Alexandra House

88a Alexandra Road, Parkstone, Poole BH14 9EW
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9.8 96 Reviews
  • Alexandra House, Poole
In the heart of Parkstone, Poole, Alexandra House is a safe and comfortable residential and dementia care home. This newly rebuilt home offers a pleasant and peaceful setting and a home-from-home atmosphere.

Alexandra House provides an environment where residents can feel at home, safe in the knowledge that someone is responsible for their well-being and care whilst relaxing and enjoying their surroundings with family and friends.

The home has 58 well-appointed bedrooms, all with their own full ensuite facilities. There are charming communal areas with light and spacious lounges, dining rooms, activity areas and themed lounges, which offer a bright and welcoming environment for residents and their families.

Relatives and friends are welcome to visit at any time and that can offer advice and support if you have any questions regarding the care of a loved one.

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Care Provided by Alexandra House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 58 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's

Good to Know

  • Person in charge
  • Georgina Powell (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (58)
    • Single Rooms with ensuite Wet Room (58)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Alexandra House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,625
    • Self-Funded Residential Dementia Care from £1,725
    • RESPITE Self-Funded Residential Care from £1,750
  • (these prices are only a guideline, please contact Alexandra House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Wheelchair Access

Alexandra House Reviews (96)

Total of 96, showing 81-96
9.8

Alexandra House has a Review Score of 9.8 (9.820) out of 10, based on 41 reviews in the last 2 years. Over all time Alexandra House has 96 reviews.

Overall Experience

  • 85
  • 11
  • 0
  • 0
  • 0

Date Published

96
14
32
41
55

Review from Patricia B (Resident) published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely content here. I am now 90 and know I cannot have a very happy life I had with husband and 6 children "in the old days". I enjoy the food and have put on 2 stone!

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Review from Karen S (Daughter of Resident) published on 1 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident since February 2019. The quality of care that she has and continues to have is exceptional. The surroundings are lovely and I couldn't wish for better for my mother in her present state of health. I would have no problem in recommending Alexandra House to anyone requiring
the best for their loved ones.

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Review from Nikki P (Daughter of Resident) published on 26 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A well designed light and airy home from home.


Mum has been a resident at Alexandra House since it reopened in 2018. Every effort was made to help her transition from another care home as stress free as possible. The staff are kind, considerate and very patient, they have the taken time to get to

know mum and what her likes and dislikes are. It it a huge relief knowing mum is being well cared for 24/7.

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Review from Karen R (Daughter of Resident) published on 15 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel that Mum has found a new home from home. The staff are very kind and considerate, they are very aware of the stress that comes from a relative moving into a care home and have gone to great lengths to make this process as easy as possible for Mum and the rest of the family.

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Review from Helena W (Resident) published on 24 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Beautiful place. Dining room more like a canteen. Staff eating with residents and picking at food from serving dishes. Needs more discipline in the dining room.

Reply from Graham Brittain, Director of Care Services at Alexandra House

Dear Helena


Thank you for your feedback. We have taken immediate action regarding your comments about the food service and the dining experience. We are absolutely committed to the highest standards of food presentation and food hygiene and I genuinely believe what you observed will have been an exceptional occurrence. We always strive for the highest standards because we know that mealtimes are very important for our residents. I trust that you will have seen an improvement but if for any reason you remain dissatisfied, please contact me directly at Head Office on 01202 712400 or by email graham.brittain@care-south.co.uk.


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Review from I R (Son of Resident) published on 7 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

An excellent, bright, friendly, caring atmosphere with approachable, helpful caring staff who treat residents with kindness and dignity. The only issue is the standard of catering/food since the departure of the original chef (May/June 2018).

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Review from S C (Friend of Resident) published on 26 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home was welcoming, friendly, clean and helpful.

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Review from Malcolm C (Son of Resident) published on 16 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been resident in Alexandra House for nine weeks now. She has settled in much better than I expected, mostly due to the great care taken by the staff. It has been a huge relief to know that mum is being well cared for 24/7. I would recommend anyone looking for residential care in the area to
come and take a look.

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Review from Jill S (Wife of Resident) published on 28 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was resident for two weeks for respite. Good welcome and very nice room. Good listening to his requirements. Very well cared for and always complimentary about him. Immaculate and always clean and tidy. Food excellent. Definitely, the best care home of the other five he has been in.

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Review from Michael B (Husband of Resident) published on 13 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The overall standard is excellent. Staff very helpful and willing; my wife has improved since coming. However, getting in is akin to getting into Fort Knox. Quite often taking 5-10 minutes and only after phoning them on mobile.

Reply from Simon Bird, Property & Business Development Director at Alexandra House

Thank you for your very positive review of our new care home at Alexandra House. We are delighted that your wife has improved since joining and that our staff are helpful and willing. Alexandra House is a residential and dementia care home and as such security is very important to us. It appears that this may be getting in the way of visitors ease of access to the home and we will put measures in place to ensure the staff of more responsive to this.


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Review from Carl J (Son of Resident) published on 12 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been absolutely fantastic during my mum's transition from life at home. Her care is excellent and all her needs have been met since being here. I would have no hesitation with recommending Alexandra House.

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Review from Keri S (Friend of Resident) published on 12 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall a lovely home, the staff are very friendly and make you feel welcome. My friend seems very settled here.

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Review from K R (Daughter of Resident) published on 14 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful light, airy, well designed and well-equipped facility staffed by dedicated, caring and empathetic personnel.
The Alexandra House team has supported not only my beloved father but my family with his seamless transition to residential care. Thank you.

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Review from J P (Sister of Resident) published on 14 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have not seen my brother so happy and relaxed for a long time I used to dread going to visit him as dementia changed his personality to an irritable, verbally abusive and moody person but the staff here are brilliant. I can't thank them enough for the change they have made with him.

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Review from Alison K (Daughter of Resident) published on 28 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum only moved in on 1st June and became unwell after two days. She was them taken into hospital. Upon her return and during her hospital stay, all the team have been nothing but supportive in every way. Since returning from the hospital last week. Every member of staff have looked after her with
care and dignity, even the amazing chef come in to introduce himself. My thanks to all.

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Review from Patricia H (Respite Resident) published on 11 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As I was the first lady to visit the new rebuilt Alexandra House, I am confident that the high standard of this care home will continue. All the carers day and night and the management were a great team,


Daily entertainment, sitting in the sheltered garden on visiting the nearby park - very enjoyable.

Hoping to return soon, thanks!

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Current Review Score: 9.8 (9.820)

Overview of Review Score

The Review Score of 9.8 (9.820) out of 10 for Alexandra House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.820 for Alexandra House is calculated as follows: ( (408 Excellents x 5) + (66 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 484 Ratings = 4.82

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Alexandra House is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Jun 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (1)

Georgina

Georgina Powell

Job Title: Home Manager

“Hi, I’m Georgina! It is a great honour and privilege to have been appointed as the Manager of Alexandra House. I have over 12 years of experience in the Care industry, my last location was at Dorset House as Home Manager.


I am passionate about delivering good quality, personalised care. This is reflected within the fantastic team we have here at Alexandra House. My favourite part of the working day is seeing my team and residents interact in a meaningful, value-adding way.”


I want you to know my door is always open to answer any questions or concerns you may have, so please do not hesitate to get in touch.”