The Old Chapel Care Home has a Review Score of 9.3 (9.313) out of 10, based on 4 reviews in the last 2 years. Over all time The Old Chapel Care Home has 10 reviews.
Review from Alan L (Son of Resident) published on 10 December 2024
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Review from P B (Son of Resident) published on 29 April 2024
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Review from K S (Wife of Resident) published on 11 April 2024
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Review from Mike P (Son of Resident) published on 10 May 2023
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Review from Gill G (Daughter of Resident) published on 9 May 2022
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Review from Gill F (Daughter of Resident) published on 19 March 2020
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Review from Valerie T (Respite Resident) published on 18 July 2018
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Review from Sally A (Daughter of Resident) published on 12 April 2018
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I cannot recommend this place enough. Management is on the ball with everything and being a qualified nurse with long standing geriatric experience this brings peace of mind.
Staff follow her exemplary example with so much care and compassion,
Facilities are new, clean and bright with lovely views. All rooms are en-suite. Meals are freshly made and open to requests with home baking always available. All I would say is it will not stay hidden for long!
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Review from P K (Son of Resident) assisted by family/friend published on 12 April 2018
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Review from Jane R (Daughter of Resident) published on 14 March 2018
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All the staff are welcoming, friendly and cheerful with both residents and visitors. They always have time to discuss anything.
The atmosphere is relaxed, with laughter often heard as you walk in.
The building is light and airy
Meals are great, with lots of home baking and traditional menus to suit everyone.
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The Review Score of 9.3 (9.313) out of 10 for The Old Chapel Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 4 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.4 out of 5 from 4 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.938 for The Old Chapel Care Home is calculated as follows: ( (46 Excellents x 5) + (1 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 48 Ratings = 4.938
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.375 Points relating to the number of positive Reviews for The Old Chapel Care Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 15 registered maximum number of service users is 3, which has been reached with 4 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 6 Feb 2020
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