Alexandra House

88a Alexandra Road, Parkstone, Poole BH14 9EW
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9.8 96 Reviews
  • Alexandra House, Poole
In the heart of Parkstone, Poole, Alexandra House is a safe and comfortable residential and dementia care home. This newly rebuilt home offers a pleasant and peaceful setting and a home-from-home atmosphere.

Alexandra House provides an environment where residents can feel at home, safe in the knowledge that someone is responsible for their well-being and care whilst relaxing and enjoying their surroundings with family and friends.

The home has 58 well-appointed bedrooms, all with their own full ensuite facilities. There are charming communal areas with light and spacious lounges, dining rooms, activity areas and themed lounges, which offer a bright and welcoming environment for residents and their families.

Relatives and friends are welcome to visit at any time and that can offer advice and support if you have any questions regarding the care of a loved one.

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Care Provided by Alexandra House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 58 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's

Good to Know

  • Person in charge
  • Georgina Powell (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (58)
    • Single Rooms with ensuite Wet Room (58)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Alexandra House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,625
    • Self-Funded Residential Dementia Care from £1,725
    • RESPITE Self-Funded Residential Care from £1,750
  • (these prices are only a guideline, please contact Alexandra House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Wheelchair Access

Alexandra House Reviews (96)

Total of 96, showing 21-40
9.8

Alexandra House has a Review Score of 9.8 (9.820) out of 10, based on 41 reviews in the last 2 years. Over all time Alexandra House has 96 reviews.

Overall Experience

  • 85
  • 11
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Date Published

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Review from David R (Friend of Resident) published on 10 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Social services allocated my former neighbour to Alexandra House as soon as her husband was hospitalised/died.
The care there was excellent, as she deteriorated through Lewy body dementia. Visiting coped with the pandemic very well, and I visited for as long as my visits were useful to her.

Reply from Phil Smith, Director of Residential Care at Alexandra House

Thank you for your lovely 5* review of Alexandra House, the team will be delighted, as am I. Wishing you all the very best for the future.


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Review from A P (Wife of Resident) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Accepted on very short notice on Friday evening. Amazing service!
Greeted at the door, no delays, no hassle. No extra bureaucracy.
Staff amazing, caring and helpful. Thank you very much for your support!

Reply from Phil Smith, Director of Residential Care at Alexandra House

Thank you so much for your lovely feedback. I am so pleased your husband has settled in well at Alexandra House and the process was so smooth. Wishing you both all the best.


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Review from C B (Daughter of Resident) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was lucky to be a resident in this wonderful home. The care she received was fantastic. The staff couldn’t do enough for her and they all treated her with compassion and respect. I would recommend this home to any family looking for care for their loved ones.

Reply from Esther Sheppard, Senior Customer Relationship Manager at Alexandra House

Thank you so much for taking the time to leave a review, the team at Alexandra House will be absolutely thrilled by your comments. A 5* rating means so much to the team. All the very best to you.


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Review from J P (Sister-in-law of Resident) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since moving to Alexandra House mu sister-in-law has received excellent care and we relatives have been welcomed as part of a family. Any queries are always dealt with quickly and graciously. She tells us that she is never going anywhere else! Surely the best testament to a very good care home.

Reply from Phil Smith, Director of Residential Care at Alexandra House

Thank you so much for your kind words, the team at Alexandra House will be absolutely delighted. Wishing you all the very best.


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Review from Peter B (Grandson of Resident) published on 16 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother recently stayed in this care home until she passed away, knowing her final few months in such a professional and caring environment made our family know that this was the best place for her. Knowing that my grandmother went with such dignity and compassion is something I will always be
indebted to Alexandra House.

Reply from Phil Smith, Director of Residential Care at Alexandra House

Thank you for your lovely 5 star review. Your kind words mean so much to the team, sending you our condolences and thank you again for taking the time to review Alexandra House.


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Review from K H (Daughter of Resident) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely grateful for the care the care home and staff have given and shown my mum who has dementia. All staff have been kind to her. I highly recommend this care home, it's in beautiful surroundings and has a calm and peaceful environment.

Reply from Phil Smith, Director of Residential Care at Alexandra House

Thank you for your kind words, recommendations such as these mean so much to the team. I am so pleased that your mum is settled at Alexandra House. Wishing you all the best.


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Review from Teresa D (Private Carer of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my job I visit quite a few clients in nursing homes. Alexandra House is so far ahead of the rest. It's spotlessly clean, no lingering smell and the decor is friendly and welcoming. Top of the list are the outstanding staff, every member of staff I've spoken to has been kind, polite, friendly and
interested, it's always a pleasure to visit my client. She is very happy and has settled in really well. I honestly can't speak highly enough about Alexandra House. Many thanks.

Reply from Phil Smith, Director of Residential Care at Alexandra House

Thank you so much for taking the time to leave a review, the team at Alexandra House will be absolutely thrilled by your comments. A 5* rating means so much to the team. All the very best to you.


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Review from Beverley B (Daughter of Resident) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been completely happy with my mum's care. The staff are excellent. The manager and desk staff are always cheerful and helpful. I am pleased with all the activities offered and also the good variety and choice of food. It is a great relief to me to know that my mum is properly cared for and that
I can see her or phone at anytime.

Reply from Phil Smith, Director of Residential Care at Alexandra House

Thank you so much for your wonderful comments and 5* review. Feedback is so important and comments such as yours mean so much to the team. All the best.


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Review from K M (Daughter of Resident) published on 28 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We've been very happy with our Mother's care in Alexandra House. She feels as though it's been her home forever. Thanks to all the staff for their efforts and endless kind acts.

Reply from Phil Smith, Director of Residential Care at Alexandra House

I am delighted that your mother is enjoying life with us at Alexandra House, I will ensure your reveiw is shared with the team at Alexandra House. Wishing you all the best.


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Review from P S (Son of Resident) published on 28 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All good!

Reply from Phil Smith, Director of Residential Care at Alexandra House

Thank you for taking the time to leave a review, rating the overall experience as 5* means so much to the team. Wishing you all the very best.


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Review from B B (Daughter of Resident) published on 27 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is well cared for, our only issue being when new staff don't take on individual needs or preferences leading to inappropriate decisions being made (occasionally). However, any concerns are always dealt with speedily and communication is very good.

Reply from Phil Smith, Director of Residential Care at Alexandra House

Thank you for taking the time to leave a review. I understand that the management in the home have been in touch with you, pleased to hear that you are happy with the care provided to your mum and the home takes immediate actions on feedback. Any suggestions can help us to make continuous improvement for the service being provided at Alexandra House is greatly received.


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Review from A B (Daughter of Resident) published on 27 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am always satisfied with the care and friendliness of most of the staff. Mum is happy and is always treated with respect and fondness. She was treated exceptionally for her 102nd birthday and I feel the carers really are very fond of her and they have lovely relationships. Always very clean and tidy.

Reply from Phil Smith, Director of Residential Care at Alexandra House

Thank you so much for your lovely comments, I am so pleased your mother had such a wonderful birthday. Wishing you both all the very best.


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Review from Andrew S (Son of Resident) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Though my mother spent a relatively short time in the care home, our whole family felt a bond with the team. Nothing was too much trouble, and care was delivered with dignity, respect, professionalism and humour.
We feel very thankful that we chose Alexandra House.
I can not recommend the home and
the staff highly enough.

Reply from Phil Smith, Director of Residential Care at Alexandra House

Thank you so much for taking the time to review Alexandra House - the team will be thrilled with your comments. Wishing you all the very best.


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Review from S H (Granddaughter of Resident) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma went to Alexandra House for respite in December and the whole family were so impressed with the care home she then became a resident. The staff are truly caring, compassionate and so patient. My grandma very recently passed away and during her end-of-life care, the whole family was allowed
to be with her. Those of us who stayed for days on end without going home were incredibly well looked after by the staff. Nothing was too much trouble, we were given food, drinks, emotional support and reassurance by all the staff. They made such a difficult time so much easier. The staff ensured my grandma passed away surrounded by her family in the most dignified, peaceful and respectful way. Staff sat with us and shared their memories of her, they comforted us when we were upset and they genuinely cared. I can never thank the staff enough for how they cared for my grandma until she passed away. Most importantly of all my grandma was so happy in Alexandra House - thank you all!

Reply from Phil Smith, Director of Residential Care at Alexandra House

Thank you so much for taking the time to leave such a wonderful review; your feedback will mean the world to all of the team at Alexandra House.


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Review from Mary M (Daughter of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the care team were excellent in looking after my mother for 6 weeks that she stayed at Alexandra House. 3 members of staff were more empathic. compassionate and caring to both Mum, Dad and I. Thank you.

Reply from Phil Smith, Director of Residential Care at Alexandra House

Thank you for your lovely review. The team at Alexandra House will be thrilled, I will be sure to pass on your feedback to the team. All the best.


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Review from M W (Daughter of Resident) published on 25 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff acted very promptly to access and admit Dad into respite in a crisis situation. They were so caring, efficient and professional at a very upsetting time for the family. Dad settled very quickly and seems very at home. Thank you.

Reply from Phil Smith, Director of Residential Care at Alexandra House

Thank you for your kind comments, rating the overall experience at Alexandra House at 5 stars is so wonderful to see. Many Thanks.


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Review from Marion W (Resident) published on 16 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ever since I have been here since 27th January 2022. I would like to thank the home and deputy manager for running such an excellent and clean home. I found all the staff very kind and helpful, day and night.

Reply from Phil Smith, Director of Residential Care at Alexandra House

Thank you for your lovely 5-star review, I will be sure to pass on your feedback to the team at Alexandra House. Wishing you all the very best.


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Review from Ann M (Resident) published on 16 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been at Alexandra House for 2 years and have made friends with other residents and staff. I feel this is a lovely home and I would not want to go anywhere else. I am a happy sociable lady.

Reply from Phil Smith, Director of Residential Care at Alexandra House

I am so pleased that you're enjoying your time with us at Alexandra House, I will pass on your lovely feedback to the team. All the best.


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Review from Ros M (Daughter of Resident) published on 16 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a resident of Alexandra House. She always tells me how great the staff are at looking after her. She knows she cannot care for herself and appreciates how gentle and loving they all are to her. She also loves that they welcome our dog who is a regular visitor. They now even have dog biscuits
at the reception desk to welcome him.
The celebrations over Christmas were fantastic the staff made an incredible effort to make it special for the residents.
Whenever we visit the staff are very welcoming and ensure I am aware of any concerns with my mother’s health and well-being.
I would recommend Alexandra House to anyone and their relatives who are looking for care. Thank you to two members of staff in particular and all the staff. I really feel I should name them all, they all need recognising.

Reply from Phil Smith, Director of Residential Care at Alexandra House

Thank you so much for your wonderful review, your comments will mean so much to the team and I will ensure to pass them on to all at Alexandra House. Wishing you all the best.


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Review from J B (Friend of Resident) published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited with my friend who is a resident at Alexandra House for their coronation party. I can honestly say this is the best care home I've ever visited. The staff are always welcoming. The residents are happy and content. They are clearly well looked after. The vibe is calm and stress-free and I feel
totally reassured that my friend is being cared for. The visit was full of celebration, joy and positive energy.

Reply from Phil Smith, Director of Residential Care at Alexandra House

Thank you so much for your lovely comments, the team will be thrilled with your five-star rating.


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Current Review Score: 9.8 (9.820)

Overview of Review Score

The Review Score of 9.8 (9.820) out of 10 for Alexandra House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.820 for Alexandra House is calculated as follows: ( (408 Excellents x 5) + (66 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 484 Ratings = 4.82

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Alexandra House is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Jun 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (1)

Georgina

Georgina Powell

Job Title: Home Manager

“Hi, I’m Georgina! It is a great honour and privilege to have been appointed as the Manager of Alexandra House. I have over 12 years of experience in the Care industry, my last location was at Dorset House as Home Manager.


I am passionate about delivering good quality, personalised care. This is reflected within the fantastic team we have here at Alexandra House. My favourite part of the working day is seeing my team and residents interact in a meaningful, value-adding way.”


I want you to know my door is always open to answer any questions or concerns you may have, so please do not hesitate to get in touch.”