Pebble Mill Care Home

2 Mill Pool Way, Edgbaston, Birmingham B5 7EG
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9.6 44 Reviews
  • Pebble Mill Care Home, Birmingham
Pebble Mill is a purpose-built home welcoming residents with a range of care needs, including residential, nursing and Parkinson's.

Set in the heart of Edgbaston, Bupa’s Pebble Mill Care Home is just two miles from Birmingham city centre and a stone’s throw from Cannon Hill Park and its renowned Arts Centre. The BBC’s fondly-remembered Pebble Mill Studio closed its doors in 2005 to make way for a family of world-class healthcare facilities like Pebble Mill Care Home.

With superior standards of design, build and interior finish, everything you’ll find at Bupa’s Pebble Mill Care Home has been made with residents in mind. From the wide and welcoming corridors and communal spaces to the wheelchair-accessible lifts and stunning interior décor in each of the comfortable en-suite bedrooms.

Each of the 62 bedrooms – many with garden and courtyard views – are fitted with a flat-screen TV and 24-hour call system and are individually air-conditioned, ensuring the preferred temperature all year round. A state-of-the-art salon and nail bar offers a tranquil space for relaxation, a spot of pampering or therapeutic treatment, whilst a collection of comfortable lounges and seating areas provide places to socialise or enjoy quiet contemplation.

The team of nurses and carers has been selected for their natural compassion and real desire to make a difference. In addition to the fantastic surroundings and delicious food, it’s the people who make Pebble Mill such a reassuring and inspiring place.

For more information about life in the home, please visit their Facebook page, search 'Bupa UK Pebble Mill Care Home'.

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Care Provided by Pebble Mill Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Care Offered
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Heidi Scott (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (58)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (58)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Pebble Mill Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Free onsite controlled parking available.


Pebble Mill Care Home Reviews (44)

Total of 44, showing 21-40
9.6

Pebble Mill Care Home has a Review Score of 9.6 (9.582) out of 10, based on 16 reviews in the last 2 years. Over all time Pebble Mill Care Home has 44 reviews.

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Review from K M (Daughter of Resident) published on 2 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of this care home has been extremely positive. My father was discharged from the hospital and placed in Pebble Mill Care Home without my knowledge or involvement. The moment I found out, I looked up their status on the QCC website to find that they supposedly ''required improvement'' on
all five criteria. Honestly, this QCC status does not reflect our own experience. They have looked after my father exceptionally well. All of the staff that care for my father have been superb. The building itself is new, well designed and well decorated. My sister and I and my father's friends are delighted to visit him in such lovely surroundings. With the assistance of the physiotherapists and the home's extreme patience, they have managed to get him walking again - something that I thought I would never see. Please judge with your own eyes and ears, and don't take the QCC status as gospel. It was assessed in 2020, so perhaps their next assessment will reflect what my sister and I see.

Reply from David Mclean, Customer Service Adviser at Pebble Mill Care Home

Thank you for taking the time to leave your lovely review. We are glad to help you and your family through such a difficult time, and it is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care, and we look forward to seeing you again soon.


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Review from Veronica B (Friend of Resident) published on 11 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A dear friend received palliative care here in June, July and until his death in August. Overall, the care was very good. He was tended lovingly and treated as a whole person. The healthcare assistance staff seemed to really care and to have enough time to not rush the bathing and changes of linen.
Even a member of the weekend agency staff asked about my friend seriously, so that she could be aware of him as an individual. The senior nursing staff were also very caring, as if to a relative of theirs. Medical interventions were made with loving care. Two activities organisers offered a good programme of activities of many kinds, though temporarily constrained, of course, by the pandemic. Every effort was made, by one-to-one conversations, to find interests for each person, such things as garden visits being still possible. The quality assurance person who joined the staff in late July was compassionate and effective. She dealt with the things brought to her attention.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Pebble Mill Care Home

Thank you for taking the time to leave your lovely review. We are glad to hear that you feel your Friend was well cared for by all of the staff. We are so sorry for your loss but hopefully, you are able to go away from this knowing that your Friend received the very best care possible.


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Review from Paul B (Nephew of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Last year my Aunt was transferred to Pebble Mill Care Home from hospital and it's been fantastic! She has responded so well to the wonderful care she has received at Pebble Mill Care Home and looks amazing, no doubt the Spa Days and facials all helped. Everything about Pebble Mill Care Home is fabulous,
the home itself of course and all the brilliant staff. Unfortunately, I have other relatives with care needs so I have experience of other care homes and there is no doubt Pebble Mill Care Home is the absolute best. If I ever end up in a care home, it had better be here!

Reply from Alison Horridge, Customer Advisor on behalf of the team at Pebble Mill Care Home

Thank you for your lovely review. We are so glad to hear that your aunt is enjoying the activities and pampering at Pebble Mill. I will certainly pass your kind words on to the whole team. Thank you for your recommendation.


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Review from Sarah C (Next of Kin) published on 12 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My Mum was very poorly looked after, bedbound and forgotten about plus a gold ring went missing from her finger. She was just a number, never a person! Only in here for seven months before she sadly passed.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Pebble Mill Care Home

I am extremely sorry to read this, and for the loss of your mother. We will raise this matter with our senior team.


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Review from Annette J (Daughter of Resident) published on 23 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom was transferred here after a short stay in hospital. We are now six weeks on and she is now there full time. The staff are so kind and caring. They do activities most days. They all work so hard. They make time for all the residents. The place is clean tidy and the rooms are gorgeous. My mom
has her own room with a private bathroom. The decor is beautiful and she has her own things around her and is very settled there. If you are looking at a care home, this is the place to be.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Pebble Mill Care Home

Thank you for your kind words. We are so happy to hear our staff being described as kind and caring. Please let us know if there is anything more we can do to make her stay as comfortable as possible. Thank you again.


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Review from Irene F (Friend of Resident) published on 5 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As you know we have not been able to visit Pebble Mill for the last six months so I can only go on what I know from the last year really.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Pebble Mill Care Home

Thank you for taking the time to leave us feedback.


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Review from Michael B (Son of Resident) published on 25 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Pebble Mill Care Home from hospital in May 2020. She was considered end of life and needing palliative care. With wonderful care from the staff, she made a remarkable recovery from double pneumonia and enjoyed two glorious months. Her room and the facilities were absolutely first
class. She was nursed to a peaceful and dignified end by the staff following heart failure in August. I thoroughly recommend this excellent care provider.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Pebble Mill Care Home

We are very sorry about your loss. Please let us know if there is anything else we can do for you or your family.


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Review from L W (Daughter of Resident) published on 1 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum and Dad are both at Pebble Mill now. My Mum has been there for two years and there have been a lot of improvements this year. Keeping Covid-19 out of the home has been extremely well handled along with the communication to relatives. My Dad went into the home in April and has been made to feel
very welcome. I feel that both my parents are being treated in a very caring manner. Staff have also been very kind to me as I have found the whole situation very difficult emotionally.

Reply from Greta Narbutaityte, Customer Adviser at Pebble Mill Care Home

Thank you for your understanding during such a difficult time. We appreciate it is very hard not being able to see your loved one for such a long time. Please let us know if there is anything else, we can do to help.


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Review from C M (Daughter of Resident) published on 1 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Pebble Mill Care Home since December 2018. The care home has gone from strength to strength during her time here. She is well cared for and her wishes are respected. The meals are well prepared always offering plenty of choices. Activities staff work hard to provide a variety of
things to do and have done a great job liaising with the family during the lockdown, as have nursing staff and managers.

Reply from Greta Narbutaityte, Customer Adviser at Pebble Mill Care Home

Really appreciate you taking the time to leave us such lovely comments.


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Review from R T (Resident) published on 19 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall the staff are all very good. Some of the night staff need training in communication. Menus could be more varied and would suggest main meal be at night. Meal sizes should depend on appetite. Too much food wasted.

Reply from Greta Narbutaityte, Customer Advisor at Pebble Mill Care Home

We will discuss your feedback with the home’s manager to help us continually improve our service. Thank you for your comments.


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Review from T S (Sister of Resident) published on 16 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally a relaxed atmosphere. My sister is reluctant to ask for attention. I do not know if her complaints about food are justified but it seems to be an ongoing problem.

Reply from Greta Narbutaityte, Customer Advisor at Pebble Mill Care Home

Thank you for your feedback. Our resident’s health and well being is an absolute priority. We will certainly pass your comments on to the manager.


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Review from J L (Son of Resident) published on 15 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Great modern facilities, including a fantastic garden space. Friendly and caring staff who always do their best for Mum, including during the current challenging Covid-19 period. A big thanks to all the staff.

Reply from Greta Narbutaityte, Customer Advisor at Pebble Mill Care Home

We really appreciate you taking the time to leave us such lovely comments. Thank you for your praise.


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Review from Angela B (Daughter of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In this period of lockdown and uncertainty, plus not being able to visit Dad, Pebble Mill Care Home have been very efficient in keeping us up to date with photos, newsletters, video calls and regular communication.
All the staff from every department are very hardworking in providing care and support
to the residents.
At this worrying time for themselves and their families, they continue to provide an excellent service to make Dad feel safe and content with genuine interaction plus great chat and humour to make Dad feel special.
With a wide range of activities and full use of a beautiful garden which is vital in this period Pebble Mill is a lovely home for our very much loved Dad.
Thank You.

Reply from Greta Narbutaityte, Customer Adviser at Pebble Mill Care Home

We are very happy to hear you can feel at ease with your father in our care, thank you for taking the time to leave such lovely feedback.


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Review from J B (Daughter of Resident) published on 8 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A beautifully finished and equipped care home with good facilities. It was lovely that my parents could have adjoining rooms. I think the meals could have been a bit tastier, especially the soup. The staff was friendly and efficient. I felt some lacked experience in dealing with a stroke patient. All
in all, a positive experience, and I would use Pebble Mill again.

Reply from Greta Narbutaityte, Customer Adviser at Pebble Mill Care Home

We will discuss your feedback with the home’s manager to help us continually improve our service. Thank you for taking the time to leave your comments.


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Review from A S (Husband of Resident) published on 14 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good care.

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Review from Marie H (Daughter of Resident) published on 19 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pebble Mill Care Home fosters a very caring, homely environment for residents fortunate enough to be able to call it their home. They provide excellent person-centred care to the residents who are at the heart of everything they do. The team work very well together to provide a first class service treating
residents with the utmost respect, engaging with the families to ensure the provision of care is tailored to meet the individual needs of the resident.
The balance of creating a safe home from home environment can be difficult to achieve in a care home setting. Without a doubt, Pebble Mill has managed to do this.
With excellent management, nursing care, hostess service, housekeeping, catering, maintenance and stimulating activities, Pebble Mill has achieved a special place dad can call home.
Dad has started to live again thanks to a team of very special people.
So that just leaves me to say a very BIG THANK YOU to you all.
Keep up the great work ........... And save me a place!!

Reply from Greta Narbutaityte, Customer Adviser at Pebble Mill Care Home

Thank you for taking the time to leave your feedback. We are very happy to hear your father is having such a pleasant experience with Pebble Mill.
We will make sure to pass on these lovely comments to the care homes manager. The Bupa Customer Care Team.


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Review from Diane P (Daughter of Resident) published on 16 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pebble Mill Care Home is the best place ever!
If you are looking for peace of mind for a loved one, Pebble Mill Care Home is the place to be. The staff are all so loving, compassionate and very accommodating for any request needed for my mom. I have personally met with the home manager, nurse coordinator,
nursing staff and executive chef and they all reassured me that my mom was in excellent hands and receiving the best quality care.
The executive chef is always striving to accommodate my mom's menu request. The housekeepers do an amazing job of keeping Pebble Mill so clean and fresh! This home looks and feels more like a five-star hotel!
I am writing this review after returning home to Florida two months later, I am also looking to have another family member placed here as I truly love Pebble Mill Home and the staff!
Thank you to all the amazing staff that continually strive to go above and beyond the call of duty to make my mom happy! Pebble Mill Care Home is the best place ever!

Reply from Josephine Gaupholm, Customer Adviser at Pebble Mill Care Home

Thank you for your review of Pebble Mill Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding your mum receiving the best quality of care and the home being accommodating to your mother's needs. We will share your comments with the home manager. The Bupa Customer Care Team


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Review from Jayne B (Respite Resident) published on 15 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came here to Pebble Mill Care Home for 2 weeks. I have had the best time here it's been like a holiday. The carers are absolutely great, fantastic carers. The care I received have been amazingly wonderful and it will be sad and very emotional to be going home.

Reply from Josephine Gaupholm, Customer Adviser at Pebble Mill Care Home

Thank you for your review of Pebble Mill Care Home. We are pleased to hear that you have had a positive experience at the home and appreciate your comments regarding the carers being great. We will share your comments with the home manager. The Bupa Customer Care Team


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Review from Caroliine S (Daughter of Resident) published on 29 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was impressed with the facility from the outset. The receptionist was warm welcoming and knowledgeable. The accounts manager was helpful considerate and informative. However, the nurse who assessed my mother during a home visit was the individual who sealed the placement, she was intelligent caring,
engaging and able to answer all our questions re-assuring. On admission and throughout admission my mother spoke very highly of all the staff.

Reply from Josephine Gaupholm, Customer Adviser at Pebble Mill Care Home

Thank you for your review of Pebble Mill Care Home. We are pleased to hear that you and your mother have had a positive experience with the home and appreciate your comments regarding the welcoming and knowledgeable nature of the staff. We will share your comments with the home's manager. The Bupa Customer Care Team.


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Review from N G (Daughter of Resident) published on 29 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a fabulous home that I have no hesitation in recommending. The home goes beyond the excellent facilities without exception. Every member of staff from the care team to housekeeping are totally focused on making sure the residents are comfortable and well cared for. The family are also made to
feel part of the team and their needs are also considered at every point.

Reply from Andrew Hyland, Customer Adviser at Pebble Mill Care Home

Thank you for your review. We are pleased to hear about your positive experience at Pebble Mill and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Current Review Score: 9.6 (9.582)

Overview of Review Score

The Review Score of 9.6 (9.582) out of 10 for Pebble Mill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.582 for Pebble Mill Care Home is calculated as follows: ( (117 Excellents x 5) + (65 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 189 Ratings = 4.582

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Pebble Mill Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 26 Feb 2025

En-suite bedrooms fully furnished to a high standard. Residents are encouraged to make their rooms feel more homely by bringing their own ornaments and photos.


Awards / Recognitions (0)

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Meet the Team (2)

Heidi

Heidi Scott

Job Title: Home Manager

Joined: 2024

I have been working as a home manager for over 20 years, I have worked in many different settings such as Mental Health, Rehabilitation, Elderly care as a Home Manager and also as an Area Director.


The sense of community a care home gives to residents and their families as well as to those that work in the home is what makes it for me. I feel privileged to be supporting the older generation as they have lived the life I am living. I love people's life stories; I love the spontaneity that comes with a variety of personalities.


I am a wife and mother to two children. I have two energetic dogs and in my spare time, I love to spend time travelling in my campervan seeing the beautiful sites and pubs around the UK. I have a passion for dance, art and music.


Fouad

Fouad Morsy

Job Title: Chef Manager

Joined: 2021

My name is Fouad Morsy. I am married with 2 lovely sons. I am proud of my 30 years cooking experience and I have worked as a catering manager for big companies. After my very successful career and the passing of my Father, I decided to work for Bupa so I can provide residents great quality food and the right nutrition. My team and I always go the extra mile to make them happy and feel special. I see all our residents as my own parents. I'm delighted to be part of the team at Pebble Mill.