What types of Care is Birchmere Mews Care Home - Avery Healthcare registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Birchmere Mews Care Home - Avery Healthcare provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Birchmere Mews Care Home - Avery Healthcare have?

There are 51 Single Rooms and 6 Couples/Companion Rooms.

What are the Facilities & Services at Birchmere Mews Care Home - Avery Healthcare?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Birchmere Mews Care Home - Avery Healthcare to the centre of Solihull?

1.5 mile(s) as the crow flies, distance by road may be significantly further.

Birchmere Mews Care Home - Avery Healthcare, 1270A Warwick Road, Knowle, Solihull, West Midlands B93 9LQ

Review from A D (Friend of Resident) published on 19 November 2024
Submitted via Postal Card • Report

Overall Experience

I have been delighted to see my friend looking so happy, clean and well-dressed whilst she has been on respite care in Birchmere Mews Care Home. She has been encouraged to be her "best-self".
I stayed and had a meal with my friend which was of wonderful quality. It was well served and tasted delicious.

Congratulations to the chef.
Staff and management are kind, congenial and work well together as well as being exceptionally supportive and kind to the residents. Well done!

Reply from Michelle Larder, Home Manager at Birchmere Mews Care Home - Avery Healthcare

Thank you so much for taking the time to review Birchmere Mews. We are glad your friend has enjoyed their time with us and we have reached your expectations. We will be sure to keep building on this and we love having your friend stay with us. I will be sure to pass this amazing feedback on to the team. Thank you.

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Review from Lynne T (Daughter of Resident) published on 3 October 2024
Submitted via Website • Report

Overall Experience

After many years of refusing any outside of family help my 99-year-old mother agreed to nine days respite in Birchmere Mews whilst I took a holiday. On telephoning her from Cornwall I was told 'I'm staying!'. Since then she has settled well, made friends and joined in most of the activities. As a family,

we have been delighted and relieved by the whole process and particularly by the warmth and support shown to her and us by every member of staff. This has been particularly in evidence today - Mum has become unwell and the care shown to her plus the communication with me regarding her condition has been exemplary. She telephoned me to tell me how kind everyone has been to her and to reassure me she feels better. She, and I, could not ask for more.

Reply from Michelle Larder, Home Manager at Birchmere Mews Care Home - Avery Healthcare

Thank you very much for this lovely review. We are so glad Mum has settled and is enjoying it here. I will be sure to pass these lovely comments on to the team. Thank you.

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Review from Nikki R (Daughter of Resident) published on 24 September 2024
Submitted via Website • Report

Overall Experience

I am absolutely delighted with my choice of Birchmere Mews Care Home for my mum. I had looked at four dementia care homes and Birchmere jumped out as an absolute star because the staff, particularly five members of staff, created such a great first impression. They are so warm and welcoming. There are

great activities for the residents if they wish to participate, amazing choice of food, beautiful ensuite bedrooms and it just felt right for my mum. Nothing is too much trouble for the staff and both senior care staff are meticulous in following up with the doctor, district nurses etc. It is such a hard decision to make, placing a loved one in the care of others, but the home has exceeded my expectations. Both my mum and I are treated with kindness, warmth, patience and compassion.

Reply from Michelle Larder, Home Manager at Birchmere Mews Care Home - Avery Healthcare

Thank you for taking the time to review Birchmere Mews Care Home. We are pleased that we have exceeded your expectations and hope to continue to do so. I will be sure to pass on this great review to our hardworking, compassionate teams. Thank you.

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Review from Joanne P (Niece of Resident) published on 17 July 2024
Submitted via Postal Card • Report

Overall Experience

My aunt has been residing at Birchmere Mews since last November. From the moment I went to look at this care home, the staff have been helpful, attentive, courteous and so friendly. All the staff have made my aunt feel at home there, and nothing is too much trouble. She loves to go out on the regular

trips around the area and there is always some sort of activity going on. It is very well-run and extremely clean, and all my aunt's needs are met with a smile and a cheery word. My aunt is often encouraged to have a coffee and a chat with the lovely staff. The team really try and make the residents stay there as happy as possible. I would have no hesitation in recommending Birchmere Mews - what a super care home. Well done to everyone who works there.

Reply from Michelle Larder, Home Manager at Birchmere Mews Care Home - Avery Healthcare

Thank you so much for taking the time to complete the review card, and thank you for this lovely review. I will be sure to pass your kind words on to the staff, we are pleased that we are able to make our residents feel so comfortable and at home. Thank you.

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Review from P D (Daughter of Resident) published on 3 July 2024
Submitted via Website • Report

Overall Experience

Mum was admitted only a short time ago but I have nothing but praise for all of the staff for their care, friendliness and enthusiasm. It's clear that standards are high in all aspects. It really is faultless.

Reply from Michelle Larder, Home Manager at Birchmere Mews Care Home - Avery Healthcare

Thank you for taking the time to leave this lovely feedback. I will share these lovely words with the staff. We are glad that you are pleased with the service offered. Thank you again

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Review from Nigel O (Son of Resident) published on 2 July 2024
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Overall Experience

Very caring staff. Mum loves her room, she is so much happier now she has someone around all day. The only area Mum talks about in a negative way is the food. She enjoys her breakfast and especially the soup but is less keen on the main meals.

Reply from Michelle Larder, Home Manager at Birchmere Mews Care Home - Avery Healthcare

Thank you for your feedback. I will be sure to pass these kind words onto the team. I will arrange for our dedicated kitchen team, to discuss menus and options with Mum to get feedback on what will be preferred. Thank you again.

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Review from Michelle B (Niece of Resident) published on 15 May 2024
Submitted via Website • Report

Overall Experience

My uncle was only at Birchmere Mews for 5 weeks before he passed but the care he received was 100% he settled in straight away and the careers were brilliant with him I have to say thank you to the home manager and customer service manager for the help they gave me in getting him into Birchmere and

settled, Birchmere is a lovely home from home happy clean place to be thank you to all the staff for giving him the best five happy weeks.

Reply from Michelle Larder, Home Manager at Birchmere Mews Care Home - Avery Healthcare

Thank you for your lovely words, we are so glad that we were able to support during the uncertain times and be able to help make the last 5 weeks the best! I will be sure to pass your kind words onto the staff team. Thank you

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Review from G W (Son of Resident) published on 13 March 2024
Submitted via Website • Report

Overall Experience

I could not wish for a better place for my mother to be cared for. Such lovely, caring staff who think the world of her, and it shows. Attention to detail, lovely personal room, comfortable social areas, and beautiful dining room. Special thanks to the customer support manager who has gone the extra

mile in providing support to me, my brother, and my sister in these most stressful times visiting my mum!
Thanks to all your staff!

Reply from Michelle Larder, Home Manager at Birchmere Mews Care Home - Avery Healthcare

Thank you very much for these lovely Comments, we are glad that the staff have been supportive towards you and your family during these visits and that you could not wish for a better place for your Mother. I will be sure to pass these comments to the team and the Customer Service Manager. Thank you!

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Review from Madeleine M (Daughter of Resident) published on 6 March 2024
Submitted via Postal Card • Report

Overall Experience

We are really pleased with how well and how quickly Mom has settled in at Birchmere - many thanks to all the staff who have helped with the transition. The facilities are excellent, everything is nice and clean, and it's good to know Mom is eating and drinking well - she has even put on a bit of weight

which is great. The entertainment team are also fantastic and have got Mom involved in lots of different activities including dancing, painting, singing and a trip to the supermarket. Would highly recommend!

Reply from Michelle Larder, Home Manager at Birchmere Mews Care Home - Avery Healthcare

Thank you for taking the time to review Birchmere Mews. We are happy that the transition has been smooth and your mother has settled well. I will be sure to pass these lovely comments to the team. Thank you.

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Review from Paul B (Son of Resident) published on 12 February 2024
Submitted via Website • Report

Overall Experience

I would just like to write a review about Birchmere Mews Care Home to put on record for anyone who is needing a care home for anyone who is special to them.
If you choose Birchmere all I can say is you will not be disappointed. My mother has been there eighteen months now and being as though I live

40 miles away, the peace of mind that she is being well looked after by the excellent staff there really helps me to stop worrying. I would highly recommend this home to anyone, the activities they do with the residents and trips out are brilliant and also the advent of social media, I like how on those platforms they keep it all up to date regularly so I can see what my mum's been up to, which is normally revolving eating, drinking and most definitely, dancing.
I’d also like to commend all the staff who also have a smile and make you feel very welcome when you arrive, especially the receptionist who has to put up with me when I come in.
Well done to everyone at Birchmere and thank you so much for looking after my dear mum.

Reply from Michelle Larder, Home Manager at Birchmere Mews Care Home - Avery Healthcare

Thank you for the lovely feedback and review, I will be sure to pass these lovely comments on to the staff.

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Review from Mark E (Son of Resident) published on 2 February 2024
Submitted via Website • Report

Overall Experience

My father has been a resident for just over a year now and the staff have worked hard to successfully settle him into his new life. He has had a couple of brief visits to hospital and on both occasions the staff were extremely caring and professional in arranging his return. I particularly appreciated

the way in which I was kept informed at all times. It is always comforting to know how well he is being looked after.

Reply from Michelle Larder, Home Manager at Birchmere Mews Care Home - Avery Healthcare

Thank you for taking the time to review Birchmere Mews Care Home. I am glad that you feel your father is being looked after well. I will be sure to pass these lovely comments to the team.

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Review from A M (Daughter of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience

My mum and dad have/are receiving excellent care from professional and truly caring carers. Neither of my parents has been easy residents to manage, but the patience and care shown by carers and support staff have been wonderful to see. This isn't an easy job and not well paid, so I have immense admiration

for those who carry out the role with such heart and kindness. Support staff, are also a joy, including reception and laundry staff and others I have forgotten to mention. We have, however, had a glitch around payments, where we have been charged for a further month's stay, even though our dad had passed away. We appreciate automation is probably at the heart of this, but it has taken nearly a month and several interventions to try to get this put right and we're not quite there yet. This isn't a great situation to be in at an already emotive time. In all honesty, I'd put 4.5 stars where I've marked up 4, so please take this into account if you can. A massive thank you.

Reply from Michelle Larder, Home Manager at Birchmere Mews Care Home - Avery Healthcare

Thank you for taking the time to leave a review. We understand that this situation was not ideal and frustrating. If you would like to discuss the glitch around payments further - Please give us a call on 01564 732660 - our Administrator, will be able to talk you through the process and where the information was miscommunicated.
We appreciate your feedback, and I will pass these kind words on to the staff. Thank you.

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Review from A W (Daughter of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience

Birchmere Mews is a fantastic facility, beautifully decorated with activities every single day. The trips out are amazing, to local libraries, coffee shops and nature spots. The quality of food is excellent and all of the staff are very welcoming, helpful and function as a team. The most important of

all is my mum is safe and well cared for.

Reply from Michelle Larder, Home Manager at Birchmere Mews Care Home - Avery Healthcare

Thank you very much for taking the time to leave a review. I will be sure to pass these kind comments on to the team.

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Review from Deborah B (Daughter of Resident) published on 26 January 2024
Submitted via Website • Report

Overall Experience

My mum has been a resident at Birchmere Mews for almost 2 years and our experience of the care and support given to her in that time has been exemplary. It continues to be so in 2024. After a care plan review, Mum has moved into a new room. The home manager sorted this out swiftly with a selection of

rooms for Mum to choose from and on the day of the move, staff were on hand to help us with the process. All staff were aware of Mum’s move and are continuing to ensure that she is happy in her new surroundings. We are always greeted with a smile when we visit Mum.

Reply from Michelle Larder, Home Manager at Birchmere Mews Care Home - Avery Healthcare

Thank you so much for the lovely review. I am happy that you are happy with the care your mother has received since being at Birchmere Mews and she appears to be settling into her new room. We will be sure to pass these comments on to the team.

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Review from Jackie M (Daughter of Resident) published on 26 January 2024
Submitted via Website • Report

Overall Experience

I had to make a big decision by putting both my parents into a care home recently, which was a bit distressing. However, with the help of the carers and the admin staff, this was made very easy. Their knowledge and understanding made everything run smoothly. They have taken a few weeks to get used to

their new environment, but the carers have been very kind and nothing has been any trouble. I would have no hesitation in recommending Birchmere to anyone else considering a move for one of their relatives or loved ones.

Reply from Michelle Larder, Home Manager at Birchmere Mews Care Home - Avery Healthcare

Thank you for the lovely review! We are glad that we were able to assist with a smooth transition. I will ensure that these lovely comments are passed on to the team. Thank you.

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Review from Christine T (Daughter of Resident) published on 26 January 2024
Submitted via Website • Report

Overall Experience

I could not wish for a better place for my mother to be cared for. Such lovely, caring staff who think the world of her and it shows. Attention to detail, lovely room, comfortable social areas and beautiful dining room.

Reply from Michelle Larder, Home Manager at Birchmere Mews Care Home - Avery Healthcare

Thank you for the lovely review, I am glad that you are happy with the care your mother is receiving. I will be sure to pass these lovely comments on to the team. Thank you.

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Review from Sarah F (Daughter of Resident) published on 26 January 2024
Submitted via Website • Report

Overall Experience

My father has lived at Birchmere Mews for almost a year now and I have nothing but praise for this lovely care home. The staff are fabulous, professional, caring individuals who are dedicated to making the residents happy. We, as visitors, are always made very welcome and feel part of the big family.

There is some form of entertainment every day from impromptu garden parties in the summer to visits from professional singers and movement to music sessions. My father is happy and very well cared for. Thank you.

Reply from Michelle Larder, Home Manager at Birchmere Mews Care Home - Avery Healthcare

Thank you for taking the time to review Birchmere Mews. We appreciate the lovely comments and I will be sure to pass these on to the team. Thank you.

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Review from C F (Daughter of Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience

I'm very pleased that my parent is in Birchmere Mews. Staff are warm and caring and my parent is very well looked after. I feel welcomed when I visit. Staff make an effort to keep in touch and update me and the atmosphere is friendly and efficient. Thank you.

Reply from Michelle Larder, Home Manager at Birchmere Mews Care Home - Avery Healthcare

Thank you for taking the time to complete a review. We are happy that you have found our team to be warm and caring and that your parent is well looked after and you are kept up to date. I will be sure to pass these lovely comments on to the team. Thank you.

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Review from J M (Daughter of Resident) published on 25 January 2024
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Overall Experience

The care home staff are fantastic. Hardworking and caring. They are aware of my mother’s needs and work specifically towards them. Cleaning and laundry standards are very high. The manager listens to ideas and requests and acts on them. Since December I have been able to book meals or use of a quiet

room with Mum. This has made a difference to her experience as she is not mobile enough to take out. The well-being team gave out on some really good experiences for staff. Reception staff are polite friendly and efficient. The meals given consistently been of a high standard. The chef does an amazing job. Things are very well maintained by the site crew.

Reply from Michelle Larder, Home Manager at Birchmere Mews Care Home - Avery Healthcare

Thank you so much for this lovely review. I am pleased that we have been able to make a difference and include you further with your mother's experience here at Birchmere Mews. I will be sure to pass on these lovely comments! Long may this continue. Thank you again.

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Review from Jane B (Daughter of Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience

We are really pleased that our mother is happy at Birchmere and are most impressed with the very welcoming and caring staff. All staff listen to concerns and act on them straight away. The variety of activities is amazing - there is always something going on at Birchmere. The home is always warm and

very clean and smell-free.

Reply from Michelle Larder, Home Manager at Birchmere Mews Care Home - Avery Healthcare

Thank you for the lovely comments, we are glad that your mother is happy with us here at Birchmere Mews. I will be sure to pass these comments on to our team. We are happy that our staff are welcoming, caring and that any concerns you have are listened to and rectified straight away. Thank you for leaving a review.

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