Brockington House

35 Hafod Road, Hereford HR1 1SQ
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9.9 106 Reviews
Located in the cathedral city of Hereford, with some of the most breath-taking countryside views, Brockington House Care Community offers luxury living with exceptional care. This award-winning home offers the full spectrum of care.

Opened in August 2019, the homes offer a range of outstanding facilities, from a coffee shop, bar, gym, therapy room, cinema, beauty salon, and various lounges and dining rooms.

All accommodation is furnished to a high standard with ensuite wet rooms and many rooms have patio doors on to beautifully landscaped gardens that are easily accessible and safe. There are also companion suites for couples to stay together.

With 24-hour nursing care, peace of mind is on hand that this is a home for life. The all-inclusive package means no hidden extra costs or fees.
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Care Provided by Brockington House

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 70 Service Users
  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Shann Thomas (Home Director)
  • Admission Criteria
    • Assessment required
    • Ages 65+
  • Room Information
    • Single Rooms (70)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Brockington House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,798
    • Self-Funded Residential Dementia Care from £1,798
    • Self-Funded Nursing Care from £1,798
    • Self-Funded Nursing Dementia Care from £1,798
    • RESPITE Self-Funded Residential Care from £1,898
    • RESPITE Self-Funded Residential Dementia Care from £1,898
    • RESPITE Self-Funded Nursing Care from £1,898
    • RESPITE Self-Funded Nursing Dementia Care from £1,898

  • All subject to assessment. Local authority accepted with a top up. Fees are full inclusive of everything including hairdressing, chiropody and physio.
  • (these prices are only a guideline, please contact Brockington House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome, please contact the home if you would like to arrange a tour or to visit a lady or gentlemen living at Brockington House.


  • Parking

  • Brockington House has parking on site for residents, visitors and staff.


Brockington House Reviews (106)

Total of 106, showing 101-106
9.9

Brockington House has a Review Score of 9.9 (9.867) out of 10, based on 33 reviews in the last 2 years. Over all time Brockington House has 106 reviews.

Overall Experience

  • 99
  • 3
  • 2
  • 2
  • 0

Date Published

106
11
13
33
73

Review from J W (Daughter of Resident) published on 7 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A fabulous space with friendly, caring staff. Dad has settled in really well and loves Brockington House.

Reply from Shann Thomas, Director at Brockington House

Thank you for your lovely review, we are delighted with how well your dad has settled.


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Review from S P (Daughter of Resident) published on 24 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding on all counts.

Reply from Shann Thomas, Home Director at Brockington House

Thank you for your lovely review, we are delighted with your review and thrilled you are pleased with our home.


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Review from E H (Friend of Resident) published on 24 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent examples of good, compassionate care seen when visiting my friend. Would not hesitate to recommend.

Reply from Shann Thomas, Home Director at Brockington House

Thank you for your fabulous comments, we are very proud of our home too.


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Review from A K (Son of Resident) published on 17 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well provisioned new home in a new purpose-built building. Mum has been here three weeks so far (The home only opened in August 2019) and seems very happy with the care and the facilities.

Reply from Shann Thomas, Home Director at Brockington House

Thank you for your lovely review, we are really pleased that you are so happy with everything.


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Review from J B (Resident) published on 4 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Even after a short stay (so far) I've found everything absolutely perfect in all aspects.

Reply from Shann Thomas, Home Director at Brockington House

Thank you so much for your lovely review, we are delighted that you are enjoying your new home.


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Review from Lynne H (Daughter of Resident) published on 2 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Three weeks ago today I supported my Mum to move into Brockington House. Moving your Mum as she approaches her 100th birthday is not something you do lightly. I knew that any move would mean challenges for Mum. Seeing her today, she is hardly recognisable as the same person who arrived three weeks ago.
She has absolutely blossomed under the brilliant care of the Home Director's amazing team. She is totally respected for the individual she is. The service provided is shaped around her needs, wishes and interests. There is certainly no hint of 'one size fits all' at Brockington House. I can now sleep easy once again knowing that Mum will be receiving the best care possible for the rest of her days, in what is more like a 5* hotel with a Michelin star restaurant than a care home. Well done and thank you so much to each and every member of the team. Keep up the good work, I know you will.

Reply from Shann Thomas, Home Director at Brockington House

Thank you so much for your lovely review. It is a privilege to be able to care for your Mum and we are thrilled how she is settling into her new home.


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Current Review Score: 9.9 (9.867)

Overview of Review Score

The Review Score of 9.9 (9.867) out of 10 for Brockington House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.867 for Brockington House is calculated as follows: ( (359 Excellents x 5) + (18 Goods x 4) + (6 Satisfactorys x 3) + (6 Poors x 2) + (1 Very Poors x 1) ) ÷ 390 Ratings = 4.867

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brockington House is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Aug 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

Top 20 Small Care Home Groups 2021

Recipient: Dormy Care Communities

Date: Wednesday 30 Jun 2021 More details

Top 20 Care Homes West Midlands 2021

Recipient: Brockington House

Date: Wednesday 30 Jun 2021 More details

Pinders Healthcare Design Award 2020

Recipient: Brockington House

Date: Wednesday 11 Mar 2020 More details

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Meet the Team (6)

Shann

Shann Thomas

Job Title: Home Director

Joined: 2018

Shann originally qualified as both RMN and RGN and went on to join the Private Sector in 1992.

She then moved to live in Africa for 17 years and ran a successful business before returning to the UK in 2014 where she joined a leading care home provider as a Home Manager. Shann was delighted to receive a Divisional award for Outstanding Care and Quality during her time managing a successful nursing and dementia home in Shropshire.

“I am excited to join Dormy Care as know that I have the same vision to provide outstanding care to our residents in a beautiful environment and working with a team that feels more like a family.”

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Alex

Alex Ghioc Onisor

Job Title: Deputy Home Director

Joined: 2019

Coming soon...

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Ellen Mol

Job Title: Administrator

Joined: 2019

Coming Soon...

Alan

Alan Preece

Job Title: Maintenance Manager

Joined: 2019

Alan spent 3 years in maintenance in another care home environment before joining Brockington House in October 2019. Prior to this he worked for over 7 years in garden and property maintenance, 15 years in Engineering and 10 years within the building Industry. He brings a huge amount of skills and experience to the team.

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Bev

Bev Price

Job Title: Head of Housekeeping

Joined: 2020

Hello, my name is Bev. I’m the Head of Houskeeper at Brockington House. My journey started in January 2020 as a housekeeper. After a few months, I was promoted to Deputy Head Housekeeper and 2 years ago I was promoted again to Head Housekeeper.

I absolutely love my job and meeting all the new Residents. It’s a fabulous place to work. All staff rights across the home are great, but I have to say that my Housekeeping Team are amazing.

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Tara

Tara Chatterley

Job Title: Activities Manager

Joined: 2019

I have enjoyed a varied career in lots of different sectors but I have finally found a role where you can see the difference in the people that you come in contact with.

I love helping people look forward to the day whether it’s an exercise class, social get together, learning a new skill or enjoying a past hobby.

Nothing gives me greater pleasure than helping our ladies and gentlemen live a full and active life.

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