Grosvenor Manor Care Centre

Hatchmere Drive, Great Boughton, Chester CH3 5SE
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10 173 Reviews
  • Grosvenor Manor Care Centre, Chester
Welcome to Grosvenor Manor; a lovely and luxurious care home located in the historic city of Chester. Grosvenor Manor is a purpose-built 81 bed ‘new generation’ care facility that has been expertly designed to meet all current CQC requirements and provides the highest standards of safety, comfort and care.

The care home offers residential, nursing and specialist dementia care.

Internally, the attention to detail is impressive. The high specification and décor of Grosvenor Manor have been carefully considered by an interior designer, creating stylish yet comfortable and practical spaces for residents to enjoy.

Arranged over two floors, the facilities at Grosvenor Manor are exceptional, with each floor enjoying its own communal lounges and restaurants. All bedrooms boast en-suite wet rooms, and there is also a spa assisted bathroom, hairdresser & nail bar.

There are beautiful, mature gardens and outside seating areas at Grosvenor Manor along with extensive terrace areas to the first floor.

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Care Provided by Grosvenor Manor Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 81 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Epilepsy
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Anne Hughes (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (81)
    • Single Rooms with ensuite Wet Room (81)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2018
    • Number of floors: 2

Funding & Fees Guide for Grosvenor Manor Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,900
    • Self-Funded Residential Dementia Care from £1,950
    • Self-Funded Nursing Care from £1,995
    • RESPITE Self-Funded Residential Care from £2,000
    • RESPITE Self-Funded Residential Dementia Care from £2,050
    • RESPITE Self-Funded Nursing Care from £2,095

  • Nursing Care plus FNC £235.88


    Respite stay minimum of 2 weeks - from £2,000 per week.


    We do not provide Nursing Dementia Care.
  • (these prices are only a guideline, please contact Grosvenor Manor Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome, encouraged to avoid meal times if possible and after 8pm when residents may be relaxing in nightwear.


  • Parking

  • Parking is available on site. Visitors asked if they park on the local roads to be courteous to neighbours.


Grosvenor Manor Care Centre Reviews (173)

Total of 173, showing 121-140
10

Grosvenor Manor Care Centre has a Review Score of 10 (9.983) out of 10, based on 60 reviews in the last 2 years. Over all time Grosvenor Manor Care Centre has 173 reviews.

Overall Experience

  • 165
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Date Published

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Review from William H (Son of Resident) published on 6 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The quality of care provided by Grosvenor Manor is second to none. The care and consideration that they have shown towards my mum over this challenging period have been superb. They treat their residents as if they were their own. They have made the home as covid secure as possible, yet have maintained
a quality of life for the residents throughout, with a host of activities and entertainment, all provided by the staff, to keep everyone going. They have responded to the undoubted impact on my mum's dementia from the covid restrictions, giving her a superb level of consideration and care, and have kept in touch and kept me fully informed at all times. They always have a smile and a chat when you drop something in for her. They have enabled safe visits within the bounds of what is practical and possible. I can't thank them enough. My mum could not be in better hands.

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Review from Penelope H (Daughter of Resident) published on 1 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my ninth visit to see my Dad at Grosvenor Manor. On every occasion, I have been delighted by the kindness shown to both Dad and those of us visiting, and I’ve felt incredibly reassured and encouraged by the level of care my Dad is clearly receiving. Dad is so much healthier now than when he
arrived, and the main thing is that he’s so happy; his happiness is my top priority, and I’d say that it’s Grosvenor Manor's top priority too. Residents’ genuine happiness proves the home to be excellent as happiness cannot be bought or faked, and happiness for my Dad means happiness for his loved ones, so we are hugely grateful.

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Review from G K (Friend of Resident) published on 25 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a frequent visitor, I see how caring the staff are to residents. I appreciate the respect and personal attention given to my friend. On a daily basis, varied and interesting experiences/activities are on offer. Nothing is too much trouble for the staff, and the welcome is always warm and friendly.

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Review from Joan W (Respite Resident) assisted by family/friend published on 28 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very well looked after by the carers. The room was very comfortable and everything was very accessible. The bathroom and shower were excellent. There was plenty to eat and drink and lovely homemade cakes and frequent cups of tea on offer. I made many friends and enjoyed the very full and varied
programme of activities. All staff were extremely kind.

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Review from M D (Daughter of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled in great and is very happy living at Grosvenor Manor. She is well looked after and is cared for extremely well.

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Review from Alison S (Daughter-in-law of Resident) published on 26 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother-in-law moved into Grosvenor Manor almost two years ago, the care and support she has received has been excellent. The staff are lovely, kind, caring and empathetic and treat everyone as individuals. The environment is superb, more like a hotel than a care home. To summarise, Grosvenor
Manor is outstanding.

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Review from David H (Son of Resident) published on 26 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A superb care home, always spotlessly clean, and full of experienced, caring, enthusiastic and energetic staff for whom nothing is too much trouble.
The facilities are excellent, with lots of varied activities, good food, and they are very relaxed about relatives visiting at any time.
The quiet internal
garden is brilliant, the frequent visits from local children make the residents so happy, and we love the regular appearances of the petting animals - dogs, shetland pony, parrots etc.

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Review from P W (Friend of Resident) published on 28 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I immediately liked the building design and approach to the entrance. The security is excellent.
Very welcoming from staff on duty and smiling.
The building is very airy and not cluttered.
The patients' rooms are spacious.
The building was clean and fresh.
All the staff were friendly.

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Review from M D (Daughter of Resident) published on 3 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful 100th Birthday Party celebration was arranged for Mum in December. She thoroughly enjoyed her tea party with other residents. The staff were extremely helpful in facilitating a family party as well.

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Review from J D (Granddaughter of Resident) published on 3 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, fun and considerate.

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Review from J D (Son of Resident) published on 3 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always professional and enthusiastic. They are committed to ensure that the residents enjoy the best quality of life possible.

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Review from M W (Granddaughter of Resident) published on 20 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We attended a 100th Birthday celebration for our Grandmother and were incredibly pleased to see such caring staff looking after her, as well as the quality of facilities.
The staff went out of their way to make sure our Grandmother had a lovely day.

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Review from A O (Wife of Resident) published on 16 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband had advanced dementia and prostate cancer. He came to Grosvenor Manor Care Center in August 2019, and the care he received was outstanding. I could not fault the Grosvenor Manor team.
My husband had been in a previous care home where I was far from satisfied. The contrast between the two
was amazing, I am so glad he came here.
The staff were always polite, respected his and the families dignity, very caring, nothing is too much trouble, and always with a smile.
My husband died here, we the family were looked after by the staff as well as him. He looked clean, tidy, fresh and well cared for throughout this difficult period; they could not have done more. The staff were reassuring to him and us. I never feared that the staff might forget his needs; all were happy. I could not recommend the home highly - wish there were more like this.
He died in peaceful surroundings.

Reply from Dawn Collett, Group Commissioning Manager at Grosvenor Manor Care Centre

Thank you for taking the time to write this review, especially at such a sad time.


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Review from H P (Granddaughter of Resident) published on 2 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff, clean and modern facilities. Beautifully designed and breaks any stereotypes about a care home.

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Review from L D (Granddaughter of Resident) published on 2 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Came here to see Grandma and the staff had set up surprise afternoon tea for Mum's birthday. Everyone was so accommodating and friendly and all the residents seem happy and want to talk. My Grandma is so much happier here than she was in her last home and the conditions are impeccable.

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Review from S K (Daughter-in-law of Resident) published on 2 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic atmosphere and great staff. Always a cheerful visit.

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Review from M P (Daughter of Resident) published on 2 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are incredible. I cannot fault the care they provide.
Mum has been at Grosvenor Manor for 2 weeks. The staff have been so lovely and welcoming.
They organised a surprise 50th afternoon tea for my sister so mum could enjoy the celebrations. Thank you.

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Review from Nicholas M (Son-in-law of Resident) published on 23 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The striking feature of Grosvenor Manor, apart from the exceptional facilities and setting, is the manifest individual care the staff provide to each resident, bespoke to their personalities and interests. The activities offered are stimulating and varied, as is the entertainment. There is good evidence
that changes are made to reflect requests and observations of the residents. This is a happy and considerate place to live.

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Review from Nicholas B (Son-in-law of Resident) published on 16 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A newly built with excellent facilities, Grosvenor Manor has a justified excellent first-class reputation. The staff are just loved and there are interesting daily activities for residents with visitors just as welcome.

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Review from Alastair V (Friend of Resident) published on 9 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting an ex-neighbour of mine who moved into Grosvenor Manor around June 2019. On every occasion the staff have impressed me with their genuinely outstanding care and consideration for their residents. They manage to combine thorough professionalism with obvious, deep affection for their
residents, and offer unconditional patience, gentleness, understanding and commitment to those in their care. I am glad my friend is in such good hands.

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Current Review Score: 10.0 (9.983)

Overview of Review Score

The Review Score of 10 (9.983) out of 10 for Grosvenor Manor Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 60 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 60 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.983 for Grosvenor Manor Care Centre is calculated as follows: ( (695 Excellents x 5) + (12 Goods x 4) ) ÷ 707 Ratings = 4.983

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Grosvenor Manor Care Centre is based on 60 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 81 registered maximum number of service users is 16.2, which has been reached with 60 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (2)

Anne

Anne Hughes

Job Title: Home Manager

Joined: 2020

I’ve worked as a nurse for over 40 years in a variety of roles I thoroughly enjoy working in care homes. As a nurse, you can build relationships with the people you’re caring for and their families in a way that’s just not possible in a hospital setting where people come and go. I love the fact that we’re making a big difference to people’s lives and we get to see the evidence of that. It’s a privilege to be working for an excellent provider in Grosvenor Manor Care Centre, New Care. I’m passionate about delivering high quality care to each resident and supporting the staff in their careers within the health care sector.


Lisa

Lisa Forth

Job Title: Wellbeing Coordinator

Joined: 2018

I’m Lisa Forth I Joined our Grosvenor Family in April 2018. I facilitate our Wellbeing Programme to ensure our Residents have a Person Centred fulling & fun time at Grosvenor Manor. I’m married to Stephen who is an amazing support to me, we have four beautiful Granddaughters of whom we adore. I Feel Grosvenor Manor is my extended family, and family is very important to me.