Grosvenor Manor Care Centre

Hatchmere Drive, Great Boughton, Chester CH3 5SE
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10 175 Reviews
  • Grosvenor Manor Care Centre, Chester
Welcome to Grosvenor Manor; a lovely and luxurious care home located in the historic city of Chester. Grosvenor Manor is a purpose-built 81 bed ‘new generation’ care facility that has been expertly designed to meet all current CQC requirements and provides the highest standards of safety, comfort and care.

The care home offers residential, nursing and specialist dementia care.

Internally, the attention to detail is impressive. The high specification and décor of Grosvenor Manor have been carefully considered by an interior designer, creating stylish yet comfortable and practical spaces for residents to enjoy.

Arranged over two floors, the facilities at Grosvenor Manor are exceptional, with each floor enjoying its own communal lounges and restaurants. All bedrooms boast en-suite wet rooms, and there is also a spa assisted bathroom, hairdresser & nail bar.

There are beautiful, mature gardens and outside seating areas at Grosvenor Manor along with extensive terrace areas to the first floor.

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Care Provided by Grosvenor Manor Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 81 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Epilepsy
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Anne Hughes (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (81)
    • Single Rooms with ensuite Wet Room (81)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2018
    • Number of floors: 2

Funding & Fees Guide for Grosvenor Manor Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,900
    • Self-Funded Residential Dementia Care from £1,950
    • Self-Funded Nursing Care from £1,995
    • RESPITE Self-Funded Residential Care from £2,000
    • RESPITE Self-Funded Residential Dementia Care from £2,050
    • RESPITE Self-Funded Nursing Care from £2,095

  • Nursing Care plus FNC £254.06


    Respite stay minimum of 2 weeks - from £2,000 per week.


    We do not provide Nursing Dementia Care.
  • (these prices are only a guideline, please contact Grosvenor Manor Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome, encouraged to avoid meal times if possible and after 8pm when residents may be relaxing in nightwear.


  • Parking

  • Parking is available on site. Visitors asked if they park on the local roads to be courteous to neighbours.


Grosvenor Manor Care Centre Reviews (175)

Total of 175, showing 141-160
10

Grosvenor Manor Care Centre has a Review Score of 10 (9.984) out of 10, based on 62 reviews in the last 2 years. Over all time Grosvenor Manor Care Centre has 175 reviews.

Overall Experience

  • 167
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Date Published

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Review from Nicholas B (Son-in-law of Resident) published on 16 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A newly built with excellent facilities, Grosvenor Manor has a justified excellent first-class reputation. The staff are just loved and there are interesting daily activities for residents with visitors just as welcome.

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Review from Alastair V (Friend of Resident) published on 9 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting an ex-neighbour of mine who moved into Grosvenor Manor around June 2019. On every occasion the staff have impressed me with their genuinely outstanding care and consideration for their residents. They manage to combine thorough professionalism with obvious, deep affection for their
residents, and offer unconditional patience, gentleness, understanding and commitment to those in their care. I am glad my friend is in such good hands.

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Review from Lucy S (Granddaughter of Resident) published on 26 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing facilities and care from the get-go.
The thought put into daily activities is fantastic with such a variety on offer.
The staff are so dedicated and do their utmost to help new residents settle in and feel part of the community.
There's always a welcoming and happy atmosphere in Grosvenor
Manor.

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Review from S B (Daughter of Resident) published on 10 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel very reassured to know that Mum is in such good caring hands. I am very impressed by Grosvenor Manor and all staff seem cheerful and very caring. The staff always make any visitors that visit mum extremely welcome, and nothing is too much trouble. It is a 10/10 from me!

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Review from Julie M (Daughter of Resident) published on 10 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Grosvenor Manor is a very special place, nothing is too much trouble and I cannot find fault with any of the care and support that has been given to my mother. The facilities are excellent and the activities extremely well planned. I couldn't wish for anything better for Mum.

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Review from Jane K (Wife of Resident) published on 2 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Grosvenor Manor enough. The building, gardens and rooms are of excellent quality, clean, comfortable and attractive. The staff are wonderful. They are caring, warm and friendly, whilst being very attentive to the needs of each resident, taking time to get to know their interests and
preferences. My husband settled in immediately and is joining in with the many and varied activities in a way I could not have imagined. The atmosphere is happy and visitors warmly welcomed and included.

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Review from V H (Friend of Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I set foot inside Grosvenor Manor, I was made to feel extremely welcome. From the little touches like being offered a drink, to the numerous greetings from staff, to the constant supply of sweet treats, it felt like being in a 5-star hotel. My partner and I found Grosvenor Manor for
his dad. He is so well looked after and we can go home and not worry because the standards of care are outstanding. Every member of staff does an exceptional job.

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Review from T L (Daughter of Resident) published on 7 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very friendly and caring. They made my father feel very welcome and they all knew his name. He has nothing but praise for them. The care home is spotless, beautifully decorated and is a pleasure to visit. My father loves the food and the comfortable bed. He has improved so much in a short
time.

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Review from John R (Power of Attorney of Resident) published on 23 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Grosvenor Manor is the next best place to home. We have been very impressed with the Staff, facilities and care afforded to the residents.

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Review from Maura N (Daughter of Resident) published on 11 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both of my parents have been cared for at Grosvenor Manor since it opened in April 2018. My father spent 6 wonderful months there and my mother almost a year. During that time we have been truly overwhelmed by the wonderful, caring, kind and supportive staff. We feel so blessed to have had them care
for our parents and in our difficult times, they have shown our family such support that words can’t express our thanks to them. We feel as though each and every one of the staff has become part of our family. Whilst the decor, rooms, gardens, food and cleanliness are all outstanding, their greatest asset is the warmth shown by all the staff from the moment you walk in. Whilst sadly our parents are no longer with us, we still intend to remain in contact and pop in for a coffee and join in whatever activities we can do! Thank you for everything you did for my mum and dad. We have such special memories of the last year. What an amazing place with truly the most wonderful staff.

Reply from Dawn Collett, Group Commissioning Manager at Grosvenor Manor Care Centre

Thank you for your lovely words the team are honoured to have looked after your parents and welcome you and your family to visit anytime.


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Review from Barbara L (Sister of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very kind and helpful. The surroundings are lovely. All the lounges and dining room and bedrooms are spotless. Food is of a very good quality with a lot of variety. The activities staff are amazing and keep the residents entertained.

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Review from Jill L (Daughter of Resident) published on 25 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Grosvenor Manor is amazing. The decor and facilities are like a high standard hotel but much more importantly the individual care given to each resident is fantastic. Staff continually strive to keep residents happy by responding to their different interests. There are many and varied activities and
the food is also of a high standard.
Grosvenor Manor is a very happy and homely place. Thank you to all the amazing staff.

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Review from John Y (Husband of Resident) published on 24 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is unable to live on her own and has been admitted to Grosvenor Manor to allow me to recover from a minor procedure.
From the initial enquiry and assessment to admission, the management and staff have been professional, courteous and caring.
I feared that my wife would be distressed but my
fears were unfounded. The friendliness of the staff and the caring approach soon allowed my wife to settle into the routine of life at Grosvenor Manor to the extent that she can rarely be found in her room. I must add that, normally a faddy eater, my wife has found the meals very tasty and the portions manageable.
On a personal note, it is very comforting to me to know that if I was to pass away before my wife that she would quickly settle into Grosvenor Manor on a permanent basis.

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Review from Phil L (Son of Resident) published on 20 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Before mum moving into Grosvenor Manor we had looked at lots of care homes. From the minute we walked into Grosvenor Manor the atmosphere was extremely apparent. Everyone smiled and said hello, staff stopped what they were doing to introduce themselves and tell us what their role was. The feel was welcoming
and relaxed with staff and residents alike smiling and looking happy. The building itself is new but also looks cared for. It is beautifully furnished but at the same time feels homely and not somewhere where you have to stand on ceremony. As a relative of a resident, I am always made to feel extremely welcome and a part of the 'Grosvenor family', nothing is ever too much trouble and the staff go to great lengths to ensure that mum feels that their home is her home. Mum never has a bad word to say about anyone or anything at Grosvenor Manor and believe me she has high standards! A fantastic place to be, I hope it has free places when I need it.

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Review from John P (Friend of Resident) published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care and comfort.

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Review from Rhon W (Son-in-law of Resident) published on 19 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I first visited Grosvenor Manor in the Spring 2018, when my father in law and mother in law took up residence.
I was very impressed with the quality of the furnishings and decor. Five-star standard, complemented by five-star staff who genuinely cared for their residents.
I was confident they were
in good hands and that has proved to be the case.
Well done Grosvenor! Thank you.

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Review from Jean J (Resident) published on 13 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived here for 7 months and am very happy. I chose to come here after reviewing several other care homes in this area. It is a great place, so beautifully decorated and furnished. The staff are polite and have proved to be extremely efficient in addition to being very friendly and helpful at
all times. Rooms are spacious and very comfortable, each being en-suite. It is a joy to be able to be given a shower each morning. We have wonderful activities organised by 2 leaders at each morning and afternoon and lots of evening entertainment.

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Review from Joan H (Resident) published on 13 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came here on 2 weeks respite but it only took one day for me to decide that I wanted to make it my home. It is a very pleasant environment, friendly efficient staff and I have made some good friends. Family feel, very welcoming and all think that my health has improved. We have some very good activities
organised by friendly activity staff.

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Review from K M (Resident) published on 13 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Grosvenor Manor has a pleasant atmosphere and has a "feel good factor". Entertainment is good. There should be more of it. Meals are nutritious and looked forward to. This care centre is worthy of a high commendation.

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Review from Margaret A (Resident) published on 13 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The overall friendliness is clean and very nice rooms. Food is very good. Great entertainment, good activities.

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Current Review Score: 10.0 (9.984)

Overview of Review Score

The Review Score of 10 (9.984) out of 10 for Grosvenor Manor Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 62 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 62 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.984 for Grosvenor Manor Care Centre is calculated as follows: ( (719 Excellents x 5) + (12 Goods x 4) ) ÷ 731 Ratings = 4.984

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Grosvenor Manor Care Centre is based on 62 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 81 registered maximum number of service users is 16.2, which has been reached with 62 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (4)

Anne

Anne Hughes

Job Title: Home Manager

Joined: 2020

I’ve worked as a nurse for over 40 years in a variety of roles I thoroughly enjoy working in care homes. As a nurse, you can build relationships with the people you’re caring for and their families in a way that’s just not possible in a hospital setting where people come and go. I love the fact that we’re making a big difference to people’s lives and we get to see the evidence of that. It’s a privilege to be working for an excellent provider in Grosvenor Manor Care Centre, New Care. I’m passionate about delivering high quality care to each resident and supporting the staff in their careers within the health care sector.


Maria

Maria Zolotnikova

Job Title: Clinical Lead

Joined: 2018

I am responsible and accountable for the management of the clinical area in the home. Establishing the timely provision of care by ensuring that effective supervision, assessment, planning, implementation and evaluation of care is done to a high standard. Ensure that the home’s policies and procedures are followed, in accordance with relevant legislation, to meet residents’ needs in a person-centered way. Assisting Home Manager with day-to-day management of the home ensuring New Care’s continued compliance with relevant legislation. I always have had a passion for delivering high standards of care. For my new role the main aspirations are centered around skill enhancement and constant growth to deliver the very best person-centered care. I am ready for new challenges and would like to improve my management skills in order to achieve my full potential. In the future I see myself taking on more challenges at a higher level of leadership. Evolve my skills in a challenging environment, work within a team, and provide efficient solutions.


Louise

Louise Scarlett

Job Title: Head of Care

I have 35 years experience of working in care. My background is nursing care working in Hospitals and also Nursing homes. I worked as a Clinical Support worker for the NHS and following this I managed a Complex care unit where I also trained and taught staff how to care for tracheostomy and ventilator care with spinal injuries and acute brain injuries. I have worked for New Care at Grosvenor Manor since 2020 and I can honestly say this is where I have learnt and have seen patient centred care that is given to the highest of standards. I am excited to now be able to join the management team at Grosvenor Manor as Head of Care to support our Home Manager, our excellent wellbeing team and our dedicated teams of care staff and Team Leaders. I am proud to be the Head of Care at Grosvenor Manor and to now be part of the management structure of such an amazing team. I am a caring and compassionate hardworking person and totally dedicated to providing excellent care to all residents.


Lisa

Lisa Forth

Job Title: Wellbeing Coordinator

Joined: 2018

I’m Lisa Forth I Joined our Grosvenor Family in April 2018. I facilitate our Wellbeing Programme to ensure our Residents have a Person Centred fulling & fun time at Grosvenor Manor. I’m married to Stephen who is an amazing support to me, we have four beautiful Granddaughters of whom we adore. I Feel Grosvenor Manor is my extended family, and family is very important to me.