Pebble Mill Care Home

2 Mill Pool Way, Edgbaston, Birmingham B5 7EG
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9.6 48 Reviews
  • Pebble Mill Care Home, Birmingham
Pebble Mill is a purpose-built home welcoming residents with a range of care needs, including residential, nursing and Parkinson's.

Set in the heart of Edgbaston, Bupa’s Pebble Mill Care Home is just two miles from Birmingham city centre and a stone’s throw from Cannon Hill Park and its renowned Arts Centre. The BBC’s fondly-remembered Pebble Mill Studio closed its doors in 2005 to make way for a family of world-class healthcare facilities like Pebble Mill Care Home.

With superior standards of design, build and interior finish, everything you’ll find at Bupa’s Pebble Mill Care Home has been made with residents in mind. From the wide and welcoming corridors and communal spaces to the wheelchair-accessible lifts and stunning interior décor in each of the comfortable en-suite bedrooms.

Each of the 62 bedrooms – many with garden and courtyard views – are fitted with a flat-screen TV and 24-hour call system and are individually air-conditioned, ensuring the preferred temperature all year round. A state-of-the-art salon and nail bar offers a tranquil space for relaxation, a spot of pampering or therapeutic treatment, whilst a collection of comfortable lounges and seating areas provide places to socialise or enjoy quiet contemplation.

The team of nurses and carers has been selected for their natural compassion and real desire to make a difference. In addition to the fantastic surroundings and delicious food, it’s the people who make Pebble Mill such a reassuring and inspiring place.

For more information about life in the home, please visit their Facebook page, search 'Bupa UK Pebble Mill Care Home'.

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Care Provided by Pebble Mill Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Care Offered
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Heidi Scott (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (58)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (58)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Pebble Mill Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,100
    • Self-Funded Nursing Care from £1,350
    • RESPITE Self-Funded Residential Care from £1,220
    • RESPITE Self-Funded Nursing Care from £1,485

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.
  • (these prices are only a guideline, please contact Pebble Mill Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Free onsite controlled parking available.


Pebble Mill Care Home Reviews (48)

Total of 48, showing 41-48
9.6

Pebble Mill Care Home has a Review Score of 9.6 (9.595) out of 10, based on 20 reviews in the last 2 years. Over all time Pebble Mill Care Home has 48 reviews.

Overall Experience

  • 29
  • 17
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Date Published

48
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Review from Diane P (Daughter of Resident) published on 16 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pebble Mill Care Home is the best place ever!
If you are looking for peace of mind for a loved one, Pebble Mill Care Home is the place to be. The staff are all so loving, compassionate and very accommodating for any request needed for my mom. I have personally met with the home manager, nurse coordinator,
nursing staff and executive chef and they all reassured me that my mom was in excellent hands and receiving the best quality care.
The executive chef is always striving to accommodate my mom's menu request. The housekeepers do an amazing job of keeping Pebble Mill so clean and fresh! This home looks and feels more like a five-star hotel!
I am writing this review after returning home to Florida two months later, I am also looking to have another family member placed here as I truly love Pebble Mill Home and the staff!
Thank you to all the amazing staff that continually strive to go above and beyond the call of duty to make my mom happy! Pebble Mill Care Home is the best place ever!

Reply from Josephine Gaupholm, Customer Adviser at Pebble Mill Care Home

Thank you for your review of Pebble Mill Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding your mum receiving the best quality of care and the home being accommodating to your mother's needs. We will share your comments with the home manager. The Bupa Customer Care Team


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Review from Jayne B (Respite Resident) published on 15 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came here to Pebble Mill Care Home for 2 weeks. I have had the best time here it's been like a holiday. The carers are absolutely great, fantastic carers. The care I received have been amazingly wonderful and it will be sad and very emotional to be going home.

Reply from Josephine Gaupholm, Customer Adviser at Pebble Mill Care Home

Thank you for your review of Pebble Mill Care Home. We are pleased to hear that you have had a positive experience at the home and appreciate your comments regarding the carers being great. We will share your comments with the home manager. The Bupa Customer Care Team


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Review from Caroliine S (Daughter of Resident) published on 29 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was impressed with the facility from the outset. The receptionist was warm welcoming and knowledgeable. The accounts manager was helpful considerate and informative. However, the nurse who assessed my mother during a home visit was the individual who sealed the placement, she was intelligent caring,
engaging and able to answer all our questions re-assuring. On admission and throughout admission my mother spoke very highly of all the staff.

Reply from Josephine Gaupholm, Customer Adviser at Pebble Mill Care Home

Thank you for your review of Pebble Mill Care Home. We are pleased to hear that you and your mother have had a positive experience with the home and appreciate your comments regarding the welcoming and knowledgeable nature of the staff. We will share your comments with the home's manager. The Bupa Customer Care Team.


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Review from N G (Daughter of Resident) published on 29 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a fabulous home that I have no hesitation in recommending. The home goes beyond the excellent facilities without exception. Every member of staff from the care team to housekeeping are totally focused on making sure the residents are comfortable and well cared for. The family are also made to
feel part of the team and their needs are also considered at every point.

Reply from Andrew Hyland, Customer Adviser at Pebble Mill Care Home

Thank you for your review. We are pleased to hear about your positive experience at Pebble Mill and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Duncan M (Son of Resident) published on 17 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father required respite care for just over a week. After a visit, the family decided to use the Pebble Mill Care Home.
The care staff were friendly and approachable and seemed to genuinely care about my father asking questions about what he liked to eat and his hobbies. Although a new home, it was
very clean when we visited and I would be happy for my father to stay there again.

Reply from Josephine Gaupholm, Customer Adviser at Pebble Mill Care Home

Thank you for your review of Pebble Mill Care Home. We are pleased to hear that you and your father have had a positive experience at the home and appreciate your comments about the friendliness of the staff. We will pass your comments on to the home's manager. The Bupa Customer Care Team.


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Review from T M (Grandson of Resident) published on 31 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After delaying moving my Grandfather into a home as long as we possibly could, and after a false start on another move. The process has been very smooth and my Grandfather has settled in very well with none of the expected arguments which has relieved a level of stress of the whole family.

Reply from Gabriella Mills, Customer Adviser at Pebble Mill Care Home

Thank you for your review. We are pleased to hear that your Grandfather has settled in well to Pebble Mill and that the transition has been smooth for you all. We appreciate your comments and will share them with the home's manager. The Bupa Customer Care Team.


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Review from F M (Daughter of Resident) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been greatly impressed by the staff at Pebble Mill care home. Nothing has been too much trouble

Reply from Gabriella Mills, Customer Advisor at Pebble Mill Care Home

Thank you for your review of Pebble Mill. We are pleased to hear that you have had such a positive experience and appreciate your comments on our staff. We will share your review with the care home's manager. The Bupa Customer Care Team.


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Review from Janet S (Daughter of Resident) published on 16 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, who has gone as a nursing care resident, was taken on the second day of opening. She was the first there and I cannot speak too highly of staff and facilities. She seems settled and happy. I would not hesitate to recommend this home to anybody. It is better than a top hotel.

Reply from Natalie Krisman, Customer Service Adviser at Pebble Mill Care Home

Thank you for your review and I am so pleased to hear that your mother is well-cared for and happy in the home.


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Current Review Score: 9.6 (9.595)

Overview of Review Score

The Review Score of 9.6 (9.595) out of 10 for Pebble Mill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.595 for Pebble Mill Care Home is calculated as follows: ( (148 Excellents x 5) + (82 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 237 Ratings = 4.595

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Pebble Mill Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 26 Mar 2025

En-suite bedrooms fully furnished to a high standard. Residents are encouraged to make their rooms feel more homely by bringing their own ornaments and photos.


Awards / Recognitions (7)

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Meet the Team (2)

Heidi

Heidi Scott

Job Title: Home Manager

Joined: 2024

I have been working as a home manager for over 20 years, I have worked in many different settings such as Mental Health, Rehabilitation, Elderly care as a Home Manager and also as an Area Director.


The sense of community a care home gives to residents and their families as well as to those that work in the home is what makes it for me. I feel privileged to be supporting the older generation as they have lived the life I am living. I love people's life stories; I love the spontaneity that comes with a variety of personalities.


I am a wife and mother to two children. I have two energetic dogs and in my spare time, I love to spend time travelling in my campervan seeing the beautiful sites and pubs around the UK. I have a passion for dance, art and music.


Fouad

Fouad Morsy

Job Title: Chef Manager

Joined: 2021

My name is Fouad Morsy. I am married with 2 lovely sons. I am proud of my 30 years cooking experience and I have worked as a catering manager for big companies. After my very successful career and the passing of my Father, I decided to work for Bupa so I can provide residents great quality food and the right nutrition. My team and I always go the extra mile to make them happy and feel special. I see all our residents as my own parents. I'm delighted to be part of the team at Pebble Mill.