Brockington House

35 Hafod Road, Hereford HR1 1SQ
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9.9 106 Reviews
  • Brockington House, Hereford
Located in the cathedral city of Hereford, with some of the most breath-taking countryside views, Brockington House Care Community offers luxury living with exceptional care. This award-winning home offers the full spectrum of care.

Opened in August 2019, the homes offer a range of outstanding facilities, from a coffee shop, bar, gym, therapy room, cinema, beauty salon, and various lounges and dining rooms.

All accommodation is furnished to a high standard with ensuite wet rooms and many rooms have patio doors on to beautifully landscaped gardens that are easily accessible and safe. There are also companion suites for couples to stay together.

With 24-hour nursing care, peace of mind is on hand that this is a home for life. The all-inclusive package means no hidden extra costs or fees.

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Care Provided by Brockington House

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 70 Service Users
  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Shann Thomas (Home Director)
  • Admission Criteria
    • Assessment required
    • Ages 18+
  • Room Information
    • Single Rooms (70)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Brockington House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,680
    • Self-Funded Residential Dementia Care from £1,680
    • Self-Funded Nursing Care from £1,680
    • Self-Funded Nursing Dementia Care from £1,680
    • RESPITE Self-Funded Residential Care from £1,801
    • RESPITE Self-Funded Residential Dementia Care from £1,801
    • RESPITE Self-Funded Nursing Care from £1,801
    • RESPITE Self-Funded Nursing Dementia Care from £1,801

  • All subject to assessment. Local authority accepted with a top up. Fees are full inclusive of everything including hairdressing, chiropody and physio.
  • (these prices are only a guideline, please contact Brockington House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome, please contact the home if you would like to arrange a tour or to visit a lady or gentlemen living at Brockington House.


  • Parking

  • Brockington House has parking on site for residents, visitors and staff.


Brockington House Reviews (106)

Total of 106, showing 81-100
9.9

Brockington House has a Review Score of 9.9 (9.853) out of 10, based on 38 reviews in the last 2 years. Over all time Brockington House has 106 reviews.

Overall Experience

  • 99
  • 3
  • 2
  • 2
  • 0

Date Published

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Review from D S (Niece of Resident) published on 20 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for all you did to make my aunt's last few weeks comfortable. Brockington House is a most wonderful care home. The surroundings, rooms, all facilities are second to none and I would highly recommend to anyone requiring a comfortable care home. The staff are wonderful and caring, nothing seemed
too much trouble to them and all were so cheerful and professional.

Reply from Shann Thomas, Home Director at Brockington House

Thank you for your lovely review, it was a privilege to be able to look after your Aunt. Our thoughts are with you all.


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Review from Lynn S (Daughter of Resident) published on 12 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has thoroughly enjoyed her stay here. The staff are very caring, polite and helpful. The food was good and the room excellent and she would certainly come again for a respite or long term care.

Reply from Shann Thomas, Home Director at Brockington House

We are delighted that your mum enjoyed her stay and look forward to welcoming her back soon.


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Review from Geoffrey P (Brother-in-law of Resident) published on 12 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a lovely place. On arrival, we were greeted by friendly and professional staff. Signed us in and helped us to coffee. We joined my brother-in-law and other family members. My brother-in-law was clearly very happy and at ease. His room was superb, lots of storage space and garden views. Restaurant
was beautiful. It was such a comfort to see our brother-in-law so comfortable and well looked after.

Reply from Shann Thomas, Home Director at Brockington House

Thank you for your kind words, do come and visit us again soon.


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Review from Jennie N (Daughter of Resident) published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brockington House care team looked after my father for 6 months until his death. He had advanced Parkinsons and needed round-the-clock care. The staff and facilities were absolutely superb. They not only cared for dad with genuine kindness they supported my mother and sisters and I through a very difficult
period. They were respectful professional and allowed the whole family peace and dignity at the end. We would not have wanted him to be anywhere else and send heartfelt thanks to the whole team.

Reply from Shann Thomas, Home Director at Brockington House

Thank you for your lovely words and for taking the time to review our home at this difficult time for you all. It was an absolute privilege to be able to care and support not only your father but all the family as well.


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Review from H S (Wife of Resident) published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband received excellent and respectful loving care at the end of his life. Also excellent is the emphasis on residents being able to live fulfilling lives in spite of limitations. There is always something interesting/stimulating for people to do or watch/listen to/visit. The activity organisers
are there every day attending to everyone's needs, even those who choose to remain in their room. There is a lot of love around.

Reply from Shann Thomas, Home Director at Brockington House

It was an absolute privilege to be able to look after your husband. Thank you for your kind words about our home, we are truly passionate about delivering the very best care and support. We wish you all the very best and thank you for choosing Brockington House, our doors are always open.


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Review from L H (Daughter of Resident) published on 27 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing is too much trouble for management and staff. Always ready to resolve problems or issues regarding my mother's stay. Gave my mother the confidence to return home with just that little bit of support required after a hospital stay and encouragement to walk after her broken hip.

Reply from Shann Thomas, Home Director at Brockington House

Thank you for your kind words, we are delighted that your Mother enjoyed her stay and we could help support her to get back on her feet again.


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Review from S H (Resident) published on 27 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have just completed three weeks of care here. I can't describe the feeling I had when I walked through the doors on my arrival. I didn't expect to be greeted by such friendly caring people, all dressed alike. I would recommend and have done so and in the future, no doubt will return.

Reply from Shann Thomas, Home Director at Brockington House

Thank you for your lovely review, we are thrilled you enjoyed your stay. Do come back and visit us again soon.


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Review from H L (Daughter of Resident) published on 2 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Brockington House to be very caring and welcoming. It is a beautiful care home for my mother, and she is happy.
The staff, fresh food and overall ambience is reassuring and comforting for me, knowing Mum is well looked after.

Reply from Shann Thomas, Home Director at Brockington House

We are delighted to read how happy you are with our home. It’s a pleasure getting to know your Mum and look after her.


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Review from Barrie L (Son of Resident) published on 5 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff, comfortable rooms. Clean, good quality food. Generally excellent.

Reply from Shann Thomas, Director at Brockington House

Thank you for sharing your comments and we are delighted you are happy with the home. Do let us know if there is anything else we can improve on.


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Review from R M (Daughter of Resident) published on 28 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely place, great staff, high standard of care. Excellent all round.

Reply from Shann Thomas, Home Director at Brockington House

We are delighted that you are so happy with our new home. We pride ourselves on the best possible services and standards.


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Review from E R (Respite Resident) published on 28 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had two wonderful weeks of respite care after having a shoulder replacement. The staff are so very kind and professional in their care.

Reply from Shann Thomas, Home Director at Brockington House

I am delighted that you had such a wonderful stay with us, your new friends will miss you, so please pop by and visit us again soon.


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Review from N B (Friend of Resident) published on 21 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very well designed new care home. This care home provides an excellent standard of care. The coffee lounge is light and airy. The gardens provide opportunities for gentle exercise and sensory experiences. Within the home there are dedicated rooms for activities, a cinema, a bar, an exercise room and
a sensory room. All the rooms are ensuite and have good quality furniture and furnishings. My friend has settled well into the home and enjoys the view from her window onto the garden.

Reply from Shann Thomas, Home Director at Brockington House

Thank you for your kind words, it's lovely to hear how happy you are with the home. We are pleased with how well your friend has settled in. Do pop back and visit soon.


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Review from B H (Son-in-law of Resident) published on 14 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been in care homes in many parts of the country for over 20 years. In all of that time, I have never been in a better one. The facilities are outstanding 5 star. Every possible need of the residents are met whether it is clinical, care or leisure. However, it is the staff who really make the
difference all of them from the director down are brilliant. Always smiling and eager to go the extra mile and they do.

Reply from Shann Thomas, Director at Brockington House

Thank you for your lovely review, we are thrilled you are so happy with our home.


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Review from M W (Resident) assisted by family/friend published on 11 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everybody is so friendly and can't do enough for you. The staff are very helpful, caring and attentive. There is a very happy atmosphere here at Brockington. The food is excellent, varied and so enjoyable and it's hot which is a bonus. The activities are varied and so well organised and I have been
on trips to the cathedral, all thoroughly enjoyable. People comment on how well cared for I look and I do. I'm so happy in my new environment.

Reply from Shann Thomas, Home Director at Brockington House

Thank you for your lovely comments we are delighted that you are happy and enjoying your stay.


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Review from D K (Resident) published on 10 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with all aspects. Everything is very well kept and the staff are lovely.

Reply from Shann Thomas, Home Director at Brockington House

We are thrilled you are happy with everything and are enjoying your new home.


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Review from D S (Niece of Resident) published on 9 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Enjoyed our visit and lunch in the private family dining room.
Very very impressed with concept and staff and all that is offered.

Reply from Shann Thomas, Home Director at Brockington House

We are delighted you enjoyed your visit. We understand that as you travelled from Canada that it will hard for you to recommend our home to anyone out there but we are delighted that your experience was such a great one and you praised every aspect. If you do return back to the UK do please come and see us again.


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Review from D S (Friend of Resident) published on 8 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my first visit to a friend who has recently moved in. My wife and I are very impressed with what we have seen. We are not aware of all the experiences or facilities, suffice it to say that we are very happy that our friend is in safe hands and will be well cared for.

Reply from Shann Thomas, Home Director at Brockington House

Thank you for your kind words, you are welcome to visit us again anytime.


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Review from William P (Son-in-law of Resident) published on 8 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.

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Review from G W (Son-in-law of Resident) published on 7 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law had experienced a number of falls and subsequently lost a lot of confidence. Since being at Brockington House I have noticed a vast improvement to her overall demeanour. All the staff are so attentive. Nothing is too much trouble.

Reply from Shann Thomas, Director at Brockington House

Thank you for your kind words we are thrilled you are happy with the home.


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Review from G C (Son-in-law of Resident) published on 7 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found from my initial visit to the many further visits, all staff are always smart in appearance, helpful, knowledgeable and eager to assist whatever the question or task. My mother-in-law has settled in well and blossomed ever since.
I have, and will, continue to recommend Brockington House to others
and have since used it for a fellow family member for a period of respite.

Reply from Shann Thomas, Home Director at Brockington House

Thank you for your lovely review, we are thrilled you are happy with the home.


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Current Review Score: 9.9 (9.853)

Overview of Review Score

The Review Score of 9.9 (9.853) out of 10 for Brockington House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.853 for Brockington House is calculated as follows: ( (407 Excellents x 5) + (27 Goods x 4) + (7 Satisfactorys x 3) + (7 Poors x 2) + (1 Very Poors x 1) ) ÷ 449 Ratings = 4.853

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brockington House is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 37 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Aug 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (6)

Shann

Shann Thomas

Job Title: Home Director

Joined: 2018

Shann originally qualified as both RMN and RGN and went on to join the Private Sector in 1992.


She then moved to live in Africa for 17 years and ran a successful business before returning to the UK in 2014 where she joined a leading care home provider as a Home Manager. Shann was delighted to receive a Divisional award for Outstanding Care and Quality during her time managing a successful nursing and dementia home in Shropshire.


“I am excited to join Dormy Care as know that I have the same vision to provide outstanding care to our residents in a beautiful environment and working with a team that feels more like a family.”


Alex

Alex Ghioc Onisor

Job Title: Deputy Home Director

Joined: 2019

Coming soon...


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Ellen Mol

Job Title: Administrator

Joined: 2019

Coming Soon...


Alan

Alan Preece

Job Title: Maintenance Manager

Joined: 2019

Alan spent 3 years in maintenance in another care home environment before joining Brockington House in October 2019. Prior to this he worked for over 7 years in garden and property maintenance, 15 years in Engineering and 10 years within the building Industry. He brings a huge amount of skills and experience to the team.


Bev

Bev Price

Job Title: Head of Housekeeping

Joined: 2020

Hello, my name is Bev. I’m the Head of Houskeeper at Brockington House. My journey started in January 2020 as a housekeeper. After a few months, I was promoted to Deputy Head Housekeeper and 2 years ago I was promoted again to Head Housekeeper.


I absolutely love my job and meeting all the new Residents. It’s a fabulous place to work. All staff rights across the home are great, but I have to say that my Housekeeping Team are amazing.


Tara

Tara Chatterley

Job Title: Activities Manager

Joined: 2019

I have enjoyed a varied career in lots of different sectors but I have finally found a role where you can see the difference in the people that you come in contact with.


I love helping people look forward to the day whether it’s an exercise class, social get together, learning a new skill or enjoying a past hobby.


Nothing gives me greater pleasure than helping our ladies and gentlemen live a full and active life.