What types of Care is Wykebeck Court Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Wykebeck Court Care Home provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

What are the Facilities & Services at Wykebeck Court Care Home?

Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Wykebeck Court Care Home to the centre of Leeds?

2.4 mile(s) as the crow flies, distance by road may be significantly further.

Wykebeck Court Care Home, 543 York Road, Leeds, West Yorkshire LS9 6NH

Review from Mary S (Daughter of Resident) published on 25 November 2024
Submitted via Postal Card • Report

Overall Experience

Mum was in respite care for three weeks and she goes two or 3 times a year. This gives me a break and the peace of mind she is being very well looked after. All the staff are lovely, very kind and caring and Mum always gets a warm welcome. Wykebeck Court is a godsend for myself, Mum and family. Thank

you.

Reply from Maria Ricketts, Customer Care Adviser at Wykebeck Court Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your Mum in our care. Thank you for choosing Wykebeck Court for your stay.

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Review from Julie M (Daughter of Resident) published on 8 November 2024
Submitted via Website • Report

Overall Experience

My father passed away and mum needed additional support for her day to day to needs. At a very difficult time for Mum, and all of our family, every single member of staff at Wykebeck could not have done more to help Mum settle in on the residential floor, and to support us as a family. Every interaction

has been met with kindness, consideration and understanding. Wykebeck Court is bright, clean and welcoming. The activities team are superb. From pamper sessions and exercise classes to visiting entertainers or simply watching a film with a glass of wine, there is always something to do. Or Mum could stay in her bright and airy room reading a book or watching TV if she doesn't want to join in (but she ALWAYS wants to join in!). The food is great and Mum thinks that she's putting on weight! There is lots of space around to sit and chat with a coffee when we visit and we are always welcomed. Mum is happy and as a family we can't thank the team enough for their care and kindness.

Reply from David Mclean, Customer Service Adviser at Wykebeck Court Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is being well cared for. We are happy that Wykebeck Court Care Home did everything possible to make the transition as easy as possible for Mum. It is lovely to hear Mum is enjoying the food and activities. We will certainly pass your lovely comments on to the manager. We hope to continue providing your Mum with the best possible care.

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Review from K D (Daughter of Resident) published on 5 September 2024
Submitted via Website • Report

Overall Experience

It was very hard to come to terms with the fact that our mum would need to move into care but we are confident that we have made the right choice with Wykebeck Court. Mum is very fond of her carers who treat her with respect and dignity. We are happy that she has settled well and we know that if we

have any concerns there will always be someone to listen.

Reply from David Mclean, Customer Service Adviser at Wykebeck Court Care Home

Thank you for taking the time to leave your review. We hope Wykebeck Court care home did everything possible to make the transition as easy as possible and you can feel at ease with your Mum in our care. We hope to continue providing her with the best possible care and we are looking forward to seeing you again soon.

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Review from Jayne S (Daughter of Resident) published on 22 August 2024
Submitted via Postal Card • Report

Overall Experience

My mum is looked after on the nursing floor of the care home. She is treated with kindness, care and dignity. The staff are approachable and willing to listen and discuss any concerns I may have. Although Mum has Alzheimer's her face lights up when the carers come to her room and she always has a smile

for everyone which shows she is happy.

Reply from Fran Donno, Customer Service Adviser at Wykebeck Court Care Home

Thank you for your lovely review. We are so pleased to hear that your mum has a smile on her face and that she is enjoying her time with us at Wykebeck Court Care Home. It is wonderful to hear that you feel supported and listened to by our staff and it is always nice to hear words like "Kindness" and "Dignity" being used to describe our care. We hope to continue providing your loved one with the best possible care.

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Review from Carol B (Daughter of Resident) published on 4 July 2024
Submitted via Postal Card • Report

Overall Experience

My mum originally went in for 2 weeks of respite and never looked back. She has good days and bad days! She's missing my dad (who passed away last September) so much and asks for him daily which is heartbreaking for us all. All the staff who had dealt with Mum have been good, caring and helpful. I have

got my back!

Reply from Fran Donno, Customer Service Adviser at Wykebeck Court Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time and we are saddened to hear about your loss. It is always nice to hear words like "Caring" and "Helpful" being used to describe our staff. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review from S D (Daughter of Resident) published on 24 June 2024
Submitted via Postal Card • Report

Overall Experience

The staff are kind and looked after my mum, myself and family till the end. The room was clean and everyone was so nice.

Reply from Rosie Smith, Customer Service Advisor at Wykebeck Court Care Home

Hello, thank you so much for leaving the team at Wykebeck Court Care Home such a lovely review. It is always lovely to hear words like "kind", "nice" and "clean" to describe our care and home. We are so happy to hear that your mum was so well looked after within the home.

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Review from S M (Son of Resident) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience

My mum has been staying at Wykebeck Court for 2 months as she was very poorly on admission. With the excellent care and support my mum received at Wykebeck Court she is well enough to return home for the foreseeable future. I would like to thank the manager and all her team for providing so much genuine

love and care.

Reply from Fran Donno, Customer Service Adviser at Wykebeck Court Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time and it is lovely to hear that your Mum is well enough to return home, due to the high levels of care provided at Wykebeck Court Care Home. It is always nice to hear words like Genuine and Support being used to describe our care. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review from Janet I (Daughter of Resident) published on 11 April 2024
Submitted via Postal Card • Report

Overall Experience

Mum was admitted following a 6-week stay in the hospital for a fractured hip and wrist. Due to dementia, she was nursed in bed. Settled well and put weight on. Always treated with great dignity and care. The whole team at Wykebeck also supported Dad on his visits. I feel sure she had the best care in

her final year. From the moment you enter the building, you feel the great pride that is taken to make a homely, warm, and welcoming environment.

Reply from Grace Langfield, Customer Service Adviser at Wykebeck Court Care Home

Thank you for taking the time to leave your review. We are glad to have been able to help support not only Mum but your Dad and family too through what can be a difficult time. Hopefully, you can find comfort looking back on her stay knowing she received the best possible care.

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Review from Janet G (Daughter of Resident) published on 5 April 2024
Submitted via Postal Card • Report

Overall Experience

Wykebeck Court was very caring and Mum was looked after extremely well, this was with her medical needs and her personal care. The facilities are also very well too. I visited twice weekly and everyone was very friendly and welcoming.

Reply from Grace Langfield, Customer Service Adviser at Wykebeck Court Care Home

Thank you for your lovely review. We are very happy to hear you felt at ease with your mum in our care. Thank you for choosing Wykebeck Court Care Home.

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Review from Susan M (Daughter of Resident) published on 8 March 2024
Submitted via Website • Report

Overall Experience

Mum moved into the home in July 2023 for end-of-life care. She has been made so welcome by all the team and has settled really well. Mum has had the best care and the attention from all the staff has been fantastic. Mum hadn't eaten food due to her condition for months prior to moving in but with time

and patience is now managing small personalised meals provided by the dedicated head chef. Mum is able to order food she fancies and the chef and her team go out of their way to provide her with her personalised meal choices. The activity team are brilliant, I visit about 4 times a week and always find the home busy with activities with lots of fun and laughter,
I cannot thank the whole team enough for all the support they give to Mum and my whole family.

Reply from Fran Donno, Customer Service Adviser at Wykebeck Court Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your Mum in our care and it is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope Wykebeck Court Care Home did everything possible to make the transition as easy as possible. We hope to continue providing your loved one with the best possible care.

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Review from G M (Son of Resident) published on 29 November 2023
Submitted via Postal Card • Report

Overall Experience

My mother stayed at Wykebeck Court Care Home for two weeks of respite. She really enjoyed her stay there. The whole team were very friendly and caring. Nothing was too much trouble. Her room was very comfortable and tidy. The other residents were very happy and content. There were activities provided

on most days. She finds the food to be home and tasty. We are delighted with the care she received at Wykebeck.

Reply from David Mclean, Customer Service Adviser at Wykebeck Court Care Home

Thank you for your kind words. It is always nice to hear words like “very friendly and caring” being used to describe our care. Hopefully, you will go away from this feeling like your mother received the best possible care and thank you for choosing Wykebeck Court for her stay.

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Review from C S (Son of Resident) published on 6 November 2023
Submitted via Postal Card • Report

Overall Experience

Very good staff who make you feel very welcome. Lovely place to stay.

Reply from David Mclean, Customer Service Adviser at Wykebeck Court Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your loved one in our care and while you are visiting. We look forward to seeing you again soon.

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Review from Nigel D (Son of Resident) published on 14 July 2023
Submitted via Postal Card • Report

Overall Experience

The care given to my mother from all staff at the care home was of the highest quality from the office staff, nurses, carers through to the kitchen staff and cleaners.

Reply from Fran Donno, Customer Service Adviser at Wykebeck Court Care Home

Thank you for your lovely review. Our resident’s health and well-being is an absolute priority, so we are pleased to hear that your Mother has benefitted from this. Please let us know if there is anything we can do to make your Mother's stay as comfortable as possible.

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Review from Margaret E (Daughter of Resident) published on 29 June 2023
Submitted via Postal Card • Report

Overall Experience

Wykebeck Court is a wonderful home, all the staff are incredibly warm and caring and can't do enough for the residents. There are loads of activities for the residents to get involved in and families are welcome to join in the fun. All the care is exceptional and the home is beautifully clean and the

food is amazing. I can't thank every one of the staff enough for the care they give my mum.

Reply from Rebecca Kellegher, Customer Service Adviser at Wykebeck Court Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your Mum in our care and that all the care is exceptional. Thank you for choosing Wykebeck Court Care Home.

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Review from J H (Son-in-law of Resident) published on 29 June 2023
Submitted via Postal Card • Report

Overall Experience

We have been calling weekly for over two years and we have found everything excellent. My mother-in-law will be 100 years old in October, you treat her like royalty, we are very pleased that nothing is too much trouble - fantastic!

Reply from Rebecca Kellegher, Customer Service Adviser at Wykebeck Court Care Home

Thank you for your kind words. We are so pleased to hear your Mother-In-Law is happy with the care provided and that she is treated like royalty. Please do let us know if there is anything more we can do to make her stay as comfortable as possible.

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Review from Gwendoline May J (Sister of Resident) published on 16 June 2023
Submitted via Website • Report

Overall Experience

Great place, all staff are friendly and helpful. The food menu is great and varied. Plenty of entertainment going on and well run by the two ladies, should you require anything you only have to ask. The rooms are kept clean and any laundry that needs doing is completed in a timely manner. Always staff

about should you need them. Would highly recommend this care home.

Reply from Rebecca Kellegher, Customer Service Adviser at Wykebeck Court Care Home

Thank you for your kind words. We are pleased to hear all the staff are friendly, helpful and always around should our residents need any help. Please do let us know if there is anything more we can do to make your loved one's stay as comfortable as possible.

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Review from S I (Next of Kin) published on 15 June 2023
Submitted via Website • Report

Overall Experience

My aunt has lived at Wykebeck Court for almost 2 years, on the residential floor. During this time she has come to know it as 'home' and made friends with other residents and 'professional friends' with the staff. As her care needs have increased, the staff have met those needs and ensured there is

excellent communication with me. They work as a team, the team includes the visiting GP who manages their health needs and visits the home weekly. The staff offer a high standard of care that is consistent.
My aunt has really enjoyed the activities and they really helped her settle into life within the home. The activity coordinator tries to ensure the residents engage with a huge variety of activities that vary weekly.
The home is always well presented, the staff approachable and the meals appear appetising.
Thank you.

Reply from David Mclean, Customer Service Adviser at Wykebeck Court Care Home

Thank you for taking the time to leave your lovely review. We are happy to hear you feel like your aunt feels like part of our Wykebeck Court family. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your aunt with the best possible care and we look forward to seeing you again soon.

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Review from Brian C (Son of Resident) published on 9 June 2023
Submitted via Website • Report

Overall Experience

I would like to thank all the staff a Wykebeck Court for their continuing caring support for my mum and other residents.
Mum is 96 now and every time I visit which is quite often I am always greeted with a smile and made to feel welcome at the home. I see the activity team engaging with residents every

visit, they have an amazing amount of varied activities for the residents and all appear to be very happy.
My mum has been living at the care home for three years now and as a family, we cannot thank all the staff enough for what they have done and what they are still doing to make mum's days as pleasant as possible. From the cleaners, carers, nurses, chefs, activity team and management just a huge thank you.
Keep up the good work.

Reply from Fran Donno, Customer Service Adviser at Wykebeck Court Care Home

Thank you for taking the time to leave your kind words. We have a genuine regard for our resident's health and well-being so it is lovely to hear that you and your Mum have benefitted from this. We hope to continue providing your loved one with the best possible care.

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Review from D T (Wife of Resident) published on 10 May 2023
Submitted via Website • Report

Overall Experience

Outstanding, amazing and caring. This is how all care homes should be run. With care, dignity, understanding and professionalism. The staff and management are amazing and compassionate. My Husband had a very poor experience in another care home and we had to find a new placement. The management couldn't

have been more helpful, and after the last experience, it was like being in 5* luxury.
All care homes should follow this Bupa care home on how to care for vulnerable people in a respectful dignified way.

Reply from David Mclean, Customer Service Adviser at Wykebeck Court Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. It is always nice to hear words like “amazing” and “compassionate” being used to describe our care. Please let us know if there is anything we can do to make your husband's stay as comfortable as possible and thank you for choosing Wykebeck Court for his stay.

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Review from Tom C (Son of Resident) published on 18 April 2023
Submitted via Website • Report

Overall Experience

My dad was sent to this appalling nursing home from the hospital as his dementia was shocking. The staff were all fine to start with, the building was clean but after a bit of time of being there, there were certain nurses who would lose the caring part of the job. For him they'd go to because they

had to, they were cold and at times, heartless.
All they care about is money and profit for them. I have spoken to other people who had family there and they say the same about how the home is falling below par of what it should be.
The management doesn't care, they stay in their offices and rarely come out to see visitors or residents. Don't send people here who have dementia!
My dad died here and it hurts how when he died I told the staff I would be back in a few days. I went in 3 days later to find all his belongings in the corridor in black bags. Disgusting and the cleaner told me it was the home management's decision to do this. They are arrogant very ignorant and self-centred. Avoid at all costs.

Reply from David Mclean, Customer Service Adviser at Wykebeck Court Care Home

Thank you for taking the time to leave your review. We have a genuine regard for all of our residents, and we are concerned to hear this. We will certainly pass your comments on to the manager. Could you please contact our Feedback Team by emailing feedback@bupa.com or calling 0113 381 6293 so we could discuss this further?

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