Brockington House

35 Hafod Road, Hereford HR1 1SQ
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9.9 106 Reviews
  • Brockington House, Hereford
Located in the cathedral city of Hereford, with some of the most breath-taking countryside views, Brockington House Care Community offers luxury living with exceptional care. This award-winning home offers the full spectrum of care.

Opened in August 2019, the homes offer a range of outstanding facilities, from a coffee shop, bar, gym, therapy room, cinema, beauty salon, and various lounges and dining rooms.

All accommodation is furnished to a high standard with ensuite wet rooms and many rooms have patio doors on to beautifully landscaped gardens that are easily accessible and safe. There are also companion suites for couples to stay together.

With 24-hour nursing care, peace of mind is on hand that this is a home for life. The all-inclusive package means no hidden extra costs or fees.

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Care Provided by Brockington House

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 70 Service Users
  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Shann Thomas (Home Director)
  • Admission Criteria
    • Assessment required
    • Ages 18+
  • Room Information
    • Single Rooms (70)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Brockington House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,680
    • Self-Funded Residential Dementia Care from £1,680
    • Self-Funded Nursing Care from £1,680
    • Self-Funded Nursing Dementia Care from £1,680
    • RESPITE Self-Funded Residential Care from £1,801
    • RESPITE Self-Funded Residential Dementia Care from £1,801
    • RESPITE Self-Funded Nursing Care from £1,801
    • RESPITE Self-Funded Nursing Dementia Care from £1,801

  • All subject to assessment. Local authority accepted with a top up. Fees are full inclusive of everything including hairdressing, chiropody and physio.
  • (these prices are only a guideline, please contact Brockington House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome, please contact the home if you would like to arrange a tour or to visit a lady or gentlemen living at Brockington House.


  • Parking

  • Brockington House has parking on site for residents, visitors and staff.


Brockington House Reviews (106)

Total of 106, showing 61-80
9.9

Brockington House has a Review Score of 9.9 (9.853) out of 10, based on 38 reviews in the last 2 years. Over all time Brockington House has 106 reviews.

Overall Experience

  • 99
  • 3
  • 2
  • 2
  • 0

Date Published

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Review from Becca E (Daughter of Resident) published on 30 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is currently residing at Brockington House receiving respite care and I cannot begin to say how thrilled we are with this home. The staff are all unbelievably kind, caring, friendly and engaging and nothing is ever a problem. My mother thoroughly enjoys all the daily activities that are put
on for all the residents and being a keen gardener herself they have ensured that she is kept busy with lots of gardening activities too! The home itself is like a 5-star hotel with outstanding facilities and is exceptionally clean and tidy at all times. I wouldn't hesitate in recommending Brockington House to anybody needing either respite care or a more permanent care package. Thank you Brockington House for everything you have and are doing for Mummy to make her stay enjoyable, it is hugely appreciated!

Reply from Shann Thomas, Home Director at Brockington House

Thank you for your lovely review, we are thrilled that you are happy with our home, the facilities and the care that your Mother is receiving. She is enjoying her respite stay and we are delighted with how well she is enjoying her time with us.


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Review from A N (Respite Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is so kind and have the residents as their first priority. Such a happy family and cannot do enough for us so much appreciated support while in the room very good with activities.

Reply from Shann Thomas, Home Director at Brockington House

Thank you for your kind words and for taking the time to review our home. We are so pleased to read that you are happy with the standards and services we offer.


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Review from James C (Respite Resident) published on 24 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came for respite care as my wife also came as she needed care due to her dementia, and I wanted to be present in case she needed me in settling down. I have been so pleased and grateful for the care she received. Similarly, my own needs have been seen too at all times.

Reply from Shann Thomas, Home Director at Brockington House

Thank you for your kind words; we look forward to seeing you again soon.


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Review from Sarah P (Niece of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Uncle is so settled and happy, it’s such a pleasure to see him.
Staff are kind, caring and polite, treating everyone with respect and dignity.
It’s always lovely to see the photos of all the different activities, especially in these difficult times, knowing they have lots of company and things
to do!

Reply from Shann Thomas, Home Director at Brockington House

Thank you for your kind words, we thoroughly enjoy having your Uncle live with us and we love seeing how much fun he is having!


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Review from P C (Daughter of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The overall care that my mother has received has been outstanding. During these difficult times, the staff have kept me fully informed updated with regards to my mum's health and wellbeing and this has been a great comfort due to the visiting restrictions imposed by Covid. I speak with my mother every
day by phone and sometimes we speak more than once a day and any issues that have come to light have been dealt with swiftly and in a friendly professional manner.
All the staff have been wonderful with mum ensuring her best interests and good quality of life. Thank you all.

Reply from Shann Thomas, Home Director at Brockington House

Thank you so much for sharing your lovely review, we are thrilled you are so happy with the care and support that your Mother is receiving.


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Review from J B (Resident) published on 6 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent care in every department.

Reply from Shann Thomas, Home Director at Brockington House

Thank you for your review, do let us know if there is anything we can do to improve your stay with us. It's a pleasure having you here in our home.


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Review from Betty H (Resident) published on 5 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with my care at Brockington House. The food and the care is a lot more than I expected.

Reply from Shann Thomas, Home Director at Brockington House

Thank you so much, we are really proud of our home and the standards we offer.


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Review from Alan W (Resident) published on 5 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Quite happy and comfortable.
Staff are very helpful.

Reply from Shann Thomas, Home Director at Brockington House

Thank you so much, we are really proud of our home and the standards we offer.


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Review from Ant B (Friend of Resident) published on 20 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 93-year-old friend has dementia and has been at Brockington for 15 months now and she seems happy enough and from what I can see is well cared for.
There is always a friendly welcome and now we can get back to visiting on a one-to-one basis all will be so much better.
Throughout the lockdown,
I have been able to contact my friend but this was of course not easy but the staff did their best with the situation.
Brockington is handy for me and most of the staff know me by name and I am very happy that my friend is there.

Reply from Shann Thomas, Home Director at Brockington House

Thank you for your kind words about our home. We look forward to welcoming you back to visit and enjoy time with your friend.


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Review from Y A (Resident) published on 7 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff, very well chosen. Home from home.

Reply from Shann Thomas, Home Director at Brockington House

Thank you for your kind words, we are thrilled you are happy with your new home.


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Review from Nora W (Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Satisfied with everything.

Reply from Shann Thomas, Home Director at Brockington House

Thank you Nora, we are so happy you are enjoying living with us.


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Review from Mark H (Son of Resident) published on 28 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother moved into Brockington having suffered a series of falls and three breaks and fractures. Having had a period of isolation, Mum has settled into the environment and is being cared for in a caring and professional way. She seems to have struck up a rapport with the various carers and staff.
When Covid restrictions are eased we will have the perfect place for Mum to flourish and relax. We as a family would again like to thank all concerned in helping her back to reasonable health.

Reply from Shann Thomas, Home Director at Brockington House

Thank you for your kind words, we are delighted that you are happy with our home and we too are thrilled with how well your mum is doing and adapting to life in the home. We look forward to seeing you soon.


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Review from Sian C (Daughter of Resident) published on 16 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent the last seven months of her very long life in Brokington House and she was so incredibly happy there. The care was second to none. She was treated with such kindness and respect. Mum talked fondly and warmly about her carers and the leadership of the home. The whole team was involved in
making her stay so wonderful. I am able grateful for their kindness to me as well as Mum. Thank you.

Reply from Shann Thomas, Home Director at Brockington House

Thank you for your lovely review and such kind words about the team. We feel truly privileged that we could support you and your mother during this period and we wish you all the very best for the future.


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Review from Jane H (Daughter of Resident) published on 14 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Would just like to 'thank' everyone who helped look after Mum whilst in your care! She is so much improved and had the absolute highest of care and attention whilst staying with you. No words to thank you all enough.

Reply from Shann Thomas, Home Director at Brockington House

It has been an absolute pleasure to care for your Mum and it has been wonderful seeing her thrive and do so well! She will be missed but we are delighted she has been able to return home to be with you all.


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Review from Lily W (Granddaughter of Resident) published on 15 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my Nan received at Brockington was exceptional. She felt very happy and safe. We were particularly impressed with how kind and attentive all of the staff were, they kept us up informed with all of Nans care and they were extremely helpful. During Nans final days the home made it possible for
us to visit nan safely to spend some time and say goodbye. Every time I spoke to my Nan on the phone she was always in good spirits and commented on how kind everyone was. Thank you what an excellent standard of care you provide.

Reply from Shann Thomas, Home Director at Brockington House

Thank you for your lovely review, it was an absolute privilege to be able to care for your nan and support you all.


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Review from P G (Daughter of Resident) published on 28 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been staying with you for the past 4 months. Everyone has been very helpful with me visiting mum, to phoning the home to see how mum is doing.

Reply from Shann Thomas, Home Director at Brockington House

Thank you for your kind words, we are delighted you are happy with our home and Mum is doing so well.


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Review from Malcolm W (Son of Resident) published on 20 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very professional and excellent service from all staff in lovely surroundings. All staff were helpful, with the care mum received, second to none.

Reply from Shann Thomas, Home Director at Brockington House

Thank you for your kind words, we are delighted you are happy with our home.


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Review from Sharon T (Daughter of Resident) published on 28 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum became a resident on her 82nd birthday in March 2020, a day after Covid-19 lockdown. Unable to be with Mum on this day was heartbreaking, however, the staff greeted her with a Birthday cake and a card which was such a warm and loving welcome for Mum. I cannot thank all of the wonderful staff at
Brockington House enough for all they did to keep Mum interacting, safe and comfortable, with loving care. Due to lockdown restrictions, we were unable to visit Mum during this extremely difficult time, and I have to especially thank the activity co-ordinators for being our lifeline to Mum via regular video calls and for which I will remain eternally grateful. Sadly Mum's stay was a short one, as she passed away with peace and dignity due to Dementia on the 7th of July. Choosing Brockington House was without any doubt the right choice.

Reply from Shann Thomas, Home Director at Brockington House

Thank you for your kind words. We really appreciate what a difficult time this has been for you all and we are so glad that we could provide your Mum with the best possible care and support.


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Review from Alison B (Daughter of Resident) published on 2 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was one of the first residents to move into Brockington House when it opened in Aug '19. Since then her confidence and wellbeing has improved no end. Her twin sister also moved in during November '19. They have recently celebrated their 91st birthday with a scrumptious homemade cake and a
socially distanced singalong. A week ago the activities team organised a 'World Cruise' which was very well received. What a great team effort during these troubled times. Thank you for keeping our loved ones safe and well, all the staff deserve a gold medal for their care, dedication, compassion and professionalism.

Reply from Shann Thomas, Home Director at Brockington House

Thank you for your response, we are thrilled that you are happy with our home and, more importantly, how well your mother is enjoying life at Brockington House.


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Review from B D (Brother of Resident) published on 1 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our brother was a resident for several months and passed away with you on 7th May this year. We visited regularly and were impressed with the way the staff treated him, always with dignity, kindness and with a sense of humour. His meals looked very appetising and he appeared to enjoy them. We were always
made very welcome and felt the whole place was welcoming and comfortable.

Reply from Shann Thomas, Home Director at Brockington House

Thank you for your kind words. It was a privilege to care for your brother and give him the vest best experience whilst with us. Sending our best wishes to you all.


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Current Review Score: 9.9 (9.853)

Overview of Review Score

The Review Score of 9.9 (9.853) out of 10 for Brockington House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.853 for Brockington House is calculated as follows: ( (407 Excellents x 5) + (27 Goods x 4) + (7 Satisfactorys x 3) + (7 Poors x 2) + (1 Very Poors x 1) ) ÷ 449 Ratings = 4.853

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brockington House is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 37 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Aug 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (6)

Shann

Shann Thomas

Job Title: Home Director

Joined: 2018

Shann originally qualified as both RMN and RGN and went on to join the Private Sector in 1992.


She then moved to live in Africa for 17 years and ran a successful business before returning to the UK in 2014 where she joined a leading care home provider as a Home Manager. Shann was delighted to receive a Divisional award for Outstanding Care and Quality during her time managing a successful nursing and dementia home in Shropshire.


“I am excited to join Dormy Care as know that I have the same vision to provide outstanding care to our residents in a beautiful environment and working with a team that feels more like a family.”


Alex

Alex Ghioc Onisor

Job Title: Deputy Home Director

Joined: 2019

Coming soon...


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Ellen Mol

Job Title: Administrator

Joined: 2019

Coming Soon...


Alan

Alan Preece

Job Title: Maintenance Manager

Joined: 2019

Alan spent 3 years in maintenance in another care home environment before joining Brockington House in October 2019. Prior to this he worked for over 7 years in garden and property maintenance, 15 years in Engineering and 10 years within the building Industry. He brings a huge amount of skills and experience to the team.


Bev

Bev Price

Job Title: Head of Housekeeping

Joined: 2020

Hello, my name is Bev. I’m the Head of Houskeeper at Brockington House. My journey started in January 2020 as a housekeeper. After a few months, I was promoted to Deputy Head Housekeeper and 2 years ago I was promoted again to Head Housekeeper.


I absolutely love my job and meeting all the new Residents. It’s a fabulous place to work. All staff rights across the home are great, but I have to say that my Housekeeping Team are amazing.


Tara

Tara Chatterley

Job Title: Activities Manager

Joined: 2019

I have enjoyed a varied career in lots of different sectors but I have finally found a role where you can see the difference in the people that you come in contact with.


I love helping people look forward to the day whether it’s an exercise class, social get together, learning a new skill or enjoying a past hobby.


Nothing gives me greater pleasure than helping our ladies and gentlemen live a full and active life.