Alexandra House

88a Alexandra Road, Parkstone, Poole BH14 9EW
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9.8 96 Reviews
  • Alexandra House, Poole
In the heart of Parkstone, Poole, Alexandra House is a safe and comfortable residential and dementia care home. This newly rebuilt home offers a pleasant and peaceful setting and a home-from-home atmosphere.

Alexandra House provides an environment where residents can feel at home, safe in the knowledge that someone is responsible for their well-being and care whilst relaxing and enjoying their surroundings with family and friends.

The home has 58 well-appointed bedrooms, all with their own full ensuite facilities. There are charming communal areas with light and spacious lounges, dining rooms, activity areas and themed lounges, which offer a bright and welcoming environment for residents and their families.

Relatives and friends are welcome to visit at any time and that can offer advice and support if you have any questions regarding the care of a loved one.

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Care Provided by Alexandra House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 58 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's

Good to Know

  • Person in charge
  • Georgina Powell (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (58)
    • Single Rooms with ensuite Wet Room (58)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Alexandra House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,625
    • Self-Funded Residential Dementia Care from £1,725
    • RESPITE Self-Funded Residential Care from £1,750
  • (these prices are only a guideline, please contact Alexandra House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Wheelchair Access

Alexandra House Reviews (96)

Total of 96, showing 41-60
9.8

Alexandra House has a Review Score of 9.8 (9.820) out of 10, based on 41 reviews in the last 2 years. Over all time Alexandra House has 96 reviews.

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Date Published

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Review from L L (Daughter of Resident) published on 14 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care was outstanding and Mum really appreciated the friendliness of the staff and the lovely clean environment. She recuperated well after a hip operation and found the support staff very good. Food and snacks were very good.

Reply from Phil Smith, Director of Residential Care at Alexandra House

Thank you for your review, I am delighted to read that your mother has recovered well following her operation. Wishing you both all the best.


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Review from D O (Daughter of Resident) published on 1 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff at Alexandra House for the way both my family and Mum were treated on her last day. They were so caring, compassionate and thoughtful. Nothing was too much. We were given the private time with her but also the staff were there providing their support from numerous cups of tea
to hugs, tears, smiles and even laughter.

Reply from Simon Bird, Chief Executive at Alexandra House

Thank you so much for your review, I am so sorry to learn of your mother's passing, your comments and 5* review will mean so much to the team at Alexandra House. Wishing you all the best.


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Review from Julie L (Daughter of Resident) published on 1 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was there just over a year. The staff have been amazing. They treated Mum with dignity, respect and compassion. They couldn't have done anything more for us as well. Mum wanted to pass at the home and not the hospital. It was as lovely as it could be. Mum called it her home which meant a lot to
us. She made friends and joined in with things. We never thought she would. Thank you so much.

Reply from Simon Bird, Chief Executive at Alexandra House

I'm sorry to read of Mum's passing, I am so grateful you have taken the time to review us. I will be sure to pass on your comments and 5* review to all the team at Alexandra House.


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Review from T M (Wife of Resident) published on 1 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There is a lovely atmosphere in Alexandra House. The staff are warm and friendly and nothing is too much trouble to them. They seem very happy in their jobs, which results in relaxed, contented residents. I would highly recommend Alexandra House.

Reply from Simon Bird, Chief Executive at Alexandra House

Thank you for your lovely review, I am so pleased you would recommend Alexandra House, wishing you all the best.


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Review from Ann W (Respite Resident) assisted by family/friend published on 30 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a lovely stay at Alexandra House. I found the staff very helpful and kind. The food was very good.

Reply from Simon Bird, Chief Executive at Alexandra House

Thank you for leaving a review Ann, I am so pleased you enjoyed your stay, wishing you all the very best.


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Review from G B (Resident) assisted by family/friend published on 7 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came for respite in May-June for 4 weeks and decided to stay as the staff are very caring and kind to me, also I have company as and when I want it. I do not have anything to worry about anything anymore.

Reply from Aaron Whitehead, Director of Residential Care at Alexandra House

Thank you for your review. I am so pleased you enjoyed your stay with us. Wishing you all the very best.


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Review from P B (Sister-in-law of Resident) published on 2 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother-in-law loves being in Alexandra House, the staff are first in class in all respects. Care, kindness, and thoughtful too. He feels extremely pampered. He feels safe too and no longer feels vulnerable.

Reply from Aaron Whitehead, Director of Residential Care at Alexandra House

I am delighted your brother-in-law is enjoying being with us at Alexandra House, it means so much to all the staff to read such wonderful comments. Thank you!


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Review from Gina N (Daughter of Resident) published on 30 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The lady in charge is very helpful and has good knowledge of the practices. I feel the home is very welcoming and the staff work very hard. Also, they put on very good gatherings. The last one was the jubilee. Fantastic!

Reply from Aaron Whitehead, Director of Residential Care at Alexandra House

Thank you for your review, I am glad you enjoyed the jubilee celebrations. It's wonderful to read such positive feedback on the home, thank you again!


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Review from J B (Son of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Superb care for my mother. All staff so kind and helpful. Comfortable room. Well maintained building. Dignity and respect from all staff. Thank you so much.

Reply from Aaron Whitehead, Director of Residential Care at Alexandra House

Thank you for taking the time to leave us a review, I am delighted to read how well your mother is being cared for in Alexandra House. Wishing you all the best.


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Review from Christopher M (Nephew of Resident) published on 5 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were very helpful during our visits, especially with covid protocols. They were very friendly and gentle with our uncle and we could tell he was well taken care of.

Reply from Aaron Whitehead, Director of Residential Care at Alexandra House

Thank you Christopher for taking the time to leave a review. I am so pleased to hear how happy you are with your uncle's care at Alexandra House. Wishing you all the very best.


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Review from Jeremy M (Nephew of Resident) published on 5 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are doing a great job taking care of the patients. The staff seem very kind and compassionate when working with the patients. The patients seem happy and well taken care of.

Reply from Aaron Whitehead, Director of Residential Care at Alexandra House

Thank you for your comments, I am so pleased to hear what a wonderful job our staff are doing at Alexandra House. I'll be sure to pass on your comments. All the best.


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Review from M M (Daughter of Resident) published on 23 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff were respectful and caring to my mum in her last days. They have a difficult job working with Dementia residents, but as a team, support each other to a high standard. I would recommend this care home to any friends for their relatives.

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Review from Joe H (Grandson of Resident) published on 11 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Super, friendly staff.
Very attentive.
All-round lovely experience.

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Review from Cheryl P (Daughter of Resident) published on 9 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After seeing the departure of the care home manager I have noticed a much better atmosphere in the home. The acting manager is much more professional and so friendly regarding contacting me with any issues there are regarding my father. I feel any conversation we have is not rushed and taken very seriously
and in a very professional manner. All staff involved with my father are all 5-star.

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Review from V B (Wife of Resident) published on 27 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was a resident for a four-week respite stay. He was well cared for during his stay and appeared to relate well to members of staff. Should the need for a further respite stay arise then I would not hesitate to contact Alexandra House again.

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Review from John S (Resident) assisted by family/friend published on 5 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been well treated and even under trying circumstances have been treated with understanding and dignity. The staff have been wonderful, kind and gentle with me, and welcoming.

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Review from Elizabeth H (Partner of Resident) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My fiance loves being in Alexandra House. The staff are wonderful and very helpful. He has been extremely well cared for and I have no complaints at all. There has been a personal problem and the staff have bent over backwards to accommodate us. If we could afford the fees then we would stay but unfortunately,
we can't. So it is with a sad and heavy heart my fiance will be leaving soon. The home have done everything they can so he didn't have to move. I wish he didn't have to.

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Review from Timothy H (Son of Resident) published on 10 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care seems to be wonderful. Very caring environment and staff. Lovely rooms and building, warm, clean, comfortable and friendly.

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Review from S P (Daughter of Resident) published on 23 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I are very pleased with Mum's care. The staff are very friendly and good at informing me of anything happening. It is a very enjoyable place to visit.

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Review from Peter G (Son of Resident) published on 7 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a 6-week respite stay, my mother had no hesitation in deciding to become a permanent resident at Alexandra House. Since being in their care she has returned to her happy, bubbly self and this is so very heartwarming to see. Before her stay she was living in a flat alone with occasional care and
had become very low with the isolation Covid19 created. The care she has received has been second to none in every area. The staff have catered to her every physical need with personal care, health-related care and her complex dietary and medical needs. Emotionally they have given her so much time and attention which she thrives on. The communication between the home and I have been exceptional. I am kept informed of everything that happens and always in a very professional and caring manner. This home is exactly what my mother needed, the staff are all very attentive and always very happy and positive which is always a relief when you are trusting them with the care of a loved one.

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Current Review Score: 9.8 (9.820)

Overview of Review Score

The Review Score of 9.8 (9.820) out of 10 for Alexandra House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.820 for Alexandra House is calculated as follows: ( (408 Excellents x 5) + (66 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 484 Ratings = 4.82

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Alexandra House is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Jun 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (5)

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Meet the Team (1)

Georgina

Georgina Powell

Job Title: Home Manager

“Hi, I’m Georgina! It is a great honour and privilege to have been appointed as the Manager of Alexandra House. I have over 12 years of experience in the Care industry, my last location was at Dorset House as Home Manager.


I am passionate about delivering good quality, personalised care. This is reflected within the fantastic team we have here at Alexandra House. My favourite part of the working day is seeing my team and residents interact in a meaningful, value-adding way.”


I want you to know my door is always open to answer any questions or concerns you may have, so please do not hesitate to get in touch.”