Grosvenor Manor Care Centre

Hatchmere Drive, Great Boughton, Chester CH3 5SE
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10 175 Reviews
  • Grosvenor Manor Care Centre, Chester
Welcome to Grosvenor Manor; a lovely and luxurious care home located in the historic city of Chester. Grosvenor Manor is a purpose-built 81 bed ‘new generation’ care facility that has been expertly designed to meet all current CQC requirements and provides the highest standards of safety, comfort and care.

The care home offers residential, nursing and specialist dementia care.

Internally, the attention to detail is impressive. The high specification and décor of Grosvenor Manor have been carefully considered by an interior designer, creating stylish yet comfortable and practical spaces for residents to enjoy.

Arranged over two floors, the facilities at Grosvenor Manor are exceptional, with each floor enjoying its own communal lounges and restaurants. All bedrooms boast en-suite wet rooms, and there is also a spa assisted bathroom, hairdresser & nail bar.

There are beautiful, mature gardens and outside seating areas at Grosvenor Manor along with extensive terrace areas to the first floor.

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Care Provided by Grosvenor Manor Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 81 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Epilepsy
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Anne Hughes (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (81)
    • Single Rooms with ensuite Wet Room (81)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2018
    • Number of floors: 2

Funding & Fees Guide for Grosvenor Manor Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,900
    • Self-Funded Residential Dementia Care from £1,950
    • Self-Funded Nursing Care from £1,995
    • RESPITE Self-Funded Residential Care from £2,000
    • RESPITE Self-Funded Residential Dementia Care from £2,050
    • RESPITE Self-Funded Nursing Care from £2,095

  • Nursing Care plus FNC £254.06


    Respite stay minimum of 2 weeks - from £2,000 per week.


    We do not provide Nursing Dementia Care.
  • (these prices are only a guideline, please contact Grosvenor Manor Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome, encouraged to avoid meal times if possible and after 8pm when residents may be relaxing in nightwear.


  • Parking

  • Parking is available on site. Visitors asked if they park on the local roads to be courteous to neighbours.


Grosvenor Manor Care Centre Reviews (175)

Total of 175, showing 81-100
10

Grosvenor Manor Care Centre has a Review Score of 10 (9.984) out of 10, based on 62 reviews in the last 2 years. Over all time Grosvenor Manor Care Centre has 175 reviews.

Overall Experience

  • 167
  • 8
  • 0
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Date Published

175
9
13
62
113

Review from Sheila J (Daughter of Resident) published on 6 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't be happier with the care my mum is receiving at Grosvenor Manor Care Centre. Staff are kind, competent and go over and above what I have seen in other places of care.
From the moment I arrive the reception staff, hospitality, activity, domestic and amazing care staff are keen to make me feel
welcome and this reassures me that my mum is receiving the best care whilst living here.
Management are welcoming and answers any questions I have quickly and competently. Thank you, everyone.

Reply from Grosvenor Manor Care Centre Hughes, Home Manager at Grosvenor Manor Care Centre

Thank you for your positive comments. I will share it with all of the staff.


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Review from J B (Daughter of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with Grosvenor Manor Care Centre. My mother has been treated with great dignity and care. The staff are very attentive and this has helped my mother to settle in very quickly. From the moment she arrived, the staff were quick to remember her name and even if just walking will
acknowledge her and other residents. My mother's favourite thing is walking in the beautiful gardens.

Reply from Grosvenor Manor Care Centre Hughes, Home Manager at Grosvenor Manor Care Centre

Thank you for your positive comments. We are happy that your mother has settled in well.


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Review from M F (Son of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family are very grateful for the amazing love and care shown to my dad and to Mum since he died. There has always been love and care but the response has been stunning. Little things matter. Everyone at Grosvenor Manor Care Centre practices this which is very reassuring and not unnoticed. I am so
impressed by all. The night Dad died he had had pain relief and was sedated and was at peace. The senior nurse (who I had not met before) let me know that she was a lay minister, had holy water in her car and asked if Mum and I would like her to lead some prayers and bless Dad. In the moment, but frankly, at any time this was a brave and amazing thing to offer. When you can’t change an outcome how you get there matters so much! What she did was so special for Dad, Mum and me and a huge part of getting things right. This has meant so much to all. The circumstances under which you have to work are not easy. I recognise it and applaud the amazing group of people you have at Grosvenor Manor Care Centre. Thank you.

Reply from Grosvenor Manor Care Centre Hughes, Home Manager at Grosvenor Manor Care Centre

Thank you for your support and kind words. We know how much you appreciate the care from all members of staff who work here. The job we do is difficult, as you say, but we do it with enthusiasm to make the difference in peoples lives.


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Review from Clare D (Daughter of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has now been a resident at Grosvenor Manor Care Centre for over two years, and I continue to be delighted with the care she is receiving. Nothing is too much trouble. Last weekend it was her 90th birthday, and not only was the cake the best I've ever seen - a real triumph - but the room
had acquired a few decorative touches too. My mother was crying with happiness. You all care so much. I am hugely grateful to you all.

Reply from Grosvenor Manor Care Centre Hughes, Home Manager at Grosvenor Manor Care Centre

It was an honour for us to celebrate your mother's birthday with a lovely homemade cake, baked and decorated by our chefs. Thank you for your lovely comments. I will pass this on to the staff.


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Review from M A (Day Care) published on 23 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment you enter the care centre, it is obvious this is an excellent establishment. The care is superb and residents look very happy. I like how attentive the staff are and how approachable the management team is. You couldn't ask for better care. It's wonderful.

Reply from Grosvenor Manor Care Centre, Home Manager at Grosvenor Manor Care Centre

Thank you for your kind words. I will let the staff know how happy you are about the care and all the services that we have provided for your loved one.


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Review from P S (Daughter of Resident) published on 14 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister and I have been very pleased with the way our mother has settled in the home.
Most of the staff are friendly and kind.
In spite of Covid, she has felt comfortable and cared for.
The food is excellent and no fuss is made if she wishes to eat in her room sometimes.
The facilities are
excellent.
Perhaps the activities could be a little more mentally challenging sometimes.
Overall, my mother has been very comfortable and happy in the home for nearly two and a half years.

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Review from Ann E (Daughter of Resident) published on 24 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum can be difficult, however, the staff are lovely and do try to encourage her with her daily care. They are getting to know her well. The only concern we had was the cleanliness and tidiness of her room and pictures not being put up on a visit following the home closure (Covid) however this was dealt
with and since then we have had no further issues.

Reply from Dawn Collett, Commissioning Director at Grosvenor Manor Care Centre

Thank you for taking the time to review the home, it is good to hear the staff are lovely and are getting to know your mum. I am very sorry that you have some issues with the cleanliness and tidiness of your mum's room. I am glad this issue was dealt with and you have had no further issues since.


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Review from S I (Daughter of Resident) published on 21 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Extremely expensive care home. Father's money has almost run out. Been struggling with hearing issues for as long as he's been a resident. Kept reporting the issue but nothing seems to get done. Arrived today (24/11/21) to find his teeth missing. He seems to be happy and settled otherwise.

Reply from Dawn Collett, Commissioning Director at Grosvenor Manor Care Centre

I am very sorry that you have felt the need to raise these issues, I understand you have now addressed these with the management team. Thank you for bringing this to our attention and I trust you now know who to speak to should you have any concerns going forward.


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Review from R L (Resident) assisted by family/friend published on 14 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My pre-stay tour confirmed that Grosvenor Manor lined up to the description on the website. I found it to be extremely clean and the care and attention from the staff were outstanding. I was made to feel very welcome and comfortable. There was a lovely hotel atmosphere and the room and food were of
a very high standard. I would not hesitate to return for another stay.

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Review from Ronald L (Husband of Resident) published on 9 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very satisfied with the care offered to my wife. The facilities and accommodation are very good. The Covid pandemic has made visiting my wife a little more difficult but this is understandable and necessary to prevent the spread of the virus.

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Review from J R (Daughter-in-law of Resident) published on 15 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been in Grosvenor Manor Care Home for 6 months now and appears to have settled in well. Due to Covid, it has been difficult to get to know much about the day-to-day running of the care home or to meet many of the staff.
However, my mother in law appears to have got to know a lot
of the carers and speaks well of them. As restrictions are being lifted she is able to join in the activities and we were able to take her out into the gardens which was very pleasant.

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Review from Anne M (Daughter of Resident) published on 11 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although our mother has only recently moved to Grosvenor Manor, my sister and I have been impressed by the professionalism, care and speed of response from the whole team from the first enquiry through to the settling in process. It had taken a while for our mum to come round to the idea of being in
a care home but she became unable to care for herself and live in her own house on her own. During the research process, it suddenly became urgent that we found somewhere for her, but I wanted to make sure that she would be in the best place possible. Grosvenor Manor stood out from the start. From the first contact to bringing the visit date forward, to having patience with and showing mum around so she made her own choices, to accepting her moving in the following day - a quick turnaround by any standard. Everyone we met was fun, caring, bright and professional. Covid protocols were followed and we knew that our mum would be safe and cared for in the best possible environment. Wonderful.

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Review from Sue N (Daughter of Resident) published on 9 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care given in all ways. They know mum so we’ll, her passions and interests and they make sure activities match these. The room is lovely, spacious and kept really clean all through the day. Would highly recommend to anyone.

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Review from Paul S (Son-in-law of Resident) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All aspects of care are excellent. My relative is extremely well looked after, with care and dignity.

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Review from H R (Daughter of Resident) published on 7 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have gone above and beyond to help my Mother settle in. At first, she didn't like to leave her room, now she goes to the restaurant for meals. They have also encouraged her to join in various activities, which she has enjoyed

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Review from Mark H (Son of Resident) published on 7 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Moving our mum to respite care for the first time, following a traumatic spell in hospital was challenging and emotional for us as a family. It is a big adjustment, however, from the start, we have found nothing but wonderful help and support for mum, as well as ourselves as a family. The quality and
cleanliness of the facilities both in the rooms and public areas is excellent. The level of care and the quality of service our mum has had as she continues her recovery has been excellent which has been immensely comforting and reassuring for us all. Well done to the management and everyone in the team, we cannot thank you enough!

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Review from A B (Daughter of Resident) published on 10 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family is very happy with all aspects of the care our dad/granddad receives at Grosvenor Manor. We have not once complained.

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Review from M C (Son of Resident) published on 13 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff bent over backwards to let me see my mother at short notice.

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Review from Lesley A (Daughter of Resident) published on 6 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A superbly run care centre, which offers support and high quality for residents.

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Review from L S (Daughter of Resident) published on 6 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very kind and caring towards my dad.
Cleanliness is excellent.
Communication between care home and relatives could be better.

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Current Review Score: 10.0 (9.984)

Overview of Review Score

The Review Score of 10 (9.984) out of 10 for Grosvenor Manor Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 62 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 62 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.984 for Grosvenor Manor Care Centre is calculated as follows: ( (719 Excellents x 5) + (12 Goods x 4) ) ÷ 731 Ratings = 4.984

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Grosvenor Manor Care Centre is based on 62 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 81 registered maximum number of service users is 16.2, which has been reached with 62 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (4)

Anne

Anne Hughes

Job Title: Home Manager

Joined: 2020

I’ve worked as a nurse for over 40 years in a variety of roles I thoroughly enjoy working in care homes. As a nurse, you can build relationships with the people you’re caring for and their families in a way that’s just not possible in a hospital setting where people come and go. I love the fact that we’re making a big difference to people’s lives and we get to see the evidence of that. It’s a privilege to be working for an excellent provider in Grosvenor Manor Care Centre, New Care. I’m passionate about delivering high quality care to each resident and supporting the staff in their careers within the health care sector.


Maria

Maria Zolotnikova

Job Title: Clinical Lead

Joined: 2018

I am responsible and accountable for the management of the clinical area in the home. Establishing the timely provision of care by ensuring that effective supervision, assessment, planning, implementation and evaluation of care is done to a high standard. Ensure that the home’s policies and procedures are followed, in accordance with relevant legislation, to meet residents’ needs in a person-centered way. Assisting Home Manager with day-to-day management of the home ensuring New Care’s continued compliance with relevant legislation. I always have had a passion for delivering high standards of care. For my new role the main aspirations are centered around skill enhancement and constant growth to deliver the very best person-centered care. I am ready for new challenges and would like to improve my management skills in order to achieve my full potential. In the future I see myself taking on more challenges at a higher level of leadership. Evolve my skills in a challenging environment, work within a team, and provide efficient solutions.


Louise

Louise Scarlett

Job Title: Head of Care

I have 35 years experience of working in care. My background is nursing care working in Hospitals and also Nursing homes. I worked as a Clinical Support worker for the NHS and following this I managed a Complex care unit where I also trained and taught staff how to care for tracheostomy and ventilator care with spinal injuries and acute brain injuries. I have worked for New Care at Grosvenor Manor since 2020 and I can honestly say this is where I have learnt and have seen patient centred care that is given to the highest of standards. I am excited to now be able to join the management team at Grosvenor Manor as Head of Care to support our Home Manager, our excellent wellbeing team and our dedicated teams of care staff and Team Leaders. I am proud to be the Head of Care at Grosvenor Manor and to now be part of the management structure of such an amazing team. I am a caring and compassionate hardworking person and totally dedicated to providing excellent care to all residents.


Lisa

Lisa Forth

Job Title: Wellbeing Coordinator

Joined: 2018

I’m Lisa Forth I Joined our Grosvenor Family in April 2018. I facilitate our Wellbeing Programme to ensure our Residents have a Person Centred fulling & fun time at Grosvenor Manor. I’m married to Stephen who is an amazing support to me, we have four beautiful Granddaughters of whom we adore. I Feel Grosvenor Manor is my extended family, and family is very important to me.