The care she receives is amazing
Jackie B (Daughter of Resident)
The nurses, carers, catering and activities staff are kind, caring and attentive.
Carol W (Daughter of Resident)
they have gone above and beyond in their care not only for my Mum but the whole family.
Nigel B (Son of Resident)
Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.
Free on-site parking.
The Goldbridge Care Home has a Review Score of 9.7 (9.721) out of 10, based on 22 reviews in the last 2 years. Over all time The Goldbridge Care Home has 60 reviews.
Review from Lorraine S (Niece of Resident) published on 21 March 2025
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Reply from Lisa Henderson, Customer Care Advisor at The Goldbridge Care Home
We appreciate you taking the time to leave us your comments. We are glad to help you and your family through such a difficult time. Hopefully you will go away from this feeling like your Uncle received the best possible care at The Goldbridge Care Home.
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Review from J W (Son of Resident) published on 8 January 2025
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Reply from Emily Wilson, Customer Advisor on behalf of the team at The Goldbridge Care Home
We are very sorry to hear you are dissatisfied with our home. The health and wellbeing of our residents is an absolute priority for us. Whilst we can't discuss specific cases or personal details here, our new care home manager would very much welcome the opportunity to look into this for you. You can contact the home directly by calling 01444 413746. Alternatively, you can email feedback@bupa.com with your contact details and the team will be in touch to discuss things further.
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Review from J S (Daughter of Resident) published on 31 October 2024
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Reply from Maria Ricketts, Customer Care Adviser at The Goldbridge Care Home
Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for choosing The Goldbridge for Mum's stay.
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Review from S B (Daughter of Resident) published on 28 October 2024
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Reply from Rosie Smith, Customer Advisor at The Goldbridge Care Home
Hello and thank you for taking the time to leave such a lovely review for the staff at The Goldbridge Care Home. We are thrilled to hear you are so impressed with the personal touches such as the birthday celebrations! We are so happy to hear that your mother has settled in so well at the home and feels part of the community. We hope your mother continues to enjoy her stay!
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Review from F H (Daughter of Resident) published on 17 October 2024
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Reply from Fran Donno, Customer Service Adviser at The Goldbridge Care Home
Thank you for your kind words. It is always lovely to hear words like "experienced" and "caring" being used to describe our staff and we are pleased to hear that you feel supported and involved in your father's care plan. We are glad to hear that you are impressed with the lovely rooms, facilities and activities provided at The Goldbridge Care Home. We hope to continue providing your loved one with the best possible care.
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Review from A K (Daughter of Resident) published on 16 October 2024
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Reply from Fran Donno, Customer Service Adviser at The Goldbridge Care Home
Thank you for your lovely review. It is wonderful to hear that you are kept well informed daily and that you feel supported during your Father's stay at The Goldbridge. We are so pleased to hear that your Father is receiving care to a high standard and that he is happy and enjoying his time with us. If there is anything we can do to make your Father's stay even more comfortable, please do let us know.
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Review from L L (Friend of Resident) published on 20 August 2024
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Reply from David Mclean, Customer Service Adviser at The Goldbridge Care Home
Thank you for your kind words. It is always nice to hear words like "really impressed with the care and attention" being used to describe our care. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.
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Review from T D (Son of Resident) published on 15 May 2024
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Reply from Fran Donno, Customer Service Adviser at The Goldbridge Care Home
Thank you for your lovely review. We are pleased to hear that your mother enjoyed her birthday celebration, and that you were impressed with the food, entertainment and music at The Goldbridge Care Home. We hope to continue providing your loved one with the best possible care.
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Review from Kevin N (Son of Resident) published on 11 April 2024
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Reply from Grace Langfield, Customer Service Adviser at The Goldbridge Care Home
Thank you for your lovely review. We are glad to help you and your family through such a difficult transition. We hope to continue providing your loved one with the best possible care.
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Review from Jacqui C (Daughter-in-law of Resident) published on 27 February 2024
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Reply from Eden Tomlinson, Customer Service Adviser at The Goldbridge Care Home
Thank you for taking the time to leave your lovely review. We are very happy to hear you can feel at ease with your mother-in-law in our care. We will certainly pass your comments on to the manager. We hope to continue providing your loved one with the best possible care.
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Review from T E (Daughter of Resident) published on 7 February 2024
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Reply from Eden Tomlinson, Customer Service Adviser at The Goldbridge Care Home
Thank you for your kind words. We are glad to help you and your family through such a difficult time. We are saddened to hear about your loss. Hopefully, you will go away from this feeling like your loved one received the best possible care.
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Review from D E (Wife of Resident) published on 25 January 2024
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Reply from Grace Langfield, Customer Service Adviser at The Goldbridge Care Home
Thank you for taking the time to leave your lovely review. We are so pleased to hear that the staff at The Goldbridge Care Home did everything they could to make the transition as easy as possible. We are saddened to hear of your loss but hope you can go away from this experience feeling like your husband received the best possible care.
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Review from Sacha C (Daughter of Resident) published on 15 January 2024
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Reply from David Mclean, Customer Service Adviser at The Goldbridge Care Home
Thank you for taking the time to leave your lovely review. We are sorry for your loss and we are more than happy to help you and your family through such a difficult time. It is always nice to hear words like “exemplary" and "dignity and compassion but with remarkable kindness” being used to describe our care. We hope you all feel like a part of our Goldbridge family. Hopefully you will go away from this feeling like your father received the best possible care and thank you for choosing our home for his stay, it was wonderful to have him and you all at our home.
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Review from Joe B (Son of Resident) published on 18 December 2023
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I can not recommend The Goldbridge highly enough. The focus on engaging residents in activities is exemplary. There are also many different rooms for residents to
Unfortunately due to my father's challenging behaviours, we had to move him to another care home more able to deal with his behaviour. However, that doesn't detract from my recommendation. I have visited 15-20 homes in the past 2-3 years and this stands at the top of the tree.
I forgot to mention the staffing. From the manager through to nurses and carers, staff are extremely caring and have genuine time for residents. Particular call-out to the manager - leading a great team whilst also being "hands-on" too.
Reply from David Mclean, Customer Service Adviser at The Goldbridge Care Home
Thank you for taking the time to leave your review. We hope The Goldbridge Care Home did everything possible to make the transition as easy as possible when your father first arrived. It is always nice to hear words like "extremely caring" and “genuine” being used to describe our care. We will certainly pass your comments on to the manager and hopefully, you will go away from this feeling like your father received the best possible care while at The Goldbridge.
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Review from C S (Daughter of Resident) published on 1 December 2023
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The staff are generally good in their care of the residents, mum doesn’t like to be alone so she
Reply from Fran Donno, Customer Service Adviser at The Goldbridge Care Home
Thank you for your lovely review. We are so pleased to hear that your mum enjoys her stay and engages whilst in our care. It is always nice to hear from family members who feel like their loved one is cared for and looked after. Thank you for choosing The Goldbridge for your mum's stay.
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Review from Paul R (Husband of Resident) published on 17 October 2023
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Reply from Eden Tomlinson, Customer Service Adviser at The Goldbridge Care Home
Thank you for taking the time to leave your review. We are saddened to hear about your loss. We are glad to help you and your family through such a difficult time. Hopefully you will go away from this feeling like your loved one received the best possible care.
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Review from Jonathan H (Brother-in-law of Resident) published on 7 July 2023
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Reply from Fran Donno, Customer Service Adviser at The Goldbridge Care Home
Thank you for taking the time to leave your lovely review. It is always lovely to hear words such as "dedicated" and "supportive" being used to describe our lovely staff at The Goldbridge and we hope you and your sister-in-law felt like part of our Goldbridge family. Hopefully, you will go away from this feeling like your loved one received the best possible care.
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Review from R S (Daughter of Resident) published on 4 July 2023
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Reply from David Mclean, Customer Service Adviser at The Goldbridge Care Home
Thank you for taking the time to leave your review. We are saddened by your loss and send our condolences. It is always nice to hear words like “went over and above our expectations” as well as "kind, caring and empathetic" being used to describe our care. Hopefully, you will go away from this feeling like your loved one received the best possible care.
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Review from G M (Sister-in-law of Resident) published on 30 June 2023
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Reply from Rebecca Kellegher, Customer Service Adviser at The Goldbridge Care Home
Thank you for taking the time to leave your review. It is always nice to hear words like “friendly” and “helpful” being used to describe our care. Thank you for choosing The Goldbridge for your stay.
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Review from Trevor W (Son of Resident) published on 8 June 2023
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Reply from Rebecca Kellegher, Customer Service Adviser at The Goldbridge Care Home
Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.
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The Review Score of 9.7 (9.721) out of 10 for The Goldbridge Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.721 for The Goldbridge Care Home is calculated as follows: ( (198 Excellents x 5) + (43 Goods x 4) + (5 Satisfactorys x 3) + (3 Poors x 2) + (2 Very Poors x 1) ) ÷ 251 Ratings = 4.721
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for The Goldbridge Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 21 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 5 Aug 2021
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 27 Mar 2025
Rooms available for short or long term residential, nursing or dementia care. Each bedroom offers luxurious and comfortable en-suite accommodation, many with direct access to the gardens. Each rooms has its own accessible wet room and flat-screen TV.
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Job Title: Home Manager
Joined: 2024
Hello, my name is Jacqualine and I am the home manager at The Goldbridge.
I qualified as a nurse in 1992 and have enjoyed a diverse career. Over the years I have specialised in accident and emergency care in some of London’s largest hospitals, worked in Harley Street as a cardiac matron and practice nurse, and spent six transformative years in post-war Kosovo, where I dedicated my efforts to establishing shelters for vulnerable children.
In 2018, I transitioned to focus on dementia care, first as a dementia care manager and then as a deputy manager at a newly constructed nursing home. It was there that I discovered my true calling in this field and was subsequently instrumental in turning around three nursing homes that previously required improvement, gaining invaluable insights and expertise throughout the process.
I joined The Goldbridge in 2024 and with the support of my wonderful team, I am committed to providing the very best care to all of our residents.
Job Title: Chef Manager
Joined: 2018
I have worked at The Goldbridge since it opened in 2018. I initially joined as a deputy chef and later became the chef manager. Prior to that, I had worked for The Disabilities Trust.
I love to see the residents and staff enjoying the food that we have cooked.
Outside of work, I live with my husband and two of my three grown-up children. I love to travel and Southeast Asia is top of my list. I’ve been to Thailand many times as well as Laos, Cambodia and Bali. I am looking forward to visiting India later this year.