patient, understanding. The rooms are so beautiful and the food is 5 star. Activities, cinema, crafts, outings on the minibus.
Hairdressers. I would totally recommend to anyone wishing first class care for their loved one. Nothing is too much trouble. Always ready to help and listen.

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Review from M C (Niece of Resident) published on 12 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited a few care homes before placing my Aunt into one from April this year. In early September my Aunt's sister in law and I called into Hartfield House to make enquiries as it was nearer for both of us to visit. The staff were very welcoming and offered us tea and a tour which we happily accepted.
We found the rooms and decor to be of exceptional quality and were bright and airy. The lounges were comfortable as were the dining areas. Again very welcoming. We both visit regularly with family and on every occasion, the staff treat us as friends and keep us fully up to date with my Aunt's progress. The service provided gives us peace of mind knowing my Aunt is safe and secure. I feel that we have won the lottery!

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Review from Timothy H (Son of Resident) published on 26 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved my 104-year-old mum to Hartfield House from another care home which was delivering a poor standard of care. The care at Hartfield House was a revelation.
They carefully took her off sedative drugs and brought our old mum back to us - she started to enjoy life again with outings, cinema and
social activities she hadn't experienced for years. The care at Hartfield House is exceptional and all the staff are excellent in their roles.

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Current Review Score: 9.9 (9.927)

Overview of Review Score

The Review Score of 9.9 (9.927) out of 10 for Hartfield House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.927 for Hartfield House Care Home is calculated as follows: ( (319 Excellents x 5) + (25 Goods x 4) ) ÷ 344 Ratings = 4.927

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hartfield House Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Apr 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (2)

Jenny

Jenny Robinson

Job Title: Client Services Manager

Joined: 2023

Hello, my name is Jenny Robinson, and I am the Client Services Manager here at Hartfield House.


Having worked in the retirement living sector for the past five years, I was thrilled to be given the opportunity to join the team at Hartfield House - I have never looked back and thoroughly enjoy my job as no two days are the same.


My role at Hartfield House involves helping, supporting and guiding people as they choose a home for themselves or a loved one. I am delighted to be able to show people around Hartfield House as everybody benefits from the emotional process of moving into a new home being made smoother with a helping hand. Hartfield House is a truly special home and has a unique atmosphere from the moment you come through our front doors.


If you'd like to find out more about our home please do not hesitate to give me a call, as I would be more than happy to help with any questions, whether it be for short-term or permanent care.


William

William Parker

Job Title: Head Chef

Joined: 2023

Hello, my name is William Parker, and I am the Head Chef here at Hartfield House.


I have worked as a chef in the senior care sector for 17 years and thoroughly enjoy doing so. I find being able to make a difference in the lives of our residents incredibly fulfilling. I have a GNVQ Level 2 and 3 in Professional Cookery.