Beechwood Grove

44-48 East Dean Road, Eastbourne BN20 8EH
Submit a Review
Top 20 carehome certificate
10 78 Reviews
  • Beechwood Grove, Eastbourne
Beechwood Grove is a purpose-built care home offering the highest quality residential, nursing, dementia and respite care in a five-star setting.

Beechwood Grove has 60 individual en-suite rooms and state-of-the-art facilities, including a cinema room, hair and beauty salon, multiple day lounges and a bistro. Residents can enjoy beautiful panoramic views from the stunning landscaped gardens and terrace areas.

Beechwood Grove offers bespoke care plans and a varied choice of lifestyle activities to ensure residents receive the very best care and have the freedom to explore and enjoy a range of hobbies.

Beechwood Grove is part of Oakland Care.

Show Beechwood Grove on the Map

Care Provided by Beechwood Grove

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 61 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Dean Haffenden (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (59)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (59)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2017
    • Number of floors: 2

Funding & Fees Guide for Beechwood Grove

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,700
    • Self-Funded Residential Dementia Care from £1,800
    • Self-Funded Nursing Care £1,850 – £1,900
    • RESPITE Self-Funded Residential Care from £1,900
    • RESPITE Self-Funded Residential Dementia Care from £1,925
    • RESPITE Self-Funded Nursing Care from £1,950

  • All of our fees are fully inclusive and based on Individual Care needs.
    To discuss further please contact us.
  • (these prices are only a guideline, please contact Beechwood Grove to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Safe Visiting Suite and Enhanced Nominated Visitor appointments available .


  • Parking

  • Parking On-site for Visitors


Beechwood Grove Reviews (78)

Total of 78, showing 61-78
10

Beechwood Grove has a Review Score of 10 (9.989) out of 10, based on 30 reviews in the last 2 years. Over all time Beechwood Grove has 78 reviews.

Overall Experience

  • 74
  • 2
  • 2
  • 0
  • 0

Date Published

78
5
14
30
48

Review from C S (Daughter of Resident) published on 21 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The environment is homely and caring and the accommodation is excellent. All the staff-the carers, admin, housekeeping and catering are warm, caring and professional. I can not fault any aspect of the accommodation or care.

Reply from Sharon Ward, Client Relationship Manager at Beechwood Grove

Many thanks for taking the time to review us. I will pass this back to the team who are always keen for feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S B (Daughter of Resident) published on 16 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad had to have respite care after fracturing his hip. The communication, care and respect have been outstanding during his 6-week stay and without the help of the staff, we would have had real trouble. The home is beautiful and nothing is too much trouble. Thank you all so much.

Reply from Sharon Ward, Client Relationship Manager at Beechwood Grove

Thank you so much for your review and lovely comments, I will feed this back to the team. It's been a pleasure looking after Dad and we all wish him well for the future.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P H (Husband of Resident) published on 25 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a 93 year old with mobility problems and appreciate that this home is close to our private residence. It was an obvious choice and could not be better. You are welcome to visit at any time of the day or evening. The accommodation could not be bettered. The warmth, comfort is excellent. Entertainment
exercise and outings make it perfect for residents. The food and the care are second to none. The staff are caring and extremely friendly and considerate. I would recommend this care home to anyone who requires it.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ellie E (Daughter-in-law of Resident) published on 25 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the management and all the staff who contributed to such a wonderful 103rd birthday party for my mother-in-law. We all enjoyed ourselves very much. You all went to so much trouble to make sure Mum had a special day. Our lunch was delicious, all her favourite food was beautifully
presented and the cake was lovely, very tasty. A lady sang and entertained us all. She is a pleasure to listen to and Mum really enjoyed listening and dancing to her songs. The atmosphere was friendly and welcoming as always and there were lots of personal touches from you. She was made to feel really special. She had her hair and nails done in the salon and she looked gorgeous. Her day was a real success and I know you all put a lot of hard work into it to make it so.
I would also like to thank you for the delicious afternoon tea that you put on for the residents and families on Mothering Sunday. It was another good afternoon spent in good company.

Reply from Sharon Ward, Client Relationship Manager at Beechwood Grove

Thank you for your lovely comments. It was so wonderful to see all of the family together and as a home, we felt privileged to be a part of the celebrations for such an amazing lady.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jenny W (Sister of Resident) published on 2 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The quality of the staff was the key to the first class care given to my brother. It began at the entrance with the reception and then continued throughout the system to the delivery of expert and compassionate care of my brother. We could not have been more satisfied. Thank you all.

Reply from Sharon Ward, Client Relationship Manager at Beechwood Grove

We are so pleased we were able to help with caring for your brother and to assist in his returning home . It was a pleasure to be a part of his recovery and to meet such a lovely family .


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Hilary L (Daughter of Resident) published on 2 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and welcoming always professional, constantly keeping us up to date with dad and his progress. Nothing is too much trouble and the residents are treated as individuals and are respected. We spent Christmas day with dad and other families in the same situation and they gave
us a wonderful Christmas dinner and it was a wonderful day which we all loved especially dad. We can visit any time and due to my brother's work he goes late in the evening and I can bring my puppy to see dad which dad enjoys. The food is fabulous and tea and cake always on offer to the residents as well as the visitors! I come from a professional health background and the nursing care is of the highest standard and the GP visits weekly or more frequently if needed. There are daily activities and dad greatly enjoyed a band that played there recently, there are planned excursions and a lovely courtyard that can be sat in. The building is purpose built and beautifully decorated.

Reply from Sharon Ward, Client Relationship Manager at Beechwood Grove

Thank you for your feedback and lovely comments regarding the home which we will pass onto the staff, without them we wouldn't be Beechwood Grove. It is so nice for us to welcome families into the home and this includes the gorgeous waggy tail varieties!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ian F (Nephew of Resident) published on 6 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A beautiful place in a lovely setting. The staff are outstanding! So caring and helpful. We feel so lucky to have found such a wonderful home for our aunt.

Reply from Sharon Ward, Client Relationship Manager at Beechwood Grove

Thank you so much for your lovely review of Beechwood Grove. It's so lovely to have your aunt here with us and to welcome new residents and their loved ones into the home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael C (Nephew of Resident) published on 30 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was transferred from hospital, upon our request for palliative care. The care she received was outstanding for the short time she was with you. We would also like to say a big thank you to all the staff, the manager and the whole team for their kindness and support to us at this sad time.

Reply from Sharon Ward, Client Relationship Manager at Beechwood Grove

We are truly grateful for your kind words. The whole team feel truly privileged to be have been able to offer the care, support and comfort at such a sad time.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J L (Daughter of Resident) published on 29 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother stayed in this lovely care home for two weeks following an operation. Her room was bright, spacious and spotlessly clean. All the staff were extremely kind, caring and made her first stay in a care home a positive one.

Reply from Sharon Ward, Client Relationship Manager at Beechwood Grove

Thank you for your lovely comments. We're so pleased mum enjoyed her stay and is recovering well back at home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karen D (Granddaughter of Resident) published on 27 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall the nursing home is a lovely environment and generally care has been acceptable, however the 'bank staff' this weekend - seem to have lacked care qualities. On arrival today at 2pm, I found my Nan tapping on her table with a pen trying to get someones attention, she was distressed and in need
of the toilet. No false teeth, hearing aids in the wrong ears, hair uncombed and unsure if she had been washed that morning.
I find it very upsetting to see my Nan in the state that she was in. Overall very few staff members were around and when my Nan pressed her buzzer needing help going to the toilet we were told she'd have to wait as the staff were on a break. I'm frustrated at the amount nursing homes charge and what seems like very understaffed care particularly on weekends. This isn't the first weekend I have witnessed very low staff levels.
The residents are our elders who deserve respect and dignified care and I feel this is not being provided.

Reply from Rachel Tiff, Marketing Manager at Beechwood Grove

Thank you for your feedback, we welcome all feedback from residents and their families. We are very sorry for any issues that you have experienced. At Beechwood Grove we pride ourselves on delivering the highest quality care, delivered by staff that are trained to the highest standards, therefore we take your comments very seriously.


An in-depth investigation has been conducted into the issues raised and we can assure you that staff levels were not low on the occasion mentioned and the staff on duty were all trained to deliver care, as they are always. The staffing ratio was 2.1 which is exceptional for a care home environment. However, our investigation did uncover some shortcomings on the unit that day and we do offer our sincere apologies for this and can assure you that actions have been taken to resolve these issues and to ensure they never happen again. Once again, we appreciate the time you have taken to raise these issues and offer our sincere apologies for the issues faced.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R A (Son of Resident) published on 23 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We feel the vision we were given when we first visited the home was a true reflection of how the home is now running.
As our mother was one of the first residents we feel the care and attention she is given has not changed since day one.

Reply from Sharon Ward, Client Relationship Manager at Beechwood Grove

Thank you so much for your support and positive feedback. It is lovely to hear that our first residents and families feel so at home and that everyone feels part of our ever-growing Beechwood family!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Brenda J (Wife of Resident) published on 22 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband stayed a week and I went on holiday. I only saw him there on the first and last days so do not know how he got on with staff and other residents. His brother was also there so he had company. I was very impressed with the decor and the lounge rooms and the atmosphere was very good and the
staff friendly.

Reply from Sharon Ward, Client Relationship Manager at Beechwood Grove

Thank you so much for your review.
We loved having the twins to stay and hope to see you all again soon.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Diane W (Daughter-in-law of Resident) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a beautiful place to spend your remaining years.
Beechwood is a friendly, spotless home with all home comforts. The staff are very efficient, we are kept up to date with any changes in care or care needs. Staff are open and friendly, easy to approach when necessary.
There is a full activity
timetable giving residents ample opportunity to mix with other residents. A good choice is offered on the menu with dietary requirements catered for. I wouldn't hesitate to recommend Beechwood.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anthony W (Son of Resident) published on 15 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A fantastic care home. Like a five star hotel, staff so helpful.
So pleased my mum came here.
Can't phone her a lot of the time because of the poor signal.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kay F (Daughter of Resident) published on 15 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Beechwood Grove since it opened.
It is a beautiful, newly purpose-built building with outside garden and secure terrace with views.
Staff make an effort to keep her busy.
Doctor visits are frequent (if needed) and care appears good.
Messages do not always get through to staff from
phone calls (eg visits and dinner orders).
Mum is happy most of the time.
Staff are friendly, including reception and housekeeping.
Lots of extra thought of.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ann B (Resident) published on 15 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A pleasant and much needed care after replacement hip operation.
My thanks to the staff.
The carers were always kind and a pleasure to know.
I shall miss them.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie H (Daughter of Resident) published on 12 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Beechwood House is a beautiful care home. My mother has settled well and is always happy during our visits. The home itself is extremely clean. The rooms are maintained to a very high standard and above all else, the care staff are amazing. Very professional and really 'care' about the residents. Keep
up the good work and high standards.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lynn S (Daughter of Resident) published on 2 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my mum's first experience of being in care. Since becoming a resident she has had times when she has found it very difficult and upsetting not being in her own home but I have never had to worry about her. I know she is being so well cared for by EVERY member of staff, including housekeeping
and management.
From the minute you walk through the doors you are met by such a welcoming atmosphere. The hospitality shown to family members is amazing and we are never made to feel in the way.
The food is exceptional with a very varied menu and the activities are fun and enjoyable. Residents are encouraged to take part but never forced. My mum has certainly come out of her shell and it’s lovely to see.
I have worked in many care homes. Beechwood Grove surpasses them all.

Reply from Rachel Tiff, Marketing Manager at Beechwood Grove

Thank you, Lynn, for your lovely review. Kind regards, the Beechwood Grove team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 10.0 (9.989)

Overview of Review Score

The Review Score of 10 (9.989) out of 10 for Beechwood Grove is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.989 for Beechwood Grove is calculated as follows: ( (350 Excellents x 5) + (4 Goods x 4) ) ÷ 354 Ratings = 4.989

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Beechwood Grove is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 05 Mar 2025

Nursing - 1 premium room and 1 standard room


Awards / Recognitions (17)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (4)

Dean

Dean Haffenden

Job Title: Home Manager

Joined: 2021

I started my working journey 30 years ago in the hotel & restaurant industry, I mastered the art of fine dining and hospitality management.


After 10 years I decided on a change and moved into the private care sector, where I have stayed for the last 20 years. During this time, I have worked in a variety of roles and most recently as Head of Hospitality. I have the belief that every single employee plays a huge role in the success of the home, so I feel that team work is a priority.


I have gained an in-depth knowledge of care home management and hope to be able to bring my skills to complement the established and excellent team at Beechwood Grove Care Home.


My biggest accomplishment was leading a team to win the coveted National Association of Care Catering Award for Care Establishment of the Year.


My favourite activity in my spare time is making memories with my family. We enjoy playing board games, going out for walks and cooking together on the BBQ! I also like to raise funds for charities close to me. I love to hold dinner parties for friends and family and I have a passion for collecting vintage red wine!


Abigail

Abigail Smith

Job Title: Deputy Manager

Joined: 2018

Born in Liverpool but moved to Sussex aged 2, Abi qualified as an Enrolled Nurse in 1985. She worked for 10 years in male and surgical wards at the William Harvey Hospital in Kent. She then moved to work with severely disabled adults within Social Services.


Following a time out to have her family, Abi returned to a nursing home environment and qualified as a Registered General Nurse in 1993. She furthered her role within the private sector working as a Senior Nurse and was instrumental in implementing the Gold Standard Framework within the home.


Abi then moved to be part of the nursing team involved in opening a new nursing home near Lewes.


Abi joined Beechwood Grove in 2018 as a Registered Nurse on the nursing unit and progressed to become Clinical Lead in 2019.


Abi has 3 children, a 4-year-old grandson, 3 dogs, 3 horses and 6 chickens, which take up most of her free time.


Kirsty

Kirsty Farmer

Job Title: Client Relations Manager

Joined: 2022

Before I joined Beechwood Grove, I had a range of roles, including driving double-deckers and bendy buses around Eastbourne and Brighton. I recently worked in the retirement sector as a property manager; the opportunity came to join the team at Beechwood Grove. In my spare time, I am a volunteer team leader for the local homeless charity, providing outreach sessions on the seafront in Eastbourne.


My role involves showcasing our beautiful home to potential new residents and their families, guiding them through their journey to join Beechwood Grove. I also work closely with the Head of Hospitality, showcasing events at Beechwood Grove on social media and being the editor of the internal newsletter, the Beechwood Bugle.


Sean

Sean Collins

Job Title: Head Chef

Joined: 2023

Hello, everyone! My name is Sean Collins, and I'm from Hertfordshire. I am currently the Head Chef at Beechwood Grove, Eastbourne. I studied catering and hospitality at college and have always worked in the hospitality industry. I feel passionate about people having a good experience when it comes to dining, and I am always looking for ways to improve what we offer. If I'm not at work, I can most likely be found walking my dog Marley with my wife Rachel and daughter Polly or in Friston forest on my mountain bike.