Alexandra House

88a Alexandra Road, Parkstone, Poole BH14 9EW
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9.8 96 Reviews
  • Alexandra House, Poole
In the heart of Parkstone, Poole, Alexandra House is a safe and comfortable residential and dementia care home. This newly rebuilt home offers a pleasant and peaceful setting and a home-from-home atmosphere.

Alexandra House provides an environment where residents can feel at home, safe in the knowledge that someone is responsible for their well-being and care whilst relaxing and enjoying their surroundings with family and friends.

The home has 58 well-appointed bedrooms, all with their own full ensuite facilities. There are charming communal areas with light and spacious lounges, dining rooms, activity areas and themed lounges, which offer a bright and welcoming environment for residents and their families.

Relatives and friends are welcome to visit at any time and that can offer advice and support if you have any questions regarding the care of a loved one.

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Care Provided by Alexandra House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 58 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's

Good to Know

  • Person in charge
  • Georgina Powell (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (58)
    • Single Rooms with ensuite Wet Room (58)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Alexandra House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,625
    • Self-Funded Residential Dementia Care from £1,725
    • RESPITE Self-Funded Residential Care from £1,750
  • (these prices are only a guideline, please contact Alexandra House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Wheelchair Access

Alexandra House Reviews (96)

Total of 96, showing 61-80
9.8

Alexandra House has a Review Score of 9.8 (9.820) out of 10, based on 41 reviews in the last 2 years. Over all time Alexandra House has 96 reviews.

Overall Experience

  • 85
  • 11
  • 0
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Date Published

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Review from M H (Sister of Resident) published on 6 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All-round care is excellent. Careers so friendly. They all tried to calm patients, I am very impressed. The food is very nice - enjoyable. Dining room is bright, the tablecloths are a nice touch too.

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Review from S R (Daughter of Resident) published on 30 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A home from home. Nothing is too much trouble for the staff who always have the residents best interest foremost.

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Review from L B (Friend of Resident) published on 25 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is exactly the place I would wish to be cared for in should it ever be necessary. Clean, welcoming and spacious. Staff are all very friendly, cheerful and caring and this is always reflected in the way my friend talks about the home and the staff. There is no more deserving place for praise than
Alexandra House! Thank you to them all.

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Review from Rob H (Son of Resident) published on 3 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Alexandra House since July 2019, after having a number of falls and issues at home. She has been very happy there and I have been so pleased with the level of care the care home provides. The processes and logistics of getting mum into the home at very short notice were
smooth and efficient, but the key to this home's success, in my mind, is the amazing level of kindness the staff show to the residents. The care is bespoke in nature, and the staff continually go the extra mile in their support for the residents. The accommodation is first class, as is the cleaning (mum's room and en-suite is always spotless). The food is very good, and again, bespoke to the residents' needs and wants as necessary. I cannot recommend Alexandra House enough. I have some experience of other care homes, and Alexandra House is in a completely different class to others I am aware of.

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Review from S R (Daughter of Resident) published on 25 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent three weeks at Alexandra House for much-needed respite. The kindness and care shown by all staff there was second to none, from our initial enquiry to the minute she left to return home. Mum really enjoyed her time at the home and left a much better person, fit and well, than when she arrived.
Thank you to everyone at Alexandra House.

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Review from Jo S (Daughter of Resident) published on 29 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was only a resident of Alexandra House for four months but she felt at home from the moment she arrived. This was a great comfort to all the family as we know Mum was safe and cared for when we were unable to see her due to Coronavirus. Both Mum and I were always treated with kindness and all the
staff treated Mum with dignity both before and after she had passed away, which was very moving and greatly appreciated. I was especially touched when all available staff lined up to say goodbye to Mum when she was being taken out for the last time. I will always feel lucky that Mum was in their care for her final few months.

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Review from W B (Next of Kin) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault this care home.
The attention to the resident's needs is very good and caring.
I can highly recommend them.

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Review from A G (Daughter of Resident) published on 21 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently found myself in the difficult situation of needing to arrange residential care for my mother who had a diagnosis of Alzheimer's. I viewed Alexandra House and was immediately impressed by the professionalism of the manager and the friendliness of her team. Every member of staff greeted us
with a hello and a smile as I passed them during my guided tour. this warm approach continued throughout my mother's residency and fuelled the positive atmosphere that pervades at Alexandra house. I visited my mother often at unannounced times of day (and night). During my visits, I witnessed conversations between staff and residents, all of which were, without exception, friendly, kind and respectful interactions. The staff took the time to get to know my mother as an individual and when she sadly entered her end of life phase, Alexandra House staff were there to support her with dignified and pain-free care. Family visited during this difficult time and were made welcome by the staff 24/7. It is fair to say that the staff provided empathetic yet pragmatic support not only to my mother but to her family too, which was invaluable in helping us cope with my mother's circumstances.

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Review from G H (Resident) published on 11 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff very helpful and caring and facilities excellent. I feel safe here and well looked after.

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Review from Alastair W (Son of Resident) published on 9 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived at Alexandra House for about 15 months. Throughout that time she was looked after extremely well in a caring, considerate and compassionate way.
In the last month of her life, she was largely unresponsive but cared for and nursed by the team at Alexandra House. Any amount of money
couldn’t have bought her better care anywhere else. Her dignity was respected by all of the team at all times. Their care, patience and attention to detail were marvellous.
It is difficult to single out individuals, the cleaners were considerate, the reception staff respectful, the caring staff on hand day and night for my mother. Their professionalism is a reflection of the leadership at Alexandra House from both the manager and her deputy.
I thank them all for their care of my mother and would highly recommend Alexandra House to anybody looking for somewhere where their loved ones are safe, respected and well cared for.

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Review from Laurence M (Son of Resident) published on 29 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment Dad was assessed for admittance he was made to feel at home and involved in the way that he wanted to be cared for. He was leaving his own home, that he loved, and that difficult transition was handled with exceptional care and consideration. All of the staff, the care staff, administration
staff, catering staff, housekeeping and management were so clearly invested in the care and wellbeing of their charges that we felt absolutely confident in leaving Dad in their hands. A relative of mine, who visited Dad, said she felt that the accommodation had a boutique hotel feel. The layout and the facilities are first class and it is clearly a building designed for purpose. Every effort is made to promote a community feel with outings and in house events to stimulate and entertain. We are so pleased that we found Alexandra House for Dad. We would not hesitate to recommend it.

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Review from J C (Sister-in-law of Resident) published on 25 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with building, wide corridors with pictures to help residents identify where their room is, all fresh and clean, love the idea of showing diners the main courses and puddings as well as having a proper menu stand on tables.
Cannot praise the staff enough for caring! Lovely relaxed attitude
to residents, joking and joining in entertainments provided. If I have to go into a care home, I will ask for my son's to put me in this one! Well done everyone, I enjoy visiting.

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Review from A M (Daughter of Resident) published on 19 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the day we looked around this home to the day my mother had to leave we were treated with kindness, honesty, respect and dignity. There was always a willingness to help, advise and generally assist us in any way possible. Communication was brilliant. If it wasn't for family circumstances my mother
would still be there. It was great to know mum had various activities organised that she could participate in most days and family were able to join in too.

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Review from Julie O (Daughter of Resident) published on 7 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It's a difficult decision to hand over the care of your elderly Mum to a residential home. It was only for 4 weeks respite to cover the time before, during and after our holiday. Everyone needed a break and Mum needed to evaluate whether home or care was the right place for her.
I must say the whole
process was fully explained by the manager and I felt very welcome even though my visit was an unscheduled pop in to just view the home and see what may or may not be possible.
4 weeks respite was agreed, even Mum was happy with the proposed choice of home and decided not to go for a visit before the first day of her 4-week stay.
She enjoyed her stay and everyone who went to visit said how relaxed and well she looked. We were all impressed with the level of staff on duty, the quality of the surroundings and the number of activities arranged for the residents.
Whilst Mum is now back home, I know she isn't adverse to another stay at Alexandra House so who knows what might happen.

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Review from Michael F (Son of Resident) published on 28 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy to see mum is always dressed nicely and made comfortable in her chair. Always made welcome by all staff when visiting. Staffing ratios always appear to be up together and I am always kept aware of any matters arising from my mother's care.

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Review from T J S (Daughter of Resident) published on 24 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father initially went to Alexandra House for respite care but feels so safe and happy there that he has decided to stay permanently. The staff are absolutely amazing and go over and above, the environment can only be described as luxurious, there are so many events and trips and there is such a positive
atmosphere.

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Review from S S (Daughter of Resident) published on 19 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was at this home for a short time and settled in very quickly. The staff are all lovely and so helpful and caring to everyone. You were made to feel welcomed whenever you visited. It is lovely and clean and decorated very pleasantly. More like a 5-star hotel. In the time my mum was here she gained
weight and got mobile again with a frame. Thank you.

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Review from J M (Resident) assisted by family/friend published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a week's respite care here and I can honestly say it felt like a holiday. The staff were so caring and I was treated very well.
I would 100% recommend to anyone and I am sure I will return.

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Review from J S (Daughter of Resident) published on 19 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After looking at numerous homes we knew straight away Alexandra House was the one.
Mum sent in in March and since then she has returned to being her old self. Cannot praise the staff enough for the care and commitment to the residents. We wanted mum to spend the end of her life being happy and content
and thanks to everyone this has happened. Thank you for returning our mum back to us.

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Review from B T (Respite Resident) published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My respite stay has proved valuable as I have been able to observe the care provided for permanent residents. I now know at what stage I will need that level of care.
Until then, I will be happy to treat Alexander House as a "holiday home".
We may have a past and an uncertain future but the staff
here do their best to provide us with a pleasant present.

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Current Review Score: 9.8 (9.820)

Overview of Review Score

The Review Score of 9.8 (9.820) out of 10 for Alexandra House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.820 for Alexandra House is calculated as follows: ( (408 Excellents x 5) + (66 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 484 Ratings = 4.82

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Alexandra House is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Jun 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (1)

Georgina

Georgina Powell

Job Title: Home Manager

“Hi, I’m Georgina! It is a great honour and privilege to have been appointed as the Manager of Alexandra House. I have over 12 years of experience in the Care industry, my last location was at Dorset House as Home Manager.


I am passionate about delivering good quality, personalised care. This is reflected within the fantastic team we have here at Alexandra House. My favourite part of the working day is seeing my team and residents interact in a meaningful, value-adding way.”


I want you to know my door is always open to answer any questions or concerns you may have, so please do not hesitate to get in touch.”