Birchmere Mews Care Home - Avery Healthcare

1270A Warwick Road, Knowle, Solihull B93 9LQ
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9.8 64 Reviews
  • Birchmere Mews Care Home - Avery Healthcare, Solihull
Birchmere Mews Care Home is a delightful home in Solihull. Benefitting from a thoughtful refurbishment, the home ensures the comfort and security of residents and is renowned not just for residential care but also for delivering some of the finest dementia care in Solihull. The home provides dedicated bedrooms for residents with dementia, featuring en-suite wet rooms and three-quarter-sized beds for comfort.

Nestled in a stunning location with picturesque views of the Copt Heath golf course adjacent to the Knowle site off the A4141 Warwick Road, the home also offers respite care. Many of the new bedrooms are designed for couples, with private lounge areas for where they can enjoy a mid-morning coffee and newspaper. Some rooms in the Solihull care home feature equipped kitchenettes, allowing residents to invite others for a chat and a glass of wine.

Situated across from its sister home, Birchmere House, Birchmere Mews shares a free car park and minibus. Residents from both homes enjoy excursions across the West Midlands and close links are a crucial feature of these equally sized and perfectly formed care homes, fostering thriving communities where there's always a friendly face, yet private spaces abound for personal retreats. The home also features its own café and hair salon for residents to enjoy.

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Care Provided by Birchmere Mews Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 63 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Michelle Larder (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (51)
    • Couples/Companion Rooms (6)
    • Single Rooms with ensuite Wet Room (51)
    • Couples/Companion Rooms with ensuite Wet Room (6)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018
    • Number of floors: 3

Funding & Fees Guide for Birchmere Mews Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,520
    • Self-Funded Residential Dementia Care from £1,520
    • RESPITE Self-Funded Residential Care from £1,620
    • RESPITE Self-Funded Residential Dementia Care from £1,620
  • (these prices are only a guideline, please contact Birchmere Mews Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Birchmere Mews Care Home - Avery Healthcare Reviews (64)

Total of 64, showing 21-40
9.8

Birchmere Mews Care Home - Avery Healthcare has a Review Score of 9.8 (9.846) out of 10, based on 26 reviews in the last 2 years. Over all time Birchmere Mews Care Home - Avery Healthcare has 64 reviews.

Overall Experience

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Date Published

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Review from Anne S (Daughter of Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Birchmere Mews for about 18 months 2 years now and I can honestly say it's a wonderful place. The staff are always extremely efficient, caring and attentive. The home is a very serene and comfortable place and I know that I don't have to worry about my father as his care is the
best there is. He is very happy there and long may that continue.

Reply from Michelle Larder, Home Manager at Birchmere Mews Care Home - Avery Healthcare

Thank you for taking the time to review Birchmere Mews, We thank you for your continued support. We are glad you have found the staff to be caring, attentive and efficient. We will be sure to pass these positive words to the team. Most importantly, we are glad to hear that your father is happy here! Long may this continue.


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Review from Julia J (Niece of Resident) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all members of staff to be welcoming to family members. l have also found all members of staff to be polite, attentive, respectful and caring to my aunt. My aunt is happy there and well looked after. Birchmere Mews is modern with great furnishings and a bright and light environment.

Reply from Michelle Larder, Home Manager at Birchmere Mews Care Home - Avery Healthcare

Thank you for taking the time to leave us a review. We are happy that your aunt is happy here with us at Birchmere Mews. I will be sure to pass these lovely comments to the staff. Thank you.


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Review from J H (Daughter of Resident) published on 27 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

There is always a friendly welcome at reception when I arrive to visit Mum and from the staff who are caring for her. They are very kind, supportive and understand her needs and are always ready to help her. I am very happy that we chose this home for Mum.

Reply from Michelle Larder, Home Manager at Birchmere Mews Care Home - Avery Healthcare

Thank you for taking the time to review Birchmere Mews Care Home. I am happy that you have found the staff caring for your mother kind and supportive. I will pass on your comments to the staff.


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Review from Mark G (Son of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care my father has received in the time he has been at Birchmere. The staff are great, carers and the wellbeing team. I know he is safe and being well looked after. He appears happy when I visit him and never makes any complaint about the home or the staff. I would recommend
the home without hesitation. A big thank you to everyone in the Birchmere Team.

Reply from Michelle Larder, Home Manager at Birchmere Mews Care Home - Avery Healthcare

Thank you for the lovely review, Mark! At Birchmere Mews, we aim to provide the best support that we can. We are happy that your father is happy here with us. Our wellbeing team also know the residents well and cater to all types of activity. I will be sure to pass on these lovely comments. Thank you.


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Review from Paul B (Son of Resident) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to hospital following a fall and some complications. The home he was in for respite care said they couldn't fulfil his ongoing care needs due to him having severe dementia.
We approached Birchmere Mews Care Home and discussed Dad's needs with them. The team were excellent in
every respect, showed real empathy and agreed to take Dad into their care. The whole experience was a positive one for us and for Dad.
To date, Dad has improved significantly over the past two weeks from when he was in the hospital, he looks comfortable, smart and he is alert. The whole family are so grateful for everything that the team at Birchmere Mews have done to make Dad so comfortable. Thank you.

Reply from Michelle Larder, Home Manager at Birchmere Mews Care Home - Avery Healthcare

Thank you for reviewing Birchmere Mews Care Home. I am happy to hear of the significant improvements your father has made since joining us and the service yourself and your family received was excellent. I will be sure to pass on your positive feedback to the team. Thank you.


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Review from Michael B (Friend of Resident) published on 11 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An unbelievable place, excellent staff and rooms.

Reply from Victoria Cruxton, Manager at Birchmere Mews Care Home - Avery Healthcare

Thank you for your lovely feedback, we are happy to hear that you have had a positive experience.


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Review from Alison P (Friend of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I arrive to Birchmere Mews Care Home, the reception ladies always make me feel welcome and friendly. My first impression is always clean and tidy with fresh flowers. The informed me if there is anything I should know and communication is always good. On parking to go and puck up my friend to go
out, all levels of staff always say hello and smile, asking me if I need help etc. It's always a pleasure to visit Birchmere Mews.

Reply from Rachel Aran, Marketing Administrator at Birchmere Mews Care Home - Avery Healthcare

Thank you for taking the time to review Birchmere Mews Care Home in Solihull and for your amazing 5-star rating. We are delighted to hear that you enjoy your visits to our home and that you are kept well-informed. Your feedback is truly invaluable to us. Best wishes.


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Review from Louise M (Daughter of Resident) published on 24 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we were very anxious about mum going to a care home after my dad passed away in September 2022, but from the very beginning, the team at Birchmere Mews have supported us all through the journey. All of the team have been fantastic, they look after my mum just so well, and we are just so
confident that mum is safe, stimulated and loved at Birchmere Mews. Everyone knows her (and us) and always goes the extra mile to ensure that we are kept up to date with Mum's care.
Mum was recently admitted to hospital, and while there, had a fall and broke her shoulder - the team at Birchmere has been absolutely fantastic since she came out of the hospital - changing her bed, fully caring for her while she was still bedridden and since she has begun to recover, the team have been helping her to do her exercises, provided a wheelchair and enabling her to sit out in the lounge again with her friends. As a family, we really can't thank them enough for their care.

Reply from Elizabeth Kirby, Recruitment coordinator at Birchmere Mews Care Home - Avery Healthcare

Thank you so much for taking the time to leave such a lovely review. We are so sorry to hear of the loss of your dad. Moving someone into a care home can be a daunting experience so we do try to make it as seamless as possible. We are delighted to hear your mum's experience has been fantastic so far and she has received an exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. I will be sure to pass on your kind messages to the team and hope your mum's recovery continues to be smooth and quick. Best wishes


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Review from Nigel B (Son of Resident) published on 21 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 86-year-old father was in need of some respite care due to a couple of falls that he had sustained at home. Birchmere was able to accommodate him at very short notice and with the minimum of fuss.
The staff have all made him very welcome, which has helped him settle in, and we have absolute peace
of mind that he is being well looked after. The room is wonderful, and the food and activities have been excellent.
Visiting hours are very flexible and need no prior booking.
My thanks go to all the staff involved.

Reply from Rachel Aran, Marketing Administrator at Birchmere Mews Care Home - Avery Healthcare

Thank you for taking the time to review Birchmere Mews Care Home in Solihull and for your amazing 5-star rating. We are delighted to hear that your father enjoyed his respite stay with us in the loving care community that we create, giving you and your family peace of mind. It was a pleasure to care for him during his stay, and would welcome him back at any time should he need it. I will be sure to pass your kind words on to the rest of the staff team. Best wishes.


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Review from Mary S (Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From my husband’s admission to Birchmere Mews until his recent death, the manager and her team always treated my husband with respect and dignity. On each visit my husband looked well cared for and happy.
He enjoyed the food, especially the homemade cakes.
He enjoyed taking part in the daily activities
and the little outings in BIrchmere’s minibus
My family and myself were informed of any visits by his GP or other health professionals and was kept up to date with any changes in my husband’s condition.
I thank the manager and her team for their kindness to myself and my family daily.

Reply from Kate Hayward, Deputy Manager at Birchmere Mews Care Home - Avery Healthcare

Thank you for reviewing Birchmere Mews in Solihull. Your husband was a much-loved resident and true gentleman. Despite his communication difficulties, he never lost his sense of humour or his infectious smile. It was a great pleasure to care for your husband and our privilege to be just a little part of his ‘family’. His untimely death was a great sadness to us. He will not be forgotten at Birchmere Mews. Best Wishes, Kate


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Review from Leslie F (Friend of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Premises were attractive and grounds well maintained. Parking fully used.
Excellent reception and staff very friendly and professional.
Our friend's room was first-class, light and airy with good fixtures and fittings. We left with peace of mind. Well done.

Reply from Ryan Farrelly, Marketing Assistant at Birchmere Mews Care Home - Avery Healthcare

Thank you for taking the time to review Birchmere Mews Care Home in Solihull. We are glad to hear how satisfied you are with our home and the facilities we provide. We look forward to seeing you on your next visit. Best Wishes


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Review from Louise C (Daughter of Resident) published on 25 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's admission into Birchmere Mews Care Home was extremely well handled under difficult circumstances. The arrangements were all made within 48 hours. The staff are all so kind and communicate with me very well. They have been in touch with me regularly as my mother settles into a new way of
life. My mother seems very relaxed and is joining in with all of the activities. There are regular updates on Facebook and it is so lovely to see her engaging with other people and having fun. Her medical needs are taken care of and she has beautiful accommodation. She tells me that the food is excellent and everyone is very kind. What more could I ask? I have no hesitation in recommending Birchmere Mews.

Reply from Ryan Farrelly, Marketing Assistant at Birchmere Mews Care Home - Avery Healthcare

Thank you for taking the time to review Birchmere Mews Care Home and for your wonderful 5-star ratings. We are very delighted to hear how satisfied you are with our home and the care provided by our dedicated team. It is great to hear how well your mother has settled into her new home and how quickly she has created companionships within the care community. We look forward to seeing you on your next visit. Best Wishes, Ryan.


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Review from Carolyn H (Daughter of Resident) published on 16 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is so settled and happy at Birchmere Mews Care Home it gives us huge peace of mind, lovely staff too.
Rooms are clean everytime I visit.

Reply from Rachel Aran, Marketing Administrator at Birchmere Mews Care Home - Avery Healthcare

Thank you for taking the time to review Birchmere Mews Care Home. Our staff team go above the standards daily to deliver exceptional care, whilst creating a warm and welcoming community that our residents live within. I will be sure to pass on your kind words to the rest of the team. We look forward to seeing you on your next visit. Best wishes, Rachel


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Review from Tina B (Niece of Resident) published on 16 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first day of my uncle’s admission to the Mews, I have been kept informed and updated every step of the way. The admission was to support my uncle after leaving hospital whilst an assessment of his needs was carried out, when it was confirmed that he needed full-time care, I knew we had already
found the place, with Birchmere Mews, to provide this. I know he is safe and his every need is being attended to. All of the staff from the reception to the “ward” are wonderful. I would have no hesitation in recommending Birchmere Mews.

Reply from Rachel Aran, Marketing Administrator at Birchmere Mews Care Home - Avery Healthcare

Thank you for tasking the time to review Birchmere Mews Care Home. We are delighted to hear how happy you are with the support your uncle received after leaving hospital giving you and your family peace of mind. I will be sure to pass your kind words on to the rest of the staff team, who go above the standards on a daily basis in order to provide an exemplary level of care.. Best wishes, Rachel


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Review from Eira D (Wife of Resident) published on 20 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very happy to find that dementia care was available at Birchmere Mews for respite, as my husband is blind and now has an Alzheimer’s diagnosis. It was very helpful to visit beforehand and know that everything possible would be done to look after him, as he would be totally dependent on carers
in an unfamiliar situation. As far as I understand he was content and benefited from the social interaction with other residents and with his carers. He was able to receive telephone calls and so reassure myself and other family members that he was aware of the situation and would be returning home after the two weeks of respite care had elapsed. I think the situation was difficult for him but he was in safe hands.

Reply from Kate Hayward, Deputy Manager at Birchmere Mews Care Home - Avery Healthcare

Thank you for taking the time to review Birchmere Mews Care Home. Your kind words are highly appreciated and I will be sure to pass on the positive feedback to the rest of the team. We are delighted that you felt so reassured and felt that your Husband was in good hands. It was our pleasure and privilege to be trusted with your Husband’s care. Best Wishes, Kate.


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Review from Angie H (Daughter of Resident) published on 16 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my father moved into Birchmere Mews, I have been very happy with the service and level of care provided. The staff are very kind and attentive and are always available if I have any queries. My Dad is very well looked after and the staff genuinely care about his wellbeing. They have gone the
extra mile to settle him into his new home and are always thinking of new ways to make his days happy and interesting. The range of activities is excellent and I receive photos to show how much my Dad enjoys these sessions. The bedrooms are bright and spacious with large ensuite facilities and everywhere is clean and fresh. The indoor garden area is beautiful and very much appreciated by Dad. I would highly recommend Birchmere Mews.

Reply from Rachel Aran, Marketing Administrator at Birchmere Mews Care Home - Avery Healthcare

Thank you for taking the time to review Birchmere Mews Care Home and for your amazing 5-star review. We are delighted to hear that your father soon settled into his new surroundings and enjoys his life here, giving you and your family the peace of mind you deserve. It is a true pleasure to have him living as part of our warm and welcoming care community. I will be sure to pass your positive feedback on to the rest of our team. Best wishes, Rachel.


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Review from Debbie M (Daughter of Resident) published on 19 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents moved into Birchmere Mews Care Home just over two and a half years ago. Prior to them moving in, I did a lot of research before selecting this wonderful care home for them.
I have never doubted my choice…every individual from the care home manager, deputy manager, welcoming reception staff,
carers, hostess team (including the wonderful chef) activities team and housekeeping, have been so very helpful and kind. Nothing is too much trouble.
Without exception, staff demonstrate incredible patience, tolerance, and kindness, even when dealing with the most challenging of situations.
The last 18 months have been particularly difficult. Very sadly, in May last year, both of my parents caught Covid. The care they were given was above and beyond what we could have asked for. Sadly, my father passed away, but the communication and compassion we were shown from the whole team was incredible and helped to make a difficult situation more bearable.

Reply from Rachel Aran, Marketing Administrator at Birchmere Mews Care Home - Avery Healthcare

Dear Debbie, thank you very much for your kind words and praise you have given to all the teams here at Birchmere Mews. I know all the staff will be very touched by your review, it means such a lot to us all. Best Wishes.


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Review from S D (Resident) assisted by family/friend published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The rooms are nice. Love the view. Would like access to the gardens. Well looked after and made to feel part of the family.

Reply from Ryan Farrelly, Marketing Assistant at Birchmere Mews Care Home - Avery Healthcare

Thank you for review Birchmere Mews Care Home. We are so delighted to hear how well you have settled into your new home. It is a pleasure to have you as part of our loving care community. I will be sure to pass on the positive feedback to the rest of our team. Best Wishes, Ryan.


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Review from J B (Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very contented here thank you.

Reply from Rachel Aran, Marketing Administrator at Birchmere Mews Care Home - Avery Healthcare

Thank you for taking the time to review Birchmere Mews Care Home. We are delighted to hear how satisfied you are with our home. Our highly trained staff team do a fantastic job at creating a warm and welcoming environment for all our residents and their loved ones. Best wishes, Rachel.


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Review from H B (Niece of Resident) published on 11 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were given a warm welcome by all the care staff and made to feel extremely safe in the present circumstances. I feel very happy that my auntie is being well cared for she looks so well and is extremely happy. She loves the activities that are put on every day and she says the food is delicious. We
had a lovely visit and I am very happy that my auntie is being well cared for.

Reply from Ryan Farrelly, Marketing Assistant at Birchmere Mews Care Home - Avery Healthcare

Thank you for reviewing Birchmere Mews Care Home. Our highly trained staff team go above and beyond the standards daily to deliver an exceptional level of care whilst creating a safe and loving care community for all residents. We are so delighted to hear such kind words about our home and it is great to hear how well your Auntie has settled into her new home. We look forward to seeing you on your next visit. Best Wishes, Ryan.


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Current Review Score: 9.8 (9.846)

Overview of Review Score

The Review Score of 9.8 (9.846) out of 10 for Birchmere Mews Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.846 for Birchmere Mews Care Home - Avery Healthcare is calculated as follows: ( (261 Excellents x 5) + (43 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 306 Ratings = 4.846

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Birchmere Mews Care Home - Avery Healthcare is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

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Meet the Team (4)

Michelle

Michelle Larder

Job Title: Home Manager

Joined: 2019

My name is Michelle.


I am the Home Manager of Birchmere Mews Care Home.
I have 13 years of experience in the Care Sector, I started with Avery in 2019, working towards the Home Manager role which I started in August 2023.


I am looking forward to the challenge and cannot wait to get to know all of our lovely residents and relatives.


The thing I am most excited about is making a difference in Residents' daily living and ensuring all of their holistic needs are met.


Sharon

Sharon Round

Job Title: Home Administrator

Joined: 2018

My Name is Sharon.
I am the Administrator for Birchmere Mews.


I take Great Pride in my work and like things to be right.


I help with Financial Invoicing and payroll and support with maintaining compliance with Safe staffing.


I am also able to help with any queries you may have, I will always do my best to get you an answer.
I enjoy interacting with our residents and their families.


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Leanne

Job Title: Customer Service Manager

Joined: 2022

Hello there my name is Leanne, I am the Customer Service Manager at Birchmere Mews Care Home.


What I enjoy about my role most is meeting and creating community links, to enhance our Resident's wellbeing, and maintaining their connections to the local communities. I love meeting with all the family members and friends of our lovely Residents and being alongside them throughout their Journey with us.


You get to know everyone so well and I like to give a warm welcome.


Joanna

Joanna Cox

Job Title: Head of Wellbeing and Activities

Joined: 2020

My Name is Jo, I am the Head of Activities and Wellbeing at Birchmere Mews.


I love making a difference and creating activities for our lovely residents, arranging trips out in our wonderful Minibus, pamper sessions, games, baking and More.
The wellbeing of our residents is at the heart of everything that we do and we are always looking for ideas and Feedback.