Foxhunters Care Community

Iberis Road, Llanfoist, Abergavenny NP7 9LQ
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9.9 72 Reviews
  • Foxhunters Care Community, Abergavenny
Nestling in the Welsh Valleys with views of the Blorenge Mountain, this stunning new care home opened November 2018. This luxurious home offers 70 ensuite fully furnished rooms with residential, nursing and dementia care available. A fully inclusive package is offered to include all care, meals, snacks and alcohol, laundry, housekeeping, hairdressing, physio and chiropody. There are also companion suites for couples to stay together.

The home has a gym with the very latest equipment designed for the older client, cinema, bar and a range of daily activities. A range of activities will be on offer seven days a week.

Family and friends are encouraged to visit whenever they wish with a guest suite available and private dining facilities.

Foxhunters Care Community is an award-winning home for life with the full spectrum of care available giving you peace of mind.

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Care Provided by Foxhunters Care Community

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Leah Mort (Manager)
  • Admission Criteria
    • Subject to assessment, LA rates with Top up
    • Ages 18+
  • Room Information
    • Single Rooms (70)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Foxhunters Care Community

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,757
    • Self-Funded Residential Dementia Care from £1,757
    • Self-Funded Nursing Care from £1,757
    • Self-Funded Nursing Dementia Care from £1,757
    • RESPITE Self-Funded Residential Care from £1,857
    • RESPITE Self-Funded Residential Dementia Care from £1,857
    • RESPITE Self-Funded Nursing Care from £1,857
    • RESPITE Self-Funded Nursing Dementia Care from £1,857

  • Fees are all inclusive of accommodation, care, laundry, activities including trips out, wifi and telephone calls, alcohol, hair and beauty and access to our gym/personal trainer.
  • (these prices are only a guideline, please contact Foxhunters Care Community to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home welcome friends, family and visitors. Please do get in touch if wishing to arrange a tour or visit a loved one.


  • Parking

  • Plenty of parking on site including designated disabled bays.


Foxhunters Care Community Reviews (72)

Total of 72, showing 21-40
9.9

Foxhunters Care Community has a Review Score of 9.9 (9.857) out of 10, based on 17 reviews in the last 2 years. Over all time Foxhunters Care Community has 72 reviews.

Overall Experience

  • 61
  • 5
  • 3
  • 1
  • 2

Date Published

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Review from P M (Respite Resident) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I first came to Foxhunters in 2021 while my children were away for a week, and the same again in 2022. I found Foxhunters excellent, although I didn't join in any activities. The food was very good, and the staff were kind and helpful. As I walk with a zimmer frame, I found it difficult to get about
and do things. The staff helped me shower each morning and brought me coffee or wine whenever I asked. A television was provided and I could watch it whenever I liked. I will certainly come back again and would highly recommend it.

Reply from Leah Mort, Home Director at Foxhunters Care Community

Thank you for your lovely review, it has been a pleasure having you to stay. We are thrilled that you have had such a positive experience and look forward to you returning soon.


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Review from Lavinia H (Next of Kin) published on 2 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a friend of a resident and can say although she has Alzheimer's she is treated will great respect and dignity. The home has a "resident of the day" programme and I always get a report about her in detail on that day.
The staff are wonderful.
I recommend Foxhunters to anyone.

Reply from Leah Mort, Home Director at Foxhunters Care Community

Thank you for taking the time to write a review about our home. We are thrilled you are happy with the care and support your friend is receiving. We are extremely proud of the team and it is always lovely when this is acknowledged so thank you


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Review from Janeen B (Friend of Resident) published on 26 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I genuinely cannot praise the carers enough, their patience, kindness and affection is exemplary. The home is well run, spotlessly clean and always welcoming, the love, care and joy that they give to my friend shines in her happy face, and their cakes must not be missed.

Reply from Leah Mort, Home Director at Foxhunters Care Community

Thank you for your kind review of our home, we are thrilled you are so pleased with the care and support your friend is receiving.


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Review from Geoffrey B (Son of Resident) published on 14 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother was admitted to Foxhunters in February 2022 we have been impressed with both the facilities and the care and attention given to her by the staff. It is reassuring to know that my mother is in a safe, comfortable and friendly environment.

Reply from Leah Mort, Home Director at Foxhunters Care Community

Thank you for your kind words, we are thrilled you are happy with the care and support your mother is receiving.


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Review from T L (Daughter of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is struggling to settle away from her home but could not be in a better place with kinder and more understanding staff. They are tireless and caring, especially the two staff members who cope with her at her most difficult. All the staff are wonderful.

Reply from Leah Mort, Home Director at Foxhunters Care Community

Thank you so much for sharing your review. The staff will really appreciate your kind comments, it is a privilege to care for your Mum.


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Review from K M (Wife of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good care home. Modern and clean. Care staff are always considerate and kind.

Reply from Leah Mort, Home Director at Foxhunters Care Community

Thank you for taking the time to review our home and sharing your appreciation of our team.


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Review from E R (Daughter of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The environment at Foxhunters Care Community is just beautiful - my father has been there for the last 8 months and every time we've visited it has been equally immaculate and smell free! The gardens are lovely and the view of the mountain unbeatable. The staff are very approachable, helpful and professional
and not understaffed. Sadly most care homes I contacted to find somewhere for my father were not this way. Phones rang for a long time before being answered, sometimes no one on reception, spoken to very abruptly, calls not returned etc, and the same experience with a home he was in briefly. From my and my father's account, the great majority of carers here are genuinely caring, kind and friendly, and the manager has been helpful with listening to and addressing concerns. There is a really good range of activities throughout each day - something for everyone. Food has been a bit below expectations which is the only slight downside.

Reply from Leah Mort, Home Director at Foxhunters Care Community

Thank you so much for taking the time to review our home. We are very proud of what we have to offer and thrilled with how well your father has settled. Please do pop in and speak to me with regards to your comments around food, our chef would be more than happy to try and help.


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Review from Jeanette G (Daughter of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as you go through the entrance you feel as if you walked into a 5 star Hotel. Some of the residents are usually sat chatting playing cards/games having a drink in the cafe area, they all seem at home and the staff are very friendly and helpful. Mum has been bed-bound for over 10 years and as
her health was deteriorating and needed 24 hour care we had to find a care home with nursing. We visit weekly, Mum's own room is clean and the bedding is freshly laundered and the room smelled lovely. Mum has admitted that it was the best home we could have found for her, Mum has told us that the staff treat her with respect, nothing is too much trouble and most importantly they take their time feeding her and seeing to her personal care. Mum has been in Foxhunters Care Community for over a year now and we have no concerns about her care. Thank you to all staff

Reply from Leah Mort, Home Director at Foxhunters Care Community

Thank you so much for your lovely review, it is a privilege to care for your mother and we are delighted you are happy with everything provided and importantly Mum is too.


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Review from John M (Nephew of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent modern facility. Well designed communal areas with wide corridors connecting private bedrooms. The rooms and bathroom are high quality and always spotlessly clean whenever I visit. Laundry and general upkeep is of a very high standard. On a personal level care and nutrition of residents is
something that sets Foxhunters Care Community apart from other care facilities. With the cruel onset of dementia, it’s a credit to all members of staff at Foxhunters, that your loved ones are in capable professional care and just not another number.

Reply from Leah Mort, Home Director at Foxhunters Care Community

We know the key to a successful home is the people who work there and with that in mind we are very proud of the team we have here at Foxhunters. Thank you for commenting on the team, that means a lot and I will pass this on.


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Review from Gaynor J (Wife of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care has been excellent. I have been notified of any problem. The care and support of my husband has been great. The care staff have been lovely, always pleasant and kind. Residents are treated with respect and kindness during my visits. Having owned a care home, I appreciate the difficulty of
caring for dementia residents.

Reply from Leah Mort, Home Director at Foxhunters Care Community

Thank you, we will share this with the team. Our priority is delivering the very best care and support so we appreciate you acknowledging this.


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Review from Judith A (Daughter of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The admin staff are always available, cheerful and able to help with any queries. The care staff are amazingly patient and kind and will sort any problem promptly and efficiently. They are all trained well in handling dementia. The nurses know what they are doing! My mother's condition has improved
greatly since she was admitted and, despite being very resistant to going into nursing care, seems to be quite settled and comparatively contented. The physical surroundings are attractive and although my mother is unable to take part in most of them, the range of activities and services provided seems to be excellent.

Reply from Leah Mort, Home Director at Foxhunters Care Community

Thank you for your kind words, we are thrilled with how well your Mother is adapting to lift at Foxhunters. We will share your review with the team.


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Review from William S (Son of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following my mother's recent fall, and subsequent stay in hospital for a week or so, the staff at Foxhunters Care Community have been amazingly helpful with arranging visits and keeping me informed. My mother always says that they look after her so well, and she can have whatever she wants. She's very
happy there, and their facilities are modern, airy and beautifully kept up. Highly recommended!

Reply from Leah Mort, Home Director at Foxhunters Care Community

Thank you for your lovely review, we are thrilled with how well your Mother is enjoying her stay at Foxhunters. We really appreciate your comments and will share with the team.


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Review from Pam T (Respite Resident) published on 23 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

While as a family, we were on holiday my mother needed respite care. I found it difficult to find somewhere that could look after her for just one week. I approached Foxhunters Care Community and from the first email to the end of my mother’s stay I founded the staff professional, helpful and kind.
My mother and I had a tour of the home to ease her fears before the stay. Foxhunters is all you could wish for your relative to stay safe. She had a lovely time, the food was excellent, the staff and other residents were friendly and she found the whole experience enjoyable.

Reply from Marie Wood, Manager at Foxhunters Care Community

Thank you so much for your kind words about our home and the care your mother received. We are passionate about delivering the highest standard of care and support and we are delighted that this is recognised.


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Review from G F (Son-in-law of Resident) published on 26 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

What an absolute disappointment to see a self-described award-winning facility not treat my mother-in-law with the dignity she deserves and promised. Foxhunters has proven to be a shiny new pin, but we have discovered the pin is hollow. Saying sorry repeatedly is not good enough when action is required.
The stress you have caused us all would be forgivable but lies never are.

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Review from Francesca D (Daughter of Resident) published on 5 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

I am seeking to remove my mother after 11 weeks of a catalogue of failings and "mistakes"(someone outright lied to a social worker). Since arrival, my mother has been left alone in bed alone for 11 weeks. She has lost the power of speech. No attempt was made to have a chair in her room and engage in
the facilities they promised (and she is paying for). She is not allowed visitors/private carers to read to her or talk to her, and she has lost 9kgs and no one at Foxhunters told me. I am horrified.

Reply from Marie Wood, Manager at Foxhunters Care Community

We are sorry that you feel so negative about the care your mother is receiving. We always pride ourselves on the high standards of care given to those living in the home, the positive comments we receive are testament to this. We have apologised directly to you for the miscommunication. We have offered you the opportunity to meet to discuss this but you have not responded. We did not lie to the social worker. Your mother has not been left on her own in her room for 11 weeks. Staff spend a considerable amount of time with your mother whilst undertaking personal care, assisting her with her diet & offering activities. Your mother’s loss of speech is as a result of her deteriorating condition – this has not changed since her admission to the home. We have never refused visits to see your mother and have welcomed you to the home whenever requested. We acknowledge that your mother has lost weight since her admission but not 9Kg as you state, this was an issue prior to admission. We will ensure that we do everything to ensure the transfer to another home is as seamless as possible and until then, continue to offer a high standard of care.


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Review from Marilyn B (Wife of Resident) published on 24 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband spent the final days of his life in this care home. I cannot find the words to express my thanks to all the staff for the excellent care, compassion and support that he and I received during that time. The professionalism of all the staff, as well as their kindness and the way in which my
husband was treated with dignity and respect, was second to none. The setting and facilities at Foxhunters are truly beautiful, but these pale into insignificance compared to the standard of care which all staff provides. I am so thankful that my husband was able to spend his final days here, receiving the love and care he so deserved!

Reply from Marie Wood, Home Director at Foxhunters Care Community

Thank you so much for writing this review. We appreciate it's been a difficult time for you and send our deepest condolences. We are extremely proud of the care our team delivers, and it's very kind of you to recognise this. Thank you.


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Review from Cerys D (Daughter of Resident) published on 24 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum seems to be relaxed and happy since being transferred to Foxhunters earlier this year from hospital after suffering a stroke last year. After visiting her for the first time last week, she was chatty and making jokes and has her sense of humour back, I am sure the nursing staff and carers have
been party to this. Very impressed with her room and the amazing bed! She loves the food and has told us she felt like the queen when the chef came to visit her when she arrived to go through her menu choices, she was very impressed. The level of care has been phenomenal and we are so happy that she has had such exemplary care. We are so grateful as a family that the staff have done everything possible to protect all the residents during the Covid pandemic, it is much appreciated and has been hard on the residents, families and all staff. The level of helpfulness shown by all staff to us has been amazing, this truly seems to be an extremely well-run and happy home.

Reply from Marie Wood, Home Director at Foxhunters Care Community

Thank you so much for your lovely review. We are thrilled with how well your Mum has adapted and is enjoying life at Foxhunters. She really has settled in so well. Look forward to seeing you soon.


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Review from Claire D (Daughter of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Foxhunters Care Community from a month after it initially opened. The surroundings are wonderful, very high quality both inside and out. The home feels like a home, not a care home, and I am sure that this contributes a great deal to her wellbeing.
The standard of
care is very high. I have total confidence that my Mother is receiving the best of care. Her condition has improved beyond all our expectations since she moved in. The last year has been an extremely difficult one, but the staff have always kept us informed of the latest developments with visiting restrictions, and have been reassuring and clear around the situation with my Mother.
The programme of activities is very good, very engaging, and the staff do their best to find something that will interest all of the individuals there. The food is excellent, and her diet is catered for well.
I would recommend Foxhunters very highly to anyone thinking of moving a loved one there.

Reply from Marie Wood, Home Director at Foxhunters Care Community

Thank you so much for your kind words about our home. It is a pleasure looking after your Mother and we are so happy it feels like home to her. We are also thrilled with her progress and how much she is enjoying living with us.


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Review from Katherine J (Daughter of Resident) published on 16 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Foxhunters Care Community since February 2020. She arrived just before lockdown in March 2020.
Mum has late stage Alzheimer's and was 91 years old when she arrived. We have been delighted with her care and the way her dignity has been preserved. Mum, unfortunately,
suffered a stroke last July and is now totally bedridden but we know how hard everyone works to care for her. As a daughter, it's such a relief to find a home where you have absolute faith in the staff that work there. It gives you peace of mind to know she is being well cared for.
It is a huge responsibility to find a home for your ageing parent and not a decision to be taken lightly.
I can only speak for my family and in our case it was the best decision we ever made.
I have nothing but praise for the way my mother has been cared for in Foxhunters.

Reply from Marie Wood, Home Director at Foxhunters Care Community

Thank you so much for your kind words about our home and the care your mum receives. We are passionate about delivering the highest standard of care and support and we are delighted that this is recognised. We look forward to seeing you soon.


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Review from Dai K (Son of Resident) published on 16 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum has been a resident for over twelve months and in that time the set-up and staff have been outstanding in the care and attention that she has received. Mum is "well on down" the dementia road but is made to feel wanted and is shown total respect. I am sure that the staff are not allowed to have
their favourites but my Mum has often said: "I think I'm one of her/his favourites" which helps to illustrate the personal touch. Well done to all staff members and long may it last.

Reply from Marie Wood, Home Director at Foxhunters Care Community

Thank you for your kind words, our care team really do go above and beyond to make everyone feel special.


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Current Review Score: 9.9 (9.857)

Overview of Review Score

The Review Score of 9.9 (9.857) out of 10 for Foxhunters Care Community is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.857 for Foxhunters Care Community is calculated as follows: ( (180 Excellents x 5) + (17 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 203 Ratings = 4.857

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Foxhunters Care Community is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Bed Vacancies

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Awards / Recognitions (5)

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Meet the Team (6)

Leah

Leah Mort

Job Title: Home DIrector

Joined: 2022

I am delighted to be appointed as the new Care Home Manager at Foxhunters, Abergavenny.


I started my career as a care assistant in 2005 working my way up to home manager. I eventually moved in to a regional role supporting homes all over the UK.


I am extremely excited to be able to support the wonderful team here at Foxhunters as well as ensuring we continue to deliver exceptional care to the ladies and gentlemen who live here.


Heather

Heather Treharne

Job Title: Deputy Home Director

Joined: 2018

I qualified as a Registered Nurse (Mental Health) in 1998, working for over 20 years in a secure hospital environment caring for adults detained under the Mental Health Act (1983). Although challenging at times, a very rewarding job culminating in opening up a small rehabilitation unit teaching life skills.


I joined Foxhunters when they opened and was thrilled to find a home where i can use my skills. I am passionate about delivering the best care possible to our ladies and gentlemen at Foxhunters and am proud to lead a fantastic team of experienced and skilled nurses.


Kyle

Kyle James

Job Title: Head Chef

Joined: 2020

I have worked in the catering and hospitality industry for many years and specifically in the care sector for over 10 years. I studied culinary arts and is my intention to use my experience and knowledge to provide the very best service to the people who have chosen to live in care. I only believe in using the very best produce and luckily Foxhunters is situated in the town of Abergavenny and we have the very best produce suppliers of South Wales.


I am excited to provide the very best food and service to the ladies and gentlemen who reside at the Foxhunters Care Community. There will be a wide range of excellent menus on offer, and I fully enjoy bakery and sugar-craft work, there will definitely be a lot of cakes and patisseries on offer in our Cwtch Cafe, daily.


The team I lead are equally as passionate as myself and I am excited to mentor the team to success and to provide the very best dining experience.


Katrina

Katrina Morris

Job Title: Head of Housekeeping

Joined: 2018

I have been at Foxhunters since the very beginning and I have loved my job throughout. I came on board as a domestic assistant and I have since been promoted to Head housekeeper.


It's not just a job here at Foxhunters, it's being part of a family and i look forward to coming to work and seeing the ladies and gentlemen.


Donna

Donna Hemlsey

Job Title: Activities Manager

Joined: 2018

I have been working as an activity coordinator for nearly seventeen years now and have been at Foxhunters since we opened back in 2018. The team within Foxhunters is without a doubt the best, not only are they supportive and really try to get involved but they also assist in the delivery of activity and are always coming up with ideas that we can use to entertain our Ladies and Gentlemen.
Whilst I have been at Foxhunters, I have completed my level 3 in health and social care along with various other training delivered by Oomph, which has benefitted me greatly and given me the confidence to expand my ideas and try new things. I have developed my own training which focuses on the delivery of activity and how this can benefit the wider team.
I find it hugely satisfying being able to enrich the lives of our residents and make every day enjoyable.


Michaela

Michaela Jeffries

Job Title: Home Administrator

Joined: 2021

I am overjoyed to have joined the wonderful team at Foxhunters Care Community as the newly appointed Home Administrator.
I have worked in the Health and Social sector for many years and, now, I have the pleasure of working with a company that shares the same values and embodies the same ethos that I aspire to.