Wykebeck Court Care Home

543 York Road, Leeds LS9 6NH
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9.6 55 Reviews
  • Wykebeck Court Care Home, Leeds
**Over the coming months, the home is reducing its environmental impact by removing all gas from heating, catering & laundry services and replacing with electric to make Wykebeck Court Care home Bupa’s first Net Zero care home.**

Wykebeck Court is a beautiful purpose-built home, designed to provide the highest standards in nursing, residential and dementia care in attractive surroundings. Long and short-stay care is available.

The home tailors care to individual needs, helping residents to enjoy the best quality of life possible in a warm and welcoming environment.

The home boasts 84 en-suite bedrooms all fully furnished to a high standard, some with patio doors to the garden, modern dining rooms, spacious lounges and a beauty salon.

Wykebeck Court encourages everyone to get involved in day-to-day life, so there’s a real community spirit. Residents and relatives can choose to share ideas on everything from menus and activities to local trips and outings.

Food is a very important part of life. The chef creates well-balanced meals from choice ingredients, for residents to enjoy in the sociable dining areas or in private in the resident's room. There are lots of favourites on the menu, but staff talk to each resident on arrival about likes and dislikes, and any special dietary needs.

This home is open to local authority funded residents, get in touch to find out more.

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Care Provided by Wykebeck Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 84 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Dianne Hashmi (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (84)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Wykebeck Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Hop on a bus outside and you can be in the centre of Leeds in 15 minutes, with all of its shops, restaurants, museums, galleries and theatres. Nearby attractions include Temple Newsam house and grounds, which border a pay and play golf course.


  • Parking

  • Onsite parking available.


Wykebeck Court Care Home Reviews (55)

Total of 55, showing 41-55
9.6

Wykebeck Court Care Home has a Review Score of 9.6 (9.636) out of 10, based on 20 reviews in the last 2 years. Over all time Wykebeck Court Care Home has 55 reviews.

Overall Experience

  • 44
  • 9
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  • 2

Date Published

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Review from A M (Daughter of Resident) published on 27 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At Wykebeck Court, I feel mum's needs and preferences are met by the warm and professional staff, with kindness and understanding. As a daughter still wrestling with the guilt of no longer being able to look after mum at home, the importance of feeling you are placing them in safe hands cannot be underestimated
and is invaluable. Thank you.

Reply from Greta Narbutaityte, Customer Adviser at Wykebeck Court Care Home

Thank you for your praise. It can be a very difficult transition for the residents and their families but hopefully, Wykebeck did everything possible to help.


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Review from Derek S (Respite Resident) published on 24 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very helpful.

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Review from Carol M (Grandson of Resident) published on 11 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had respite residential care for 10 days. She was very well looked after and was very happy with her care.
The staff kept me updated at all times with any issues even though I was away on holiday.

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Review from David W (Son of Resident) published on 30 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wykebeck Court Care Home is warm, welcoming and you are provided with a very positive feeling when entering. You are often greeted by a member of staff. They are always happy to see you. Wykebeck Court has a great management team and all staff are wonderful and very caring towards my mum. She has been
a resident for 6 weeks. The team of carers have achieved things with my mum that we were not able to achieve whilst she lived alone. Mum is provided with wonderful care. This helps provide myself and sister with peace of mind.

Reply from Josephine Gaupholm, Customer Adviser at Wykebeck Court Care Home

Thank you for your review of Wykebeck Court Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the staff and management being caring and happy. We will share your comments with the home manager. The Bupa Customer Care Team.


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Review from J M (Resident) published on 31 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are here for a 3-week stay while hospital treatment takes place. At the age of 88 we have also looked at other care homes - preparing for later in life. This is by far the best. The staff are wonderful, nothing is too much trouble. The premises are fairly new and everything is top quality. Impressive.
This review on behalf of myself and wife - wife agrees.

Reply from Josephine Gaupholm, Customer Adviser at Wykebeck Court Care Home

Thank you for your review of Wykebeck Court Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the staff and nothing being too much trouble. We will share your comments with the home's manager. The Bupa Customer Care Team


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Review from L S (Daughter of Resident) published on 26 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Spotlessly clean and tidy, does not smell. Staff lovely, helpful, friendly, always have time to give updates and a chat. Kind, patient and accommodating. Bupa has high standards and you can tell. Couldn't have chosen a better place for mum, which has the knock-on effect of less stress and worry for
the family.

Reply from Josephine Gaupholm, Customer Adviser at Wykebeck Court Care Home

Thank you for your review of Wykebeck Court Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the cleanliness of the home and friendliness of the staff. We will share your comments with the home's manager. The Bupa Customer Care Team


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Review from Wendy N (Daughter of Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad had two weeks respite care here after two big operations. His admission was delayed numerous times but the home manager and team were great and kept in touch all through the process. The care dad received was first class and prepared him for going back to his flat and living independently again.
We wouldn't hesitate to use Wykebeck again if dad needed respite care again or if he needs permanent care at some point.

Reply from Josephine Gaupholm, Customer Adviser at Wykebeck Court Care Home

Thank you for your review of Wykebeck Court Care Home. We are pleased to hear that you and your father had a positive experience at the home and appreciate your comments regarding the care your dad received that prepared him for independent living post-operation. We will share your comments with the home's manager. The Bupa Customer Care Team


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Review from Ian K (Son-in-law of Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care in Wykebeck Court is excellent, the facilities are second to none. Staff are fabulous. The home is a home from home. A credit to Bupa.

Reply from Josephine Gaupholm, Customer Adviser at Wykebeck Court Care Home

Thank you for your review of Wykebeck Court Care Home. We are pleased to hear about your positive experience with the home and appreciate your comments regarding the excellent care and facilities at the home. We will share your comments with the home's manager. The Bupa Customer Care Team


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Review from Darren T (Son of Resident) published on 13 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Wykebeck Court Care Home is new, only opened in February 2018. The building itself is tastefully decorated and obviously, everything is new. There have been some teething problems and many, many staff changes for some reason. Many of the original staff have already left? The main concern is the charging
system which, for us, has been a nightmare. Incorrect invoices have resulted in large amounts of money taken from incorrect accounts. Very upsetting at a time when you have enough to cope with.

Reply from Gabriella Mills, Customer Adviser at Wykebeck Court Care Home

Thank you for your review of Wykebeck Court Care Home. Your comments are extremely important to us and we take all comments very seriously. We are disappointed to hear that you are unsatisfied with your experience in one of our care homes. We will share your comments with the care homes manager, to help them continually improve their service. The Bupa Customer Care Team.


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Review from Kevin R (Husband of Resident) published on 6 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Rooms ideal. Whole layout spacious and pleasant. Staff attentive and helpful.

Reply from Josephine Gaupholm, Customer Adviser at Wykebeck Court Care Home

Thank you for your review of Wykebeck Court Care Home. We are pleased to hear about your positive experience and you find the staff attentive and helpful. We will share your comments with the home's manager. The Bupa Customer Care Team


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Review from Jacqueline K (Daughter of Resident) published on 23 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came into respite for 1 week on 14/6/18.
We were extremely worried about how she would fit into her new surroundings having lived in her home for 45 years. This was a trail to lead up to permanent residency.
Mum enjoyed her stay and settled immediately to which we are in the process of making
this her permanent home.
Mum and ourselves feel she has found her new home where she is happy, safe and very well looked after.
Thank you.

Reply from Gabriella Mills, Customer Adviser at Wykebeck Court Care Home

Thank you for your review of Wykebeck Court Care Home , we are pleased to hear that your mum is happy and settled in at the home. We appreciate your comments and are glad that you are happy with the care your mum is receiving at our care home. We will share your comments with the care home's manager, The Bupa, Customer Care Team.


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Review from Adele S (Daughter of Resident) published on 8 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were very friendly and welcoming to all family members and they were easily found if we needed to ask any questions or to tend to my father's needs. There was a good variety of food and drinks which my father enjoyed. His room was very spacious and bright with a homely feel which made my father
enjoy spending time there. Overall, very pleased with the care provided and would be happy to place him there again for his next respite visit.

Reply from Gabriella Mills, Customer Adviser at Wykebeck Court Care Home

Thank you for your review, we are pleased to hear that you are feeling welcome at the care home when visiting your Father. We are glad that he is enjoying his stay and would be happy to return. We appreciate your comments of our staff and will share them with the care homes manager. The Bupa Customer Care Team.


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Review from S B (Daughter of Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall very good, but need to give a financial breakdown of full contribution to be paid by family and resident.

Reply from Stephen Rondel, Customer Adviser at Wykebeck Court Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.


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Review from Richard C (Son of Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff have been excellent, food and room are superb. Only criticism is lack of wifi, unable to connect, therefore my father is unable to keep in touch with his family.

Reply from Stephen Rondel, Customer Adviser at Wykebeck Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home. Furthermore, we appreciate your recommendation for improvements as we always endeavour to improve our services.


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Review from Beverley K (Daughter of Resident) published on 12 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, although suffering from dementia, has settled in remarkably well due to the constant care has received from both management and care staff. Staff have been very considerate and showed great empathy which has really helped her situation. The rooms are very good and the standard is excellent
for cleanliness etc. Laundry is very good service, food excellent, all in all, so far, very pleased with everything at Wykebeck Court.

Reply from Natalie Krisman, Customer Services Administrator at Wykebeck Court Care Home

Thank you for your review about Wykebeck Court. I'm glad to hear that your mother has settled in well and that you're pleased with the support there.


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Current Review Score: 9.6 (9.636)

Overview of Review Score

The Review Score of 9.6 (9.636) out of 10 for Wykebeck Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.636 for Wykebeck Court Care Home is calculated as follows: ( (180 Excellents x 5) + (44 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) + (6 Very Poors x 1) ) ÷ 239 Ratings = 4.636

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wykebeck Court Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 26 Feb 2025

Spacious rooms available for residential, dementia residential and nursing care - long and short stays available. Our en-suite bedrooms are fully furnished to a high standard, some with patio doors to the garden.


Awards / Recognitions (0)

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Meet the Team (4)

Dianne

Dianne Hashmi

Job Title: Home Manager

Joined: 2019

I'm pleased to be leading an excellent team at Wykebeck Court. We are really pleased with the result of the latest ‘Good’ inspection by CQC and it's great to be recognised for the quality of care we are providing. We aim to provide the very best care and a homely feel so our residents can call it home. We've recently opened our nursing unit. Feel free to pop in for a tour.


Ruth

Ruth Fawcett

Job Title: Deputy Manager

I have worked in care homes since 1991 and Bupa helped me get my degree in Dementia Care in 2006. I originally joined as a Nurse before progressing to a Clinical Manager before becoming Deputy Manager.


I enjoy coaching and supporting my staff and helping them help our residents.


Leena

Leena Joseph

Job Title: Clinical Services Manager

I’ve worked in Bupa Care Homes since 2004 and been a Clinical Services Manager since 2013.


I really enjoy my job, I enjoy the challenge of leadership and guiding my staff. I love speaking with our residents and their relatives and making sure they’re happy.


Michelle

Michelle John

Job Title: Chef Manager

Joined: 2012

I have 18 years of experience, and have been at Bupa for 12 years; 6 of those being at Wykebeck Court. I enjoy working in care services as I find it such a rewarding job, and the team I work with are great.


I live local to the home with my husband and in my spare time, I enjoy reading and holidays at the caravan.