Brockington House

35 Hafod Road, Hereford HR1 1SQ
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9.9 106 Reviews
  • Brockington House, Hereford
Located in the cathedral city of Hereford, with some of the most breath-taking countryside views, Brockington House Care Community offers luxury living with exceptional care. This award-winning home offers the full spectrum of care.

Opened in August 2019, the homes offer a range of outstanding facilities, from a coffee shop, bar, gym, therapy room, cinema, beauty salon, and various lounges and dining rooms.

All accommodation is furnished to a high standard with ensuite wet rooms and many rooms have patio doors on to beautifully landscaped gardens that are easily accessible and safe. There are also companion suites for couples to stay together.

With 24-hour nursing care, peace of mind is on hand that this is a home for life. The all-inclusive package means no hidden extra costs or fees.

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Care Provided by Brockington House

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 70 Service Users
  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Shann Thomas (Home Director)
  • Admission Criteria
    • Assessment required
    • Ages 18+
  • Room Information
    • Single Rooms (70)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Brockington House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,680
    • Self-Funded Residential Dementia Care from £1,680
    • Self-Funded Nursing Care from £1,680
    • Self-Funded Nursing Dementia Care from £1,680
    • RESPITE Self-Funded Residential Care from £1,801
    • RESPITE Self-Funded Residential Dementia Care from £1,801
    • RESPITE Self-Funded Nursing Care from £1,801
    • RESPITE Self-Funded Nursing Dementia Care from £1,801

  • All subject to assessment. Local authority accepted with a top up. Fees are full inclusive of everything including hairdressing, chiropody and physio.
  • (these prices are only a guideline, please contact Brockington House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome, please contact the home if you would like to arrange a tour or to visit a lady or gentlemen living at Brockington House.


  • Parking

  • Brockington House has parking on site for residents, visitors and staff.


Brockington House Reviews (106)

Total of 106, showing 21-40
9.9

Brockington House has a Review Score of 9.9 (9.853) out of 10, based on 38 reviews in the last 2 years. Over all time Brockington House has 106 reviews.

Overall Experience

  • 99
  • 3
  • 2
  • 2
  • 0

Date Published

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Review from Michelle N (Niece of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt of 92 years has been a resident of Brockington House since Sept 2023. She needs full nursing care assistance and has slight short-term memory issues.
The care my aunt receives at Brockington is truly outstanding. The continuity of professionalism runs right across every sector. The setting
is beautiful, the premises immaculate and the choice of food excellent and of a high standard. Rooms are spacious with ensuite, ample wall space and inset shelves for displaying personal items. My aunt loves the state-of-the-art bed! Sadly, she is often confined to bed, but this is medically designed to ease her pain as much as possible.
A special thanks to all the staff at Brockington; maintenance, gardening, kitchen, hospitality, housekeeping, management and, of course, the nursing staff, who care for my aunt with such skill, compassion and kindness. From my aunt and us as a family - thank you.

Reply from Shann Thomas, Home Director at Brockington House

Thank you so much for your kind words, which I will pass on to the team; it is our pleasure to care for your aunt.


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Review from G D (Daughter of Resident) published on 16 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into Brockington House for a month's rest bite in December 2023. She has thoroughly enjoyed her stay and had tears in her eyes when we left today. Her words to me where everybody is so friendly and helpful. I will miss them all and feel very emotional about leaving! I think that says
it all!

Reply from Shann Thomas, Home Director at Brockington House

Thank you so much for your kind words it was a pleasure to care for your Mum.


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Review from Vanessa B (Wife of Resident) published on 10 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was feeding my husband, in his room, poached egg on toast. He had Parkinson's and Parkinson's related Dementia. Suddenly, he started choking. I went into the dining room, where the staff were serving dinner. They came immediately and attempted to dislodge whatever was blocking his airway. He was starting
to convulse, and it was very frightening to watch. The staff were very calm, professional and reassuring and eventually succeeded in dislodging the obstruction. I was very impressed with the way they dealt with the situation.

Reply from Shann Thomas, Home Director at Brockington House

Thank you very much for your feedback; I will pass this on to the team.


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Review from T W (Son of Resident) published on 18 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's mental health and faculties were going downhill quite quickly, and she was becoming unhappy and critical of everything and everybody. Since moving to this home, she has become content and appreciative. They stimulate and care for her better than I could have imagined. Her dementia is slowly
taking hold but she is happy for the first time in many years.

Reply from Shann Thomas, Home Director at Brockington House

Thank you for your kind words, they are very much appreciated and will be passed on to staff


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Review from Carol L (Daughter of Resident) published on 28 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Brockington House since April this year. She became unable to manage at home, falling frequently and generally becoming more frail, she is 92 years of age. I cannot fault the care she is receiving in any way. All the staff are marvellous, very pleasant, friendly, caring and
professional. The facilities available are numerous and well-run. Most importantly, the home director's office door is always open and she is very approachable and willing to discuss any queries. The overall standard is first class and I would not hesitate to recommend it.

Reply from Shann Thomas, Home Director at Brockington House

Thank you so much for your kind words which I will pass on to the team, it is a pleasure to care for your Mum.


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Review from E E (Son of Resident) published on 10 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum attended Brockington House Care Home twice, initially for respite in February 2017 then again in July and August 2023, on both occasions, the staff were highly professional, empathic and friendly. They were also very supportive and responsive to requests. In addition to providing care for my
mum and ensuring that she was comfortable, she was consistently treated with dignity. On behalf of myself and my family, I want to sincerely thank all staff at Brockington House, you do a fantastic job!

Reply from Shann Thomas, Home Director at Brockington House

Thank you so much for your kind words; it is a pleasure to care for your mother.


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Review from M B (Daughter of Resident) published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, who has fairly advanced Alzheimer's, has been at Brockington House for about four months so far. Since she has arrived she seems much happier, looks much better and has a much better appetite. The staff are unfailingly kind and patient and do the most amazing job. My mother is beautifully
looked after and they really do seem to understand her condition. They have taken a huge weight off my shoulders and I can just now enjoy her company in the lovely surroundings at Brockington.

Reply from Shann Thomas, Home Director at Brockington House

Thank you so much for your kind words which I will passon to the team. It is our pleasure to care for your loved one.


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Review from Amanda P (Friend of Resident) published on 25 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Five stars all-round. My friend came here and from day one, has received perfect care and genuine warmth from every one of the staff. Facebook communication is very reassuring - lovely to see the residents having fun but structured to help with mobility and brain function, variety of activities is wonderful!
Food is top-notch and always served with a smile. My friend is safe, well cared for and happy. There is not much more to ask for. As I said, five stars all-round. Well run by competent, professional care manager. Standards set and more than met!

Reply from Shann Thomas, Home Director at Brockington House

Thank you so much for your kind words, it is our pleasure to care for your friend.


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Review from Jeremy P (Son of Resident) published on 17 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving my mother to Brockington House Care Home in November 2021, the family have been very pleased with the level of care and commitment afforded to my mother. During her final days, she was treated with great dignity and we were supported by the staff during Mother's final hours. The level of
care provided and the professionalism of all the staff, in our experience, is second to none and we cannot thank them enough.

Reply from Shann Thomas, Home Director at Brockington House

Thank you so much for your kind words, it was our pleasure to care for your mother.


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Review from A W (Son of Resident) published on 11 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have both been residents in Brockington House since October 2020. My mother has dementia, but my father was able to visit her from the residential ward every day. This was one of the key considerations when considering nursing homes for my parents. The quality and professionalism of the staff
has always been first-rate, as we have the facilities. On 13th April my father fell and broke his hip. Unfortunately, he declined quite quickly in hospital, but Brockington House was able to provide palliative care and he spent his last days in his own room, looked after by people he knew. We will always be grateful for that.

Reply from Shann Thomas, Home Director at Brockington House

Thank you so much for your kind words, it has been a pleasure to care for your loved ones.


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Review from Lynnette E (Daughter of Resident) published on 11 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to express my gratitude for the compassionate care and attention that staff gave my mother, especially in the last closing days of her life. I really appreciated being left to sit with my mum just after she had passed, in the quiet and in a peaceful solitude. I loved that the staff had
placed a posy of flowers on her chest. I also thank the staff for the compassion they showed me. I appreciated the level of communication from them, keeping me well informed.

Reply from Shann Thomas, Home Director at Brockington House

Thank you so much for your kind words, it was our pleasure to care for your mum.


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Review from C D (Daughter of Resident) published on 7 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to Brockington House from hospital and the difference in her wellbeing has been immeasurable. The staff make it as homely as possible and, from hosts to carers to nurses/managers, all have been wonderful. Brockington has such a calm, relaxed feel to it but their professionalism really shines
through and they are so 'on the ball' with Mum's health/wellbeing. We couldn't ask for more - thank you!

Reply from Shann Thomas, Home Director at Brockington House

Thank you so much for your kind words, it is our pleasure to care for her and we are so happy that her wellbeing has improved.


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Review from Gareth E (Friend of Resident) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit a friend every afternoon and find all aspects are satisfactory. She is in the secure section.
The two ladies who run the entertainment programme are creative and find ways of involving and stimulating residents and try to get them involved (if they wish).

Reply from Shann Thomas, Home Director at Brockington House

Thank you for your kind words; it is our pleasure to care for your friend.


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Review from Keith M (Son of Resident) published on 16 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Brockington House from another home nearby, seeking a better standard of care. We are delighted; Brockington House is amazing. Staffed by cheerful, motivated staff, my mother's health/mobility issues have been professionally and sympathetically handled. Staff levels are high and the
place hums with activity, day and night. They're proactive too, spotting that my mother needs a bigger wheelchair. My mother's room is spacious, spotlessly clean and equipped with new high-quality aids. Arguably it could have a better view out but another room might become available. The whole building resembles a good hotel. The management is approachable, good listeners and unfailingly helpful. One is always greeted when visiting and they always remember you. One enters via a cafe area (free drinks) and a permanently occupied reception desk. Management offices are adjacent. Finally, Mother is delighted with the meals, often served by young men with waiters' outfits!

Reply from Shann Thomas, Home Director at Brockington House

Thank you so much for your kind words, it is our pleasure to care for your mother.


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Review from S M (Sister of Resident) published on 4 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was a resident at Brockington House for approximately 18 months, where he was expertly cared for. He was not inclined to take part in social gatherings - it meant getting into his wheelchair which he did not enjoy - there was little to achieve in his room. He did not enjoy eating average
meals - restaurant presentation was not available so he lost weight. His care of personal cleanliness and comfort was excellent. Sadly his immobility coincided with the lockdown.

Reply from Shann Thomas, Home Director at Brockington House

Thank you so much for your kind words it was our pleasure to care for your brother.


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Review from Annette M (Wife of Resident) published on 27 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband, who is suffering from motor neuron disease, spent two months at Brockington House. During his time there, he received excellent care from friendly and dedicated staff, who looked after him with compassion. The home itself is beautiful, well looked after, spotlessly clean, with many amenities.
The bedrooms are well-appointed, warm, comfortable and beautifully decorated. I would have no hesitation in recommending Brockington House to anyone.

Reply from Shann Thomas, Home Director at Brockington House

Thank you so much for taking the time to write this review and for your kind words.


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Review from Marion E (Respite Resident) published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have just completed my two weeks respite stay and I have to say that I have had a lovely time. All the staff are second to none - caring, friendly, always smiling and they cannot do enough to make your stay a lasting experience. I feel so much better, very well-rested and content. I'm not looking
forward to going home. My grateful thanks to everyone at Brockington House.

Reply from Shann Thomas, Home Director at Brockington House

Thank you so much for your kind words and I am so happy you enjoyed your time with us.


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Review from A R (Respite Resident) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From my first day, my care has been beyond my expectation and my medical support. At all times outstanding and personal.

Reply from Shann Thomas, Home Director at Brockington House

Thank you so much for taking the time to write a review. We are so happy that you enjoyed your stay with us.


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Review from Debbie F (Daughter of Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was at Brockington House from February 9th 2022, till her death on January 6th 2023. The care she received was wonderful. The carers are all amazing. If all care homes were like this, no family would have to worry about their loved one.

Reply from Shann Thomas, Home Director at Brockington House

Thank you so much for your review and kind words it was a pleasure to care for your mother.


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Review from Michael J (Friend of Resident) published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is modern and well-built, good decor and spacious. The management and carers are excellent, friendly and courteous. They receive ongoing training. The gardens are well-maintained and secure. There are social areas, lounges, dining rooms and a social area at the entrance which is returning to
normality following Covid restrictions.
It is a pleasure to visit my two friends who are residents here.

Reply from Shann Thomas, Home Director at Brockington House

Thank you for your lovely review. We are delighted you enjoy your visits to our home and your friends are happy.


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Current Review Score: 9.9 (9.853)

Overview of Review Score

The Review Score of 9.9 (9.853) out of 10 for Brockington House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.853 for Brockington House is calculated as follows: ( (407 Excellents x 5) + (27 Goods x 4) + (7 Satisfactorys x 3) + (7 Poors x 2) + (1 Very Poors x 1) ) ÷ 449 Ratings = 4.853

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brockington House is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 37 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Aug 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (6)

Shann

Shann Thomas

Job Title: Home Director

Joined: 2018

Shann originally qualified as both RMN and RGN and went on to join the Private Sector in 1992.


She then moved to live in Africa for 17 years and ran a successful business before returning to the UK in 2014 where she joined a leading care home provider as a Home Manager. Shann was delighted to receive a Divisional award for Outstanding Care and Quality during her time managing a successful nursing and dementia home in Shropshire.


“I am excited to join Dormy Care as know that I have the same vision to provide outstanding care to our residents in a beautiful environment and working with a team that feels more like a family.”


Alex

Alex Ghioc Onisor

Job Title: Deputy Home Director

Joined: 2019

Coming soon...


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Ellen Mol

Job Title: Administrator

Joined: 2019

Coming Soon...


Alan

Alan Preece

Job Title: Maintenance Manager

Joined: 2019

Alan spent 3 years in maintenance in another care home environment before joining Brockington House in October 2019. Prior to this he worked for over 7 years in garden and property maintenance, 15 years in Engineering and 10 years within the building Industry. He brings a huge amount of skills and experience to the team.


Bev

Bev Price

Job Title: Head of Housekeeping

Joined: 2020

Hello, my name is Bev. I’m the Head of Houskeeper at Brockington House. My journey started in January 2020 as a housekeeper. After a few months, I was promoted to Deputy Head Housekeeper and 2 years ago I was promoted again to Head Housekeeper.


I absolutely love my job and meeting all the new Residents. It’s a fabulous place to work. All staff rights across the home are great, but I have to say that my Housekeeping Team are amazing.


Tara

Tara Chatterley

Job Title: Activities Manager

Joined: 2019

I have enjoyed a varied career in lots of different sectors but I have finally found a role where you can see the difference in the people that you come in contact with.


I love helping people look forward to the day whether it’s an exercise class, social get together, learning a new skill or enjoying a past hobby.


Nothing gives me greater pleasure than helping our ladies and gentlemen live a full and active life.