Pebble Mill Care Home

2 Mill Pool Way, Edgbaston, Birmingham B5 7EG
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9.6 44 Reviews
  • Pebble Mill Care Home, Birmingham
Pebble Mill is a purpose-built home welcoming residents with a range of care needs, including residential, nursing and Parkinson's.

Set in the heart of Edgbaston, Bupa’s Pebble Mill Care Home is just two miles from Birmingham city centre and a stone’s throw from Cannon Hill Park and its renowned Arts Centre. The BBC’s fondly-remembered Pebble Mill Studio closed its doors in 2005 to make way for a family of world-class healthcare facilities like Pebble Mill Care Home.

With superior standards of design, build and interior finish, everything you’ll find at Bupa’s Pebble Mill Care Home has been made with residents in mind. From the wide and welcoming corridors and communal spaces to the wheelchair-accessible lifts and stunning interior décor in each of the comfortable en-suite bedrooms.

Each of the 62 bedrooms – many with garden and courtyard views – are fitted with a flat-screen TV and 24-hour call system and are individually air-conditioned, ensuring the preferred temperature all year round. A state-of-the-art salon and nail bar offers a tranquil space for relaxation, a spot of pampering or therapeutic treatment, whilst a collection of comfortable lounges and seating areas provide places to socialise or enjoy quiet contemplation.

The team of nurses and carers has been selected for their natural compassion and real desire to make a difference. In addition to the fantastic surroundings and delicious food, it’s the people who make Pebble Mill such a reassuring and inspiring place.

For more information about life in the home, please visit their Facebook page, search 'Bupa UK Pebble Mill Care Home'.

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Care Provided by Pebble Mill Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Care Offered
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Heidi Scott (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (58)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (58)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Pebble Mill Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Free onsite controlled parking available.


Pebble Mill Care Home Reviews (44)

Total of 44, showing 1-20
9.6

Pebble Mill Care Home has a Review Score of 9.6 (9.582) out of 10, based on 16 reviews in the last 2 years. Over all time Pebble Mill Care Home has 44 reviews.

Overall Experience

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  • 16
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Date Published

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Review from A T (Resident) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A pleasant well maintained building. I was welcomed and quickly made comfortable in my pleasant room. During my short rehab stay I was treated with care, consideration and respect by all members of staff and my visitors are welcomed. Any minor problems were usually dealt with quickly. Food is plentiful
served and care was taken to provide for particular requests. There was a varied programme of activities that I am sure would be of benefit to longer staying residents. Overall a good and positive experience. My only criticism related to payment. I asked to use my bank card but this was not possible. I feel this should be reconsidered.

Reply from David Mclean, Customer Service Adviser at Pebble Mill Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can felt at ease in our care and we hope Pebble Mill care home did everything possible to make the transition as easy as possible during your recovery. We will discuss your feedback with the home's manager to help them continually improve their service. Thank you for choosing Pebble Mill for your short rehab stay.


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Review from M S (Respite Resident) published on 8 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very comfortable room.
Very caring and helpful staff.
Nothing is too much trouble.

Reply from Maria Ricketts, Customer Care Adviser at Pebble Mill Care Home

Thank you for your feedback. We hope Pebble Mill care home did everything possible to make the transition as easy as possible. Thank you for choosing Pebble Mill for your stay.


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Review from K V (Daughter of Resident) published on 5 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pebble Mill is a caring home and they look after Mum very well. There have been improvements within the home. A variety of activities are available. The staff care for the residents and take time to get to know them and their families. The care from the GP assigned to Mum is excellent and the nurses
at the home work efficiently and ensure residents are well and keep relatives informed.

Reply from Rosie Smith, Customer Advisor at Pebble Mill Care Home

Hello and thank you for taking the time to leave such a lovely review for the staff at Pebble Mill Care Home. We are thrilled to hear that Mum enjoyed her stay within the home and that she received excellent care from the GP, nurses and staff. Best wishes!


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Review from L B (Partner of Resident) published on 4 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff, management, carers, chefs, launderers etc are extremely warm and caring. The food is excellent, building, grounds, and site are beautiful. (Facilities for visitors are outstanding.) Activities are varied and usually very good.
Health concerns are spotted quickly.
If there were more
carers - particularly at weekends - this would be an excellent home. I would still class this a very good care home.

Reply from Rosie Smith, Customer Advisor at Pebble Mill Care Home

Thank you for taking the time to leave a review for the staff at Pebble Mill Care Home. We are thrilled to hear that you find all staff, food, and grounds to be excellent. Of course, we would love to have as many wonderful carers as possible and will pass your comments on the home for them to keep in mind for the future. Best wishes!


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Review from Alice G (Granddaughter of Resident) published on 2 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service he received was excellent and of an exceptional standard. The staff and management were extremely supportive, caring and compassionate. Nothing was too much trouble and the staff did everything possible to provide my grandfather with high-quality support and dignity. They were also very
caring and flexible.

Reply from Rosie Smith, Customer Advisor at Pebble Mill Care Home

Thank you for taking the time to leave such a positive review for the staff at Pebble Mill Care Home. It is always wonderful to hear our staff described as "supportive", "caring" and "compassionate". We are so happy that your Grandfather enjoyed his stay and was given high-quality support. Best wishes!


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Review from Katherine G (Daughter-in-law of Resident) published on 27 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good palliative care and nursing management of my mother-in-law's complex physical and emotional needs.

Reply from Maria Ricketts, Customer Care Adviser at Pebble Mill Care Home

Thank you for your review. We are glad to help you and your family through such a difficult time. Thank you for choosing Pebble Mill Care Home.


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Review from M B (Son-in-law of Resident) published on 17 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law has been in Pebble Mill Care Home for 6 months. She is always treated with dignity and good humour and is very well cared for. There are many things she can no longer do for herself and she had a real fear of going into a care home. But the treatment she recieved here and the lovely
bright and airy environment mean she is now remarkably content.

Reply from Maria Ricketts, Customer Care Adviser at Pebble Mill Care Home

Thank you for your lovely review. We hope Pebble Mill care home did everything possible to make the transition as easy as possible. We hope to continue providing your loved one with the best possible care.


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Review from Gill B (Resident) published on 22 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Stayed 4 weeks to convalesce from hip replacement (gym accident). Home unsuitable; place couldn't have been better. like 4* modern hotel. Very well furnished and carpeted. Dining rooms (or eat in your room), lounges (activities organised) and tea/coffee café. All really clean. Spacious air-conditioned
flat floor room, electric profiling bed. Lovely shower in wet room bathroom (help if you need it). Cleaned daily. Laundry service included. Very good food; wholesome, freshly cooked onsite; 2 choices breakfast, lunch and tea. Tea trolley too. The carer staff are really good kind and helpful; looked after me, making sure you're ok. Also kind and helpful to residential bedridden people. Get them up and washed and fed. Call system. Excellent medical care by nurses, dispense meds and check wounds. You need to hire in physiotherapist. Can call in your own Chiropodist and hairdresser. (On-site salon; hairdresser comes in). No set visiting times. Lovely garden to sit in, and entertain visitors.

Reply from Fran Donno, Customer Service Adviser at Pebble Mill Care Home

We appreciate you taking the time to leave us your kind words. We are so pleased to hear that you enjoyed your time with us at Pebble Mill Care Home and that you were impressed with our facilities, delicious meals and the high standards of care provided. It is lovely to hear words like "Kind" and "Helpful" being used to describe our staff and we are glad that we made your stay with us a positive experience. Thank you for choosing Pebble Mill for your stay.


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Review from M S (Respite Resident) published on 15 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed at Pebble Mill for two weeks to convalesce following a knee replacement. The care and kindness shown to me during my stay was second to none. The staff were so welcoming and supportive and I enjoyed several entertainment programmes which were fantastic. The manager is doing an amazing job and
I thoroughly recommend the home to anyone.

Reply from Maria Ricketts, Customer Care Adviser at Pebble Mill Care Home

Thank you for your lovely review. It is always nice to hear from residents who have stayed in our home. Thank you for choosing Pebble Mill for your stay.


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Review from Rollie W (Next of Kin) published on 31 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited a number of care homes before deciding that Pebble Mill was the right place for the person for whom I have sole responsibility. The tour showed all the facilities that were available for the residents, and the support programme to make his stay fulfilling.
Now that we are 6 months down the
line, I have found the staff extremely caring and helpful. I visit about 5 to 6 times a week and have always found my friend to be well cared for and comfortable.
I would definitely recommend Pebble Mill Care Home.

Reply from Grace Langfield, Customer Service Adviser at Pebble Mill Care Home

We appreciate you taking the time to leave us your comments. We are pleased to hear you can feel at ease knowing your friend is receiving the best care possible at our home. Please let us know if there is anything else we can do to make their stay as comfortable as possible.


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Review from M A (Resident) published on 1 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very grateful to a very professional and caring management for understanding my needs and for their flexibility. I am also very appreciative that a member of the management team noticed my breathing issues and arrangements were made to see a GP promptly who instructed that I should be admitted
to A&E immediately. This action resulted in me being quickly seen and properly treated at the hospital. Less personal touch from the staff on the floor to the management. The best part is family and friends being invited to join me for a meal.

Reply from Maria Ricketts, Customer Care Adviser at Pebble Mill Care Home

Thank you for your lovely review. We are very happy to hear you felt at ease at Pebble Mill Care Home. Thank you for choosing Pebble Mill Care Home for your stay.


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Review from C R (Resident) published on 10 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I went to Pebble Mill for respite care following an operation. It is modern, comfortable, clean and friendly. The best thing is the wonderful staff, particularly the carers and nurses. They are patient, cheerful and compassionate. The meals were excellent too.

Reply from Grace Langfield, Customer Service Adviser at Pebble Mill Care Home

Thank you for your lovely review. We are so pleased to hear words such as "compassionate" and "cheerful" being used to describe our staff and even our meals being described as "excellent". Thank you for choosing Pebble Mill for your stay.


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Review from J W (Friend of Resident) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My close friend started living at Pebble Mill Care Home in April 2024. She has only been there for 2.5 weeks but in all of my contact with the home leading up to her admission and since visiting, I have been extremely impressed with the professionalism and friendliness of all of the staff.

Reply from Fran Donno, Customer Service Adviser at Pebble Mill Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your friend in our care, and it is always nice to hear words like professionalism and friendliness being used to describe our staff. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from D A (Daughter of Resident) published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mom was treated with the utmost respect. Unfortunately passing away on 8th April after almost 18 months as a resident. The carers and nurses were exceptional.

Reply from Grace Langfield, Customer Service Adviser at Pebble Mill Care Home

Thank you for taking the time to leave your review. We are saddened to hear of your loss and hope you are able to look back on this experience knowing your Mum recieved the best possible care.


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Review from Josephine J (Daughter-in-law of Resident) published on 3 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Only been here for less than a month but really impressed with everything here. Very well organised. Staff are very caring and attentive. Building and garden are very attractive. Food excellent.

Reply from Grace Langfield, Customer Service Adviser at Pebble Mill Care Home

Thank you for your lovely review. We are happy to hear you feel so at ease and happy with everything our home has to offer, from the food to the gardens and staff. Thank you for choosing Pebble Mill care home.


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Review from L T (Mother of Resident) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Not enough contact with management. The staff are always pleasant and willing to help.

Reply from Fran Donno, Customer Service Adviser at Pebble Mill Care Home

Thank you for your lovely review. We are pleased to hear that you find the staff pleasant and we will discuss your feedback with the home’s manager to help them continually improve their service. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from G B (Daughter of Resident) published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really friendly staff who take time out to speak with you and make my mom's stay there really comfortable and put her at ease. East regularly and food is fresh and cooked to order.

Reply from Rebecca Kellegher, Customer Service Adviser at Pebble Mill Care Home

Thank you for your lovely feedback. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your mum with the best possible care.


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Review from S W (Daughter of Resident) published on 9 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mom was in Pebble Mill for almost four years, living with dementia. As a fussy eater the kitchen staff were very supportive of this, often preparing something entirely different to cater for mom's taste - nothing was too much trouble. The management are very visible and always on hand to have a chat
if needed and are very supportive of families as well as residents. Both management and staff treated my mom with great care and dignity during her final few days.

Reply from Rebecca Kellegher, Customer Service Adviser at Pebble Mill Care Home

We appreciate you taking the time to leave us your comments. We are pleased to hear Pebble Mill were so accommodating for your Mum and we hope you go away from this knowing and feeling that she received the best possible care.


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Review from Lea M (Daughter of Resident) published on 30 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mom has Alzheimer's and she has been cared for compassionately by the staff at Pebble Mill. The staff have been available to discuss any concerns and kept me informed about mom's care.

Reply from Rebecca Kellegher, Customer Service Adviser at Pebble Mill Care Home

Thank you for your kind feedback. It is always nice to hear from family members feeling like their loved one is cared for and looked after.


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Review from K P (Daughter of Resident) published on 17 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care of our mother, who has dementia and is bedbound. Mom has to be washed, dressed and, in times when we are not visiting, fed and helped to drink. It is a lovely care home to visit, with friendly staff.

Reply from Rebecca Kellegher, Customer Service Adviser at Pebble Mill Care Home

Thank you for taking the time to leave your review. We are pleased to hear that your mother is receiving outstanding care and we hope to continue providing her with the best possible care.


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Current Review Score: 9.6 (9.582)

Overview of Review Score

The Review Score of 9.6 (9.582) out of 10 for Pebble Mill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.582 for Pebble Mill Care Home is calculated as follows: ( (117 Excellents x 5) + (65 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 189 Ratings = 4.582

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Pebble Mill Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 26 Feb 2025

En-suite bedrooms fully furnished to a high standard. Residents are encouraged to make their rooms feel more homely by bringing their own ornaments and photos.


Awards / Recognitions (0)

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Meet the Team (2)

Heidi

Heidi Scott

Job Title: Home Manager

Joined: 2024

I have been working as a home manager for over 20 years, I have worked in many different settings such as Mental Health, Rehabilitation, Elderly care as a Home Manager and also as an Area Director.


The sense of community a care home gives to residents and their families as well as to those that work in the home is what makes it for me. I feel privileged to be supporting the older generation as they have lived the life I am living. I love people's life stories; I love the spontaneity that comes with a variety of personalities.


I am a wife and mother to two children. I have two energetic dogs and in my spare time, I love to spend time travelling in my campervan seeing the beautiful sites and pubs around the UK. I have a passion for dance, art and music.


Fouad

Fouad Morsy

Job Title: Chef Manager

Joined: 2021

My name is Fouad Morsy. I am married with 2 lovely sons. I am proud of my 30 years cooking experience and I have worked as a catering manager for big companies. After my very successful career and the passing of my Father, I decided to work for Bupa so I can provide residents great quality food and the right nutrition. My team and I always go the extra mile to make them happy and feel special. I see all our residents as my own parents. I'm delighted to be part of the team at Pebble Mill.


Frequently Asked Questions about Pebble Mill Care Home

What types of Care is Pebble Mill Care Home registered for?

Older Person Care, Respite Care, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Pebble Mill Care Home provide?

Palliative Care, Convalescent Care & End of Life Care are other types of care provided.

How many Rooms does Pebble Mill Care Home have?

There are 58 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Pebble Mill Care Home?

Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Pebble Mill Care Home to the centre of Birmingham?

2.2 mile(s) as the crow flies, distance by road may be significantly further.