Birchmere Mews Care Home - Avery Healthcare

1270A Warwick Road, Knowle, Solihull B93 9LQ
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9.8 64 Reviews
  • Birchmere Mews Care Home - Avery Healthcare, Solihull
Birchmere Mews Care Home is a delightful home in Solihull. Benefitting from a thoughtful refurbishment, the home ensures the comfort and security of residents and is renowned not just for residential care but also for delivering some of the finest dementia care in Solihull. The home provides dedicated bedrooms for residents with dementia, featuring en-suite wet rooms and three-quarter-sized beds for comfort.

Nestled in a stunning location with picturesque views of the Copt Heath golf course adjacent to the Knowle site off the A4141 Warwick Road, the home also offers respite care. Many of the new bedrooms are designed for couples, with private lounge areas for where they can enjoy a mid-morning coffee and newspaper. Some rooms in the Solihull care home feature equipped kitchenettes, allowing residents to invite others for a chat and a glass of wine.

Situated across from its sister home, Birchmere House, Birchmere Mews shares a free car park and minibus. Residents from both homes enjoy excursions across the West Midlands and close links are a crucial feature of these equally sized and perfectly formed care homes, fostering thriving communities where there's always a friendly face, yet private spaces abound for personal retreats. The home also features its own café and hair salon for residents to enjoy.

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Care Provided by Birchmere Mews Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 63 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Michelle Larder (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (51)
    • Couples/Companion Rooms (6)
    • Single Rooms with ensuite Wet Room (51)
    • Couples/Companion Rooms with ensuite Wet Room (6)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018
    • Number of floors: 3

Funding & Fees Guide for Birchmere Mews Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,520
    • Self-Funded Residential Dementia Care from £1,520
    • RESPITE Self-Funded Residential Care from £1,620
    • RESPITE Self-Funded Residential Dementia Care from £1,620
  • (these prices are only a guideline, please contact Birchmere Mews Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Birchmere Mews Care Home - Avery Healthcare Reviews (64)

Total of 64, showing 41-60
9.8

Birchmere Mews Care Home - Avery Healthcare has a Review Score of 9.8 (9.846) out of 10, based on 26 reviews in the last 2 years. Over all time Birchmere Mews Care Home - Avery Healthcare has 64 reviews.

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Review from J T (Resident) published on 2 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I felt I was in good hands straight away and feel very settled and well looked after. The other residents are all 'good for a laugh' and we enjoy each other's company. Care is excellent on the whole and I have no wish to go anywhere else. Support from outside is arranged with no fuss.

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Review from H W (Resident) published on 2 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been resident for 5 weeks and am well settled. The staff are always friendly and helpful. I have a comfortable room and the meals are excellent.

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Review from H W (Resident) published on 10 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a resident of 11 days, no opinion on activities - 3 more days of quarantine! I have found everyone very friendly and helpful. Initial impressions excellent.

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Review from A B (Resident) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I came to Birchmere Mews at the end of January, to stay for a few weeks respite and rehabilitation but had to stay for 6 months due to the virus lockdown. Therefore I think my experience has been affected/changed because of this and all the restrictions which ensued. The staff have been lovely and caring
and I have made good friends who have helped me a lot. But I feel there has been too much pressure put on them because too many have been furloughed. This has affected everything from care to food, especially in recent weeks.

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Review from M F (Sister of Resident) published on 28 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has had excellent care since she arrived in December. I can honestly say that nothing seems to be too much trouble for the staff.

Reply from Angus Matthew, Senior Marketing Manager at Birchmere Mews Care Home - Avery Healthcare

Many thanks for your feedback. I will pass on your kind words to the team.


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Review from L W (Daughter of Resident) published on 23 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Birchmere Mews in December 2019 as she was unable to look after herself in her own home. She had always been very wary of going into a home but once she had looked round was converted. She has settled in very well and we are very impressed with every aspect of her life. All the
staff are excellent, caring and kind, the surroundings are lovely - just like a hotel and she is very well looked after at all times. It is a pleasure to visit her.

Reply from Angus Matthew, Senior Marketing Manager at Birchmere Mews Care Home - Avery Healthcare

Many thanks for your feedback. I will pass on your kind words to the team.


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Review from M F (Respite Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have enjoyed my time at Birchmere Mews. I feel my time helped me get better and the staff and workers are great.

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Review from Marjorie A (Friend of Resident) published on 11 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Only visited a few times but on each occasion, I have been so impressed with the ambience, 5* facilities and attentive staff. When I got home, I showed my daughter the pictures on their website, hopefully, I'll get my name down in the future.

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Review from P H (Resident) published on 20 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I received a warm welcome when I arrived with my dear daughter the day before I was to become a resident. A few forms they filled in, showed me around Birchmere Mews Care Home and treated me with the courtesy and respect. I was in a wheelchair. The staff took me to an appointment at hospital and back.
A lovely choice of food morning, noon and tea time and endless cups of tea or coffee. The place is clean and tidy. Anything is not too much trouble, even nails and hair cuts.

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Review from I B (Son of Resident) published on 14 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is extremely well furnished throughout, indeed to a very high standard. The bedroom is of a good size and the communal areas are very good. A considerable amount of activities for the residents is provided. The food is very varied and to a very good standard. Probably most importantly the carers
are extremely good, help and assist the residents in a very caring and respectful manner. All are very friendly and provide an update on how things have gone since the last visit. A very well run care home.

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Review from Y S (Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A beautiful care home, modern decor. The staff are very caring, nothing is too much trouble and always with a smile on their face. Food is excellent and menus well thought out. A wonderful place to be and I have no hesitation in recommending it to anyone.

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Review from K H (Son of Resident) published on 29 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I took my cousin to visit my mother last week. He is a GP on the South coast and had made a special trip to visit. As a GP he visits several care homes. He was so impressed at Birchmere. He said that the space and homely quality of the furnishings were amazing. However, what impressed him more was the
quality of the attentive care he saw being shown to all residents. He thought my mother looked better than he had seen her two years ago!

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Review from R H (Daughter of Resident) published on 29 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to everyone on duty on the day my Mum was admitted. After a 100 mile journey, I had imagined the worst, but everyone was so kind, gentle, calm and caring to Mum and to me. Mum is beginning to settle (5 weeks in). I am always made welcome. Everyone is friendly and I am kept informed of any
issues. Thank you for caring for my Mum and caring about her too. I definitely made the right choice.

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Review from L B (Daughter of Resident) published on 26 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is slowly becoming accustomed to her new surroundings. Staff are all friendly and helpful. Room is very pleasant. A suggestion for communication that staff state who they are and why they're there on each visit as my mother's profound memory loss means she still cannot remember who they are.

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Review from Sue B (Daughter of Resident) published on 18 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Members of staff from every department are kind, helpful and caring to all residents. They show a great level of understanding which is second to none. Their support to families is beyond the call of duty.
From the moment my mother lived at Birchmere Mews Care Home we have never once questioned if
she is in the right place. As a family, we have enormous gratitude to everyone who has helped to make her life manageable and bearable for her and us. Thank you Birchmere Mews Care Home.

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Review from Joyce W (Wife of Resident) published on 28 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very gracious and caring sometimes in difficult circumstances and at all times give the welfare of the residents' priority. When I visit I feel like part of the family. I enjoy the freedom to come and go without restriction.

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Review from Debbie M (Next of Kin) published on 20 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my first review last year I would now say that cracks are starting to appear in various aspects of care. The services promised by the sales pitch are not entirely true and the home only provides care for low-grade dementia, staff are not trained to deal with complex behaviour. That said, the carers
are all lovely and work very hard under pressure, shortage of staff at night is a big problem. My mother is looked after well but I believe she does not actually demand a great deal at the moment, things may change so I hope her needs will be met with the dignity and respect that she deserves. I feel at the moment Birchmere Mews are promoting a 5* hotel type appearance with luxurious surroundings but only providing a 3* service which is very disappointing considering the amount charged to live there.

Reply from Charley Simcox, Home Manager at Birchmere Mews Care Home - Avery Healthcare

Thank you for meeting with me recently regarding the above issues. I hope this has now been resolved to your satisfaction. My door is always open.


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Review from S C (Son of Resident) published on 20 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Initially, I was very impressed by the 5-star accommodation that my mother received and the attention she was given by the staff.
Unfortunately, over the past few months standards appear to be dropping drastically.
1. The promise of minibus visits - none since October 2018
2. Activities seem to be
getting less and less.
3. Management appears to be non-existent.
4. A review with head office greatly needed.

Reply from Charley Simcox, Home Manager at Birchmere Mews Care Home - Avery Healthcare

Thank you for meeting with me recently regarding the above issues. I hope this has now been resolved to your satisfaction. My door is always open.


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Review from Sue W (Sister of Resident) assisted by family/friend published on 14 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased to say how good the home is, how clean it is and how fantastic the staff are. Staff take great care of the residents and seem to do so much for and with them, which makes for a very happy place for them to live.

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Review from N R (Daughter-in-law of Resident) published on 23 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and support.
My mother in law has got stronger and healthier due to the care and kindness provided.
Staff are always welcoming and happy, encouraging the residents to participate in activities.

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Current Review Score: 9.8 (9.846)

Overview of Review Score

The Review Score of 9.8 (9.846) out of 10 for Birchmere Mews Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.846 for Birchmere Mews Care Home - Avery Healthcare is calculated as follows: ( (261 Excellents x 5) + (43 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 306 Ratings = 4.846

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Birchmere Mews Care Home - Avery Healthcare is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

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Meet the Team (4)

Michelle

Michelle Larder

Job Title: Home Manager

Joined: 2019

My name is Michelle.


I am the Home Manager of Birchmere Mews Care Home.
I have 13 years of experience in the Care Sector, I started with Avery in 2019, working towards the Home Manager role which I started in August 2023.


I am looking forward to the challenge and cannot wait to get to know all of our lovely residents and relatives.


The thing I am most excited about is making a difference in Residents' daily living and ensuring all of their holistic needs are met.


Sharon

Sharon Round

Job Title: Home Administrator

Joined: 2018

My Name is Sharon.
I am the Administrator for Birchmere Mews.


I take Great Pride in my work and like things to be right.


I help with Financial Invoicing and payroll and support with maintaining compliance with Safe staffing.


I am also able to help with any queries you may have, I will always do my best to get you an answer.
I enjoy interacting with our residents and their families.


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Leanne

Job Title: Customer Service Manager

Joined: 2022

Hello there my name is Leanne, I am the Customer Service Manager at Birchmere Mews Care Home.


What I enjoy about my role most is meeting and creating community links, to enhance our Resident's wellbeing, and maintaining their connections to the local communities. I love meeting with all the family members and friends of our lovely Residents and being alongside them throughout their Journey with us.


You get to know everyone so well and I like to give a warm welcome.


Joanna

Joanna Cox

Job Title: Head of Wellbeing and Activities

Joined: 2020

My Name is Jo, I am the Head of Activities and Wellbeing at Birchmere Mews.


I love making a difference and creating activities for our lovely residents, arranging trips out in our wonderful Minibus, pamper sessions, games, baking and More.
The wellbeing of our residents is at the heart of everything that we do and we are always looking for ideas and Feedback.