Review from Joyce G (Daughter of Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience

My mother was a resident until her death on 15/01/23. Without exception, she was cared for and loved by all the carers.

Reply from David Mclean, Customer Service Adviser at Wykebeck Court Care Home

Thank you for taking the time to leave your review. We are saddened to hear about your loss. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review from Susan S (Daughter of Resident) published on 3 August 2022
Submitted via Postal Card • Report

Overall Experience

My father was only at Wykebeck Court Care Home for seven weeks. He passed away on the 1st of June but the staff were amazing. They made sure he was comfortable and couldn't do enough for him and also for me and my family.

Reply from David Mclean, Customer Service Adviser at Wykebeck Court Care Home

We appreciate you taking the time to leave us your comments and our deepest condolences for your loss. We are glad to have helped you and your family through such a difficult time. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review from C D (Sister of Resident) published on 19 July 2022
Submitted via Postal Card • Report

Overall Experience

Having visited my brother recently, I have found the staff friendly and attentive. However, the reason I have valued care/support as satisfactory is purely because I feel that there are not enough staff to attend to residents' needs in a timely fashion. The care/support they give is excellent but it

seems residents are waiting maybe longer than necessary if more staff were available. Meals are often delayed as so many need help feeding. Maybe outside volunteers could assist. Lots of fun activities but not all able to participate. Lack of mobility means some are getting stiff. More exercises for some. Better communication with next of kin by email? Big thanks to staff working under difficult situations.

Reply from Amanda Barnes, Customer Service Adviser at Wykebeck Court Care Home

We appreciate you taking the time to leave us your comments, outside volunteers are a very good suggestion, we have thought about this before for meal times but due to Covid guidelines, it was something we had to put on hold. We appointed essential caregivers but now we can look at external volunteers. Activities do one-to-one but this sometimes is limited.

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Review from J W (Daughter of Resident) published on 19 May 2022
Submitted via Website • Report

Overall Experience

My father went to Wykebeck Court in November for a planned respite stay of 2 weeks. The rooms and the facilities are of a high standard and the carers and nurses, on the whole, were lovely.
Following an incident, my father was told to leave the care home in the evening and I arrived to find his clothes

and belongings in black bin liners. I had no alternative but to take him home in his pyjamas with no support in place.
The management showed no empathy and were very quick to relinquish all responsibility. Bupa have acknowledged that certain procedures were not adhered to in line with their own high standards and hopefully, my complaint will lead to improved care in the future.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Wykebeck Court Care Home

We are sorry to hear about your experience with us and that you felt the need to raise these concerns. As previously communicated we have carried out a thorough investigation and endeavour to take actions to further improve the service we offer. We take all concerns raised with us very seriously.

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Review from J J (Partner of Resident) published on 10 May 2022
Submitted via Postal Card • Report

Overall Experience

Cannot fault the staff, especially as they are under so much pressure with Covid and staff absences. Rooms and facilities are all excellent, but food could be greatly improved and a great deal of wastage saved.

Reply from Amanda Barnes, Customer Service Adviser at Wykebeck Court Care Home

We appreciate you taking the time to leave us your comments. It is nice to hear that you are happy with the rooms and facilities at our care home. Thank you for choosing Wykebeck Court Care Home for your loved one's stay.

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Review from Elizabeth F (Daughter of Resident) published on 21 April 2022
Submitted via Website • Report

Overall Experience

My mum came to Wykebeck in December 2021 after being in another home for a year and not settling in. Mum was in a pretty bad way. Depressed, not washing, looking very unkept, crying all the time. Hence the reason I felt I had to try elsewhere as I felt she wasn't getting the care she needed.
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Mum first came to Wykebeck we did have a few concerns but these were soon sorted. The attention my mum gets at Wykebeck is remarkable, especially as it must be so difficult in these hard times. They have got a Doctor to look into her medication, which has helped tremendously. She is now happy to get into her own walk-in shower with the help of staff. She is going to the dining room to eat rather than in her room. She is joining in as much as she can in activities that are on very frequently. The best thing is she is now talking to me and I can have a lovely conversation with her on my visits. The staff here have helped Mum so much and I cannot thank them enough.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Wykebeck Court Care Home

Thank you for your review. We are so happy that your Mum is feeling much more like herself in our care. It is great that she is now taking part in the activities and joining the other residents for meals. Please let us know if there is anything further we can do to make her as comfortable as possible at Wykebeck Court.

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Review from Alan W (Son of Resident) published on 5 November 2021
Submitted via Postal Card • Report

Overall Experience

The home is excellent in many respects. Residents are very well cared for, and staff are always kind and helpful. Suitable daily exercise is the only weak area. After an 8-moth stay, my mother has lost much of her limited mobility. Exercise is vital for all, and especially for the very old and frail.

No suitable outdoor areas.

Reply from Amanda Barnes, Customer Service Adviser at Wykebeck Court Care Home

We appreciate you taking the time to leave us your comments, It is lovely to hear that you feel your Mother is cared for and that the staff are kind and helpful. Thank you for choosing Wykebeck Court for your Mother's stay.

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Review from G G (Son of Resident) published on 29 April 2021
Submitted via Postal Card • Report

Overall Experience

Wykebeck Court warmly received my mum from hospital and have done a wonderful job in looking after her. All the nurses and staff are friendly and can't do enough for you. The care home is a beautiful building and very new and I would certainly recommend Wykebeck to anyone who needs a professional and

quality care home. Thank you Wykebeck again for a great job looking after my mum.

Reply from penelope kudelnitzky, Customer Service Adviser at Wykebeck Court Care Home

Thank you for leaving your lovely review it's always nice to hear from the resident's relatives. I hope your Mother settled in well once she arrived from hospital and if there is anything else we can do to support her, please let us know.

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Review from Catherine M (Daughter of Resident) published on 9 April 2021
Submitted via Postal Card • Report

Overall Experience

My Dad was moved from the hospital to the Wykebeck but was very weak and I'm afraid, died after ten days. He could not have been in a better place and the staff especially looked after him so well. They were all really kind and considerate.

Reply from Penelope Kudelnitzky, Customer Service Adviser at Wykebeck Court Care Home

Thank you for leaving your kind review at this sad time for you and the family. We are so sorry to hear of the passing of your father. Our residents' health and well being is an absolute priority and we hope that you feel he received the best care possible during his short time with us and that the home made his transition from hospital into the care home, as smooth as possible. Thank you for entrusting us with your father's last days.

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Review from Michael H (Husband of Resident) published on 18 March 2021
Submitted via Postal Card • Report

Overall Experience

My wife enjoyed this stay and the staff and carers were wonderful. The pod for visitors was great. I would wholly recommend Wykebeck Court. I could not see the facilities because of covid.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Wykebeck Court Care Home

Thank you so much for leaving us your lovely feedback, we really appreciate your kind comments. We are so pleased that your wife enjoyed her stay with us, and that you recommend our home to others.

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Review from Sandra J (Daughter of Resident) published on 11 March 2021
Submitted via Postal Card • Report

Overall Experience

Mum was admitted at the end of her life. Things were difficult due to Covid, but the care that Wykebeck Court showed was incredible to both Mum and me.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Wykebeck Court Care Home

Thank you so much for sharing your lovely comments with us. We are so sorry for your loss, our thoughts are with you during this difficult time. Please let us know if there is anything else we can do for you and your family.

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Review from Dennis C (Husband of Resident) published on 25 February 2021
Submitted via Postal Card • Report

Overall Experience

My wife was a resident from day one of opening and despite some teething problems, that one could expect, the love and care given was first class. I visited every day up until the lockdown, so my knowledge of care given and staff commitment was second to none. And this includes all sections of the staff.

Reply from Melanie Cope, Customer Service Adviser at Wykebeck Court Care Home

We are very glad to hear that you define our care as first class as this is exactly what we strive for. Thank you for your kind words, we will be sure to pass them on.

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Review from S C (Granddaughter of Resident) published on 26 January 2021
Submitted via Website • Report

Overall Experience

The team at Wykebeck Court have been amazing at helping our family member settle in and caring for her during the pandemic. The staff have been very supportive and listened to us as a family in order to put a plan in place to help her - they really have had her best interests at heart. Whether it’s

preparing foods that she is more likely to eat or chatting with her at night when she can’t sleep, they have always been kind and compassionate towards her.

We were nervous about finding a nursing home for our family member, but it has been very reassuring to know that they are looking after her so well and in nice facilities that she can enjoy. We are grateful to all the staff- thank you.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Wykebeck Court Care Home

Thank you for your kind words. We are glad to help you and your family member through this. We appreciate you trusting us with your loved one’s care.

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Review from Lianne G (Granddaughter of Resident) published on 16 September 2020
Submitted via Website • Report

Overall Experience

Well, what can I say? During lockdown you guys have really been superheroes. We get regular updates and can just see that my Grandad is so happy. Even before lockdown staff made us feel welcome and had a joke with my grandad which he loves.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Wykebeck Court Care Home

Thank you for sharing your really kind words with us. We are so pleased that you're happy with the services we are providing. Thank you for trusting us with your Grandad's care.

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Review from Janet D (Daughter-in-law of Resident) published on 4 September 2020
Submitted via Website • Report

Overall Experience

Mum has been in Wykbeck Court since just after it opened and has never looked back, it’s her home and she loves it. The staff have been remarkable and care for her like we would want her to be cared for. Covid has made it so hard for us all and not been able to hold her, hug her and even chat to other

residents has been so difficult for mum and staff alike, but they have shone through and made a terrible situation bearable.
The home itself is beautiful and always clean and tidy just as mum would have her home, there is always a warm welcome when you visit and a great coffee area.
Improvements are always been made, and we can give suggestions as needed. The new management team are well on board with everything and ensure the home is run safely and professionally.
The team of carers are amazing and love to care for mum and ensure she looks her best at all times.
All I can say is thank you for all the love and care you give to her and all the other residents.

Reply from Stephen Rondel, Customer Adviser at Wykebeck Court Care Home

Thank you, we are very happy to hear you can feel at ease with your Mum in our care.

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Review from P D (Daughter of Resident) published on 14 August 2020
Submitted via Postal Card • Report

Overall Experience

Mum was treated with care throughout her time at Wykebeck Court and this was especially noticeable throughout lockdown and in her final days.

Reply from Emily Wilson, Customer Services Adviser at Wykebeck Court Care Home

We really appreciate you taking the time to leave us such lovely comments. We are saddened to hear about your loss, thank you for trusting us with your Mum's care.

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Review from P H (Son of Resident) published on 29 June 2020
Submitted via Postal Card • Report

Overall Experience

Dad was admitted to Wykebeck Court in February 2020. We chose the home because of its location, facilities and the friendliness (but professionalism) we experienced during our initial visits. However, once Dad became a resident (full nursing care), it became evident that care is as much about the people

as it is about facilities - the whole team, both the carers and administration staff, were amazing. Their commitment and dedication was faultless.

Reply from Greta Narbutaityte, Customer Adviser at Wykebeck Court Care Home

Thank you for your praise. We are very happy to hear you are satisfied with the quality of our care.

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Review from Heather Y (Daughter of Resident) published on 18 May 2020
Submitted via Website • Report

Overall Experience

Wykebeck Court is a superb care home in every respect. My mother was cared for there from 4th February to 29th April both on the residential and then later on the nursing floor. She could not have been better looked after and I have nothing but praise and thanks to all the staff who work so cheerfully

and tirelessly to give both professional and compassionate attention to all in their care. We chose Wykebeck because of its modern well-equipped facilities, elegant and spacious interior and welcoming helpfulness of staff. During my mother's stay, we were increasingly impressed with the smooth management and efficient running of the home. The whole staff work seamlessly together as a happy team creating a calm and pleasant atmosphere in a most comfortable place. Nothing was ever too much trouble for anybody and the management was at all times responsive and on the ball. I recommend Wykebeck Court Care Home unreservedly and once again extend my heartfelt thanks and gratitude to all staff.

Reply from Greta Narbutaityte, Customer Adviser at Wykebeck Court Care Home

Thank you for your praise. Please let us know if there is anything else we can do for you or your family.

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Review from W M (Wife of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience

Very good home, well lead, staff well trained, friendly to our family. 2nd floor stay respite well recommended. Confident in relative staying at Wykebeck Court. Good communication from manager - lovely lady. Regular staff seemed all compliant with training and adapted very well to my relative's needs.

Activities - could be more adapted for everyone to join in. Capabilities of individuals vary. Activity staff all lovely. One nurse reluctant to give meds as could be refused. So maybe needs to be more confident and not rush the resident so as not cause confusion.

Reply from Greta Narbutaityte, Customer Adviser at Wykebeck Court Care Home

Thank you for your feedback. We will certainly discuss your feedback with the home manager to help us continually improve our service.

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Review from Tim N (Son of Resident) published on 19 February 2020
Submitted via Website • Report

Overall Experience

My mum has been a resident of Wykebeck Court since November 2018. It was a big, but necessary step to give up her own home and move into care. Mum has settled extremely well into Wykebeck Court and recently said that it was "like living in a palace". The care home is strongly managed, spotlessly clean,

with delicious meals and provides a range of fun activities throughout the day. All the staff are friendly and approachable. They care for Mum with respect, dignity and patience. Mum celebrated her 92nd birthday a couple of weeks ago - my wife and I were able to have a Sunday roast lunch with Mum. To celebrate, the kitchen staff made a lovely big birthday cake which was shared with the other residents. The care home allowed us to play the keyboard in the afternoon – both Mum and myself really enjoyed entertaining the residents. All the staff on duty made mum feel very special. It was a fabulous day and one that we will all remember.

Reply from Greta Narbutaityte, Customer Adviser at Wykebeck Court Care Home

We're very happy to hear she had an amazing birthday and thank you for the lovely feedback.

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