Grosvenor Manor Care Centre

Hatchmere Drive, Great Boughton, Chester CH3 5SE
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10 173 Reviews
  • Grosvenor Manor Care Centre, Chester
Welcome to Grosvenor Manor; a lovely and luxurious care home located in the historic city of Chester. Grosvenor Manor is a purpose-built 81 bed ‘new generation’ care facility that has been expertly designed to meet all current CQC requirements and provides the highest standards of safety, comfort and care.

The care home offers residential, nursing and specialist dementia care.

Internally, the attention to detail is impressive. The high specification and décor of Grosvenor Manor have been carefully considered by an interior designer, creating stylish yet comfortable and practical spaces for residents to enjoy.

Arranged over two floors, the facilities at Grosvenor Manor are exceptional, with each floor enjoying its own communal lounges and restaurants. All bedrooms boast en-suite wet rooms, and there is also a spa assisted bathroom, hairdresser & nail bar.

There are beautiful, mature gardens and outside seating areas at Grosvenor Manor along with extensive terrace areas to the first floor.

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Care Provided by Grosvenor Manor Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 81 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Epilepsy
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Anne Hughes (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (81)
    • Single Rooms with ensuite Wet Room (81)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2018
    • Number of floors: 2

Funding & Fees Guide for Grosvenor Manor Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,900
    • Self-Funded Residential Dementia Care from £1,950
    • Self-Funded Nursing Care from £1,995
    • RESPITE Self-Funded Residential Care from £2,000
    • RESPITE Self-Funded Residential Dementia Care from £2,050
    • RESPITE Self-Funded Nursing Care from £2,095

  • Nursing Care plus FNC £235.88


    Respite stay minimum of 2 weeks - from £2,000 per week.


    We do not provide Nursing Dementia Care.
  • (these prices are only a guideline, please contact Grosvenor Manor Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome, encouraged to avoid meal times if possible and after 8pm when residents may be relaxing in nightwear.


  • Parking

  • Parking is available on site. Visitors asked if they park on the local roads to be courteous to neighbours.


Grosvenor Manor Care Centre Reviews (173)

Total of 173, showing 161-173
10

Grosvenor Manor Care Centre has a Review Score of 10 (9.983) out of 10, based on 60 reviews in the last 2 years. Over all time Grosvenor Manor Care Centre has 173 reviews.

Overall Experience

  • 165
  • 8
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Date Published

173
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11
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113

Review from David Y (Husband of Resident) published on 16 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The family looked at quite few nursing care homes for my wife but after visiting Grosvenor Manor, we knew that if we wanted to do the best for my wife, it had to be Grosvenor Manor. It is to all intents and purposes like a 5-star hotel in its furnishings and facilities but if you stop there you miss
its greatest offering - the staff. It is a cliche that nothing is too much trouble but that is genuinely true of everyone at Grosvenor Manor from the manager at the top to those we never met but knew of their work behind the scenes.
Caring is not a job it has to be a calling, the staff would always go the extra mile for my wife, nothing was ever too much trouble and always with a smile never a complaint.
At a very difficult time for our family, the staff didn’t just look after my wife’s demands (which would have been enough me!) but they were always there for the family.
We simply could not thank them enough for everything they did for us all.

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Review from Elizabeth S (Daughter of Resident) published on 26 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was initially reluctant to go into care, however, she quickly settled in and absolutely loved it. The care and compassion she received during her recent illness was amazing, the staff were not only very professional but warm and friendly too. Mum joined in the varied activities that were arranged
each day, these were important for her as she was very sociable. We would recommend Grosvenor Manor for the care of a loved one without hesitation and during her stay there we felt totally confident that she was being cared for so well. The accommodation, food, the grounds and the general ambience is excellent and the staff are not only helpful and caring to the residents but supportive to their families.
We were so pleased we found Grosvenor Manor for mum.

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Review from S S (Daughter of Resident) published on 23 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care my mother has received since going into Grosvenor Manor Care Centre. She has settled better than we could have hoped. Very friendly and helpful at all times.

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Review from Edwin P (Resident) published on 22 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my stay here has been comparatively short, I have gained a very favourable impression of Grosvenor Manor. In a nutshell - the building is of adequate size, with no impression of crowding. The decor is light and tasteful, furnishings are pleasant, as are the bedrooms. Food is excellent and varied.
The best asset of the establishment by far is the staff. From management to the cleaning ladies, they are all competent, courteous and cheerful. The carers particularly deserve praise. I heartily recommend Grosvenor Manor to anyone.

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Review from Nancy M (Daughter of Resident) published on 11 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care delivered with compassion. A slow fill in a new home that has allowed everyone to settle in gradually. The staff know, not only the residents but their families as well.
Calm, confident care with little or no interference from head office. Excellent.

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Review from Dawn H (Daughter of Resident) published on 21 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents arrived under difficult circumstances - after long-term illnesses reached a critical point. From day 1 the team could not have done more to make this transition as good as it possibly could be. We could not hope for a better home and we mean that in the family sense of the word, for our parents.
We have been particularly struck by the number of friends/family who visits, it is always filled with laughter and banter in the common areas. ALL staff, not just nursing staff and carers, are always so warm and helpful. Most importantly though is the level of care that my parents, especially my father who suffers from a rare condition called PSP, have received. Their quality of life has far exceeded what we could have hoped for over the last 5 months – our mother has not looked as healthy for years and our father, despite his physical limitations, still tries his best to smile and twinkle his eyes for the staff, as his way of showing his gratitude for all that everyone has done for him.

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Review from Catrin B (Resident) published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the month in which I have been a resident, I have been well looked after in every respect. I appreciate the care and assistance provided by all members of the staff.

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Review from Richard B (Son of Resident) published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled in well at Grosvenor Manor due to the excellent work of all the staff. Any concern has been dealt with immediately and professionally. Mum is now calling Grosvenor Manor home.

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Review from Sharon W (Daughter of Resident) published on 28 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents have been at Grosvenor Manor since May 2018. My dad is 86 suffering from Progressive Supranuclear Palsy and needs 24 hours medical care. My mum is 81, frail and has some dementia and a history of poor health over the past 20 years. Moving them into a care home was the last resort
and a difficult decision. Grosvenor Manor was the one place that seemed to meet the needs of both parents. Having our parents there has changed our lives. The building and furnishings are stunning, yet practical. The staff are amazing. All truly wonderful, caring people who go above and beyond to ensure all residents are cared for and their differing needs met. They have a fabulous rapport with residents and their families. It is a real pleasure to visit our parents and we feel like we are part of one big family. I cannot praise the management and staff highly enough with all they do for our parents. So glad we found this home.

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Review from J A (Son of Resident) published on 21 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was initially admitted for a period of two weeks respite but due to the quality, wonderful facilities and friendly staff is now a permanent resident.
All the staff are welcoming, friendly and nothing seems too much trouble.
The overall ambience, facilities and ground are excellent.

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Review from Yvonne M (Daughter of Resident) published on 20 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the care centre to be excellent. Staff, good, facilities are all first class. Nothing seems to be too much trouble for the staff. My mother has not looked so well for years!

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Review from Robin W (Husband of Resident) published on 19 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife enjoyed her stay at Grosvenor Manor. Her room was very comfortable and well provided as were the lounges and dining room. She said that the food was 'ok' the staff were very attentive and supportive, save for one male who insisted on calling her a nickname instead of her name. She was annoyed
by this and I shared her view that he was disrespectful. I hope this will be drawn to his attention.

Reply from Dawn Collett, Group Commissioning Manager at Grosvenor Manor Care Centre

Thank you for taking the time to review the home. Please be assured we will address the situation that you have brought to our attention. We look forward to seeing you both again in the future. Kind regards The team at Grosvenor Manor


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Review from J F (Daughter of Resident) published on 31 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After viewing most care facilities in the area, Grosvenor Manor was the most appropriate for Mum's needs.
The facilities are excellent and the staff very supportive.
Mum tells everyone how nice the food is and is now eating properly. The nursing staff are on site and respond to her complex needs well.
Family
are always welcome and all are treated with respect and courtesy.

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Current Review Score: 10.0 (9.983)

Overview of Review Score

The Review Score of 10 (9.983) out of 10 for Grosvenor Manor Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 60 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 60 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.983 for Grosvenor Manor Care Centre is calculated as follows: ( (695 Excellents x 5) + (12 Goods x 4) ) ÷ 707 Ratings = 4.983

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Grosvenor Manor Care Centre is based on 60 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 81 registered maximum number of service users is 16.2, which has been reached with 60 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (2)

Anne

Anne Hughes

Job Title: Home Manager

Joined: 2020

I’ve worked as a nurse for over 40 years in a variety of roles I thoroughly enjoy working in care homes. As a nurse, you can build relationships with the people you’re caring for and their families in a way that’s just not possible in a hospital setting where people come and go. I love the fact that we’re making a big difference to people’s lives and we get to see the evidence of that. It’s a privilege to be working for an excellent provider in Grosvenor Manor Care Centre, New Care. I’m passionate about delivering high quality care to each resident and supporting the staff in their careers within the health care sector.


Lisa

Lisa Forth

Job Title: Wellbeing Coordinator

Joined: 2018

I’m Lisa Forth I Joined our Grosvenor Family in April 2018. I facilitate our Wellbeing Programme to ensure our Residents have a Person Centred fulling & fun time at Grosvenor Manor. I’m married to Stephen who is an amazing support to me, we have four beautiful Granddaughters of whom we adore. I Feel Grosvenor Manor is my extended family, and family is very important to me.