Wykebeck Court Care Home

543 York Road, Leeds LS9 6NH
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9.8 60 Reviews
  • Wykebeck Court Care Home, Leeds
**Over the coming months, the home is reducing its environmental impact by removing all gas from heating, catering & laundry services and replacing with electric to make Wykebeck Court Care home Bupa’s first Net Zero care home.**

Wykebeck Court is a beautiful purpose-built home, designed to provide the highest standards in nursing, residential and dementia care in attractive surroundings. Long and short-stay care is available.

The home tailors care to individual needs, helping residents to enjoy the best quality of life possible in a warm and welcoming environment.

The home boasts 84 en-suite bedrooms all fully furnished to a high standard, some with patio doors to the garden, modern dining rooms, spacious lounges and a beauty salon.

Wykebeck Court encourages everyone to get involved in day-to-day life, so there’s a real community spirit. Residents and relatives can choose to share ideas on everything from menus and activities to local trips and outings.

Food is a very important part of life. The chef creates well-balanced meals from choice ingredients, for residents to enjoy in the sociable dining areas or in private in the resident's room. There are lots of favourites on the menu, but staff talk to each resident on arrival about likes and dislikes, and any special dietary needs.

This home is open to local authority funded residents, get in touch to find out more.

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Care Provided by Wykebeck Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 84 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Dianne Hashmi (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (84)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Wykebeck Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Hop on a bus outside and you can be in the centre of Leeds in 15 minutes, with all of its shops, restaurants, museums, galleries and theatres. Nearby attractions include Temple Newsam house and grounds, which border a pay and play golf course.


  • Parking

  • Onsite parking available.


Wykebeck Court Care Home Reviews (60)

Total of 60, showing 21-40
9.8

Wykebeck Court Care Home has a Review Score of 9.8 (9.770) out of 10, based on 24 reviews in the last 2 years. Over all time Wykebeck Court Care Home has 60 reviews.

Overall Experience

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Review from Gwendoline May J (Sister of Resident) published on 16 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great place, all staff are friendly and helpful. The food menu is great and varied. Plenty of entertainment going on and well run by the two ladies, should you require anything you only have to ask. The rooms are kept clean and any laundry that needs doing is completed in a timely manner. Always staff
about should you need them. Would highly recommend this care home.

Reply from Rebecca Kellegher, Customer Service Adviser at Wykebeck Court Care Home

Thank you for your kind words. We are pleased to hear all the staff are friendly, helpful and always around should our residents need any help. Please do let us know if there is anything more we can do to make your loved one's stay as comfortable as possible.


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Review from S I (Next of Kin) published on 15 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt has lived at Wykebeck Court for almost 2 years, on the residential floor. During this time she has come to know it as 'home' and made friends with other residents and 'professional friends' with the staff. As her care needs have increased, the staff have met those needs and ensured there is
excellent communication with me. They work as a team, the team includes the visiting GP who manages their health needs and visits the home weekly. The staff offer a high standard of care that is consistent.
My aunt has really enjoyed the activities and they really helped her settle into life within the home. The activity coordinator tries to ensure the residents engage with a huge variety of activities that vary weekly.
The home is always well presented, the staff approachable and the meals appear appetising.
Thank you.

Reply from David Mclean, Customer Service Adviser at Wykebeck Court Care Home

Thank you for taking the time to leave your lovely review. We are happy to hear you feel like your aunt feels like part of our Wykebeck Court family. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your aunt with the best possible care and we look forward to seeing you again soon.


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Review from Brian C (Son of Resident) published on 9 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the staff a Wykebeck Court for their continuing caring support for my mum and other residents.
Mum is 96 now and every time I visit which is quite often I am always greeted with a smile and made to feel welcome at the home. I see the activity team engaging with residents every
visit, they have an amazing amount of varied activities for the residents and all appear to be very happy.
My mum has been living at the care home for three years now and as a family, we cannot thank all the staff enough for what they have done and what they are still doing to make mum's days as pleasant as possible. From the cleaners, carers, nurses, chefs, activity team and management just a huge thank you.
Keep up the good work.

Reply from Fran Donno, Customer Service Adviser at Wykebeck Court Care Home

Thank you for taking the time to leave your kind words. We have a genuine regard for our resident's health and well-being so it is lovely to hear that you and your Mum have benefitted from this. We hope to continue providing your loved one with the best possible care.


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Review from D T (Wife of Resident) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding, amazing and caring. This is how all care homes should be run. With care, dignity, understanding and professionalism. The staff and management are amazing and compassionate. My Husband had a very poor experience in another care home and we had to find a new placement. The management couldn't
have been more helpful, and after the last experience, it was like being in 5* luxury.
All care homes should follow this Bupa care home on how to care for vulnerable people in a respectful dignified way.

Reply from David Mclean, Customer Service Adviser at Wykebeck Court Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. It is always nice to hear words like “amazing” and “compassionate” being used to describe our care. Please let us know if there is anything we can do to make your husband's stay as comfortable as possible and thank you for choosing Wykebeck Court for his stay.


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Review from Tom C (Son of Resident) published on 18 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My dad was sent to this appalling nursing home from the hospital as his dementia was shocking. The staff were all fine to start with, the building was clean but after a bit of time of being there, there were certain nurses who would lose the caring part of the job. For him they'd go to because they
had to, they were cold and at times, heartless.
All they care about is money and profit for them. I have spoken to other people who had family there and they say the same about how the home is falling below par of what it should be.
The management doesn't care, they stay in their offices and rarely come out to see visitors or residents. Don't send people here who have dementia!
My dad died here and it hurts how when he died I told the staff I would be back in a few days. I went in 3 days later to find all his belongings in the corridor in black bags. Disgusting and the cleaner told me it was the home management's decision to do this. They are arrogant very ignorant and self-centred. Avoid at all costs.

Reply from David Mclean, Customer Service Adviser at Wykebeck Court Care Home

Thank you for taking the time to leave your review. We have a genuine regard for all of our residents, and we are concerned to hear this. We will certainly pass your comments on to the manager. Could you please contact our Feedback Team by emailing feedback@bupa.com or calling 0113 381 6293 so we could discuss this further?


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Review from Joyce G (Daughter of Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident until her death on 15/01/23. Without exception, she was cared for and loved by all the carers.

Reply from David Mclean, Customer Service Adviser at Wykebeck Court Care Home

Thank you for taking the time to leave your review. We are saddened to hear about your loss. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from Susan S (Daughter of Resident) published on 3 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was only at Wykebeck Court Care Home for seven weeks. He passed away on the 1st of June but the staff were amazing. They made sure he was comfortable and couldn't do enough for him and also for me and my family.

Reply from David Mclean, Customer Service Adviser at Wykebeck Court Care Home

We appreciate you taking the time to leave us your comments and our deepest condolences for your loss. We are glad to have helped you and your family through such a difficult time. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from C D (Sister of Resident) published on 19 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having visited my brother recently, I have found the staff friendly and attentive. However, the reason I have valued care/support as satisfactory is purely because I feel that there are not enough staff to attend to residents' needs in a timely fashion. The care/support they give is excellent but it
seems residents are waiting maybe longer than necessary if more staff were available. Meals are often delayed as so many need help feeding. Maybe outside volunteers could assist. Lots of fun activities but not all able to participate. Lack of mobility means some are getting stiff. More exercises for some. Better communication with next of kin by email? Big thanks to staff working under difficult situations.

Reply from Amanda Barnes, Customer Service Adviser at Wykebeck Court Care Home

We appreciate you taking the time to leave us your comments, outside volunteers are a very good suggestion, we have thought about this before for meal times but due to Covid guidelines, it was something we had to put on hold. We appointed essential caregivers but now we can look at external volunteers. Activities do one-to-one but this sometimes is limited.


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Review from J W (Daughter of Resident) published on 19 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My father went to Wykebeck Court in November for a planned respite stay of 2 weeks. The rooms and the facilities are of a high standard and the carers and nurses, on the whole, were lovely.
Following an incident, my father was told to leave the care home in the evening and I arrived to find his clothes
and belongings in black bin liners. I had no alternative but to take him home in his pyjamas with no support in place.
The management showed no empathy and were very quick to relinquish all responsibility. Bupa have acknowledged that certain procedures were not adhered to in line with their own high standards and hopefully, my complaint will lead to improved care in the future.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Wykebeck Court Care Home

We are sorry to hear about your experience with us and that you felt the need to raise these concerns. As previously communicated we have carried out a thorough investigation and endeavour to take actions to further improve the service we offer. We take all concerns raised with us very seriously.


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Review from J J (Partner of Resident) published on 10 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Cannot fault the staff, especially as they are under so much pressure with Covid and staff absences. Rooms and facilities are all excellent, but food could be greatly improved and a great deal of wastage saved.

Reply from Amanda Barnes, Customer Service Adviser at Wykebeck Court Care Home

We appreciate you taking the time to leave us your comments. It is nice to hear that you are happy with the rooms and facilities at our care home. Thank you for choosing Wykebeck Court Care Home for your loved one's stay.


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Review from Elizabeth F (Daughter of Resident) published on 21 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to Wykebeck in December 2021 after being in another home for a year and not settling in. Mum was in a pretty bad way. Depressed, not washing, looking very unkept, crying all the time. Hence the reason I felt I had to try elsewhere as I felt she wasn't getting the care she needed.
When
Mum first came to Wykebeck we did have a few concerns but these were soon sorted. The attention my mum gets at Wykebeck is remarkable, especially as it must be so difficult in these hard times. They have got a Doctor to look into her medication, which has helped tremendously. She is now happy to get into her own walk-in shower with the help of staff. She is going to the dining room to eat rather than in her room. She is joining in as much as she can in activities that are on very frequently. The best thing is she is now talking to me and I can have a lovely conversation with her on my visits. The staff here have helped Mum so much and I cannot thank them enough.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Wykebeck Court Care Home

Thank you for your review. We are so happy that your Mum is feeling much more like herself in our care. It is great that she is now taking part in the activities and joining the other residents for meals. Please let us know if there is anything further we can do to make her as comfortable as possible at Wykebeck Court.


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Review from Alan W (Son of Resident) published on 5 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is excellent in many respects. Residents are very well cared for, and staff are always kind and helpful. Suitable daily exercise is the only weak area. After an 8-moth stay, my mother has lost much of her limited mobility. Exercise is vital for all, and especially for the very old and frail.
No suitable outdoor areas.

Reply from Amanda Barnes, Customer Service Adviser at Wykebeck Court Care Home

We appreciate you taking the time to leave us your comments, It is lovely to hear that you feel your Mother is cared for and that the staff are kind and helpful. Thank you for choosing Wykebeck Court for your Mother's stay.


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Review from G G (Son of Resident) published on 29 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wykebeck Court warmly received my mum from hospital and have done a wonderful job in looking after her. All the nurses and staff are friendly and can't do enough for you. The care home is a beautiful building and very new and I would certainly recommend Wykebeck to anyone who needs a professional and
quality care home. Thank you Wykebeck again for a great job looking after my mum.

Reply from penelope kudelnitzky, Customer Service Adviser at Wykebeck Court Care Home

Thank you for leaving your lovely review it's always nice to hear from the resident's relatives. I hope your Mother settled in well once she arrived from hospital and if there is anything else we can do to support her, please let us know.


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Review from Catherine M (Daughter of Resident) published on 9 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad was moved from the hospital to the Wykebeck but was very weak and I'm afraid, died after ten days. He could not have been in a better place and the staff especially looked after him so well. They were all really kind and considerate.

Reply from Penelope Kudelnitzky, Customer Service Adviser at Wykebeck Court Care Home

Thank you for leaving your kind review at this sad time for you and the family. We are so sorry to hear of the passing of your father. Our residents' health and well being is an absolute priority and we hope that you feel he received the best care possible during his short time with us and that the home made his transition from hospital into the care home, as smooth as possible. Thank you for entrusting us with your father's last days.


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Review from Michael H (Husband of Resident) published on 18 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife enjoyed this stay and the staff and carers were wonderful. The pod for visitors was great. I would wholly recommend Wykebeck Court. I could not see the facilities because of covid.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Wykebeck Court Care Home

Thank you so much for leaving us your lovely feedback, we really appreciate your kind comments. We are so pleased that your wife enjoyed her stay with us, and that you recommend our home to others.


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Review from Sandra J (Daughter of Resident) published on 11 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was admitted at the end of her life. Things were difficult due to Covid, but the care that Wykebeck Court showed was incredible to both Mum and me.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Wykebeck Court Care Home

Thank you so much for sharing your lovely comments with us. We are so sorry for your loss, our thoughts are with you during this difficult time. Please let us know if there is anything else we can do for you and your family.


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Review from Dennis C (Husband of Resident) published on 25 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was a resident from day one of opening and despite some teething problems, that one could expect, the love and care given was first class. I visited every day up until the lockdown, so my knowledge of care given and staff commitment was second to none. And this includes all sections of the staff.

Reply from Melanie Cope, Customer Service Adviser at Wykebeck Court Care Home

We are very glad to hear that you define our care as first class as this is exactly what we strive for. Thank you for your kind words, we will be sure to pass them on.


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Review from S C (Granddaughter of Resident) published on 26 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Wykebeck Court have been amazing at helping our family member settle in and caring for her during the pandemic. The staff have been very supportive and listened to us as a family in order to put a plan in place to help her - they really have had her best interests at heart. Whether it’s
preparing foods that she is more likely to eat or chatting with her at night when she can’t sleep, they have always been kind and compassionate towards her.


We were nervous about finding a nursing home for our family member, but it has been very reassuring to know that they are looking after her so well and in nice facilities that she can enjoy. We are grateful to all the staff- thank you.


Reply from Alison Horridge, Customer Advisor on behalf of the team at Wykebeck Court Care Home

Thank you for your kind words. We are glad to help you and your family member through this. We appreciate you trusting us with your loved one’s care.


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Review from Lianne G (Granddaughter of Resident) published on 16 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Well, what can I say? During lockdown you guys have really been superheroes. We get regular updates and can just see that my Grandad is so happy. Even before lockdown staff made us feel welcome and had a joke with my grandad which he loves.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Wykebeck Court Care Home

Thank you for sharing your really kind words with us. We are so pleased that you're happy with the services we are providing. Thank you for trusting us with your Grandad's care.


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Review from Janet D (Daughter-in-law of Resident) published on 4 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Wykbeck Court since just after it opened and has never looked back, it’s her home and she loves it. The staff have been remarkable and care for her like we would want her to be cared for. Covid has made it so hard for us all and not been able to hold her, hug her and even chat to other
residents has been so difficult for mum and staff alike, but they have shone through and made a terrible situation bearable.
The home itself is beautiful and always clean and tidy just as mum would have her home, there is always a warm welcome when you visit and a great coffee area.
Improvements are always been made, and we can give suggestions as needed. The new management team are well on board with everything and ensure the home is run safely and professionally.
The team of carers are amazing and love to care for mum and ensure she looks her best at all times.
All I can say is thank you for all the love and care you give to her and all the other residents.

Reply from Stephen Rondel, Customer Adviser at Wykebeck Court Care Home

Thank you, we are very happy to hear you can feel at ease with your Mum in our care.


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Current Review Score: 9.8 (9.770)

Overview of Review Score

The Review Score of 9.8 (9.770) out of 10 for Wykebeck Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.770 for Wykebeck Court Care Home is calculated as follows: ( (227 Excellents x 5) + (54 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 287 Ratings = 4.77

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wykebeck Court Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 26 Mar 2025

Spacious rooms available for residential, dementia residential and nursing care - long and short stays available. Our en-suite bedrooms are fully furnished to a high standard, some with patio doors to the garden.


Awards / Recognitions (7)

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Meet the Team (4)

Dianne

Dianne Hashmi

Job Title: Home Manager

Joined: 2019

I'm pleased to be leading an excellent team at Wykebeck Court. We are really pleased with the result of the latest ‘Good’ inspection by CQC and it's great to be recognised for the quality of care we are providing. We aim to provide the very best care and a homely feel so our residents can call it home. We've recently opened our nursing unit. Feel free to pop in for a tour.


Ruth

Ruth Fawcett

Job Title: Deputy Manager

I have worked in care homes since 1991 and Bupa helped me get my degree in Dementia Care in 2006. I originally joined as a Nurse before progressing to a Clinical Manager before becoming Deputy Manager.


I enjoy coaching and supporting my staff and helping them help our residents.


Leena

Leena Joseph

Job Title: Clinical Services Manager

I’ve worked in Bupa Care Homes since 2004 and been a Clinical Services Manager since 2013.


I really enjoy my job, I enjoy the challenge of leadership and guiding my staff. I love speaking with our residents and their relatives and making sure they’re happy.


Michelle

Michelle John

Job Title: Chef Manager

Joined: 2012

I have 18 years of experience, and have been at Bupa for 12 years; 6 of those being at Wykebeck Court. I enjoy working in care services as I find it such a rewarding job, and the team I work with are great.


I live local to the home with my husband and in my spare time, I enjoy reading and holidays at the caravan.