Review from Keith B (Son of Resident) published on 22 April 2024
Submitted via Website • Report

Overall Experience

My mother has been at Bridge House Care Home for ten weeks and she has received good care by being kept comfortable and pain-free.
I’d like to thank everyone that is involved but specifically the three members of staff who I met with yesterday.

Reply from Patricia Lavery, Registered Manager at Bridge House Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are very happy to hear you can feel at ease with your mum in our care and we hope to continue providing your loved one with the best possible care. I will pass your kind words on to the team.

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Review from Gillian B (Daughter of Resident) published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience

My mom was a resident until she died, March 28th. The care she got while at the home was first-class. Not only was she cared for and looked after for all the time she was there. But her family were looked after on her passing.
A first-class home.

Reply from Victoria Lavery, Registered Manager at Bridge House Care Home

Thank you for your lovely review. It's lovely to hear from family members feeling like their loved one is cared for and looked after. The team work hard to be person-centred and ensure we deliver a high standard of care. I know the staff will appreciate your kind words. I will share your review with the team at Bridge House Care Home.

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Review from R W (Daughter-in-law of Resident) published on 16 April 2024
Submitted via Website • Report

Overall Experience

When my mother-in-law became end of life, all staff left no stone unturned to make sure she was comfortable, pain-free and peaceful. They also looked after the relatives by explaining everything to us and made sure all our needs were met. They made sure she kept her dignity right to the end.

Reply from Victoria Lavery, Registered Manager at Bridge House Care Home

Thank you for your kind words. I will share your review with the staff team. It was a pleasure to look after your mother-in-law.

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Review from T W (Daughter of Resident) published on 15 April 2024
Submitted via Postal Card • Report

Overall Experience

Very personalised care. One of the team organised a very specific hairdresser to come and do my mum's hair, she used to do it before Covid. Mum was delighted with her hair looking like it used to. Such consideration and kindness from a member of staff!

Reply from Victoria Lavery, Registered Manager at Bridge House Care Home

Thank you for taking the time to complete a review. I will pass your kind words on to the whole team.

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Review from S B (Daughter of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience

Mum was reluctant to stay for respite in Bridge House and so did not really make the most of everything on offer. She didn't eat well or join in the activities, but I observed that many of the other residents were very happy and enjoyed an excellent relationship with the staff, who were without exception

kind, caring and welcoming. I wouldn't hesitate to use Bridge House again if necessary and they got Mum back on track with her meds, so that she is now able to live in her own flat (with care) at present.

Reply from Patricia Lavery, Registered Manager at Bridge House Care Home

Thank you for taking the time to leave a review and thank you for your kind words. I will pass these on to the staff. Registered Manager.

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Review from J G (Daughter of Resident) published on 18 January 2024
Submitted via Postal Card • Report

Overall Experience

Mum was admitted for 2 weeks respite whilst waiting for medication to begin working. We were greeted warmly and were helped throughout by the care manager. All staff, without exception, were pleasant, friendly, caring and responsive. Mum required a lot of patience and kindness, which she received at

all times. Mum was fairly independent re toileting and moving in her room. Staff were always available, when requested, to help her with personal care. All medication was given on time. We were advised with sensitivity regarding dealing with the relevant agencies for when Mum returned home. The meals were not great but, again, staff were great.

Reply from Patricia Lavery, Registered Manager at Bridge House Care Home

Thank you for your kind words. It's aways nice to hear families and residents were happy with the care provided. I will pass on your kind words to the staffing team. I will pass on your review of the food and drinks, we do sit with residents and gather their likes and dislikes, but going forward we will make sure that all residents know of our comments book on each placing, this information is given to the well-being manager so we can improve our service.

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Review from Jill F (Stepdaughter of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience

Bridge House care home is absolutely amazing, the manager and all her team provide excellent care for my 90-year old stepfather who was not safe to stay at home on his own following Mum sadly passing 25/12/2022 also following a few falls, the last one unfortunately leaving him with a cracked bone to

his neck.
Dad was moved in for respite September 2023 for two weeks and is still there now, he is safe, content and very, very happy at Bridge House.
If he has any problems at all they are dealt with with care and understanding immediately and I am always informed.
Dad says he is looked after like a king and every member of staff go above and beyond to deliver excellent care to him personally.
I truly wish I had known about Bridge House when Mum needed care as I'm more than sure she would still be here today.
Thank you to all staff at Bridge House for your excellent service and care, you are all truly amazing and we can't thank you enough.

Reply from Patricia Lavery, Registered Manager at Bridge House Care Home

Thank you for complete this review. It is always lovely to hear good feed back. Your dad is a pleasure and the staff on floor 2 really love having him at Bridge House. The team work hard to make it home from home, for family members to enjoy their visits. Everyone gets to know our residents from the Maintenance person to the admin staff. I will pass your kind comments onto the staff team.

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Review from Vicky S (Daughter of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience

From the first moment we stepped into Bridge House, we felt happy that this was where our mum would call her final home. The management and staff were so welcoming and just seemed to understand how Mum was feeling and how to care for her in the right way. They understand Alzheimer's and are so kind,

caring and compassionate towards all the residents and their relatives. It's like one big happy family. We can't thank them enough for how they cared for Mum right to the end.

Reply from Victoria Lavery, Registered Manager at Bridge House Care Home

Thank you for taking the time to complete a review. It is always lovely to hear good feed back. The staff work hard to provide person-centred care and ensure family feel their loved ones are receiving the care they need. It was a pleasure to look after your mum, and I will pass your kind comments onto the team.

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Review from Roger H (Son of Resident) published on 9 January 2024
Submitted via Website • Report

Overall Experience

Our father has been a resident at Bridge House for the last 20 months or so and sadly passed away on New Year's Eve. He was a dementia sufferer and also registered blind and deaf.
My brothers and I would like to take this opportunity to thank all the staff who looked after Dad. Everybody has gone above

and beyond anything we ever thought was possible for human kindness and empathy, showing complete professionalism and loving care for our father. Special thanks to the care team on floor 3 and as a family, it is something we will never forget. Thank you for being there for our dad when he needed it. Happy New Year.

Reply from Victoria Lavery, Registered Manager at Bridge House Care Home

Thank you for your kind comments about our care team. We appreciate you taking the time to leave feedback. We are delighted to hear how happy you are with our care, Floor 3 staff were fond of your dad and have enjoyed looking after him in the past 20 months. The staff enjoyed, for that short time listening about your dad and his life. I know they all thought it was a pleasure to have known him and his family. We'll make sure to pass on your kind words to our dedicated staff team.

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Review from D R (Daughter of Resident) published on 28 December 2023
Submitted via Website • Report

Overall Experience

We recently had to move my Dad into emergency respite care, with a view of this being a more permanent arrangement and from the very first phone call, everyone I’ve dealt with has made a difficult process feel bearable. Nothing has been too much trouble and there has been no pressure on us at all during

this period of uncertainty, meaning things just seem to be slotting into place naturally. I can see my dad is safe and extremely well cared for and that means to world to me. From day one, all of the staff have been so warm, and caring and have shown such empathy to not only my dad, but to me too and I’ll be forever grateful for that. Although he’s a bit bewildered by the all changes, I can see a marked difference already in his physical appearance and even though we’ve got a long road ahead of us, I’m so glad it’s happening here.

Reply from Victoria Lavery, Registered Manager at Bridge House Care Home

Thank you for taking the time to complete a review. We are glad that you and your dad's experience is a positive one and that both of you are happy with the care we provided to your Dad. I will share your comments with the team. They work hard to ensure that the residents are safe and happy.

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Review from O R (Grandson of Resident) published on 28 December 2023
Submitted via Website • Report

Overall Experience

My grandad suffers with dementia and has lost the ability to properly look after himself. We were extremely nervous about moving him into a care home but we had no need to be. The staff are amazing at what they do and I can not fault them at all. They are very welcoming and extremely caring.
Before

my grandad was moved here he had stopped looking like him. He was pale and looked to have lost a lot of weight due to forgetting to eat and forgetting to take medication. He has been a resident for around 3 weeks now and I can already see a huge difference in him, he has his colour back and looks like my grandad again which is amazing to see.
For the first time since we lost my grandmother, he has company the majority of the day which seems to have improved his mood. They also do different activities which he seems to love.
I am confident that this is the best place for him to be.

Reply from Victoria Lavery, Registered Manager at Bridge House Care Home

Thank you for taken the time to complete a review. The care team appreciate good feedback for the family, I will pass your kind comments on to all the team. We work hard at Bridge House to be person centred, this includes the well being of families members. The activities team work hard to gather ideas from the residents around their hobbies and interest. Thank you.

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Review from Phil W (Son of Resident) published on 6 December 2023
Submitted via Website • Report

Overall Experience

My mother has been in the home for nearly four years, and during that time, she has received the best care possible. All the staff are friendly and try hard to make sure the residents are well taken care of. My mother has had some challenging times during the years she has been there, but the home has

always gone the extra mile to make sure she has received the best care possible.

Reply from Victoria Lavery, Registered Manager at Bridge House Care Home

Thank you for your kind words; we appreciate good feedback, and they work hard to provide person-centred care. Your mother is a pleasure to look after, and it is lovely to hear you are happy with the care she receives. Thank you, I will pass your comments on to the staff team.

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Review from Jen L (Daughter-in-law of Resident) published on 6 December 2023
Submitted via Website • Report

Overall Experience

All the staff at Bridge House understand what my mother-in-law needs. She is cared for with sensitivity and good humour. She loves to interact with the staff, and there is always lots of laughter, which is great. I appreciate the time and attention taken to organise a whole range of activities and the

support she is given to join in. I feel very welcome at Bridge House. I know I will be listened to and can ask questions when needed. Communication with care staff, leaders and managers is excellent, and the regular meetings for relatives are very helpful.

Reply from Patricia Lavery, Registered Manager at Bridge House Care Home

Thank you for taking the time to complete a review. The staff appreciate your kind words. They work hard at Bridge House to provide a happy environment for residents and those who visit. Activities are always happy to hear any ideas that residents or families may have. I will pass your comments on to the staff.

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Review from Ian I (Son of Resident) published on 29 November 2023
Submitted via Website • Report

Overall Experience

My mother has been at Bridge House Care Home for five years. It's an astonishing purpose-designed building that really impressed her. Her stay there, as her mental and physical abilities decline, has seen its ups and downs, attested by the measures put in place by the CQC a few years ago. However, in

the last eighteen months the new management has worked tirelessly and imaginatively to put the experience of each individual resident at the centre of their concerns. Likewise, each member of staff appears to be fully on board with this philosophy and the recognition of their contributions by management has seen the staff turnover much reduced - a major factor in forming stable relationships with the residents. There's always some new activity happening with a dedicated activities coordinator. The outcome is that, despite Mum's declining abilities at 95 years, I've never seen her happier. An outstanding care home, very highly recommended.

Reply from Patricia Lavery, Registered Manager at Bridge House Care Home

Thank you for your kind comments about our Care team. We appreciate you taking the time to leave feedback. We are delighted to hear how happy you are with our care, it is a pleasure to care for your mother. We're committed to ensuring a high standard of care and a comfortable living environment for residents and a place family enjoy visiting. We'll make sure to pass on your kind words to our dedicated staff.

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Review from Pat D (Wife of Resident) published on 24 November 2023
Submitted via Postal Card • Report

Overall Experience

My experience at Bridge House Care Home has been amazing. The carers helped me when I was in a bad way. They always have time to listen to you. They helped me so much. I cannot speak too highly of them, I will be forever grateful.

Reply from Patricia Lavery, Registered Manager at Bridge House Care Home

Thank you for taking the time to leave such wonderful feedback for the staff at Bridge House, All of our team are committed to providing the best possible care experience for all of our residents. I will ensure your feedback is passed on to the team.

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Review from M D (Sister of Resident) published on 21 November 2023
Submitted via Website • Report

Overall Experience

For my brother, Bridge House Care Home is an amazing environment. People don't often see the hard work that goes into the staff or the many challenges they face on a daily basis but they do an incredible job that is often overlooked. For all of their efforts, they merit every bit of recognition. All

I can say is that the personnel at Bridge House is exceptional and unmatched.

Reply from Patricia Lavery, Registered Manager at Bridge House Care Home

Thank you so much for this feedback and review. The whole team will be delighted to hear your comments. The team at Bridge House work hard to deliver person-centred care that is right for each person and we are reliant on feedback. We thank you for taking the time to share your feedback and I will share it with the whole team.

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Review from Linda W (Daughter of Resident) published on 1 November 2023
Submitted via Website • Report

Overall Experience

My family and I have had amazing support from the management of Bridge House Care home to support my dad's ever-evolving care needs. They have gone over and above expectations to ensure my dad's care needs are met.
The staff on the third floor are simply amazing. They are so attentive to my dad. They

all work so hard and have a brilliant attitude whilst dealing with challenging situations. After my dad had a short hospital stay, all of the staff came to visit him on the second floor and took time to welcome him back and made him feel so welcome.
I can’t praise the staff working at Bridge House Care Home enough. They always take time (even though they are so busy) to listen to you/discuss my dad and always with the best attitude. What more could you ask for? It was a massive decision to move my dad to a care home but we definitely got the best! Thank you.

Reply from Victoria Lavery, Registered Manager at Bridge House Care Home

Thank you for taking the time to complete a review. I will pass your kind comments on to the team at Bridge House. The team work hard to provide great care and be person-centred in our approach.

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Review from Katie C (Granddaughter of Resident) published on 18 August 2023
Submitted via Website • Report

Overall Experience

The staff on floor one are very caring and friendly, they pay a lot of attention to residents and needs. The room on floor one is bright and always has nice music on. Very happy with the care of our grandmother.

Reply from VITA Care Consultants, Registered Manager at Bridge House Care Home

Thank you for taking the time to leave your lovely review. It is always nice to hear words like 'caring and friendly'. We continue to strive to provide the highest level of care and create a warm and welcoming environment for our residents. Thank you again for your kind review.

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Review from Tim C (Son of Resident) published on 18 August 2023
Submitted via Website • Report

Overall Experience

Mum has been here for over three years. The Covid years were challenging and had their problems but the new management team, director and new staff have made a huge difference and now the care is brilliant in a wonderful, purpose-built home. Mum is now doing really well and communicating with staff

is a pleasure, as is visiting.

Reply from VITA Care Consultants, Registered Manager at Bridge House Care Home

Thank you for your lovely review. We are so pleased to hear that your mum is happy and content at Bridge House Care Home. We hope to continue providing your loved one with the best possible care. It is always nice to hear the words 'brilliant' and 'pleasure'. Thank you for choosing Bridge House Care Home.

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Review from Iris W (Next of Kin) published on 2 August 2023
Submitted via Website • Report

Overall Experience

First class friendly staff very clean and entrance looks more like a hotel. Nothing too much trouble and hopefully, my husband will be able to stay as coming home is very unlikely but better care than possible at home.

Reply from Victoria Lavery, Registered Manager at Bridge House Care Home

Thank you for taking the time to complete a review. I will pass your kind words on to the care team at Bridge House.

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Bridge House Care Home

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