Grosvenor Manor Care Centre

Hatchmere Drive, Great Boughton, Chester CH3 5SE
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10 173 Reviews
  • Grosvenor Manor Care Centre, Chester
Welcome to Grosvenor Manor; a lovely and luxurious care home located in the historic city of Chester. Grosvenor Manor is a purpose-built 81 bed ‘new generation’ care facility that has been expertly designed to meet all current CQC requirements and provides the highest standards of safety, comfort and care.

The care home offers residential, nursing and specialist dementia care.

Internally, the attention to detail is impressive. The high specification and décor of Grosvenor Manor have been carefully considered by an interior designer, creating stylish yet comfortable and practical spaces for residents to enjoy.

Arranged over two floors, the facilities at Grosvenor Manor are exceptional, with each floor enjoying its own communal lounges and restaurants. All bedrooms boast en-suite wet rooms, and there is also a spa assisted bathroom, hairdresser & nail bar.

There are beautiful, mature gardens and outside seating areas at Grosvenor Manor along with extensive terrace areas to the first floor.

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Care Provided by Grosvenor Manor Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 81 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Epilepsy
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Anne Hughes (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (81)
    • Single Rooms with ensuite Wet Room (81)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2018
    • Number of floors: 2

Funding & Fees Guide for Grosvenor Manor Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,900
    • Self-Funded Residential Dementia Care from £1,950
    • Self-Funded Nursing Care from £1,995
    • RESPITE Self-Funded Residential Care from £2,000
    • RESPITE Self-Funded Residential Dementia Care from £2,050
    • RESPITE Self-Funded Nursing Care from £2,095

  • Nursing Care plus FNC £235.88


    Respite stay minimum of 2 weeks - from £2,000 per week.


    We do not provide Nursing Dementia Care.
  • (these prices are only a guideline, please contact Grosvenor Manor Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome, encouraged to avoid meal times if possible and after 8pm when residents may be relaxing in nightwear.


  • Parking

  • Parking is available on site. Visitors asked if they park on the local roads to be courteous to neighbours.


Grosvenor Manor Care Centre Reviews (173)

Total of 173, showing 21-40
10

Grosvenor Manor Care Centre has a Review Score of 10 (9.983) out of 10, based on 60 reviews in the last 2 years. Over all time Grosvenor Manor Care Centre has 173 reviews.

Overall Experience

  • 165
  • 8
  • 0
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Date Published

173
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11
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Review from M E (Daughter of Resident) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I believe great work should be recognised hence my review today. Grosvenor Manor has given my mother a second chance to enjoy her life and I have never seen her happier. They treat her with both respect and dignity and she regards some of the staff more like family these days due to the bonds they have
built with her. Watching her interact and enjoy her life is something I can never thank them enough for. I would highly recommend anyone to use Grosvenor and their facility it gives me peace of mind every day knowing she’s so well cared for and is living life to its fullest. If you want the best look no further!

Reply from Grosvenor Manor Care Centre Hughes, Home Manager at Grosvenor Manor Care Centre

I want to thank you for your review. It is so pleasing that you are happy with our facilities and the care your Mum receives. Thank you for taking the time to complete this, it is much appreciated. I will also share it with the staff.


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Review from Geoffrey W (Nephew of Resident) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing is too much bother. They always go the extra mile. My uncle is a completely new man since moving here.

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Review from H D (Great-granddaughter of Resident) published on 16 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home, my great gran has settled well. The staff are wonderful and go above and beyond for the residents and their relatives. I would highly recommend Grosvenor Manor to anyone looking for care for a loved one.

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Review from S T (Son of Resident) published on 16 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care my father receives is truly excellent. Grosvenor Manor Care Centre is a lovely environment for my father to live in. We are very happy that he is safe and well looked after.

Reply from Grosvenor Manor Care Centre Hughes, Home Manager at Grosvenor Manor Care Centre

Many thanks for your review. I will feedback to the staff regarding your review.


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Review from Terry H (Grandson of Resident) published on 9 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Grosvenor Manor is an absolutely fabulous place, I cannot fault anything at all. My grandma has been a resident for nearly five years and it just keeps getting better. The staff are always happy and friendly, and every aspect of her care is looked after professionally. I would, and have, highly recommend
them to anyone who needs care for a loved one because you have total peace of mind that they are safe and looked after fantastically.

Reply from Grosvenor Manor Care Centre Hughes, Home Manager at Grosvenor Manor Care Centre

Many thanks for your review. I will let the staff know that you have made a lovely review and that you are very happy with the care your grandma is receiving.


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Review from Jon H (Son of Resident) published on 4 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Grosvenor Manor staff always give my mum excellent care and personal attention. We as a family are extremely happy with the service and support provided and my mum has been made very welcome into Grosvenor Manor in the four months she has lived there. The wellbeing team are amazing, with a full range
of social activities planned and delivered throughout the week. We are very happy with all types and levels of staff, management and delivery.

Reply from Grosvenor Manor Care Centre Hughes, Home Manager at Grosvenor Manor Care Centre

Many thanks for your review. Your kind words will be fed back to all the staff. Thank you again, as the staff work so hard to get to know the residents which means we can deliver meaningful care.


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Review from B S (Sister of Resident) published on 3 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is beautiful, always clean and attractive. The carers are so kind and they organise plenty of activities. I would recommend the Grosvenor Manor to anyone.

Reply from Darren Molyneux, Deputy Manager at Grosvenor Manor Care Centre

Thank you for taking the time to leave this lovely review, we will pass on your comments to the team.


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Review from Carol B (Daughter of Resident) published on 3 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are warm, relaxed and friendly. They have a caring nature and great connections with everyone. I feel confident that my Mum and Dad are in the best possible place for them. I can go away on holiday and know they will always be in safe hands.

Reply from Grosvenor Manor Care Centre Hughes, Home Manager at Grosvenor Manor Care Centre

Thank you for your review. It is a pleasure to care for your Mum and Dad in the same place and that you are happy with them here.


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Review from Joanne M (Daughter-in-law of Resident) published on 15 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional care throughout. One happy mother-in-law.

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Review from Kathryn B (Daughter of Resident) published on 14 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident of Grosvenor Manor for nearly 3 years. She is extremely settled there and very much regards it as her home. The staff are very kind and caring and always have Mum’s best interests at heart. The home has a lovely relaxed atmosphere whatever time of day you visit - everyone
is made to feel very welcome. The programme of activities is fantastic and Mum has made a lot of friends. The GP visits the home weekly so I always feel that Mum’s health and welfare is paramount.

Reply from Grosvenor Manor Care Centre Hughes, Home Manager at Grosvenor Manor Care Centre

Thank you for your review. I will share this with the team as it is lovely to be able share such positive feedback to the staff. Thank you again.


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Review from L A (Daughter of Resident) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 97-year-old Mum fell and broke both arms and a leg. When she was in hospital I never thought she would walk again or enjoy life again. We then moved her to Grosvenor Manor, and after only six weeks, she is a new person enjoying all the activities and walking again. She is being really well looked
after.

Reply from Grosvenor Manor Care Centre Hughes, Home Manager at Grosvenor Manor Care Centre

Thank you for your review. It has been a pleasure to see the improvement with your mum. She has progressed so well and is enjoying all the activities that the home provides.


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Review from John W (Son-in-law of Resident) published on 7 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have seen my wife suffering as her mother's dementia has got worse. Eventually Mother-In-Law had to go into emergency respite care and this home was chosen. She is now in permanent residential care and this home is absolutely superb. The staff are friendly and accommodating, the activities are very
dementia friendly and they are great at persuading Mother-In-Law to partake. I do not believe that she could have found a better home to meet her needs.

Reply from Darren Molyneux, Deputy Manager at Grosvenor Manor Care Centre

Thank you kindly for your lovely review, this means a lot to the staff, I will pass on your kind words to the staff. We are delighted that as a family you are happy and reassured with the care your mother-in-law receives, and we are delighted she has settled so well.


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Review from Dave W (Son of Resident) published on 7 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A relative is a Social Worker. He has visited many care homes during his career and he said Grosvenor Manor is by far the best care home he has been to. It is like a luxury hotel. My mum has been there 6 weeks and it is clear how much the staff already love and care for her - as they do for all the
residents.
The rooms are lovely but many residents spend the day in communal lounges socialising with one another and taking part in the numerous and varied activities which are organised by the ever-enthusiastic and energetic Wellbeing Team.
It was a very difficult decision to put Mum into residential care but, undoubtedly, she is in the best possible place.

Reply from Darren Molyneux, Deputy Manager at Grosvenor Manor Care Centre

Thank you Dave for this wonderful review, we are glad Mum has settled and that you are happy with the care provided, we enjoy seeing just how much your Mum enjoys the various activities. I will share these comments with the whole team, thank you.


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Review from G M (Son of Resident) published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum recently moved in to Grosvenor Manor. She has received excellent professional and compassionate care. Nothing is too much and there is a lovely feeling within the home. All the staff we have come across have been very kind, friendly and professional. We know we have made the right decision.

Reply from Darren Molyneux, Deputy Manager at Grosvenor Manor Care Centre

Thank you for such a lovely review, I will pass on your comments to the team, we are happy that your mum has settled so well. Thank you again.


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Review from Susan C (Daughter-in-law of Resident) published on 1 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely pace, everyone is so caring to my mother-in-law. The activities for the residents are really good and everyone enjoys it. The home is so clean and the food is lovely. My mother-in-law has settled and loves it here. It is a relief to know she is so well cared for by everyone here.

Reply from Grosvenor Manor Care Centre Hughes, Home Manager at Grosvenor Manor Care Centre

Thank you for your review. We will pass on your kind comments to all the staff.


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Review from Seonag D (Granddaughter of Resident) published on 3 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our nana moved in and we are really happy with the care she is receiving. The home is beautiful and very clean.

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Review from R G (Friend of Resident) published on 2 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our 98 year old friend was admitted here after we became very concerned that she was no longer able to care for herself - wasn't eating, depressed and at risk of falls. She has been in Grosvenor Manor for a month and the change is amazing. She is alert, taking an interest in everything, eating everything
she is given, enjoying the other residents' company. We feel so relieved that she is now happy, putting on weight and being so well cared for by all the staff.

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Review from Ian G (Friend of Resident) published on 31 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As carers for our 98 year old neighbour, my wife and I had become very concerned about her condition. She simply wasn't coping living alone in her own house and the limited day care we were able to arrange was not enough to meet her needs. Having agreed to go into Grosvenor Manor for short-term respite,
she has thrived with her physical and mental state transformed in one month. We are delighted she will now be staying permanently.

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Review from Lesley D (Daughter of Resident) published on 30 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank all the staff and management at Grosvenor Manor for all their kindness and support in caring for my mum during her two years there. They did their utmost to keep my parents together despite my dad's worsening dementia. When he sadly had to be cared for elsewhere, they were unfailing kind
to my mum, who missed him badly. The gentleness and care she received, especially in her last few days and weeks, was wonderful. My sister and I always felt confident that she was in very safe hands and would be looked after and comfortable.

Reply from Grosvenor Manor Care Centre Hughes, Home Manager at Grosvenor Manor Care Centre

Thank you for your review. I will let the staff know that you have submitted a lovely review, although I am sure they already know your thoughts on how we looked after your mum and dad. Thank you, and we are sorry for your loss.


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Review from A D (Daughter of Resident) published on 25 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has recently moved into Grosvenor Manor for respite care, she really likes it at Grosvenor Manor. She has said that all of the staff are wonderful with her.
As a family, we are relieved that Mum is being looked after so well, she is enjoying every aspect of Grosvenor Manor, she is eating well
and enjoying her meals and really loves taking part in the activities.
We would highly recommend this beautiful home to anyone looking at care homes for their loved ones.

Reply from Darren Molyneux, Deputy Manager at Grosvenor Manor Care Centre

Thank you for such a lovely review. We are glad that your Mum has settled well with us and that she and the family are all happy. I will pass on your lovely comments to the team.


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Current Review Score: 10.0 (9.983)

Overview of Review Score

The Review Score of 10 (9.983) out of 10 for Grosvenor Manor Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 60 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 60 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.983 for Grosvenor Manor Care Centre is calculated as follows: ( (695 Excellents x 5) + (12 Goods x 4) ) ÷ 707 Ratings = 4.983

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Grosvenor Manor Care Centre is based on 60 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 81 registered maximum number of service users is 16.2, which has been reached with 60 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (2)

Anne

Anne Hughes

Job Title: Home Manager

Joined: 2020

I’ve worked as a nurse for over 40 years in a variety of roles I thoroughly enjoy working in care homes. As a nurse, you can build relationships with the people you’re caring for and their families in a way that’s just not possible in a hospital setting where people come and go. I love the fact that we’re making a big difference to people’s lives and we get to see the evidence of that. It’s a privilege to be working for an excellent provider in Grosvenor Manor Care Centre, New Care. I’m passionate about delivering high quality care to each resident and supporting the staff in their careers within the health care sector.


Lisa

Lisa Forth

Job Title: Wellbeing Coordinator

Joined: 2018

I’m Lisa Forth I Joined our Grosvenor Family in April 2018. I facilitate our Wellbeing Programme to ensure our Residents have a Person Centred fulling & fun time at Grosvenor Manor. I’m married to Stephen who is an amazing support to me, we have four beautiful Granddaughters of whom we adore. I Feel Grosvenor Manor is my extended family, and family is very important to me.