Review from D L (Son of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience

An excellent care home with wonderful staff.

Reply from Grosvenor Manor Care Centre Hughes, Home Manager at Grosvenor Manor Care Centre

Thank you for your short, but wonderful, review. We are very happy to care for your mum.

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Review from Lynne H (Daughter of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience

Grosvenor Manor Care Centre is a lovely building, clean, bright and has lots of outdoor space which is beautifully maintained. There is a happy atmosphere and the staff are always pleasant and helpful.

Reply from Grosvenor Manor Care Centre Hughes, Home Manager at Grosvenor Manor Care Centre

Many thanks for your review. We do take great pride in our building and environment and we are happy that you are happy with the staff.

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Review from Alison N (Daughter of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience

Excellent service from all staff. Very helpful and caring for my mum.

Reply from Grosvenor Manor Care Centre Hughes, Home Manager at Grosvenor Manor Care Centre

Thank you for your review. We do aim to be helpful to all our residents.

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Review from Gail A (Daughter of Resident) published on 27 February 2023
Submitted via Website • Report

Overall Experience

We contacted Grosvenor Manor as a matter of urgency following a crisis with Mum at her home.
From the beginning, they were incredibly helpful and supportive.
Mum has now been a resident for a few weeks and we as a family are more than happy with the care that she is receiving.
The home has a wonderful,

comforting atmosphere as soon as you walk through the doors and Mum is settling in nicely.
This is due to all the amazing staff who have shown Mum such kindness, given her constant reassurance and been so patient with her whilst she adjusts to her new surroundings.
We are so grateful to all of them and so pleased that Mum is now happy and in the safest of hands.

Reply from Grosvenor Manor Care Centre Hughes, Home Manager at Grosvenor Manor Care Centre

Thank you for your lovely review. Your mum has settled in well and has made some new friends. We are very glad that it has all worked out for her and that you are happy with her care here at Grosvenor Manor.

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Review from J B (Resident) published on 27 February 2023
Submitted via Website • Report

Overall Experience

I’ve been a resident here for approximately four years and have always been treated with dignity but also treated with real friendship and care. I’ve been encouraged to continue my interests and hobbies, like my painting. The well-being team have an active, busy program which we are all encouraged to

attend, which is always full and offers something new and different every day. We do have a daily sparkle coffee morning every day which has given me a purpose, a reason to get dressed up and meet friends.
I’ve been made to feel quite important at times when asked to host the daily sparkle, create and hand painted our garden sign and make our 1st resident's 100th birthday card more recently.
I have also been asked every year on Burns Night to Toast the haggis linking to my family's Scottish roots, proudly wearing my mother’s 100-year-old ancient Campbell Sash and Clan badges. This makes me so proud, sentimental about my mother and happy.

Reply from Grosvenor Manor Care Centre Hughes, Home Manager at Grosvenor Manor Care Centre

I know you have a lovely life here with us at Grosvenor Manor. We are so very proud to be able to call you a friend to us all.

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Review from A P (Daughter of Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience

After looking after my mother in my home for the past twelve years, I was desperate to find a high-quality care home that met her needs fully. Grosvenor Manor Care Centre have met our expectations and more.

Reply from Grosvenor Manor Care Centre Hughes, Home Manager at Grosvenor Manor Care Centre

We really appreciate your review. It is also pleasing that your mum has settled in well and enjoying living at Grosvenor Manor.

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Review from S P (Son-in-law of Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience

Grosvenor Manor Care Centre was a great find for my wife and I, as we have been looking after her mum for the last 12 years at our own home. Mum has reached a point where she needs a higher level of care than we can manage for her, and we wanted to find a comfortable and high-quality care residence

for her. Grosvenor Manor provides a real home-from-home environment with a high level of professional care.

Reply from Grosvenor Manor Care Centre Hughes, Home Manager at Grosvenor Manor Care Centre

Thank for your kind words and review. We are all very glad that your mum has settled in well at Grosvenor Manor.

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Review from K H (Son-in-law of Resident) published on 10 February 2023
Submitted via Website • Report

Overall Experience

My father-in-law came to Grosvenor Manor for a short stay and after a while, he settled so well that all his family decided it was the best place for him to live. He does suffer from dementia and at times he can be difficult to manage. The staff show so much patience and compassion and always do their

best even when they are run off their feet. Thank yous are just not enough.

Reply from Grosvenor Manor Care Centre Hughes, Home Manager at Grosvenor Manor Care Centre

Thank you for your response. You are always welcome to come and chat with the staff about your father-in-law's care.

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Review from Beverley D (Daughter of Resident) published on 20 January 2023
Submitted via Website • Report

Overall Experience

My mum was a resident at Grosvenor Manor for four years but sadly passed away in the wonderful care of Grosvenor Manor staff just before Christmas. The care, love and understanding my mum received from day one was a massive comfort to me. The pure affection and love given to her at tend of life were

touching beyond belief and I will be forever grateful for all Grosvenor Manor staff, who go above and beyond for their family of residents - that is how it truly feels. Thank you and bless you all.

Reply from Grosvenor Manor Care Centre Hughes, Home Manager at Grosvenor Manor Care Centre

We will truly miss your mum and your regular visits. Thank you for putting on a heart felt review.

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Review from Shona A (Friend of Resident) published on 19 January 2023
Submitted via Website • Report

Overall Experience

The home was recommended by a close friend in May 2022 when I needed respite for an older friend.
My initial impression was of a well-organised, caring staff who were person-orientated. I loved the daily sparkle and the vibrant atmosphere.
Sadly after a fall, my friend was admitted to hospital for

a fracture. Although my friend remained in the hospital for 6 weeks, the home stayed in touch and supported throughout.
Sadly, my friend needed to move on to nursing care, when recovered. As a place could not be found at Grosvenor. My friend was discharged into another home nearby.
I felt that my friend's care was best suited back to Grosvenor and approached them to enquire about nursing care.
The manager was extremely helpful in understanding my situation and sought to find a solution for my friend to return to Grosvenor.
I am very pleased that my friend is back at Grosvenor and cannot thank the staff enough for their kindness and support in the care of my friend.

Reply from Grosvenor Manor Care Centre Hughes, Home Manager at Grosvenor Manor Care Centre

Thank you for doing a positive review. We will always try our best for our residents and I am glad it worked out in the end.

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Review from K P (Daughter of Resident) published on 11 January 2023
Submitted via Website • Report

Overall Experience

At the end of October, my 98-year-old mother suffered a sudden and significant illness with little expectation of survival. She was rushed to the hospital but after a night in a corridor in A and E, she opted to return home to Grosvenor Manor.
The staff immediately implemented a programme to meet the

demands of the illness, under the supervision of the "Hospital at Home" doctors and the District Nurse. She was on oxygen, unable to speak, had difficulty swallowing and was at times delirious. She received intensive and invasive treatment from the doctor, backed up by constant caring from the Grosvenor Manor staff and her life was in the balance for 3 long weeks.
Eventually, my mother surprised us all by responding to the treatment and she gradually regained her faculties. Now she is well on the way to recovery and the staff are adapting her care package once more.
We cannot thank everyone at Grosvenor Manor enough for their exemplary handling of this incident. In a crisis they were superb.

Reply from Grosvenor Manor Care Centre, Home Manager at Grosvenor Manor Care Centre

Thank you for your review. It means a lot for the staff to be thanked in this way.

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Review from Susan G (Daughter-in-law of Resident) published on 9 January 2023
Submitted via Postal Card • Report

Overall Experience

My 103-year-old mother-in-law stayed only for a short while in the beautiful surrounding of Grosvenor Manor Care on her Birthday. The staff had provided a beautiful cake, even though she'd only been there for 3 days. They made her day special. Her room had a lovely outlook to the garden, where she enjoyed

a bonfire night display, another trip out to a garden centre was another highlight for her. The care she received was exemplary this continued right up to her death which was so peaceful - again, thanks to staff. A 5-star home.

Reply from Grosvenor Manor Care Centre Hughes, Home Manager at Grosvenor Manor Care Centre

It was a pleasure to care for your lovely mother-in-law. We are all very grateful for your lovely comments regarding her stay with us.

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Review from Peter G (Son of Resident) published on 9 January 2023
Submitted via Postal Card • Report

Overall Experience

Although my mother's stay in Grosvenor Manor Care Centre was only short, the care and attention she received there were above and beyond. Her final days were fitting for the inspirational lady she was and the way the care home handled this was exemplary and comforting for the family.

Reply from Grosvenor Manor Care Centre Hughes, Home Manager at Grosvenor Manor Care Centre

It was an honour and pleasure to care for your mother. Thank you for your kind words.

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Review from Dyne A (Daughter of Resident) published on 29 December 2022
Submitted via Website • Report

Overall Experience

My mum has been a resident of Grosvenor Manor for over eighteen months. She was in dementia care and then went into nursing care in mid-October. In both areas she was given care of the highest standard, the carers became our family as well as mums. When my mum passed away it was like a double loss as

I was losing my Grosvenor Manor family as well. I was asked did I want my mum to go back into hospital? To which I replied No, she needs to be with Grosvenor friends and family (mum was on end of life) A very big thank you to you all, I will hold a special place in my heart for you all.

Reply from Grosvenor Manor Care Centre Hughes, Home Manager at Grosvenor Manor Care Centre

Can I say it was a privilege and a pleasure looking after your mum. You will always be welcome to visit us at any time.

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Review from M J (Niece of Resident) published on 15 November 2022
Submitted via Postal Card • Report

Overall Experience

This home is so lovely, if it was a hotel it would be a 5-star rating. As a family, we are so glad that our auntie was placed here.

Reply from Grosvenor Manor Care Centre Hughes, Home Manager at Grosvenor Manor Care Centre

So nice of you to do this review. The staff are glad that you find the home to be 5-star.

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Review from Rosemarie N (Daughter of Resident) published on 10 November 2022
Submitted via Website • Report

Overall Experience

Mum moved into Grosvenor Manor in May 2022 because she was finding coping at home increasingly difficult. The professional expertise and advice from the wonderful teams caring for Mum have helped us, as a family, to better understand her ongoing condition and provided us with much-needed reassurance

when she was recently transferred from the residential to the dementia floor. Thanks to the way in which the care staff anticipated, recognised and dealt with Mum's health needs and their concern for her well-being, she is now settled and content in her new environment. We are so grateful for the support given to us at this difficult time, as well as being thankful for the amazing care and kindness that Mum continues to receive from all the members of staff.

Reply from Grosvenor Manor Care Centre Hughes, Home Manager at Grosvenor Manor Care Centre

Thank you for taking the time to write this review. We are happy to support you and your mum at any time.

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Review from A L (Wife of Resident) published on 21 October 2022
Submitted via Postal Card • Report

Overall Experience

My husband entered Grosvenor Manor Care Centre around May 2022. He has settled in very well and seems to be content. He is certainly well fed, but staff do keep an eye on his weight! It is not the easiest of jobs but all the staff have remarkable patience. So a big thank you to everyone.

Reply from Grosvenor Manor Care Centre Hughes, Home Manager at Grosvenor Manor Care Centre

Thank you for the lovely comments. The staff do a remarkable job and have patience with everyone.

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Review from J P (Daughter of Resident) published on 19 October 2022
Submitted via Website • Report

Overall Experience

Just one word to describe every aspect of Grosvenor Manor- outstanding.
Residents are treated with kindness, respect and dignity. Staff are friendly, patient, helpful and above all, very professional.
I am amazed at the improvement in my mother's overall health and mental well-being after just a

few weeks at Grosvenor Manor.
The food is wonderful, I believe my mother is eating better now than she has for many years, mainly because of the effort that goes into the variety and presentation of meals, oh and the dining room is just beautiful! A huge round of applause to the kitchen staff, you are doing a great job.
This not your typical care home - I have relatives who work in the care industry, after visiting mum they have all commented that the staff, facilities and care at Grosvenor Manor is superior to any care home they have worked in. It is wonderful to see my mother happy again. Thank you to all the staff, you are a credit to your industry.

Reply from Grosvenor Manor Care Centre Hughes, Home Manager at Grosvenor Manor Care Centre

Thank you so much for your wonderful review. It has made many of the staff proud to work here. It is always lovely to hear such positive responses to the very hard work everyone does here.

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Review from Sheila J (Daughter of Resident) published on 6 October 2022
Submitted via Website • Report

Overall Experience

Couldn't be happier with the care my mum is receiving at Grosvenor Manor Care Centre. Staff are kind, competent and go over and above what I have seen in other places of care.
From the moment I arrive the reception staff, hospitality, activity, domestic and amazing care staff are keen to make me feel

welcome and this reassures me that my mum is receiving the best care whilst living here.
Management are welcoming and answers any questions I have quickly and competently. Thank you, everyone.

Reply from Grosvenor Manor Care Centre Hughes, Home Manager at Grosvenor Manor Care Centre

Thank you for your positive comments. I will share it with all of the staff.

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Review from J B (Daughter of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience

I have been very impressed with Grosvenor Manor Care Centre. My mother has been treated with great dignity and care. The staff are very attentive and this has helped my mother to settle in very quickly. From the moment she arrived, the staff were quick to remember her name and even if just walking will

acknowledge her and other residents. My mother's favourite thing is walking in the beautiful gardens.

Reply from Grosvenor Manor Care Centre Hughes, Home Manager at Grosvenor Manor Care Centre

Thank you for your positive comments. We are happy that your mother has settled in well.

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