Grosvenor Manor Care Centre

Hatchmere Drive, Great Boughton, Chester CH3 5SE
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10 175 Reviews
  • Grosvenor Manor Care Centre, Chester
Welcome to Grosvenor Manor; a lovely and luxurious care home located in the historic city of Chester. Grosvenor Manor is a purpose-built 81 bed ‘new generation’ care facility that has been expertly designed to meet all current CQC requirements and provides the highest standards of safety, comfort and care.

The care home offers residential, nursing and specialist dementia care.

Internally, the attention to detail is impressive. The high specification and décor of Grosvenor Manor have been carefully considered by an interior designer, creating stylish yet comfortable and practical spaces for residents to enjoy.

Arranged over two floors, the facilities at Grosvenor Manor are exceptional, with each floor enjoying its own communal lounges and restaurants. All bedrooms boast en-suite wet rooms, and there is also a spa assisted bathroom, hairdresser & nail bar.

There are beautiful, mature gardens and outside seating areas at Grosvenor Manor along with extensive terrace areas to the first floor.

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Care Provided by Grosvenor Manor Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 81 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Epilepsy
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Anne Hughes (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (81)
    • Single Rooms with ensuite Wet Room (81)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2018
    • Number of floors: 2

Funding & Fees Guide for Grosvenor Manor Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,900
    • Self-Funded Residential Dementia Care from £1,950
    • Self-Funded Nursing Care from £1,995
    • RESPITE Self-Funded Residential Care from £2,000
    • RESPITE Self-Funded Residential Dementia Care from £2,050
    • RESPITE Self-Funded Nursing Care from £2,095

  • Nursing Care plus FNC £254.06


    Respite stay minimum of 2 weeks - from £2,000 per week.


    We do not provide Nursing Dementia Care.
  • (these prices are only a guideline, please contact Grosvenor Manor Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome, encouraged to avoid meal times if possible and after 8pm when residents may be relaxing in nightwear.


  • Parking

  • Parking is available on site. Visitors asked if they park on the local roads to be courteous to neighbours.


Grosvenor Manor Care Centre Reviews (175)

Total of 175, showing 1-20
10

Grosvenor Manor Care Centre has a Review Score of 10 (9.984) out of 10, based on 62 reviews in the last 2 years. Over all time Grosvenor Manor Care Centre has 175 reviews.

Overall Experience

  • 167
  • 8
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Date Published

175
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Review from K D (Friend of Resident) published on 8 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everybody, from the manager, the reception staff, and all the carers and nurses, have made us both feel so welcome since my friend arrived a few weeks ago. The staff are friendly, caring and kind and treat my friend with dignity and respect, and are always listening to her wishes and responding to her
needs. The staff really are exceptional and go out of their way to make sure everything is how my friend likes it, even her cup of tea! A beautiful home and surroundings, but it's the staff who make this home a real home.

Reply from Grosvenor Manor Care Centre Hughes, Home Manager at Grosvenor Manor Care Centre

Thank you for your review. It is lovely to hear your kind words regarding the staff. We are hear to make a difference.


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Review from Christine C (Daughter of Resident) published on 2 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was so anxious at the thought of a care home for respite while I recovered from an operation but as soon as we walked through the doors I could see her totally relax. The staff worked wonders and settled her in so quickly. She loves the food and the activities. The staff respond so quickly whenever
she needs any help. Thank you so much.

Reply from Grosvenor Manor Care Centre Hughes, Home Manager at Grosvenor Manor Care Centre

Thank you for your kind review. We do strive to make the the transition into care welcoming, so I am glad that your mum settled in well. Hopefully we will see her for her next respite stay.


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Review from Graham H (Son of Resident) published on 13 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've got nothing but high praise for the fantastic staff at Grosvenor Manor. They made the last few months of my dad's life so much more bearable than they could have been. They were kind, thoughtful, diligent and highly professional. With the condition my dad was in, he needed a lot of looking after,
and it can't have been easy work - but the staff did everything that needed to be done with great care, patience and humour, and he really appreciated their efforts. The home makes for a very pleasant environment: spacious, well furnished, welcoming and peaceful. I can't recommend it highly enough.

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Review from M J (Son of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are courteous, efficient and respectful throughout. Any concerns, large or small are always dealt with promptly and efficiently. Relatives are always greeted on arrival and departure and security is very good. My mother has been a resident for over five years and considers Grosvenor Manor
as her home. There is always something going on and the staff are caring and supportive and always taking the time for a little chat with residents. A very homely place, hard to fault it.

Reply from Grosvenor Manor Care Centre Hughes, Home Manager at Grosvenor Manor Care Centre

Thank you for the excellent review. Staff will always try to be the best they can. I will pass on your kind words to the staff.


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Review from Stephen C (Son of Resident) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

How do I praise enough, the service and care my mother receives from Grosvenor Manor? I don't feel I am articulate enough to do justice. The love, care and attention she receives is equal to that received from her caring and loving family. Yes, the whole feel from the entire staff is that of a loving
caring family, who show love, compassion and dedication. When I say entire staff, I really do mean each and every one.
I don't know how it is possible to give more than the 100% that is given throughout the year, but December and the run-up to Christmas went above and beyond! I am not going to and cannot select one section of staff over another, as each I feel give equally in their respective roles.
A sincere thank you to all at Grosvenor Manor.

Reply from Grosvenor Manor Care Centre Hughes, Home Manager at Grosvenor Manor Care Centre

Thank you for your review. I really do love that you have included all staff in your review. Some staff can be forgotten and as you say, everyone has an important role to play, from our kitchen staff, hospitality staff, housekeeping staff and of course, our well-being staff. But the care and support staff are as equally important. Once again, thank you for your lovely words. It really means a lot and I will share it with all the teams.


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Review from A D (Wife of Resident) published on 19 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with the service provided by Grosvenor Manor. All the staff are welcoming and friendly and nothing seems to be too much trouble for them. The home is lovely and clean and always staff around to answer any questions. There are also plenty of activities on a daily basis to engage
people if they wish to take part. I feel lucky that we were able to get a respite bed and did not hesitate to take up the offer immediately. I would hope to be able to make this place a permanent home for my husband.

Reply from Grosvenor Manor Care Centre Hughes, Home Manager at Grosvenor Manor Care Centre

Thank you for your review. I am really glad that you found the staff accommodating and friendly. We do pride ourselves with the activities we have on offer. Thank you again.


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Review from Janet W (Daughter of Resident) published on 14 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Last year Mum came into Grosvenor Manor due to dementia. It's the hardest decision we have had to make, but the love and support from everyone has quelled our fears. I can't praise the staff highly enough. The manager runs a brilliant team. All staff know every resident by name, even though they may
not have direct contact with them. Rooms are superb with a brilliant wet room. There is a good choice of meals including a cooked breakfast and three courses for lunch and dinner, as well as supper at 8pm, if desired, also morning and afternoon tea/coffee with a biscuit or piece of cake. Activities morning and afternoon cover a very wide range of interests, including regular visits from singers and children from local schools and nurseries. Also, there are regular visits out. Every resident is treated with respect and care and are shown true affection.
Families are also well supported and believe me I have needed that support over the last twelve months.
Very, very well done Grosvenor Manor.

Reply from Grosvenor Manor Care Centre Hughes, Home Manager at Grosvenor Manor Care Centre

What a lovely, lovely review. You have mentioned everyone and everything we pride ourselves in doing here at Grosvenor Manor. Thank you so much for your kind words which I will share with the team.


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Review from Jayne P (Daughter of Resident) published on 7 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful experience from the moment we arrived just to look around. Mum loved it and knew instantly that this was the right place for her. The staff were extremely professional, welcoming and helpful and made you feel very relaxed. Mum decided to stay and signed up for 2 weeks of respite with a
view to being a permanent resident. What a greeting she received when we arrived to check-in. Everything so far has been wonderful, with all the staff, food and 24-hour care they provide.

Reply from Grosvenor Manor Care Centre Hughes, Home Manager at Grosvenor Manor Care Centre

Thank you for your lovely review. Our aim is always to make everyone feel welcome, including families and visitors. We are glad that your mum has settled in well and enjoying the experience we offer at Grosvenor Manor.


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Review from Y D (Daughter of Resident) published on 7 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was admitted for 2 weeks of respite yesterday. The staff were amazing putting Mum at ease and explaining the process. It's a lovely care centre with all staff very welcoming and after Mum's first night, she is very happy with care. So much so she will probably like to stay here permanently. A big
thank you to all the staff.

Reply from Grosvenor Manor Care Centre Hughes, Home Manager at Grosvenor Manor Care Centre

Thank you for your lovely review. We are happy that your mum is very happy with her stay so far. I will let the staff know about this lovely review.


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Review from R H (Friend of Resident) published on 5 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always given a warm welcome by the staff who cannot do enough to make my visit an enjoyable experience.

Reply from Grosvenor Manor Care Centre Hughes, Home Manager at Grosvenor Manor Care Centre

Thank you for your review. It is very pleasing to hear that we look after our visitors and make you feel welcome.


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Review from Vicky B (Daughter of Resident) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I say? Worth your weight in gold. 100% peace of mind. 100% quality of care. 100% respect and care shown to Dad.
So happy we found you!

Reply from Grosvenor Manor Care Centre Hughes, Home Manager at Grosvenor Manor Care Centre

Thank you for your review. We do appreciate everything that you have said. We are happy that you are happy.


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Review from S C (Son of Resident) published on 1 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has settled well, after a period of live-in care at home that really did not work. Now he is settled, content, positive, and that is all down to both the superb staff and the lovely environment at this home. His clothes were all labelled in 30 mins from arrival, and I now cry with relief and
satisfaction, rather than - before he came here - anxiety and sadness. It really is a lovely place to visit too: I recommend it as much as the district nurse who told me about it.

Reply from Grosvenor Manor Care Centre Hughes, Home Manager at Grosvenor Manor Care Centre

Thank you for your review. Your dad has settled in so well, and we are all happy that you are happy. He continues to thrive and loves all the attention and activities.


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Review from V B (Friend of Resident) published on 31 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The exterior of Grosvenor Manor is attractive with well-established plants and shrubs and parking space is more than adequate. The reception team were welcoming and helpful while the decor and furnishings were bright and modern. My friend's room was spacious and had a lovely outlook on the garden. I
had lunch there and found it plentiful and very tasty. A lovely place to visit a good friend.

Reply from Grosvenor Manor Care Centre Hughes, Home Manager at Grosvenor Manor Care Centre

Many thanks for your review. We are pleased that you enjoyed your lunch with your friend.


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Review from Dave E (Son of Resident) published on 26 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Grosvenor Manor Care Home in November 2023, and I’ve seen such a positive change in her in such a short space of time. Before the move to Grosvenor Manor, Mum’s dementia worsened considerably over a 12-month period. Since then, the care team and support staff have somehow re-ignited her
and given her a new sense of purpose. She loves the daily activities and has already developed very close relationships with several members of the team and with some of her fellow residents. I cannot speak highly enough of everyone involved with Grosvenor Manor from the front desk to the carer team, the management, and the general support staff. I can honestly say that this has been the best thing to have happened to Mum in years and I really look forward to visiting her in her new surroundings.

Reply from Darren Molyneux, Deputy Manager at Grosvenor Manor Care Centre

Thank you very much for this wonderful and delightful review. We are extremely pleased to hear you are happy with the care your mum receives at Grosvenor Manor. I will be sure to pass your comments on to the team.


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Review from Lorraine O (Daughter of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum suffers with dementia and Grosvenor Manors varied activities provide her with stimulation and enjoyment. Every member of staff that she encounters during the day greets her with a smile and a hello which helps her feel safe and part of a community. The home is decorated beautifully and cleaned
immaculately. Other areas I have to commend are the laundry services provided by house keeping and the weekly GP visits.

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Review from P P (Daughter of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 94-year-old mother received a very warm welcome by everyone. Care staff are wonderful, making it clear they are there to support me as well as her.
Very reassuring that they don’t use agency staff, treating their staff as well as they do their residents.
Nothing is too much trouble!

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Review from T O (Husband of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased that my wife is staying in such a lovely place. I have visited many care homes in the area and this is head and shoulders above the rest. The staff and management are very caring and pleasant to patients and visitors, it's like a four-star hotel except better. Thank you for giving me
the opportunity to comment on this care home.

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Review from Joyce S (Wife of Resident) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Grosvenor Manor is a wonderful carehome. My husband has been there for 4 years, and l would highly recommend it. The staff go above and beyond to keep him clean, and happy. This place is first-class in every way.

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Review from J P (Grandson of Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home provides a friendly, homely and caring environment to all.
The service and staff are outstanding providing for all the needs of the residents to a very high standard and are readily on hand to support the residents family.

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Review from G T (Granddaughter of Resident) published on 23 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my grandmother here with my mum and my grandmother always has a smile on her face, we can genuinely tell she has an outstanding quality of care at Grosvenor Manor. The staff are so warm and caring, they genuinely give their everything into the care they give my grandmother and the other residents.
It feels so warm when we visit. It’s always very clean and a positive experience when we come to see her. The manager is always available when ever we need something or have questions, she gives her everything into the place and it shows. My mum and I couldn’t be happier knowing my grandmother has such excellent care, when visiting times have finished I feel completely relaxed knowing my grandmother is happy and safe and completely cared for, it really shows throughout the home. Thank you for all you all do for my grandmother, the other residents and all the families.

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Current Review Score: 10.0 (9.984)

Overview of Review Score

The Review Score of 10 (9.984) out of 10 for Grosvenor Manor Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 62 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 62 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.984 for Grosvenor Manor Care Centre is calculated as follows: ( (719 Excellents x 5) + (12 Goods x 4) ) ÷ 731 Ratings = 4.984

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Grosvenor Manor Care Centre is based on 62 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 81 registered maximum number of service users is 16.2, which has been reached with 62 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (4)

Anne

Anne Hughes

Job Title: Home Manager

Joined: 2020

I’ve worked as a nurse for over 40 years in a variety of roles I thoroughly enjoy working in care homes. As a nurse, you can build relationships with the people you’re caring for and their families in a way that’s just not possible in a hospital setting where people come and go. I love the fact that we’re making a big difference to people’s lives and we get to see the evidence of that. It’s a privilege to be working for an excellent provider in Grosvenor Manor Care Centre, New Care. I’m passionate about delivering high quality care to each resident and supporting the staff in their careers within the health care sector.


Maria

Maria Zolotnikova

Job Title: Clinical Lead

Joined: 2018

I am responsible and accountable for the management of the clinical area in the home. Establishing the timely provision of care by ensuring that effective supervision, assessment, planning, implementation and evaluation of care is done to a high standard. Ensure that the home’s policies and procedures are followed, in accordance with relevant legislation, to meet residents’ needs in a person-centered way. Assisting Home Manager with day-to-day management of the home ensuring New Care’s continued compliance with relevant legislation. I always have had a passion for delivering high standards of care. For my new role the main aspirations are centered around skill enhancement and constant growth to deliver the very best person-centered care. I am ready for new challenges and would like to improve my management skills in order to achieve my full potential. In the future I see myself taking on more challenges at a higher level of leadership. Evolve my skills in a challenging environment, work within a team, and provide efficient solutions.


Louise

Louise Scarlett

Job Title: Head of Care

I have 35 years experience of working in care. My background is nursing care working in Hospitals and also Nursing homes. I worked as a Clinical Support worker for the NHS and following this I managed a Complex care unit where I also trained and taught staff how to care for tracheostomy and ventilator care with spinal injuries and acute brain injuries. I have worked for New Care at Grosvenor Manor since 2020 and I can honestly say this is where I have learnt and have seen patient centred care that is given to the highest of standards. I am excited to now be able to join the management team at Grosvenor Manor as Head of Care to support our Home Manager, our excellent wellbeing team and our dedicated teams of care staff and Team Leaders. I am proud to be the Head of Care at Grosvenor Manor and to now be part of the management structure of such an amazing team. I am a caring and compassionate hardworking person and totally dedicated to providing excellent care to all residents.


Lisa

Lisa Forth

Job Title: Wellbeing Coordinator

Joined: 2018

I’m Lisa Forth I Joined our Grosvenor Family in April 2018. I facilitate our Wellbeing Programme to ensure our Residents have a Person Centred fulling & fun time at Grosvenor Manor. I’m married to Stephen who is an amazing support to me, we have four beautiful Granddaughters of whom we adore. I Feel Grosvenor Manor is my extended family, and family is very important to me.


Frequently Asked Questions about Grosvenor Manor Care Centre

What types of Care is Grosvenor Manor Care Centre registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Grosvenor Manor Care Centre provide?

Palliative Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Grosvenor Manor Care Centre have?

There are 81 Single Rooms.

What are the Facilities & Services at Grosvenor Manor Care Centre?

Own Furniture if required, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Grosvenor Manor Care Centre to the centre of Chester?

1.3 mile(s) as the crow flies, distance by road may be significantly further.