Brockington House

35 Hafod Road, Hereford HR1 1SQ
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9.9 106 Reviews
  • Brockington House, Hereford
Located in the cathedral city of Hereford, with some of the most breath-taking countryside views, Brockington House Care Community offers luxury living with exceptional care. This award-winning home offers the full spectrum of care.

Opened in August 2019, the homes offer a range of outstanding facilities, from a coffee shop, bar, gym, therapy room, cinema, beauty salon, and various lounges and dining rooms.

All accommodation is furnished to a high standard with ensuite wet rooms and many rooms have patio doors on to beautifully landscaped gardens that are easily accessible and safe. There are also companion suites for couples to stay together.

With 24-hour nursing care, peace of mind is on hand that this is a home for life. The all-inclusive package means no hidden extra costs or fees.

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Care Provided by Brockington House

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 70 Service Users
  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Shann Thomas (Home Director)
  • Admission Criteria
    • Assessment required
    • Ages 18+
  • Room Information
    • Single Rooms (70)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Brockington House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,680
    • Self-Funded Residential Dementia Care from £1,680
    • Self-Funded Nursing Care from £1,680
    • Self-Funded Nursing Dementia Care from £1,680
    • RESPITE Self-Funded Residential Care from £1,801
    • RESPITE Self-Funded Residential Dementia Care from £1,801
    • RESPITE Self-Funded Nursing Care from £1,801
    • RESPITE Self-Funded Nursing Dementia Care from £1,801

  • All subject to assessment. Local authority accepted with a top up. Fees are full inclusive of everything including hairdressing, chiropody and physio.
  • (these prices are only a guideline, please contact Brockington House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome, please contact the home if you would like to arrange a tour or to visit a lady or gentlemen living at Brockington House.


  • Parking

  • Brockington House has parking on site for residents, visitors and staff.


Brockington House Reviews (106)

Total of 106, showing 41-60
9.9

Brockington House has a Review Score of 9.9 (9.853) out of 10, based on 38 reviews in the last 2 years. Over all time Brockington House has 106 reviews.

Overall Experience

  • 99
  • 3
  • 2
  • 2
  • 0

Date Published

106
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Review from M K (Daughter of Resident) published on 20 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother became a resident at Brockington House during the spring of 2022. She was suffering from a number of health issues which restricted her mobility, but she was mentally very good. She took time to settle but with the exceptional care and attention given by all the staff, she appreciated their
help and support. As soon as you enter the building you are greeted by a smiling face. Morale is clearly high in this care home and all members of staff are eager to make each resident's day as enjoyable as possible.

Reply from Shann Thomas, Home Director at Brockington House

Thank you for your lovely review. It is lovely to read how happy you are. We are thrilled that Mum has settled. We pride ourselves on recruiting the very best people and it is lovely you recognised how dedicated they are all.


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Review from Ann D (Respite Resident) published on 7 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found it a first-class experience and it helped with my rehabilitation after my hip replacement. The care was just class.

Reply from Shann Thomas, Home Director at Brockington House

Thank you for your review, we are thrilled that you enjoyed your short stay with us and have recovered well to return home.


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Review from Rosemary W (Respite Resident) published on 31 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so glad I chose to go to Brockington House for respite after a total hip replacement at the hospital. The care, at all levels, was excellent. The ambience and decor, made for a very uplifting experience and the menu too, helped me to regain my appetite. It was a great experience to convalesce in
such delightful surroundings and with such understanding care. Thank you all so much to everyone.

Reply from Shann Thomas, Home Director at Brockington House

Thank you for your review, we are delighted you enjoyed your stay. We pride ourselves on excellent care and support and are thrilled that you had such a positive experience. Do come back and visit us.


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Review from Chris S (Son of Resident) published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident for only ten weeks as her round-the-clock care needs became apparent. The building is absolutely fabulous. Large, light and airy bedrooms and community areas. The staff are compassionate, supportive and caring. The food was excellent. Mum loved the hairdresser but was not well
enough to partake in many of the other activities evident. Highly recommended!

Reply from Shann Thomas, Home Director at Brockington House

Thank you for your lovely review. We really appreciate you taking the time to share your thoughts on our home. We will share your comments with all the team.


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Review from Joanne M (Daughter of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is well cared for and has settled in well. There are always staff on hand to assist her. She was having regular falls at home and these have stopped. She is always pleased to see her carers, her face lights up when they speak to her. It is very reassuring to know how well she is being looked
after.

Reply from Shann Thomas, Home Director at Brockington House

Thank you for taking the time to review our home. We are delighted with how well your mum has settled into our home.


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Review from Maria W (Daughter of Resident) published on 28 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 86-year-old mother was admitted for rehabilitation after falling and fracturing her hip.
She has been treated with respect and kindness. She was still in a lot of pain when she arrived and the staff had her analgesia altered quickly to help her mobilise. We have taken her out in the gardens several
times, which she loves. It appears all the staff, from cleaning, catering and nursing, nothing is too much trouble.

Reply from Shann Thomas, Home Director at Brockington House

Thank you for your kind words. We are delighted to hear you are happy with the care and support provided.


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Review from Mary C (Respite Resident) published on 20 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No other words than perfect. Most caring, nothing too much trouble for all the staff. The food choices are excellent. This is my second respite visit. I would definitely stay again in the future.

Reply from Shann Thomas, Home Director at Brockington House

It was a pleasure to welcome you back for another stay! Thank you for your lovely review.


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Review from Jan B (Daughter of Resident) published on 5 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has just returned from a month's respite care at Brockington House. In her own words she "could not fault anything at all" about the care she received. Whilst there she was treated with warmth and dignity. She has a chronic illness and the staff dealt with her medications and when she became
poorly rehabilitated her with outstanding care and compassion. It was lovely to know there were nursing staff on site 24/7. Brockington House is now mum's second home and she will hopefully return there many times more in her life.

Reply from Shann Thomas, Home Director at Brockington House

Thank you for your lovely review. We are delighted that your mum enjoyed her stay and she is welcome back anytime. We are thrilled that as a family you are happy with the care and support we provided, something the whole team prides themselves on.


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Review from K T (Daughter of Resident) published on 7 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad had a two-week trial stay. He has now booked in on a permanent basis, so what better recommendation. He enjoyed the social aspect. I felt very secure in knowing he was being well cared for.

Reply from Shann Thomas, Home Director at Brockington House

We are thrilled that your father has decided to remain with us. It’s wonderful to see how well he has adapted to his new home and is enjoying his stay.


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Review from J H (Respite Resident) published on 2 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Experiences tell me I couldn't have done any better!

Reply from Helen Davies-Parsons, CEO at Brockington House

Thank you so much for your positive comments. I am so pleased to know that you were happy with the care and service you received during your stay in Brockington House.


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Review from J M (Resident) published on 23 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The quality of the rooms, service and food is excellent. The staff are to be congratulated on their attention to residents, their monitoring of resident requirements and maintenance of standards in both public and private rooms.

Reply from Helen Davies-Parsons, CEO at Brockington House

Thank you so much for your lovely comments. Our team will be thrilled and we will ensure that they are fully aware of your positive feedback. It's our pleasure to support you in Brockington House.


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Review from V E (Daughter-in-law of Resident) published on 19 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a difficult decision to make as to sending our loved one into care, but we are happy to have chosen this care home, knowing that she is safe and cared for in the best possible way.

Reply from Helen Davies-Parsons, CEO at Brockington House

Thank you so much for your positive comments. We are thrilled that you have chosen Brockington for your loved one and it's our pleasure and privilege to care for her.


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Review from A B (Wife of Resident) published on 16 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brockington House has given my husband exemplary care for his Dementia and Parkinson's. The experienced staff are caring and compassionate and I have been kept informed of their efforts to keep him mobile for as long as possible.

Reply from Helen Davies-Parsons, CEO at Brockington House

Thank you so much for taking the time to send your feedback. I am so pleased to hear how satisfied you are with your husband's care. It is our pleasure to care for him in Brockington House. We look forward to seeing you soon


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Review from Dylan W (Grandson of Resident) published on 26 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Not good. Not good at all. It was made very clear she is not to have gluten and I spent over 30 minutes going through dietary needs - she likes fruit, don't give any bread or biscuits blah blah. What is the point of doing this if she is going to be fed something she cannot eat! How can something as
basic as this happen when you see paying £1500 a week? Food is a basic requirement, what the hell happens with medication?!
It's an allergen and they have fed it to her. Inept incompetence. Beggars belief.
Also on handover (which included a 7-page document 'Nanny Operational Manual'), I made it clear that she is to have her hearing aids put in to talk to her. You do not need to shout at her, have they been doing this? No.
To cap it off we went through a long process of trip hazards and pressure mats. Brockington House managed to install a pressure mat under her mattress because if one was on the floor she curled it up with her aluminium frame. Does it work? No.

Reply from Helen Davies-Parsons, CEO at Brockington House

It is very disappointing that you made these comments - especially in light of the fact that your grandmother had only been in the home for a few short hours when you did so. During that time, she had enjoyed a gluten free meal and appeared to be very happy - chatting with staff and settling into her new environment. Staff had supported her to settle for the night, including having removed her hearing aids, when you visited the home at approximately 10 pm in an extremely agitated manner and behaved in an aggressive manner towards staff and another person living in the home. Staff had not shouted at her. The sensor mat on her bed was in good working order. Your comments are not a true reflection of the care afforded to your grandmother during her short stay with us in Brockington House


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Review from C T (Daughter of Resident) published on 20 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Mum's experience was that she was able to relax and was treated with kindness by friendly staff who maintained professionalism. Despite having a small appetite she enjoyed the food.

Reply from Helen Davies-Parsons, CEO at Brockington House

Thankyou for your positive feedback. We are pleased to hear that your mothers stay was relaxing. She is always welcome at Brockington House.


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Review from Diana N (Daughter of Resident) published on 6 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My dad has been here for just over one year. The decor is lovely and care is good. However the picture is bigger than that. Very few activities for men, food is not always up to standard, he and other residents often complain but nothing improves. They can be accused of doing too much which for some
is excellent but it has taken away my dad's independence. His mobility is not good but his brain functions well. Their Covid restrictions are still quite strict which has the effect of making it feel unwelcoming.

Reply from Shann Thomas, Home Director at Brockington House

I am sorry that you are unhappy with aspects of the care and service in Brockington House. Your father appears content and if there is ever a concern raised by him, we always do our best to resolve the problem immediately. We provide him with foods that he has specifically requested and he joins in with activities that are on offer in the home including the Gentlemens Club which was established specifically with our gentlemen in mind. I would be happy to meet with you to discuss your concerns further and will write to you to arrange a meeting.


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Review from L S (Respite Resident) published on 29 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The respite care I have received has been excellent, the staff, facilities and kindness have helped my recovery much more quickly than expected. I would have no hesitation in recommending Brockington facilities in the future.

Reply from Shann Thomas, Home Director at Brockington House

Thank you for your review, we are delighted to hear how happy you are with everything we offer.


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Review from M W (Resident) published on 29 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Your Pink Angels are wonderful.

Reply from Shann Thomas, Home Director at Brockington House

Thank you for your kind words, we are very proud of our care team so thank you for acknowledging this.


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Review from M K (Daughter-in-law of Resident) published on 14 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Where do I start? caring, diligent and welcoming staff. Superb decor and enthusiastic events and activities, staff members. Wonderful grounds to wander and chat with loved ones. Inventive and adventurous schedules for able residents who all look well attended, happy and loved. Fabulous place. I will
book myself in when the time comes!

Reply from Shann Thomas, Home Director at Brockington House

Thank you for your lovely review, so lovely to read how happy you are with everything we offer.


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Review from Tom N (Husband of Resident) published on 30 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is currently staying at Brockington House for some respite care. I am thoroughly impressed by the high standard of service she is receiving and indeed myself. She is always telling me how kind, friendly and helpful all the staff are to her which is a great relief to me and so lovely to hear.
She tells me the food is very good and she is thoroughly enjoying the company of all the other residents too. She is kept occupied all day with all sorts of interesting activities and I wouldn't hesitate in recommending Brockington House to anybody needing care as it is like a 5 star hotel with outstanding service! Thank you Brockington House for all you are doing for my wife and me.

Reply from Shann Thomas, Home Director at Brockington House

Thank you for your kind words. We are thrilled with how well your wife is thriving and enjoying her break with us.


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Current Review Score: 9.9 (9.853)

Overview of Review Score

The Review Score of 9.9 (9.853) out of 10 for Brockington House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.853 for Brockington House is calculated as follows: ( (407 Excellents x 5) + (27 Goods x 4) + (7 Satisfactorys x 3) + (7 Poors x 2) + (1 Very Poors x 1) ) ÷ 449 Ratings = 4.853

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brockington House is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 37 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Aug 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (6)

Shann

Shann Thomas

Job Title: Home Director

Joined: 2018

Shann originally qualified as both RMN and RGN and went on to join the Private Sector in 1992.


She then moved to live in Africa for 17 years and ran a successful business before returning to the UK in 2014 where she joined a leading care home provider as a Home Manager. Shann was delighted to receive a Divisional award for Outstanding Care and Quality during her time managing a successful nursing and dementia home in Shropshire.


“I am excited to join Dormy Care as know that I have the same vision to provide outstanding care to our residents in a beautiful environment and working with a team that feels more like a family.”


Alex

Alex Ghioc Onisor

Job Title: Deputy Home Director

Joined: 2019

Coming soon...


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Ellen Mol

Job Title: Administrator

Joined: 2019

Coming Soon...


Alan

Alan Preece

Job Title: Maintenance Manager

Joined: 2019

Alan spent 3 years in maintenance in another care home environment before joining Brockington House in October 2019. Prior to this he worked for over 7 years in garden and property maintenance, 15 years in Engineering and 10 years within the building Industry. He brings a huge amount of skills and experience to the team.


Bev

Bev Price

Job Title: Head of Housekeeping

Joined: 2020

Hello, my name is Bev. I’m the Head of Houskeeper at Brockington House. My journey started in January 2020 as a housekeeper. After a few months, I was promoted to Deputy Head Housekeeper and 2 years ago I was promoted again to Head Housekeeper.


I absolutely love my job and meeting all the new Residents. It’s a fabulous place to work. All staff rights across the home are great, but I have to say that my Housekeeping Team are amazing.


Tara

Tara Chatterley

Job Title: Activities Manager

Joined: 2019

I have enjoyed a varied career in lots of different sectors but I have finally found a role where you can see the difference in the people that you come in contact with.


I love helping people look forward to the day whether it’s an exercise class, social get together, learning a new skill or enjoying a past hobby.


Nothing gives me greater pleasure than helping our ladies and gentlemen live a full and active life.