Birchmere Mews Care Home - Avery Healthcare

1270A Warwick Road, Knowle, Solihull B93 9LQ
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9.8 67 Reviews
  • Birchmere Mews Care Home - Avery Healthcare, Solihull
Birchmere Mews Care Home is a delightful home in Solihull. Benefitting from a thoughtful refurbishment, the home ensures the comfort and security of residents and is renowned not just for residential care but also for delivering some of the finest dementia care in Solihull. The home provides dedicated bedrooms for residents with dementia, featuring en-suite wet rooms and three-quarter-sized beds for comfort.

Nestled in a stunning location with picturesque views of the Copt Heath golf course adjacent to the Knowle site off the A4141 Warwick Road, the home also offers respite care. Many of the new bedrooms are designed for couples, with private lounge areas for where they can enjoy a mid-morning coffee and newspaper. Some rooms in the Solihull care home feature equipped kitchenettes, allowing residents to invite others for a chat and a glass of wine.

Situated across from its sister home, Birchmere House, Birchmere Mews shares a free car park and minibus. Residents from both homes enjoy excursions across the West Midlands and close links are a crucial feature of these equally sized and perfectly formed care homes, fostering thriving communities where there's always a friendly face, yet private spaces abound for personal retreats. The home also features its own café and hair salon for residents to enjoy.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1620
  • Self-Funded Residential Dementia Care: from £1620
  • RESPITE Self-Funded Residential Care: from £1670
  • RESPITE Self-Funded Residential Dementia Care: from £1670

Dependent on Care and Support Needs

These prices are only a guideline, please contact Birchmere Mews Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Michelle Larder (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2018
  • Number of floors: 3

Room Information

  • Single Rooms (51)
  • Couples/Companion Rooms (6)
  • Single Rooms with Ensuite Wet Room (51)
  • Couples/Companion Rooms with Ensuite Wet Room (6)

Birchmere Mews Care Home - Avery Healthcare Reviews (67)

9.8

Birchmere Mews Care Home - Avery Healthcare has a Review Score of 9.8 (9.844) out of 10, based on 26 reviews in the last 2 years.
Over all time Birchmere Mews Care Home - Avery Healthcare has 67 reviews.

Overall Experience
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Date Published
  • 67
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Reviewer Connection to Birchmere Mews Care Home - Avery Healthcare
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Total of 67, showing 61-67
Review from S C (Son of Resident) published on 20 March 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Initially, I was very impressed by the 5-star accommodation that my mother received and the attention she was given by the staff.
Unfortunately, over the past few months standards appear to be dropping drastically.
1. The promise of minibus visits - none since October 2018
2. Activities seem to be
getting less and less.
3. Management appears to be non-existent.
4. A review with head office greatly needed.
Reply from Charley Simcox, Home Manager at Birchmere Mews Care Home - Avery Healthcare

Thank you for meeting with me recently regarding the above issues. I hope this has now been resolved to your satisfaction. My door is always open.

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Review from Sue W (Sister of Resident) assisted by family/friend published on 14 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased to say how good the home is, how clean it is and how fantastic the staff are. Staff take great care of the residents and seem to do so much for and with them, which makes for a very happy place for them to live.
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Review from N R (Daughter-in-law of Resident) published on 23 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care and support.
My mother in law has got stronger and healthier due to the care and kindness provided.
Staff are always welcoming and happy, encouraging the residents to participate in activities.
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Review from Zoe W (Private Carer of Resident) published on 18 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As soon as you arrive, you see a smart building and are then greeted with lovely, well-presented staff at the front desk. Any queries they sort. Very high standards of cleanliness in rooms, there are no bed smells unlike many other care homes. There is a relaxing atmosphere where residents seem happy
and received individualised care and again any problems or queries are sorted efficiently by staff. Staff members are attentive and friendly and the relationships between themselves and the residents and anyone else involved such as myself (independent caregiver) provide high levels of care. Activities and menus are displayed and all are encouraged to join in and are treated with dignity. 10/10
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Review from Debbie M (Daughter of Resident) published on 16 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mother moved here in March, the staff have gone out of their way to make sure she feels at home and the care she has received from everyone is amazing. My husband also had 2 weeks respite here and again, I cannot fault the care he received.
Well done Birchmere Mews and thank you.
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Review from Andrea T (Daughter of Resident) published on 3 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mom went to Birchmere for a month's respite. We were extremely pleased at the level of care and attention that mom received.
There were plenty of activities that mom took part in and she was allowed to integrate her own activities into her stay effortlessly.
The standard of Birchmere Mews is of premium
hotelier standard, from good quality and variety of food to outdoor as well as indoor activities.
We will definitely be looking to return. Thank you to all the staff for treating my mom with dignity and care that she deserved.
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Review from Nick W (Son of Resident) published on 10 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
A well presented, modern, and well maintained facility with all the amenities you could wish for in a care home. Restaurant quality food is varied and nutritious with an excellent choice on offer at all sittings. The staff and carers are friendly and welcoming and attentive to the needs of residents
and visitors alike. A wide variety of activities, trips and entertainment is also provided on a daily basis for the residents to enjoy.
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Current Review Score: 9.8 (9.844)

Overview of Review Score

The Review Score of 9.8 (9.844) out of 10 for Birchmere Mews Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.844 for Birchmere Mews Care Home - Avery Healthcare is calculated as follows: ( (261 Excellents x 5) + (44 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 307 Ratings = 4.844
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Birchmere Mews Care Home - Avery Healthcare is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Jul 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (4)

Michelle

Michelle Larder

Job Title: Home Manager Joined: 2019

My name is Michelle.


I am the Home Manager of Birchmere Mews Care Home.
I have 13 years of experience in the Care Sector, I started with Avery in 2019, working towards the Home Manager role which I started in August 2023.


I am looking forward to the challenge and cannot wait to get to know all of our lovely residents and relatives.


The thing I am most excited about is making a difference in Residents' daily living and ensuring all of their holistic needs are met.

Leanne

Leanne Simms

Job Title: Customer Service Manager Joined: 2022

Hello there my name is Leanne, I am the Client Liaison Manager at Birchmere Mews Care Home.


What I enjoy about my role most is meeting and creating community links, to enhance our Resident's wellbeing, and maintaining their connections to the local communities. I love meeting with all the family members and friends of our lovely Residents and being alongside them throughout their Journey with us.


You get to know everyone so well and I like to give a warm welcome.

Sharon

Sharon Round

Job Title: Home Administrator Joined: 2018

My Name is Sharon.
I am the Administrator for Birchmere Mews.


I take Great Pride in my work and like things to be right.


I help with Financial Invoicing and payroll and support with maintaining compliance with Safe staffing.


I am also able to help with any queries you may have, I will always do my best to get you an answer.
I enjoy interacting with our residents and their families.

Joanna

Joanna Cox

Job Title: Head of Wellbeing and Activities Joined: 2020

My Name is Jo, I am the Head of Activities and Wellbeing at Birchmere Mews.


I love making a difference and creating activities for our lovely residents, arranging trips out in our wonderful Minibus, pamper sessions, games, baking and More.
The wellbeing of our residents is at the heart of everything that we do and we are always looking for ideas and Feedback.

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