Grosvenor Manor Care Centre

Hatchmere Drive, Great Boughton, Chester CH3 5SE
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10 175 Reviews
  • Grosvenor Manor Care Centre, Chester
Welcome to Grosvenor Manor; a lovely and luxurious care home located in the historic city of Chester. Grosvenor Manor is a purpose-built 81 bed ‘new generation’ care facility that has been expertly designed to meet all current CQC requirements and provides the highest standards of safety, comfort and care.

The care home offers residential, nursing and specialist dementia care.

Internally, the attention to detail is impressive. The high specification and décor of Grosvenor Manor have been carefully considered by an interior designer, creating stylish yet comfortable and practical spaces for residents to enjoy.

Arranged over two floors, the facilities at Grosvenor Manor are exceptional, with each floor enjoying its own communal lounges and restaurants. All bedrooms boast en-suite wet rooms, and there is also a spa assisted bathroom, hairdresser & nail bar.

There are beautiful, mature gardens and outside seating areas at Grosvenor Manor along with extensive terrace areas to the first floor.

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Care Provided by Grosvenor Manor Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 81 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Epilepsy
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Anne Hughes (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (81)
    • Single Rooms with ensuite Wet Room (81)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2018
    • Number of floors: 2

Funding & Fees Guide for Grosvenor Manor Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,900
    • Self-Funded Residential Dementia Care from £1,950
    • Self-Funded Nursing Care from £1,995
    • RESPITE Self-Funded Residential Care from £2,000
    • RESPITE Self-Funded Residential Dementia Care from £2,050
    • RESPITE Self-Funded Nursing Care from £2,095

  • Nursing Care plus FNC £254.06


    Respite stay minimum of 2 weeks - from £2,000 per week.


    We do not provide Nursing Dementia Care.
  • (these prices are only a guideline, please contact Grosvenor Manor Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome, encouraged to avoid meal times if possible and after 8pm when residents may be relaxing in nightwear.


  • Parking

  • Parking is available on site. Visitors asked if they park on the local roads to be courteous to neighbours.


Grosvenor Manor Care Centre Reviews (175)

Total of 175, showing 101-120
10

Grosvenor Manor Care Centre has a Review Score of 10 (9.984) out of 10, based on 62 reviews in the last 2 years. Over all time Grosvenor Manor Care Centre has 175 reviews.

Overall Experience

  • 167
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Date Published

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Review from Liz C (Friend of Resident) published on 6 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff to be more than helpful at the care home. They are more than welcoming and hospitable, the reception staff in particular. There is always plenty going on in "normal times" for the residents to take part in.

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Review from Helena H (Daughter of Resident) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The good rather than excellent rating relates to one member of staff who often answers the main reception phone who we find consistently brusque with any enquiries. A real shame as the first point of contact for an otherwise excellent home.

Reply from Dawn Collett, Commissioning Director at Grosvenor Manor Care Centre

Thank you for your comments, I am delighted that you feel the home is excellent and I apologise that you have not always had the reception we would expect you to have had when contacting the home.


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Review from C C (Daughter of Resident) published on 26 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers and staff welcomed dad and helped him settle at Grosvenor Maor. The facilities are beautiful. Plenty of activities. A really lovely caring environment.

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Review from F C (Daughter of Resident) published on 26 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This carehome is outstanding. The staff are all kind, caring and respectful to the client and family.

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Review from Anita C (Daughter of Resident) published on 24 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff at Grosvenor Manor really care about the residents. They are always so kind and reassuring in such difficult times. During one upsetting call when my mum couldn’t understand what was happening it was lovely to see the nurse stroke her cheek. It calmed her - and us. It’s this kind of smallest gesture
that makes all the difference.

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Review from Janet S (Daughter of Resident) published on 22 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff have been very supportive and are very kind, caring and cheerful. I am very reassured that Mum is well looked after, and after such a big change for Mum moving into Grosvenor Manor last year, the staff have worked hard to help mum settle. Despite the challenges of the backdrop of the
pandemic, they have supported visits where at all possible. It will be lovely when we are through this to be able to see inside the home, Mum’s room and to meet the staff properly.

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Review from Andrea T (Granddaughter of Resident) published on 17 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming, warm and friendly during difficult times.

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Review from Karen B (Daughter of Resident) published on 9 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was placed in Grosvenor Manor in June 2020 after a stay in hospital, and because of Covid, it wasn't considered safe for him to go home. He has thrived there, and it's the only home he has stayed in for respite where he has been happy and content. I contribute this to the wonderful staff and
their thoughtful and loving care, and the amazing creativity of the activities team. Top care home!

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Review from Geraldine K (Daughter of Resident) published on 8 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Grosvenor Manor Care Centre in November 2020, she has Alzheimer's but is still mobile and alert. It was the hardest decision to place her there but the staff have been so supportive and respond to any queries and concerns quickly. It’s been so hard not being able to visit my mum properly,
but we can see her on Skype, talk on the phone and recently have been able to see her for short distanced visits. I am reassured that Mum is well cared for, the staff are kind and caring, there are lovely activities and I know she is ok. I am so grateful.

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Review from Catherine B (Daughter-in-law of Resident) published on 4 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was taken into Grosvenor Manor Care Centre after a hospital stay in December. She needed the nursing care side of the home and I can honestly say that the care, attention and encouragement the staff have given my mother-in-law has been totally amazing. We, as a family, cannot thank
them enough especially through these difficult times.

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Review from Kathryn B (Sister of Resident) published on 3 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to dementia, my sister was admitted to Laird Mews in April 2020. Due to the pandemic visits were limited, nevertheless, the staff have constantly emailed information re-isolation, endeavouring to keep the residents as safe as possible. They have always been very helpful during phone calls. She is
very happy there and was thrilled when her wish to sit on a motor scooter was fulfilled! Thank you.

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Review from Mike W (Son of Resident) published on 3 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Grosvenor Manor has done a remarkable job in caring for my mother over the last 12 months of lockdown. She is really well cared for by the staff, and they work hard to give us the ability to contact Mum via Zoom.

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Review from Diana (Daughter of Resident) published on 2 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my 96-year-old mother for the first time since November at Grosvenor Manor, where she was staying after being in the hospital, with COVID. I found the staff and systems in place for safe visiting to be of the highest quality and would defiantly recommend to anyone looking for a first-class
nursing home.

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Review from Sue C (Daughter of Resident) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely place with excellent care from all staff. My father has been well looked after and the home is brilliant in responding to his changing needs. There is a great activities team who have provided a good range of activities in very difficult times.

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Review from Christine D (Daughter of Resident) published on 27 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a hospital discharge my mum was placed here, staff are so caring and the communication has been outstanding. They have kept the communication open regards to her physical and mental health.
I was unsure of where my mum was being placed and all I can say is that "this home is fabulous".
Thank
you for all that have done throughout this pandemic!

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Review from Christina D (Daughter of Resident) published on 27 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted into Grosvenor Manor last May after a stay in hospital, she has dementia. The care she receives is amazing and my mum is really happy there. We, as a family, totally trust all the staff looking after her, and can’t thank them enough,

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Review from Steve W (Son of Resident) published on 27 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been resident for circa 2 years now; initially in residential and latterly under nursing care. Throughout that time we have not had cause to be anything other than delighted with the quality and level of care that has been afforded to her by the Grosvenor Manor team. Aside from the facilities,
(which are 1st rate by the way) it is the care and professionalism of the team that strikes home. Throughout her time at Grosvenor Manor my mum has been treated with respect and dignity, and crucially with genuine affection. It cannot be anybody's wish to see the people that they love most needing to transition into a care home environment, however once that becomes a necessary truth it is difficult to imagine an alternative that improves on Grosvenor Manor.

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Review from Andrea P (Daughter of Resident) published on 20 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Grosvenor Manor for just over a year now. The care has simply been outstanding during that time. With Coronavirus restrictions and requirements, the staff have been amazing. They have made every effort to keep the standards high and at the same time, kept the residents'
spirits up by engaging, chatting, exercise and activities, helping with anything they can and much, much more. No one would have thought that care staff and residents would have had to endure such an awful time but Grosvenor Manor has excelled and saying they have gone the extra mile, really is an understatement. Thank you all.

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Review from Mary A (Niece of Resident) published on 20 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident at Grosvenor Manor for almost three years now and I can honestly say that from the day she moved in, the quality and standard of loving care has been exceptional. Staff frequently go the extra mile to ensure her happiness, well being and dignity. The work, care and attention
to detail for her 107th birthday last year (during lockdown) was amazing. They organised a fabulous party for her which was so lovely as relatives and friends were unable to visit due to the pandemic. The staff show nothing but kindness to both my aunt and me (as her next of kin). I have no hesitation in recommending Grosvenor Manor, it’s exceptionally well managed, the atmosphere is warm and friendly and all staff, reception, catering, caring and nursing are just lovely.

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Review from Jane L (Daughter of Resident) published on 14 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at the care home are looking after my mum with great care and support. They have made Mum feel welcome and really looked after. Nothing is too much trouble and the staff treat my mum as part of the care home family. My mum has said they are all looking after her and she feels special in their
care. I cannot fault Grosvenor Manor and highly recommend to others who have a relative needing care.

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Current Review Score: 10.0 (9.984)

Overview of Review Score

The Review Score of 10 (9.984) out of 10 for Grosvenor Manor Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 62 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 62 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.984 for Grosvenor Manor Care Centre is calculated as follows: ( (719 Excellents x 5) + (12 Goods x 4) ) ÷ 731 Ratings = 4.984

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Grosvenor Manor Care Centre is based on 62 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 81 registered maximum number of service users is 16.2, which has been reached with 62 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (4)

Anne

Anne Hughes

Job Title: Home Manager

Joined: 2020

I’ve worked as a nurse for over 40 years in a variety of roles I thoroughly enjoy working in care homes. As a nurse, you can build relationships with the people you’re caring for and their families in a way that’s just not possible in a hospital setting where people come and go. I love the fact that we’re making a big difference to people’s lives and we get to see the evidence of that. It’s a privilege to be working for an excellent provider in Grosvenor Manor Care Centre, New Care. I’m passionate about delivering high quality care to each resident and supporting the staff in their careers within the health care sector.


Maria

Maria Zolotnikova

Job Title: Clinical Lead

Joined: 2018

I am responsible and accountable for the management of the clinical area in the home. Establishing the timely provision of care by ensuring that effective supervision, assessment, planning, implementation and evaluation of care is done to a high standard. Ensure that the home’s policies and procedures are followed, in accordance with relevant legislation, to meet residents’ needs in a person-centered way. Assisting Home Manager with day-to-day management of the home ensuring New Care’s continued compliance with relevant legislation. I always have had a passion for delivering high standards of care. For my new role the main aspirations are centered around skill enhancement and constant growth to deliver the very best person-centered care. I am ready for new challenges and would like to improve my management skills in order to achieve my full potential. In the future I see myself taking on more challenges at a higher level of leadership. Evolve my skills in a challenging environment, work within a team, and provide efficient solutions.


Louise

Louise Scarlett

Job Title: Head of Care

I have 35 years experience of working in care. My background is nursing care working in Hospitals and also Nursing homes. I worked as a Clinical Support worker for the NHS and following this I managed a Complex care unit where I also trained and taught staff how to care for tracheostomy and ventilator care with spinal injuries and acute brain injuries. I have worked for New Care at Grosvenor Manor since 2020 and I can honestly say this is where I have learnt and have seen patient centred care that is given to the highest of standards. I am excited to now be able to join the management team at Grosvenor Manor as Head of Care to support our Home Manager, our excellent wellbeing team and our dedicated teams of care staff and Team Leaders. I am proud to be the Head of Care at Grosvenor Manor and to now be part of the management structure of such an amazing team. I am a caring and compassionate hardworking person and totally dedicated to providing excellent care to all residents.


Lisa

Lisa Forth

Job Title: Wellbeing Coordinator

Joined: 2018

I’m Lisa Forth I Joined our Grosvenor Family in April 2018. I facilitate our Wellbeing Programme to ensure our Residents have a Person Centred fulling & fun time at Grosvenor Manor. I’m married to Stephen who is an amazing support to me, we have four beautiful Granddaughters of whom we adore. I Feel Grosvenor Manor is my extended family, and family is very important to me.